Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,393 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,393 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointingly the magazine has not been delivered yet. It was ordered on subscription in mid December as a gift.”

Helpful Report

Posted 1 year ago

Thanks for your order. You selected for this to begin with the next available issue after the 22.12.22. The most recent issue we had in was early December the 7th and since you ordered after this date for the next issue, This magazine was not apart of your subscription. It will begin with the next available issue due on or around the 16th of February 2023. Please bare in mind this magazine is only quarterly so it is not a reflection of our service but the frequency of the magazine and the date it was ordered ! Many Thanks and if you need anything else, feel free to get in touch with me ellie.purvis@uniquemagazines.co.uk. Have a nice week. Many Thanks, Ellie😊

Posted 1 year ago

“The Lego Magazine is good but very overpriced and there are no benefits or discounts for loyal clients that renew subscriptions.”

Helpful Report

Posted 1 year ago

Thanks for your review and order to Lego Explorer magazine. I hope you understand as we are not publisher, we have no ability to give magazines at a discounted price. We must get the magazines from a supplier, which costs and then generate a cost of everything based on the cover price which is often ranging between £4.99-£6.99 for this magazine. We then use this and the weight of the magazine to work out postage, Then add packaging and taking into consideration the fact we have to make profit as a business. Royal Mail has also increased there pricing of sending magazines which we have had to make changes for. If you go to the shop and get a magazine you will get it for the cover price and if you get it from publishers, you may also get this for the cover price as it is coming straight from their printers. Furthermore, When we have promotional offers on magazines it will show on our site. Unfortunately, at the moment loyal discount is not something we can offer as because we are a small business, we must ensure all costs are covered effectively. This would be great for the future but something we cannot offer right now. Thanks for renewing and hope this clears things up for you. Many Thanks, Ellie😀

Posted 1 year ago

“I very much regret an it angers me to never have received the ordered sudoku booklet. EriS I forbid you to use my full name or / and address if you publish this note! 9.01.23”

Helpful Report

Posted 1 year ago

This was sent on the 9th of December 2022 via priority air mail to the address you entered online. I am sorry this has still not arrived. There were postal strikes the time which it was sent in the UK causing delays. I am sorry about this but we did send it from our end. I have emailed you too offer the new issue as replacement or a refund. I will do this on private email so you can also confirm your delivery address there. Hope this is ok and look forward to hearing from you. Thanks, Ellie😊

Posted 1 year ago

“We have never received the Xmas edition of radio times. We realise the problems in the UK with post at the moment. We have not received several Xmas cards that we would have normally expected. The Colossus magazine arrived about 27 th december”

Helpful Report

Posted 1 year ago

We did send it from our end and unfortunately, have no control over postal strikes if we are sending them from our end. We can however, compensate if issues are not received as the order is through us and it is our responsibility to help. We sent it via priority air mail and I am sorry it has not arrived. Would you like a refund for this as it never arrived? I have emailed you too arrange this. Thanks, Ellie :)

Posted 1 year ago

“Unfortunately had to terminate my contract as you could not supply Scottish and Borders TV listing magazine”

Helpful Report

Posted 1 year ago

Unfortunately at this time we can only offer the England edition. My apologies that this is not something we can get from suppliers and offer to customers, as I know it may have caused some inconvenience. Thanks a lot, Ellie😊

Posted 1 year ago

“Have not received or been informed when my first magazine will arrive!!Cant really give a better review, just poor! Hope seevice improves...”

Helpful Report

Posted 1 year ago

Hi, When you placed this order you selected it to begin with the next available issue. This is issue 01 due to be sent out on the 10th of January 2023. This will then be with you in no more than 8 working days as it is sent 2nd class. There will then be 3 remaining issues on your subscription. In order to get this information, all you need to do is contact and ask, where we will always be happy too assist! We are available 9:00am-4:30pm Monday To Friday via email and 9:30am-4:00pm via the telephone on 0191 270 2900. Hope this helps. Thanks, Ellie :)

Posted 1 year ago

“He7g6yf6t6”

Helpful Report

Posted 1 year ago

“Bought as Xmas gift but didn't know when she would start receiving magazine, had 2 before Xmas!”

Helpful Report

Posted 1 year ago

Hi sorry to hear this. This was placed by you online and set to begin with the Autumn issue. When you ordered, the Autumn issue was in stock so your sub began the same day. We actually have a drop down option added on our site, just before christmas, clearly stating 'Start after christmas' for gift orders. If this was not selected, we would naturally begin your subscription as soon as possible unless stated otherwise. Sorry but hope this clears things up! Thanks- Ellie :)

Posted 1 year ago

“Still waiting for book to arrive, maybe strike issue”

Helpful Report

Posted 1 year ago

Hi Sorry to hear this! We sent your latest issue on the 12th of December 2022. We usually only ask customers to allow 8 working days at most for 2nd class post but due to current strikes, longer wait times are advised unfortunately. Since you made your renewal in November, We could only send the latest issue in stock which was December. I have emailed you too see if you'd prefer a resend or an extension of this missing issue. Please do understand the strikes are out of our control at this time and we are doing everything to ensure customers get the service they wish for. Thanks for your understanding, Ellie :)

Posted 1 year ago

“Took out a subscription to TV magazine only to find out it didn't cover Scotland so cancelled subscription, my request for a refund took a bit longer than usual due to the person dealing with it not putting my request through so will not be taking out any further subscriptions with this company.”

Helpful Report

Posted 1 year ago

My apologies for this. My colleague Jessica no longer works here and the likelihood is in the effort to catch up with everything before leaving, the refund was missed which I have already apologised for. I picked this up and refunded you on the 21.11.22. In regards to it not covering Scotland this is something we advise checking in before ordering. We are not publishers and have no control over content so in regards to the areas it covers, its best to always check in with us before placing the order. Sorry if this caused any inconvenience but we did everything from our end to resolve your issue. Thanks a lot, Ellie :)

Posted 1 year ago

“We received a bunch at a time… not concistent”

Helpful Report

Posted 1 year ago

Sorry to hear this. We send these magazines every week as they are released. This means as part of your new sub we have sent 3 so far on the following dates in November 11th, 18th and the 25th. Due to the fact these are being delivered to Canada, it can take longer for delivery and at times if an issue is delayed in the system, which is out of our control, it may arrive at the same time as a more recent issue. We are aware this is weekly magazine which means you would like it within the on sale date and this is always what we aim for but we send them the fastest service we can offer, via priority air mail and it is up to the postal system to ensure they arrive with customers. We have little control over the time these arrive and can only do our best by sending them as soon as we get them into us and compensating for any missing issues and finding solutions. We try our best to keep our service consistent but if there's any suggestions to help improve, we are open to this. Hope this clears things up for you and thanks for the feedback. Thanks, Ellie :)

Posted 1 year ago

“In the past I have always ordered from here. The delivery is always good. I usually don't even look at other sites. This time though the price seemed to have increased quite a bit on my usual magazine. When I was ready to buy again I thought I'd check other sites for prices and was surprised to see that others were quite a bit cheaper. I wrote to unique magazines to tell them I was disappointed but have never received a reply. This was a disappointment as well. I'll not be ordering again. I realise this will not make any difference to their sales but if everyone realises this it will.”

Helpful Report

Posted 1 year ago

Hi Sorry to hear this. I can confirm prices have increased in accordance with the increase of many things now, including the Royal Mail which is the service we send our magazines with. We are a business that must consider this and in order to provide our customers with amazing service and still make profit, means price increases are a necessity yet something that is difficult to action. We must consider the magazine cover price, postage (1st class for single issues), packaging and weight to ensure the cost is accurate. Upon checking other online newsagents, our prices match and in some cases, are much lower than our competitors depending on the magazine itself. I have checked our online system for queries and received nothing from the email attached to your account. Please feel free to email me personally ellie.purvis@uniquemagazines.co.uk if you need anything, where you will get a same day response if you send queries before 4pm. Hopefully this helps and you can understand why this action has been taken. Thanks for the feedback and ordering with us in the past. Thanks, Ellie :)

Posted 1 year ago

“Not happy received nothing again this week”

Helpful Report

Posted 1 year ago

Hi Heather, I am so sorry to hear this. We send our What's on TV magazines ever Tuesday with 1st class postage to ensure they get to you in time for the TV listings beginning the following Saturday. I know you spoke to Sarah earlier today to help resolve the problem. We have extended your sub by an issue to compensate and have spoke about further solutions if things continue the way they are currently. Thanks so much for your understanding. Thanks, Ellie😊

Posted 1 year ago

“The magazine I ordered never arrived. Didn't offer to resend just refunded.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. I am sorry to hear that your magazine did not arrive. We always try to resend when a magazine does not arrive. However, due to stock limitations this is not always possible. Kind regards Sarah

Posted 1 year ago

“for 6 weeks we where verry happy, our tv-paper came on time and we had a full week of tv-programs. 3 weeks ago we had our paper on thursday , last week we had non so what happens this week we do not know. Some one els is in charge? Shame!”

Helpful Report

Posted 1 year ago

Hi John, thank you for your review. I am sorry to hear no magazine has been received. The Royal Mail was on strike for part of the week and therefore I can assume there has been delays leaving England for Germany. Many apologies regarding this! - Jessica

Posted 1 year ago

“Wasn’t happy that two editions were received two days running. I would have thought someone had the common sense not to send out an old issue when the new one was clearly due. Not clear on form where it states which issue you want to start from. Disappointed as the order was for an elderly lady who would have looked forward to the issues arriving but not 2 at once.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. I am sorry to hear your disappointment about receiving two issues close together. The order was set to begin with the current edition which was in stock. The new edition then arrived after this and was sent as part of the subscription. I have applied an extension to your order which means there are still 6 issues still to come in the subscription. I hope this helps turns your experience around. Kind Regards Sarah

Posted 1 year ago

“Very poor, impersonal experience”

Helpful Report

Posted 1 year ago

Hi Ian, I will contact you directly regarding your review and subscription - Jessica

Posted 1 year ago

“I have not received the 2nd issue ordered in August.”

Helpful Report

Posted 1 year ago

“Disappointing so far, I have only actually received 2 copies of the magazine out of the 5 due”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. I am sorry that your TV magazine has not arrived on time as it should be. I can see that we have compensated your order for the missing issues already. Unfortunately the Royal Mail have had multiple strikes which has caused many delays within the postal system. Hopefully you will start to see a difference now the strikes are over. Kind Regards Sarah

Posted 1 year ago

“Received wrong puzzle book Order classic sudoku collection issue 17 never got it got different sudoku puzzle book instead went straight in the bin”

Helpful Report

Posted 1 year ago

Hi Michelle, thanks for your review. My apologies that you received the wrong book. I have looked through our inbox and at your order and cannot see that there was any contact from yourself. If this was the case, we would have tried our best to rectify the situation at the time. Many apologies - Jessica.

Posted 1 year ago

Unique Magazines is rated 4.4 based on 7,393 reviews