Hi there,
Thank you for your feedback. I’m sorry to hear that the issue you received wasn’t quite what you were hoping for and that you prefer the more challenging sudoku editions.
Unfortunately, we don’t control the content of each issue, as this is determined by the publisher, but we completely understand your preference. If you would like any help ordering a challenging Sudoku magazine in the future, our lovely customer service team are happy to help!
All the best,
The Unique Magazines Team
Hi Ian,
Thank you for taking the time to leave your review.
We’re sorry to hear that you’ve had mixed feelings about the service so far. I’ve checked your order and can see that when you placed it on 1st September, you selected to start with the next available issue, which went on sale from 6th October.
As Golf Digest is a bi-monthly publication, it appears this delay was simply due to timing - unfortunately, we didn’t have stock available at the point you placed your order.
Going forward, everything should now run smoothly. I can confirm that your next issue, the October issue, is due for delivery on 11th November.
If you experience any further delays, please don’t hesitate to get in touch and we’ll do our best to resolve the issue for you.
All the best,
The Unique Magazines Team
“Hi. The magazine is superb, but it is shipped with post, and from UK. This means I have to go to the post office each time the magazine arrives and pay 2 pounds of tarrif UK-EU. I don't know if this can be done better, but I thought you might want to know that the final experience is so so. Post Offices in Poland are medieval government offices :)”
Hi Kamil,
Thank you so much for your honest review. We're really glad to hear you're enjoying the magazine itself!
We appreciate you sharing your experience with the delivery process. We understand how frustrating it must be to visit the post office and pay an additional tariff each time, and you're not alone in feeling that EU import charges can be a real headache. Unfortunately, international shipping and customs fees are often beyond our control, but we're always looking at ways to improve the overall experience for our customers.
Your feedback is really valuable, and we’ll certainly keep it in mind as we continue to explore better solutions for EU deliveries.
Best wishes, The Unique Magazines Team
“Would be nice to be able to get some back issues. Since I found this site and magazine, like to read what the past was like with the stories. Magazine is fun and gives a break from the day to day.”
Hi Robert,
Thank you so much for your lovely review! We're so pleased you're enjoying the magazine and that it brings a welcome break to your day. We completely understand the interest in back issues – they’re a great way to explore past stories. If there’s a specific issue you’re looking for, feel free to get in touch and we’ll do our best to help!
Best wishes, The Unique Magazines Team
“This is a very easy way for me to buy magazines by subscription however I am always concerned that my subscription will be renewed without my approval. I love to try various magazines, for inspiration, interest etc. To have them delivered to the door is a great service. But I have found it difficult for me to keep an eye on the end of the subscription. Yes, I know I am responsible for what I order etc, but would love good communicaiton between subscriptions and myself. But I love the choice of magazines there are.”
Hi Sue,
Thank you so much for your kind feedback. We’re really pleased to hear you’re enjoying the service and the variety of magazines available.
Just to reassure you, your subscription is for 8 issues over 12 months only. Once this subscription finishes, we will not take any further payments without your approval, and no further magazines will be sent unless you choose to continue. You can rest assured we won’t send anything you don’t want or require.
We’ll also make sure communication is clear around the end of your subscription, so you always feel in control.
Thanks again for your support, and we’re delighted you’re enjoying discovering new magazines with us!
Best regards,
The Unique Magazines Team
“There was some delay in presenting the bill for the magazines, due, I think, to a certain lack of communication between departments. And there was no need for two parcels, as it doubled the cost of the postage. Otherwise, the staff were friendly and efficient.”
Hi Paul,
Thank you for your feedback. We’re pleased you found our staff friendly and efficient. We always post magazines as quickly as possible, and occasionally this means sending more than one parcel to avoid unnecessary delays.
Best wishes, The Unique Magazines Team
Hi Michael,
Sorry to hear that you feel our magazines are overpriced. We do our best to price all our magazines and subscriptions as fairly as possible, taking into account the cost of packaging, the manual work in our warehouse, and the postage that enables us to deliver magazines straight to our customers’ doors.
We will always strive to keep our prices fair and will certainly take your comments into consideration for the future.
Best wishes, The Unique Magazines Team
“Bought badges for the Lorient Interceltique Festival - reasonably easy on my third attempt. Initially England was not on the compulsory drop down countries menu, but was added in time for the badges to be delivered (by special delivery with extra cost) just in time for my departure travelling to the Festival.”
Hi Linda,
Thank you for your feedback, and we're really sorry to hear that you've had to purchase a replacement due to delayed deliveries.
We’ve sent you a private email so we can look into this further and resolve the issue for you directly.
Kind regards, The Unique Magazines Team
Hi Stella, Thank you for your feedback, and we're sorry to hear that you’re unhappy with the delivery time and postage costs.
We always aim to get magazines to our customers as quickly and efficiently as possible. Some titles are imported or released on specific schedules, which can occasionally lead to delays beyond our control. As for postage, we charge the lowest possible rate based on delivery method and packaging, while ensuring items arrive in good condition. We appreciate your comments and will continue working to improve our service. If there’s anything specific we can help with regarding your order, please don’t hesitate to get in touch.
Best wishes, The Unique Magazines Team
“The price is now out of my budget £30 for five magazines is too dear unfortunately that was my last purchase I'm a 74 year old pensioner have to watch the costs.”
Hi, I am so sorry for the price increase. This magazine has changed frequency, which was a decision from publishers direct. This has resulted in there being 6 issues published over 12 months. The change in cost, is because previously we worked direct with publishers to obtain this meaning we could offer discounted postage/packaging. We now work independent which means we cannot offer these perks. It means our price must be generated based on the cover price of the magazine, alongside additional postage, packaging and costs of the small team that pack them. This cost of £30 covers everything and works out at £5.00 a magazine but that is including postage and packaging! I understand as cost of living rises, it is necessary to budget so I am really sorry that you can no longer obtain the Sudoku Time as you did previously. If you need anything else let me know and do look out for promotional offers! Many Thanks, Ellie😊
“I have not yet received the magazine that I ordered. Customer service immediately responded and assured me it is on the way. Not 5 stars because I did not realize a magazine released Dec 24th in the US would take so long to arrive in the UK.”
We are sorry to hear that your experience with us so far hasn't been good. I have reached out to you directly as I cannot see that we have had any contact from you. The issue you requested to start your subscription with only went on sale today within the UK and we are due our stock any day now, as soon as our stock arrives we will dispatch the issue to you and you will receive an email once it is on it's way. Hope this helps. Sam 😊
We are sorry to hear this! Most of our orders are sent 2nd class with Royal Mail so they should arrive within 2-5 working days however during busy periods it can take longer. I have sent you an email regarding your delivery and we will look forward to hearing from you. Sam😊
We are sorry to hear this! All of our prices include the cover price per issue plus postage & packaging to deliver each issue, the postage & packaging fee can vary depending on the delivery location. We will always try to keep our prices as competitive as possible. Sam 😊
We are sorry to hear this. We have checked and cannot see that we have received any contact regarding any missing magazines. We have sent you an email to look into this further. Sam
We are sorry that your Sudoku has not yet arrived, I can see that you have been in touch already and we had responded with some information regarding your delivery, please let us know if you still need assistance. Sam😊
We are sorry to hear this! We are here to offer a luxury and reliable service and our subscription prices are calculated by the price on the cover of the magazine plus postage. We take your feedback on board regarding loyalty service for customers. Sam😊
Hi, I am so sorry to hear this. When we send What's on TV the weekly time sensitive magazines within the UK, we send them on a Tuesday 1st class and expect them to arrive in time for the listings to begin on the Saturday. Unfortunately, we cannot guarantee this service when sending to France. Although they are sent on a Tuesday via priority air mail, it is hard to guarantee the delivery in time for the listings. I am aware this is not ideal but when the magazine leaves us, it is really difficult to control the time scale in which magazines arrive. I am aware your sub has now ended and you may be hesitant to renew, which is understandable. We do not often get orders for TV mags overseas for this reason. I am sorry we cannot send these any quicker and the service included some late issues. This is not the service we wish for our customers. Thanks a lot for your patience and understanding and if you need anything else regarding this, please do feel free to contact me personally: ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊
“Delivery to EU (Poland) takes more than a week. Postal office locally charges custom processing charge, which makes already high price for EU delivery even higher (I would hope that VAT OSS removes that hurdle...)”
Thank you for taking the time to leave a review.
I apologise you have been charged customs. This should not occur as all taxes and customs are prepaid before shipping.
If you send us any information and receipts you have we can compensate any fees.
Apologies,
Megan Houseman
“Good magazines, had a subscription for my wife for several years now, but prices are getting expensive at almost £11 per magazine, maybe last year my subscription gets renewed.”
Hi, I do apologise for price increases over the years. I understand entirely that this is not ideal but from a business perspective, cannot be avoided. This magazine is a specialist title and for some time, we worked with publishers to get our customers exclusive discounted prices, as we were working as the distributors of their magazine worldwide. We now get this stock ourselves and do everything in house meaning we cannot afford to do it at that discounted rate anymore. This means our cost must be generated based on the cover price, postage and packaging. We must also take into account the cost to get this from a supplier. I hope this does clear things up and if you need anything else regarding this please feel free to let me know! Thanks so much for your understanding. Thanks, Ellie :)
