Hi, We have not been able to provide the product yet as there were problems getting it from suppliers. We have been chasing this continuously but if we do not get the stock of an issue, We cannot provide it. I have sent an email directly to you but please be assured we are getting the magazine from another supplier now. This will come in with the next SPRING issue.
It seems the original supplier just did not mention that they no longer stocked it or provided it meaning we were unaware until we chased it.
I am glad our contact has been good but can only apologise for the service. The problem with this was getting stock from suppliers which is now sorted going forward. We have worked really hard to resolve this for you.
Thanks, Ellie :)
Hi, Sorry to hear this. The first issue of this was dispatched on the 14th of December 2022. We dispatched it from our end via priority air mail and clearly state on the email of dispatch that we only ask customers in Europe to allow 15 days for delivery before getting in touch for a replacement/extension. During the time period your magazine was sent, there were postal strikes in the UK causing delays which is not ideal.
I have emailed you to sort a resolution and confirm the delivery address so we can ensure the sub runs as it should.
Please do be assured we pride ourselves in providing customers with the service they pay for. When things like this happen, It upsets us too as all we want us for our customers to be happy! I hope the email I have sent can help resolve things. Many Thanks, Ellie :)
Thanks for this lovely review. I can see you may have accidently but 1 star out of 5 but the comment you have made is enough to know your satisfied with the service we provide. Thanks for your kindness. Thanks, Ellie😊
“Will soon be contacting police to stop this scam. Unique have taken my payment, announced that they do not have the ordered magazines after all, but have not returned my money - even after I “applied” for a refund.”
I would like to assure you we are not at all a scam. Since we get magazines from supplier and don't work with publishers, it is difficult to know exactly when magazines will not be published and therefore available to provide to our loyal customers. Despite this after looking into it and realising that we cannot offer this particular one, we applied a credit to your account. I can only apologise that we weren't informed you wished for a refund, as this may be a system error which I have passed onto my manager, if you followed the steps to do this correctly. I have returned the full amount to your account today and please allow 3-5 working days for it to show up in your account.
If you had of contacted us to let us know no refund was applied yet, I would of ensured to action this almost instantly, Like I have now. Thanks for your understanding and if you need anything else feel free to give us a call where we would love to help on 0191 270 2800. Thanks a lot, Ellie :)
Thanks for letting us know. You selected this sub to begin after christmas therefore, the first issue was sent today for him 2nd class. In most case we can begin subs the same day, stock dependant, but since you selected after christmas the system naturally will send the first issue published and released after the 25th of Dec 22. Hope this clears things up for you. Thanks for your review. Ellie :)
“All they bloody do is spam me with marketing emails EVERY SINGLE DAY! Magazine arrived but why spam me, I even asked them to stop and they didn't. Utter jokers.”
Hello, Thank you for your review. I have checked our system and I can see that we have sent you an order confirmation email, and two dispatch notifications - these dispatch emails will be sent every time an issue is posted. I have checked our marketing emails and we have sent 3 marketing emails in December. I have unsubscribed you from our list. This means you will not get any more of these emails. I am sorry I have checked our email contacts and I cannot see any requests for you to be removed from the marketing list. I am sorry that you feel that we have spammed you. You should now only receive emails in regards to your orders being posted. Kind Regards Sarah
Hi, I am aware you have emailed me directly to arrange compensation for the missing issue we sent to you in Portugal. Thanks for your understanding! Kind Regards, Ellie 😊
“I ordered 2 puzzlepads from you on Nov 27, which I paid 14.24 pounds. I still have not received them, and am really disappointed. Can you explain ????”
Hi, Issue 78 went on the 28th of November and 79 on the 30th of November, both via priority air mail. We sent them to the address you entered when placing the order online and I have sent a email to you to have this confirmed. For deliveries to Europe we ask a maximum of 15 working days although it is likely for magazines to arrive much sooner. There has been postal strikes from our end but this should not cause as large delays as it has with your magazines. Look forward to hearing from you via email so we can arrange a resend of the next issues or a refund. Thanks , Ellie :)
“Renewed our subscription to the TAB magazine in November but have yet to receive the first delivery - 4 weeks now and the competition deadlines have passed 😵💫😵💫😵💫😵💫😵💫”
Hi, Sorry about this. Although this magazine is weekly and we send them as soon as they come in, via priority air mail to China for you, we cannot guarantee delivery within 7 working days unfortunately. The maximum these issues can take to arrive is always 30 days and I am sorry about this. We work hard to get magazines out and send them the quickest possible service, but it is hard for us to monitor and ensure this gets to you in time for the competition entries. I am sorry but we have sent 7 issues from our end so far. There are postal strikes from our end causing delays in some case but I believe the delays are solely down to the delivery address distance. Usually, issues to arrive in less than 30 days but we must ask this maximum to be allowed and thanks for your patience. Kind Regards, Ellie :)
“Renewed our subscription to the TAB magazine in November but have yet to receive the first delivery - 4 weeks now and the competition deadlines have passed 😵💫😵💫😵💫😵💫😵💫”
Hi, Sorry about this. Although this magazine is weekly and we send them as soon as they come in, via priority air mail to China for you, we cannot guarantee delivery within 7 working days unfortunately. The maximum these issues can take to arrive is always 30 days and I am sorry about this. We work hard to get magazines out and send them the quickest possible service, but it is hard for us to monitor and ensure this gets to you in time for the competition entries. I am sorry but we have sent 7 issues from our end so far. There are postal strikes from our end causing delays in some case but I believe the delays are solely down to the delivery address distance. Usually, issues to arrive in less than 30 days but we must ask this maximum to be allowed and thanks for your patience. Kind Regards, Ellie :)
Hi, Sorry to hear this. We sent your single issue of The Week magazine on the 18th of November 2022 with 1st class postage. We have sent it from our warehouse so it seems the none delivery is down to the postal services, as we have had nothing returned to us here. Since this weekly issue you ordered is backdated, We do not have stock to resend it. I have therefore cancelled your order and refunded the amount back into your account. Please allow 3-5 working days for this to show.
Hope this help and apologies for any inconvenience.
Thanks, Ellie :)
Hi, Hope you are ok and sorry to hear this. We have had no contact from you to inform us that you received the wrong magazine and therefore were unaware and unable to compensate. Please feel free to email me personally with what you received instead and we can then look at resending/extending or refunding for your subscription. Hope that makes sense and apologies for any inconvenience. My email: ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)
“So far I have received zero magazines despite paying in advance. Also I have emailed you to highlight this and ask a question. You have not replied. Not happy!”
Hi, I am sorry to hear this! Upon checking our tracker email system we have gotten no previous contact regarding your subscription. I have checked on the order with my manager, as I could see it was all set up correctly and selected for the current issue which we had and have in stock. I can see it was not active which we have changed yet the order would still not drop in naturally. We have been able to manually create a label and get the first issue of your sub sent this afternoon for you. The next issue of your sub is due the 8th of December and I have made a note to ensure it goes on this date.
My apologies massively for any inconvenience caused! Thanks for letting us know and I can only apologise for the system error that seems to have occurred in this case.
Thanks for your understanding and let me know if you need anything else.
Many Thanks, Ellie :)
“I'm sorry to have to write this but on yr website u say if u make a purchase before a certain time. U will send the magazine out the same day for next day delivery but I never receive anything until three days later. Even though I receive a email on the same day I bought the magazine to say yr magazine has been dispatched. Only to ring u up the next day for you to tell me it hasn't been dispatched. Which isn't good at all. I know royal mail has been on strike and there will be delays. But I ordered when royal mail wasn't on strike and still I recieved it three days later. I would be willing to give u a extra pound for extra postage. If u could garantee that I would recieved my magazine or magazines the next day. Im sorry it's a negative review.
And it's such a shame that u delay sending things out”
Hi, I am so sorry to hear this! I have checked your account and you placed the order for your single issues on the 14th and my dispatch history shows we sent them all out the same day! We sent them all 1st class and it would have been a tracked parcel.
Thankyou for calling today so we could discuss this in further detail, hopefully this brought some clarity to the situation. I hope this service delivery wise within the mail improves and we look forward to you calling tomorrow😊
Thanks, Ellie
Hi, So sorry to hear this! I can see we sent this magazine the same day you ordered, with 1st class service through the royal mail. These should always arrive the next day and if not, within a maximum of 3-5 working days. Unfortunately, we did everything we could from our end by sending the magazine 1st class. As soon as this is in the hands of the royal mail, it's hard for us to be in control of it and of course as your probably aware, strikes have resulted in delayed post and things being pushed back.
I can see my colleague refunded you for this when you contacted us on the 10th of November. I hope this was efficient service from us, getting the issue resolved as soon as you had let us know.
Thanks for your understanding and have a lovely week :)
Thanks, Ellie!
Hi Deborrah, I hope you're well. I can confirm that this magazine is in French only. That is why it is in the French language and and in our French category. I hope this helps - Jessica
Hi Jamie, I hope you're well. Unfortunately the Royal Mail was on strike on the day we were meant to post this to you (the on sale date). This unfortunately also means that there are some delays. This should be with you this week. - Kind regards, Jessica
Hi Eliza, I'm super sorry to hear that this was not received. We will refund you for this. You can expect this in your account within 3-5 working days. Kind regards, Jessica
Hi, thanks for your review. Unfortunately I am unable to locate an order under your email address. And this review has not been linked to an order. Please email me - jessica.austin@uniquemagazines.co.uk and I can help you. - Jessica
