“I have bought 4 magazines in one same order but I need to paid separately of postage fee for each magazine and when I receive, they are combined in one package and cost is less that I was paid. Should I have refund back.”
Good afternoon Edward,
Thank you for leaving a review.
Postage and packaging are included in the price of products on our website, if multiple issues are in stock at the same time we will dispatch them together for the most efficient delivery.
We are currently working towards adapting delivery costs for orders multiple magazines and hope to bring this into action as soon as possible.
Apologies for any inconvenience,
Megan Houseman
Hi Lorna,
Thank you for leaving a review.
Your order has been dispatched on the 24th May 2024 and should be with you shortly.
If you need any further information please contact us at enquiries@uniquemagazines.co.uk
Hope this helps.
Kind Regards,
Megan Houseman
“When it works it's good. The challenge I find is not being able to get what you want. Of recent orders, and due to ill health, I had to stop supply of three magazines that I had on order. When I got back home, with extra things to do, I had to reduce my order to two magazines. Wonderful, I thought. First delivery was okay but then, for some unknown reason, it reduced to one magazine only. I should have had two magazines.
It makes me wonder if I should continue with your company and what sort of comments I would use on Trust Pilot, Google etc. A call from you would assist, I think. 07748 052 202
Thank you.”
Hi Malcolm! I am so glad I got to chat to you on the phone today and get this all sorted. You now have your subs set up on auto renewal so that you won't miss an issue or payment! If you ever need anything else in future please do let me know and I would be happy to help! Enjoy your magazines Malcom and have a nice week. Thanks, Ellie😊
Hi,
I apologise for the condition your order has arrived in. Please get in contact with us and we will do our best to rectify the issue.
Many thanks, Megan
Email: enquiries@uniquemagazines.co.uk
Call: 0191 270 2800
Thanks for your review. It is brilliant to hear for the most part, the magazines arrive on time as we expect. I am sorry about the late issue however and I have emailed you about this to find a resolution😊Thanks so much for your patience and understanding! Kind Regards, Ellie
Hi Victor,
Thank you for taking the time to leave a review. Unfortunately, this is not within our control as we do not publish the magazine. I have sent you an email as to whom your concerns about the changes can be made to.
Many thanks, Megan
Hi Elizabeth, I am sorry too hear this but can see for the issue missing that was claimed by you, my colleague Megan has already extended your order for it. We are dispatching your magazines 1st class every Tuesday and we ask you allow until the Saturday for them too arrive as this is when the listings begin. If the magazines arrive after this date and you inform us we will then compensate accordingly. I hope you understand from our end we dispatch the magazines and it is hard for us to control the speed in which they arrive, when we are already sending them the fastest available service. I have emailed you personally to check if you need anything else regarding any missing issues and can only apologise this has been your experience, this is the last thing we want for our customers. Thanks a lot, Ellie😊
I am thrilled you love the magazine! I am sorry about the delivery time. We dispatch the magazines via air mail which is the fastest service available. We only ask our customers too allow a maximum of 15 days before we look at compensating. I do apologise for any inconvenience this may have caused but I hope you understand it is hard for us to control the delivery time when they leave our warehouse. Thanks for allowing the maximum time. You can see this clearly on our FAQ's. https://www.uniquemagazines.co.uk/help/Delivery-Services
Thanks a lot, Ellie😊
Thank you for leaving a review.
We dispatch TV Choice first class on a Tuesday before the listings start on the Saturday, which should mean it will arrive in good time.
If you do not receive your copy by the time the listings start in the magazine please get in contact and we can compensate for this.
Many thanks, Megan.
“Very disappointing to have magazine delivery cancelled at short notice with no explanation ( a gift). Money was quickly reimbursed with no problem, however.”
Thank you for your feedback.
We expected the next issue of Cbeebies Art to arrive in late January. When it did not, we investigated and found that the publishers had made the decision to stop printing the magazine. Unfortunately this meant your order was cancelled as we could no longer provide the magazine you ordered.
I'm glad that you found our refund process quick and easy in spite this.
Many Thanks, Megan.
We send your first issue on the 20th of December and we ask you allow the maximum of 30 days for it too arrive to Australia. This was sent over the christmas period too so please bare in mind there is some days services were not operating ect. Thanks for your patience and understanding Kind Regards, Ellie😊
I am so sorry too hear this! We send magazines 1st class on a Tuesday and we expect them too arrive by the Saturday in time for the listings to begin. If magazines arrive later than this we will compensate accordingly. I am sorry but once it is with the postal services, It is hard for us to control how long it might take. I do apologise and thanks for your patience and understanding. Thanks, Ellie😊
Hi, This order was selected to start with the next available issue. Issue number 110 is due the 11th of January 2024. This would be the first issue of the 6 month subscription. Thanks for checking in and I really hope this helps. Many Thanks, Ellie😊
“I do not have any complain regarding magazine and subscription, but I have one regarding shipping. It’s the second time magazine went missing. Before was Burda magazine.
Suggestion is to revise the way you are shipping and give possibility to choose tracking shipping. I would be glad to pay instead loosing somewhere on a route.
Regards,
Renata”
I understand this completely and would like to thank you for the constructive feedback to help us improve! We were able to compensate for the missing issue by extending the subscription and I hope this did help, Although I know it is not ideal!
We send the magazine with the royal mail. At this time, that is the best service we can offer. I understand you are willing to pay for tracked shipments but this is not possible as manually it would be difficult to ensure we provide this for your specific order. Our distribution team is small so communication is great but we would not want to cause further disappointment if your order is not sent tracked as requested. It is something we will look into however so thankyou for passing this on. If there is anything else I can help with, Please do let me know.
Many Thanks, Ellie😊
“It does have some lovely articles on the local communities, but the number of adverts is VERY high. And for small businesses like ourselves to afford to advertise within them… almost impossible. It‘s very expensive.
Good quality brochure, but again, overrun with adverts and a little low on content. I am unsure weather we will continue with subscription once this year has run out.”
Thanks for your review on the magazine. We are sorry it's not exactly what you were looking for. Please be assured we are not publishers and so have no control over the content. We get this from suppliers and provide it to customers on a single issue or subscription basis. Please be assured this review service is simply for feedback on our service as a company. Thanks regardless and if your not looking to continue with the sub, We can of course offer a refund. Please do let me know and we can have this actioned! Many Thanks, Ellie😊
I am sorry that the delivery time is delayed for you. As always we are sending these 2nd class from our end, With Royal Mail as always. Any delays, Are within the postal service not from our end. If your referring to the change in frequency from it being a monthly mag to a Bi-monthly, This is not our decisions but a publisher decision. I am sorry but this was for the best interest of the publication going forward. If you need anything else please feel free to contact us accordingly. This includes if any issues are delayed in the postal services, Longer than a week getting to you! Hope this helps and apologies for any inconvenience. Thanks for leaving your feedback and I hope this helps😊Ellie!
“It was a one off purchase. The magazine was not what I expected. I was expecting to see more of ‘life ‘ in Devon. What I got was a glossy, shiny magazine advertising expensive goods and services. A misunderstanding on my side.”
Hi, We are sorry the content of this was not what you expected! Of course we are not publishers and do not print the magazine so have no control over this but thanks for passing on your feedback regardless! I am glad the magazine arrived safely with you though and thanks for choosing Unique Magazines. Thanks, Ellie :)
Unfortunately This is out of our control. Suppliers must put this sticker on before sending the stock to us and it must cover the barcode, To make it a UK one. We have asked suppliers if this can be placed anywhere else on the magazine other than the cover but this is not possible unfortunately. I am so sorry and understand your frustration! Thanks, Ellie😊
Thank you for your review, we are sorry that you sometimes have to wait until Friday for your magazine to arrive, but it is sent 1st class every Tuesday via Royal Mail.
“I ordered a magazine called muscular development after a few weeks the magazine hadn’t arrived I rang and it turned out it hadn’t been dispatched I told them about it and it arrived after a few days”
