Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,392 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t even get the 10men magazine”

Helpful Report

Posted 5 days ago

Thank you leaving a review, Shachak. Issue 59 of 10 men has only just been release for sale and has not been dispatched yet. I have sent you an email with further information regarding your order. I hope this helps clarify things. Many thanks, Megan

Posted 4 days ago

“Very disappointed. Have not received any communication regarding my subscription, issues being sent out, nor have any arrived.”

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Posted 3 weeks ago

Hi Jessie, Thank you for taking the time to leave a review. I have sent you an email with further information regarding your order so we can look into resolving this. Many thanks, Megan.

Posted 2 weeks ago

“If you are in Andorra don't expect it in time . My first 4 issues have not arrived in time . It is Thursday and this weeks still has not arrived . I use it with catch up .”

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Posted 1 month ago

Thank you for taking the time to leave a review. We dispatch the magazine with priority airmail on a Tuesday before the listing start and which is the fastest service we can offer. Due to the time restraints of the magazine we cannot guarantee it will arrive before the listings start. I have emailed you to discuss the matter further. Many thanks, Megan 😊

Posted 1 month ago

“was not the magazine cover that I wanted and ordered. disappointed but unable to return. waste of money”

Helpful Report

Posted 1 month ago

Hi, Thanks for the review. When you placed your order and we sent the confirmation email, We explain exactly how to request a specific cover with us. I have checked and you did not contact us to request a specific cover of this magazine, which explain the cover being sent at random. You can also return this if you wish. I have emailed you to explain the action we can take next. Thanks, Ellie😊

Posted 1 month ago

“I did not receive the issue”

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Posted 2 months ago

Hi I am sorry too hear this. I know we spoke about it on the 6tth of February 2024. We had sent the issue from our end and we apologise it did not turn up. The issue was resent for you on the 6th of February 2024 and it should arrive in a maximum of 15 working days. This takes us to the 23rd of February 2024. Thanks for your patience and please do keep us updated with this. There is no reason it should not arrive with you, As we have done everything necessary from our end! Thanks, Ellie😊

Posted 2 months ago

“My father has been receiving Su Doku magazines from Unique for several years. The latest one has a problem with the ink where it is bleeding through on pages below the one he is using. Unique have absolved themselves of all responsibility saying it is nothing to do with them, but a fault with the manufacturer. My father is left with a magazine of poor quality with no apparent come-back from the supplier, i.e. Unique Magazines.”

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Posted 2 months ago

Thank you for your feedback. I have been in further contact with you today via email and hope we can come to a resolution regarding the matter. Many thanks, Megan.

Posted 2 months ago

“Slow to post could buy in shops a lot quicker and poor content in magazine. Won't be renewing.”

Helpful Report

Posted 3 months ago

Thank you for your review. We dispatch our magazine as soon as possible after receiving them into stock but we appreciate your feedback none the less. - Megan

Posted 3 months ago

“This magazine was ridiculously expensive, cover price £1.85 was charged £4.04! How can you justify such a inflated price when it took over 2 weeks to arrive and was posted 2nd class postage!”

Helpful Report

Posted 3 months ago

Hi Erica, I appreciate your feedback. I'm sorry for the delayed delivery, we usually find that magazines arrive a maximum of 7 working days from dispatch. Again, I apologise that you did not find this the case. - Megan

Posted 3 months ago

“Have not received the magazine edition I purchased.”

Helpful Report

Posted 3 months ago

Hi Cathy, The on sale date for Milieu was the 05/01/24, we have not yet received the magazine into stock unfortunately. We are in contact with the supplier to find out why this is. I apologise for any inconvenience and will be in contact via email regarding updates. Many Thanks, Megan

Posted 3 months ago

“I was very surprised to receive a request to review Unique Magazines as I had already contacted them direct to express my concern with the lack of clarity on the website for magazine descriptions that led me to purchase an out of date magazine that I had not intended to buy. They refused to refund me. Update - I am very saddened by the customer service experienced, including their response to this review that they sent me an email asking me to complete. Laughing emojis, refusing to address the issue of lack of clarity around the descriptions on the website, and refusing a refund, is not a good customer experience. Update - I have now received another email seeking another review from me. The ongoing interactions are not making me change my decision to not order through this company again.”

Helpful Report

Posted 3 months ago

The christmas issue of Radio Times clearly showed as 'XMAS 23'. We thought this created more clarity on how to order the christmas issue specifically. We provided the issue you ordered online and so therefore, We were unable to provide a refund. The request to review your purchase is automatic. I am sorry for any inconvenience. Thanks, Ellie😊

Posted 3 months ago

“Feeing ripped off!!! After my 1st of 12 magazines arrived, I realised that I'd been charged more than double the cover price for a years subscription! I cancelled straight away and have now received a refund. I have now took out a subscription directly with the magazine and am now paying the cover price for the magazine with free post and packaging.”

Helpful Report

Posted 3 months ago

Unfortunately, We cannot offer magazine at cover price as we are not publishers and don't have the luxury of sending it from the printers. We must get magazines from suppliers and then cover postage and packaging in our subscriptions alongside the fact we are a small business, That must run on profit. We did refund you at your request and I hope this helped. Thanks for leaving your feedback though as this is important to us! Many Thanks, Ellie😊

Posted 3 months ago

“I have not received any magazines yet which is a concern. How can I find out what happened?”

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Posted 4 months ago

Sorry too hear this but I have gotten back to your email today to apply compensation and check through everything accordingly. Thanks so much for your patience and understanding. Thanks, Ellie😊

Posted 3 months ago

“They accepted payment for a magazine. When I queried why it had not arrived after 6 weeks they said it was no longer published by them. I'm waiting for a refund. Disgraceful!!”

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Posted 5 months ago

I am so sorry that this was missed! I understand your frustration with this one. It just seems to be an awkward crossover between when you placed the order and when the magazine ceased publication. I have been in contact with you regarding this and already refunded the amount back to your account today. To add, We are not publishers. We are stockists of the magazine and have no control over anything to do with the magazine being published. This decision is therefore publishers and they pass on the information to us regarding this, So we can ensure to compensate for our subscribers. Thanks for your understanding and I can only apologise for this. Ellie :)

Posted 5 months ago

“whats on TV mag is available on a tuesday. mine was delivered at 12.30pm on saturday, not good service.”

Helpful Report

Posted 6 months ago

Hi, I am so sorry to hear this! We send TV mags every Tuesday using 1st class postage and the latest we expect them to arrive by is the Saturday morning. Unfortunately, When it is in the postal services hands it is hard for us to determine an exact time for the delivery however, We will always compensate if the magazine does not arrive on the Sat in time for the listings to begin. I have searched our system using your name, Order number and email and cannot find anything on our system. If you wish for compensation on the order please do call us between 10am-3pm Mon- Fri. You can email me directly too if preferred: ellie.purvis@uniquemagazines.co.uk. Sorry for any inconvenience but from our end, We are doing everything necessary. Thanks, Ellie😊

Posted 6 months ago

“The magazine was not in good condition, it was ripped at the edge and scratched at the front.”

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Posted 6 months ago

I am so sorry to hear this! I have emailed you personally to ensure this is rectified as we never want our magazines to arrive in this state. Thanks for leaving your feedback. Thanks, Ellie :)

Posted 6 months ago

“Only one magazine arrived so far, 2nd month late, not a very good start”

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Posted 8 months ago

Thank you Gary for taking the time to let us know your experience with Unique Magazines. We apologise for the issues with you only receiving one magazine so far and the second issue being late. We ask customers to allow a maximum of 8 days from dispatch before we assume magazines have gone missing in the post. The next issue is due on sale on 7th September, so it should hopefully arrive a few days after. Kind Regards

Posted 8 months ago

“I can't write a review yet. However I was horrified that it arrived in a plastic bag. Use something recyclable please”

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Posted 9 months ago

Thank you for your review, your comments have been noted. We have tried to use cardboard in the past, but the amount of magazines returned to us damaged in transit did not make this option viable.

Posted 9 months ago

“Never recieved my subscription”

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Posted 10 months ago

I am sorry to hear that you have not received your magazine posted out to you on 11th May. We will post another copy out to you today. Please let us know that you receive it :)

Posted 10 months ago

“They cancelled my order with no notification. The only way I knew was that my money was refunded. Was really looking forward to getting my magazine.”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry that you were disappointed in us not being able to fulfil your order due to extremely high demand. We did send you an email to notify you, copy of which has been sent privately. We are sorry for any inconvenience caused but we did try to source extra copy's from numerous other wholesalers as we do not like to disappoint our customers. As there are only so many copies of the magazine printed and then distributed into the UK it was impossible to obtain the supply which customers demanded.

Posted 10 months ago

“I did not receive my purchase because of high demand left you short of copies which was very disappointing!!”

Helpful Report

Posted 10 months ago

Thank you for your review, I am sorry we were unable to supply your magazine. This issue of Esquire USA was in extreme demand due to Pedro pascal being on the cover. As there are only so many copies of the magazine printed and then distributed into the UK it was impossible to obtain the supply which customers demanded. We tried tirelessly to obtain more, as we did not want to disappoint any customers. Unfortunately, despite our best efforts the volume required could not be supplied. This resulted in many customers not being able to obtain this issue. We contacted all customers and issued full refunds to them. Kind Regards

Posted 10 months ago

Unique Magazines is rated 4.4 based on 7,392 reviews