Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.38

4.4 Rating 7,167 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,167 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 23rd September 2023

Anonymous

Unique Magazines 5 star review on 14th July 2023

Yvonne Weavers

Unique Magazines 5 star review on 12th December 2022

Karen Burnip Brown

Unique Magazines 5 star review on 15th October 2022

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Unique Magazines 5 star review on 17th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not have any complain regarding magazine and subscription, but I have one regarding shipping. It’s the second time magazine went missing. Before was Burda magazine. Suggestion is to revise the way you are shipping and give possibility to choose tracking shipping. I would be glad to pay instead loosing somewhere on a route. Regards, Renata”

Helpful Report

Posted 2 weeks ago

I understand this completely and would like to thank you for the constructive feedback to help us improve! We were able to compensate for the missing issue by extending the subscription and I hope this did help, Although I know it is not ideal! We send the magazine with the royal mail. At this time, that is the best service we can offer. I understand you are willing to pay for tracked shipments but this is not possible as manually it would be difficult to ensure we provide this for your specific order. Our distribution team is small so communication is great but we would not want to cause further disappointment if your order is not sent tracked as requested. It is something we will look into however so thankyou for passing this on. If there is anything else I can help with, Please do let me know. Many Thanks, Ellie😊

Posted 2 weeks ago

“It does have some lovely articles on the local communities, but the number of adverts is VERY high. And for small businesses like ourselves to afford to advertise within them… almost impossible. It‘s very expensive. Good quality brochure, but again, overrun with adverts and a little low on content. I am unsure weather we will continue with subscription once this year has run out.”

Helpful Report

Posted 1 month ago

Thanks for your review on the magazine. We are sorry it's not exactly what you were looking for. Please be assured we are not publishers and so have no control over the content. We get this from suppliers and provide it to customers on a single issue or subscription basis. Please be assured this review service is simply for feedback on our service as a company. Thanks regardless and if your not looking to continue with the sub, We can of course offer a refund. Please do let me know and we can have this actioned! Many Thanks, Ellie😊

Posted 1 month ago

“the lengthening of the delivery times is galling but thats your decision.”

Helpful Report

Posted 1 month ago

I am sorry that the delivery time is delayed for you. As always we are sending these 2nd class from our end, With Royal Mail as always. Any delays, Are within the postal service not from our end. If your referring to the change in frequency from it being a monthly mag to a Bi-monthly, This is not our decisions but a publisher decision. I am sorry but this was for the best interest of the publication going forward. If you need anything else please feel free to contact us accordingly. This includes if any issues are delayed in the postal services, Longer than a week getting to you! Hope this helps and apologies for any inconvenience. Thanks for leaving your feedback and I hope this helps😊Ellie!

Posted 1 month ago

“It was a one off purchase. The magazine was not what I expected. I was expecting to see more of ‘life ‘ in Devon. What I got was a glossy, shiny magazine advertising expensive goods and services. A misunderstanding on my side.”

Helpful Report

Posted 1 month ago

Hi, We are sorry the content of this was not what you expected! Of course we are not publishers and do not print the magazine so have no control over this but thanks for passing on your feedback regardless! I am glad the magazine arrived safely with you though and thanks for choosing Unique Magazines. Thanks, Ellie :)

Posted 1 month ago

“My only complaint is the use of Quickmarsh labels which cannot be removed without damaging the magazine.”

Helpful Report

Posted 1 month ago

Unfortunately This is out of our control. Suppliers must put this sticker on before sending the stock to us and it must cover the barcode, To make it a UK one. We have asked suppliers if this can be placed anywhere else on the magazine other than the cover but this is not possible unfortunately. I am so sorry and understand your frustration! Thanks, Ellie😊

Posted 1 month ago

“Okay but some times does not arrive until Friday”

Helpful Report

Posted 5 months ago

Thank you for your review, we are sorry that you sometimes have to wait until Friday for your magazine to arrive, but it is sent 1st class every Tuesday via Royal Mail.

Posted 5 months ago

“I ordered a magazine called muscular development after a few weeks the magazine hadn’t arrived I rang and it turned out it hadn’t been dispatched I told them about it and it arrived after a few days”

Helpful Report

Posted 5 months ago

I am so sorry you had issues with receiving your magazine but are pleased that you have now received it, happy reading :)

Posted 5 months ago

“I’ve not received the magazine. Wonder where it is. Ruth MT”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear that your magazine has not arrived. It should have arrived by now. I have tried to call you to check the delivery details so we can get the issue resent for you. I will reach out again via email. Kind Regards Sarah

Posted 6 months ago

“I took out a new subscription for Grand Masters Sudoku and paid £32 on April 20 but unfortunately I have not received any copies yet. I understand they are being dispatched every 2 months now.”

Helpful Report

Posted 6 months ago

Hello, thank you for your review. As mentioned the publisher has changed the frequency of the magazine to every other month now. Your subscription is flexible and if you no longer wish to receive this magazine due to the change in frequency, we can of course cancel and refund the balance of your order. Otherwise, as each issue goes on sale we will post it out and your subscription will not end until all issues that have been paid for have been sent. Kind Regards Sarah

Posted 6 months ago

“Good quality Suduko puzzles. However, the quality of the paper used to print the puzzles on seems to have declined over time.”

Helpful Report

Posted 6 months ago

Thank you for review, so pleased that you are enjoying the Suduko puzzles and we will pass on your comments to the publisher regarding the quality of the paper.

Posted 6 months ago

“Since subscribing, I’ve received my magazines a few days after they appear in the shops.”

Helpful Report

Posted 6 months ago

Thank you for your review, we do send out our magazines on the same day as they are delivered but we have to allow a couple of days for postal delivery.

Posted 6 months ago

“I will do when I receive the first one!”

Helpful Report

Posted 8 months ago

Thank you for your review can you please ring us on 0191 2702800 or email me gemma.smith@uniquemagazines.co.uk so i can check your order please. Thanks Gemma

Posted 8 months ago

“Website is confusing, hard to track the issue number some months over which copy you want to buy and you can’t buy back issues which is really disappointing.”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry we do not stock old issues. If you would prefer you could call us on 0191 2702800 to place a order. Thanks Gemma

Posted 8 months ago

“A bit boring as all the same theme”

Helpful Report

Posted 9 months ago

Sorry too hear you think this! We would like too assure you we are not publishers of any magazines and therefore, Have no control at all over the content. The magazine is specific too Mindful Mandalas as that is the name of the magazine. This means the themes will all be the same, As each one is mandalas. If you require different colouring magazines each month with various things too colour maybe try ones like the following titles : Relax With Art, Let's Colour series, Colouring Heaven Collection, Simple colour, or Relax With Art holiday special. Hope this clears things up! Thanks for leaving a review. Thanks, Ellie :)

Posted 9 months ago

“Dear sir I charge a standard fee of £10 for participating in reviews. Please let me know if this is acceptable and we can proceed forthwith Yours sincerely Pa”

Helpful Report

Posted 9 months ago

Hi, A review is an optional thing do not worry, So only leave it if you want too and we will not pay for them. Hope this makes sense😁Thanks, Ellie

Posted 9 months ago

“I love pictures how been print in book and their different every time when it come out two brilliant can’t get any better Sara”

Helpful Report

Posted 9 months ago

Hi, Thanks for leaving your feedback! If there is anything we can do too achieve 5 stars let me know, As this means a lot to us! Glad you love your relaxing colouring books! Thanks, Ellie :)

Posted 9 months ago

“I’ve received only one magazine so far”

Helpful Report

Posted 9 months ago

So sorry to hear this! You ordered this subscription on the 31st Dec 22 and since then we have dispatched 2/3 of your magazines. The first one was sent 3rd Jan 23 and the next on the 11th Jan 23. We ask customers too allow a maximum of 30 days for delivery of their magazines to the USA. We have started using a new service, As the royal mail cyber attacks were causing major delays sending post internationally. Hopefully this 30 days with the new company is a maximum and magazines will arrive sooner with little delays! We explain our wait times per country for delivery on the email for confirmation when you order, to give you notice of wait times. I am glad one has been received and thanks for your patience with the next issue! Many Thanks, Ellie😊

Posted 9 months ago

“Tries to cover a very wide range of subject matter, a little of which could not be read elsewhere. Nothing on offer attracts me.”

Helpful Report

Posted 10 months ago

Hi, Thanks for your order to country living modern rustic. It seems you have ordered a 2 issue sub and this has not begun yet. We have no control over the content of magazine as we are not publishers. This review is mainly for our service on a sub rather than the content of the magazine. Thanks for the 3 stars. If you need anything regarding your email feel free to email me on ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊

Posted 10 months ago

“Not received my magazine yet.”

Helpful Report

Posted 10 months ago

Hi, So sorry to hear this! You ordered the FEB 23 issue which was due the 6th of Jan however, was closed for change. This is on the way to us and will most likely arrive in our warehouse Monday and go out then for you 1st class. It will then take no longer than 7 working days from there. You will receive a dispatch email when this has left us. Thanks for your patience. Kind Regards, Ellie :)

Posted 10 months ago

“A thing to improve is the package. A thin transparent plastic bag is not enough protection for a shipment outside UK. The magazine arrived slightly damaged. Otherwise the service was correct.”

Helpful Report

Posted 11 months ago

Hi, So sorry to hear this. The weight of the magazine determines the way its packaged. If it is heavy enough, a twist wrap box is used for the protection of it. I am so sorry this arrived slightly damaged and if you would like to send us some images of this please do so, so we can possibly improve our service. I am glad the service was good and I am sorry for the damage overseas but hope you understand we do include on the label that should not be bent but is obviously disregarded during the postal system, due to the volume of mail. Thanks a lot , Ellie😊

Posted 11 months ago

Unique Magazines is rated 4.4 based on 7,167 reviews