“I ordered a magazine from this website and it was dispatched on July 25th. The magazines I ordered from other UK websites AFTER this magazine already arrived and this one hasn’t. And the worst part is, when I emailed costumer service , they told me I had to wait until August 29th before they even consider refunding me!! Needless to say I won’t be ordering from this website again and now I will have to wait until the end of the month to ask for a refund.”
Hi Salman, Thank you for your review and I’m really sorry to hear you’re disappointed.
As your delivery address is in Saudi Arabia, your order falls under our Rest of World delivery terms, which advise that although most parcels typically arrive within 7–10 days, international orders can take up to 30 working days due to customs and overseas transit times.
Because your magazine was dispatched on 25th July, we’re unable to class it as missing until 30 working days have passed, which is why our customer service team advised we could look into a refund or replacement from 29th August. This policy is in place to allow time for international deliveries to clear customs and reach you, and is clearly stated in our delivery information to ensure transparency for all customers ordering worldwide.
We completely understand the frustration with delays and really appreciate your patience. Hopefully your magazine will arrive very soon, but if not, please be assured that from 29th August we’ll be happy to help with either a refund in line with our delivery promise.
Regards,
Jessica
Customer Communications & Marketing Specialist
Hi Noha,
I’m sorry to hear you haven’t received any issues yet. I completely understand how frustrating that must be. I’ll look into your order right away to find out what’s happened.
I’ll follow up with you in a private email so we can look into this matter further and get it resolved for you as quickly as possible.
Kind regards,
Jessica
Customer Communications & Marketing Specialist
“I ordered TV choice to be delivered every week to my mother who is in a nursing home. This only came once on time. It was then not delivered the second or third week so I therefore cancelled the subscription.”
Hi Jean,
We’re really sorry to hear about your experience and sincerely apologise for the inconvenience caused. We understand how important it is for your mother to receive TV Choice on time, especially in a nursing home setting.
Please be assured that we dispatch TV magazines every Tuesday via Royal Mail First Class. Unfortunately, any delivery delays are beyond our control once the item leaves our warehouse, but we completely appreciate how frustrating and disappointing this must have been for you.
We’ve processed your cancellation and refund as requested. Once again, we’re very sorry for the disruption and thank you for giving us a try. If there's anything we can do to assist further, please don’t hesitate to get in touch.
Kind regards,
The Unique Magazines Team
Hi Lucy,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the content of the magazine. As a retailer, we stock a wide range of titles but are not involved in the editorial content or production of the magazines themselves.
If you’d like help finding a travel magazine that offers more in-depth advice or practical content, we’d be happy to make some recommendations based on your preferences. Feel free to reach out to us at enquiries@uniquemagazines.co.uk, and we’ll be glad to assist you with any future orders.
Kind regards, The Unique Magazines Team
“Apparently you're not proofreading your magazines because you doxed Sleep Token. That's wildly unprofessional and disrespectful to a group of musicians that have made it extremely clear they do not want to share their identity. Their fans respect that so why won't you?”
Hi,
Thank you for your review.
We’d like to clarify that we are not the publishers of this magazine. Unique Magazines is a retailer that sells and distributes magazines, but we are not involved in their editorial content or production.
We recommend reaching out directly to the magazine’s publisher with your concerns, as they will be in the best position to respond.
Kind regards, The Unique Magazines Team
Hi Andrew,
Thank you for getting in touch. I’m very sorry to hear that you haven’t received your magazine.
Please rest assured that Unique Magazines is a legitimate business, and we’ve processed your refund as requested to resolve the issue promptly.
For future reference, you’re always welcome to contact our customer service team by phone on 0191 270 2800 or by email at enquiries@uniquemagazines.co.uk. We’re happy to help by resending a missing magazine, extending your subscription, or issuing a refund where needed.
We’re here to support you and will do our best to ensure this kind of issue doesn’t happen again.
Kind regards, The Unique Magazines Team
Hi Kirsten,
I'm very sorry to hear that you haven’t received your May issue and completely understand how frustrating this must be, especially without tracking information.
I’ve raised this with our representative at the courier service to see if they can provide any further insight into the delay. In the meantime, I’ve extended your subscription by one issue to make up for the missing copy.
Thank you for your patience, and once again, I sincerely apologise for the inconvenience.
Kind regards,
Jessica
Customer Experience Specialist
Hi Wayne, Thank you for taking the time to leave a review.
We’re very sorry to hear that you didn’t receive your order. We always aim to meet our customers’ expectations, and when issues arise, such as delays or stock going missing in transit, we do our best to resolve them promptly. In your case, our team did reach out regarding your Metal Hammer magazine order, which unfortunately was lost in transit from our supplier. While this is out of our control, we understand how disappointing it must be, especially if you were hoping for a specific cover.
We have already processed a full refund for your order, and we truly regret any inconvenience caused. If you’re still interested in the 'Ghost' cover, you may have some luck via resellers, here’s a link to a few listings on eBay that may be helpful: https://www.ebay.co.uk/sch/i.html?_nkw=metal+hammer+magazine+ghost&_sacat=0&_from=R40&_trksid=p2332490.m570.l1311
We genuinely hope to assist you again in the future. It would be a shame to lose a valued customer over something we were unfortunately unable to control.
Best wishes, The Unique Magazines Team
“Received garden planting calendars magazine - but its just full of pretty pictures and recipes - only one m calendar but not very detaiked nor extensive info disappointing”
Hi Eileen,
Thank you for your feedback, and we’re sorry to hear that you were disappointed with the Garden Planting Calendars magazine. We understand how frustrating it can be when a magazine doesn’t meet your expectations. While this title includes a mix of seasonal gardening inspiration, recipes, and visual content, we appreciate that you were hoping for a more detailed and comprehensive planting calendar.
Your comments are valuable, and we’ll be sure to pass them along to the publisher for consideration. If you’re looking for a gardening magazine with more in-depth planting guides and practical advice, feel free to browse our full range of gardening titles here: https://www.uniquemagazines.co.uk/Featuring/Gardening
Hopefully, you might find one that’s a better fit for your needs.
Thank you again for taking the time to share your thoughts. We really appreciate it.
Best wishes, The Unique Magazines Team
“Purchased a subscription for Whats on TV, the first magazine did not arrive in time for the start day on the Saturday. I had to purchase from a shop.
It needs to be sent on a guaranteed delivery service rather than just put in the post.
When it still had not arrived by the Tuesday I cancelled subscription, in fact the magazine still has not arrived several weeks later.”
Hi Sheila, We’re really sorry to hear about your experience with your What’s on TV subscription and that the first issue didn’t arrive in time. We completely understand how disappointing this must have been, especially as the timing of the magazine is so important.
Unfortunately, delays with Royal Mail are outside of our control, but we truly appreciate your feedback and understand your decision to cancel. We are always striving to improve, and your comments have been passed on to our team as we continue to review our delivery processes. If there’s anything else we can do, or if you’d consider giving us another try in the future, we’d love the opportunity to offer a better experience. Kind regards, The Unique Magazines Team
Hello, thank you for leaving us a review. I am sorry to hear that you were disappointed with your order. I can see you ordered a special issue magazine and not a subscription. Please do let us know if it was the service you were disappointed in or the content of the magazine it self. I will send you a private email also to see if there is anything we can do to improve your experience. Kind Regards Sarah
“Check your subscription rates. Buy one month at a time for the least expensive way per copy. Renewal is even higher. The delivery is reliable and without any issues. My Grandson loves this but seems the distributor may be fleecing our loyalty.”
Hi, I got back to your email today regarding this. Our renewal cost is the same cost as placing a new order. You were actually looking at the UK price whereas with you being in the states, this is higher. This means the renewal cost of £79.17 is the same price as that on the website when you change the delivery country appropriately. We cannot offer this at a cost of just the cover price as then we would not be a running business. We do not publish magazines so we get these from a supplier, and must take this cost into account as well as the postage and packaging.
I am glad the delivery is reliable and your grandson loves the magazine, this is so nice to hear.
I will await your response from my email and if at any point you wish to cancel the sub, I can have this arranged and process a refund!
Thanks a lot for your feedback, Ellie :)
We are very sorry to hear that your magazine has not yet arrived. We can see that you have also emailed us and we have responded regarding the delivery and delivery timeframe. Sam😊
We are sorry that your experience has not been great so far, this is not what we strive for at all. I can see that you have been speaking with my colleague Ellie who has explained the first issue of the subscription went on sale on the 2nd Of January but was late coming into us. The issue has arrived with us today and will be on it's way to the recipient today. We do hope that the issue is enjoyed once received. Sam 😊
We are sorry to hear that your experience so far hasn't been good. The issue you purchased has not yet gone on sale so we cannot ship it yet, as soon as the issue has gone on sale and we have our stock the issue would be shipped to you. We have sent you an email explaining the situation. Hope this helps! Sam😊
We are sorry to hear this. We have searched our emails and cannot see that we have received any contact from you at this point. The issue of this magazine you have purchased has not actually gone on sale yet, as soon as the issue goes on sale we will dispatch it to you and you will be notified. I have sent you a separate email confirming this too. Hope this helps! Sam😊
We are sorry that you have not yet received your magazine. I can see that you have gotten in touch with us twice and we have responded to advise that the issue you have purchased of the magazine has not yet been released from the publishers/gone on sale so we cannot dispatch the issue to you yet. We will reach out again via email and hope to hear back from you. Sam
We are very sorry that your magazines have not yet arrived. As I cannot see that we have heard from you I have sent you a separate email with information regarding your deliveries and port strikes which have caused a delay unfortunately which is outside of our control. Sam😊
We are so sorry to hear that you experienced an issue receiving your magazine. I can see that you spoke to my colleague Ellie recently and she dealt with your issue however I have sent you an email to check in to find out if you are still experiencing issues. Sam 😊
Thank you for your review. We are sorry that the original issue did not arrive with you, we are investigating what happened. I can confirm that a replacement was sent as promised on the 24th Of September so this should arrive with you shortly if it has not already. Sam😊
