Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,395 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,395 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Unique Magazines made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not getting my book take a break on Monday or Tuesday this book comes out on thursday why is it taking so long for it to come”

Helpful Report

Posted 2 months ago

Hi, Sorry too hear this! We dispatch the magazines every Thursday and they should arrive no later than the following Wednesday just before the new issue comes in. I have emailed you regarding this to discuss it further But I can confirm in order to quicken the delivery, I have changed the postage class from 2nd to 1st. I hope you understand this is all we can do to ensure delivery, As we have dispatched magazines from our end. Thanks so much for your understanding. Thanks, Ellie😊

Posted 2 months ago

“Magazine arrives late each time”

Helpful Report

Posted 3 months ago

We send this magazine every Tuesday using royal mail 1st class postage which is the fastest possible service available! If the magazine does not arrive by the Saturday in time for listings to begin, I will then ensure we compensate accordingly. We have only sent 2 issues of your sub so far and I was informed of one arriving late so I extended the subscription accordingly to compensate. I am sorry this happened and if it does continue to happen, Please let us know! Although when the magazine leaves us and is in the postal service it is out of our control, We will always compensate when informed of issues. Thanks, Ellie😊

Posted 3 months ago

“With all due respect as I am in the USA & ordering your magazine was a nightmare it was misleading & not represented properly i didn't see my choice clearly to pick the correct magazine so I had to pay double shipping costs...Very skeptical in future purchases”

Helpful Report

Posted 3 months ago

Hi, I have checked your order and can see my operations manager resolved this for you. You accidently ordered Glass and to correct this, My manager resent Glass Man in the post for you including Callum Rutner on the cover, As was your preference. We show 'Glass' and 'Glass Man' as two separate products entirely for future purchased you might make: https://www.uniquemagazines.co.uk/Glass-Magazine-Subscription-p353066 https://www.uniquemagazines.co.uk/Glass-Man-Magazine-Subscription-p356239 Hope this clears things up and that you are happy with the outcome. Thanks for your understanding. Kind Regards, Ellie😊

Posted 3 months ago

“Ordered it as a Christmas present, said the first copy would arrive on 19th December and I'm still waiting for it today 7th of January.”

Helpful Report

Posted 3 months ago

Hi Andrew, I can see that you have started your subscription with Issue 25, which does not go on sale until the 18th January. Please get in contact if you like your subscription to start with the current issue. I apologise for any confusion on the matter. Many thanks, Megan

Posted 3 months ago

“Renewed subscription and then realized price was 33% cheaper if I just started a new subscription for the same magazine instead of renewing. Sent an email to customer service a month ago and never received a response. Most likely will discontinue service after next subscription runs out due to what appears to be price gouging to existing customers. Best suggestion is to check new prices before renewing blindly.”

Helpful Report

Posted 3 months ago

Hi, Hope you are well and thanks for the review. I have actually emailed you back regarding this. Our prices for renewals and new orders are always the same. Prices do change often but the costs always match up. You paid the correct renewal price of £149.45 going to the USA. For the cheaper cost you seen, I believe your potentially looking at UK costs as of course this delivery is lower, Since this is where we dispatch our magazines from. I have emailed you this too, In case you'd like to discuss it further. Hope this clears things up and apologies for any inconvenience. Many Thanks, Ellie😊

Posted 3 months ago

“I still haven't received my magazine. It's been a month since my purchase. Please check my order thanks.”

Helpful Report

Posted 3 months ago

This was selected to be the next available issue. I have contacted suppliers to find out a date for this next issue and I will contact you accordingly. Thanks for your patience and understanding! Thanks, Ellie :)

Posted 3 months ago

“I only received two magazines but paid for three”

Helpful Report

Posted 4 months ago

Hi, I can confirm you are still due an issue of your subscription. This next edition is 01 due the 28th of December 2023. There is a bit of a longer gap from the last issue, Which is a publisher decision but you will get all issues paid for do not worry. Thanks for your patience and let me know if you need anything else! Thanks, Ellie😊

Posted 4 months ago

“Arrived far too late, and i realised later i could've bought it for £2.99 in an airport departure lounge therefore way overpriced.”

Helpful Report

Posted 4 months ago

Hi, Hope you are well and thanks for the review. We sent the magazine as fast as possible from our end and I am sorry if there were potential delays in the postal services. We also cannot offer magazines for the cover price and this is something only stores or publishers can offer. We must consider other costs when generating an overall price for customers and we try to be as fair as possible checking what the system does generate. I have explained this on a personal email too you and hope this helps! Apologies for any inconvenience. Thanks for your feedback as it helps us improve! Many Thanks, Ellie😊

Posted 4 months ago

“Delivery of the TAB magazine to our home in France has become very unreliable - particularly since BREXIT. Often it doesn’t arrive until several days after the competition deadlines. It used to arrive every Wednesday without fail two weeks prior to the deadlines, but not snymore unfortunately”

Helpful Report

Posted 5 months ago

Hi Eileen we have been in contract quite a bit regarding this. We post the magazines from our end using priority air mail which is the fastest available service we can use via the Royal Mail. We personally have had the privilege of being able to send them earlier than stores get them to encourage an early delivery for our amazing customers! Unfortunately, when it leaves us we cannot guarantee the 3-7 working days delivery time although this is the expectations we have. Like any other magazine being sent to Europe this way, We have to ask customers to allow a maximum of 15 days. I understand this is a weekly, Time sensitive magazine so it is important for it too arrive on time. Please understand this is something we do have little control over and we always recommend contacting your local office for updates. Please do contact me if you need any further assistance and I will be happy to assist. We can also pause or cancel the order at any time you wish. Apologies for any inconvenience. Many Thanks, Ellie

Posted 5 months ago

“Plus ces énormes étiquettes collées sur les couvertures ! Merci”

Helpful Report

Posted 8 months ago

If there is a sticker on the physical cover of the magazine, It is likely this is how stock was received from suppliers but it should have been picked up and passed onto our customers accordingly! My apologies and if this causes problems, As long as we are informed and provided with images, We can then ensure to compensate. Thanks for leaving feedback and if you need us please do contact us on: enquiries@uniquemagazines.co.uk. Thanks, Ellie :)

Posted 6 months ago

“Unfortunately the magazine hasn’t been delivered this week , so my short term experiment has not been successful. I won’t be renewing the subscription .”

Helpful Report

Posted 10 months ago

I am sorry to hear that your weekly magazine has not been delivered this week. I must apologise on behalf of Royal Mail and I have amended your subscription by one week by way of compensation :)

Posted 10 months ago

“I have not received the delivery yet. I placed an order for 1 issue of Sudoku Grand Masters on April 23rd have not seen it. The order ref was: Order Reference Number: UM1343603 - Risto Toikkanen”

Helpful Report

Posted 10 months ago

Thank you for your email, I can confirm that Bromleigh House who are the publishers of your magazine have decided to only publish bi monthly instead of monthly as previously. This has resulted in a gap between magazines and we have been informed that the next edition is due to be delivered to us the beginning of June, so not long to wait. The previous magazine was dispatched to our customers on the 31st March so that edition, number 15, was out of stock when you made your order on the 23rd April. We are sorry for any inconvenience caused.

Posted 10 months ago

“Still waiting for first issue.”

Helpful Report

Posted 1 year ago

Hello, I am sorry to hear that you are still waiting for your first issue. In order for us to be able to investigate this for you can you please supply further information of your name, address and the magazine name via our website - www.uniquemagazines.co.uk as this is personal information. Many thanks

Posted 1 year ago

“Very good service but Royal Mail are always late delivering it so don’t get it on time”

Helpful Report

Posted 1 year ago

Thank you for your review. We dispatch your magazine every Wednesday and it is sent 2nd Class, most customers receive this magazine by the weekend. We are sorry that you are experiencing problems with Royal Mail and in future if your magazine has not arrived by the following Wednesday please let us know. Kind Regards Tracy

Posted 1 year ago

“Very overpriced compared to rrp”

Helpful Report

Posted 1 year ago

Thank you for your review. Your subscription also includes the cost of postage and packing which is added to the cover price of the magazine. We do try to keep our prices as competitive as possible. Kind Regards Sarah

Posted 1 year ago

“I order the March 2023 issue of Vogue France as a collector's item. I was disappointed to open my magazine and find that the back of the magazine was full of scratches and small rips. Furthermore, there were the distributor's stickers on the front cover, covering part of the front cover, and the back, stuck haphazardly. I'm disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review, can you please email me gemma.smith@uniquemagazines.co.uk. I am sorry your order arrived damaged. Thanks Gemma

Posted 1 year ago

“i ordered CAR and BBC Top Gear several weeks ago and have not received them”

Helpful Report

Posted 1 year ago

These have been dispatched for you so sorry too hear these have not arrived. We sent these the same day you ordered in the same package via air mail. These were sent on the 11th of January and not long after they left the warehouse, Cyber attacks were present throughout the whole of the Royal Mail which caused a complete hold on all international post. This means your issues would of been held in the system unfortunately and these have only recently resolved service as usual. This means although it takes 30 days for delivery and it has been about that, We would ask you too allow longer due to this hold in the service, Which was out of our control at that time! Please allow until the end of February for delivery, and if they have still not arrived, Please contact us via our general email: enquiries@uniquemagazines.co.uk Really hope this is helpful! So sorry for any inconvenience and thanks for your patience with this as it means a lot too us during this time. Many Thanks, Ellie😊

Posted 1 year ago

“I ordered the magazine a month ago and the copies still havent arrived. Therefore, not much to review unfortunately”

Helpful Report

Posted 1 year ago

So sorry too hear this! So far, We have dispatched 2 issues too you from our warehouse and sent emails of dispatch for both too let you know they are on the way. We sent the first one the same day you ordered on the 10th of Jan and the second issue on the 25th of Jan. Since these were sent too Ireland, As stated on the email of confirmation, We must allow 15 days at a maximum for delivery. This means at this time, I would expect both issues should have shown up but it is possible delays are present. I have dropped you a personal email too resolve this and check in on your address! Hope this is ok and apologies for any inconvenience. Many Thanks, Ellie :)

Posted 1 year ago

“No delivery tracking and sloooooowwwww delivery.”

Helpful Report

Posted 1 year ago

Hi, Sorry too hear this. As you are aware, We have had some problems with sending magazines internationally due too royal mail strikes and cyber attacks, Both no fault of our own and out of our control. Since then, We have worked super hard to find an alternative too letting customers down. This is when we have found a new mailing system which is very new but so far, working quicker which is great. Although we cannot offer tracking for your country for delivery, We can estimate a maximum time scale for delivery of 30 days before we compensate accordingly. I have spoke with you a few times on email too help you understand this and have reassurance that the service will be provided but at the moment, We just ask for that 30 days too be allowed. Thanks for your patience. Thanks, Ellie :)

Posted 1 year ago

“What can I say, I renewed my subscription again for 2023, just received the first issue, which was not what I ordered, someone got it wrong I want pocket Codewords collection and not Crosswords collection… what happens now?? I’m very disappointed , waiting for a reply”

Helpful Report

Posted 1 year ago

I have emailed you back already regarding this, We do not work weekends hence the delay in a response. This issue 184 sent was the last issue of the old subscription/current not the renewal. This would have been a picking error when the magazines were being packed. I can also confirm after checking your renewal, Everything is fine and you are down for the right magazine 'Puzzler Pocket Codewords collection'. I will have this current copy of the correct magazine resent as soon as possible for you. These packing errors can happen as we have a small team in distribution and although their attention too detail is usually amazing, If we are busy you can probably imagine this is not always noticed and mistakes can happen but we always resolve them for customers. Sorry for any inconvenience and Thanks for your understanding😊. Thanks, Ellie

Posted 1 year ago

Unique Magazines is rated 4.4 based on 7,395 reviews