“I'm sorry to have to write this but on yr website u say if u make a purchase before a certain time. U will send the magazine out the same day for next day delivery but I never receive anything until three days later. Even though I receive a email on the same day I bought the magazine to say yr magazine has been dispatched. Only to ring u up the next day for you to tell me it hasn't been dispatched. Which isn't good at all. I know royal mail has been on strike and there will be delays. But I ordered when royal mail wasn't on strike and still I recieved it three days later. I would be willing to give u a extra pound for extra postage. If u could garantee that I would recieved my magazine or magazines the next day. Im sorry it's a negative review.
And it's such a shame that u delay sending things out”
Hi, I am so sorry to hear this! I have checked your account and you placed the order for your single issues on the 14th and my dispatch history shows we sent them all out the same day! We sent them all 1st class and it would have been a tracked parcel.
Thankyou for calling today so we could discuss this in further detail, hopefully this brought some clarity to the situation. I hope this service delivery wise within the mail improves and we look forward to you calling tomorrow😊
Thanks, Ellie
Hi, So sorry to hear this! I can see we sent this magazine the same day you ordered, with 1st class service through the royal mail. These should always arrive the next day and if not, within a maximum of 3-5 working days. Unfortunately, we did everything we could from our end by sending the magazine 1st class. As soon as this is in the hands of the royal mail, it's hard for us to be in control of it and of course as your probably aware, strikes have resulted in delayed post and things being pushed back.
I can see my colleague refunded you for this when you contacted us on the 10th of November. I hope this was efficient service from us, getting the issue resolved as soon as you had let us know.
Thanks for your understanding and have a lovely week :)
Thanks, Ellie!
Hi Deborrah, I hope you're well. I can confirm that this magazine is in French only. That is why it is in the French language and and in our French category. I hope this helps - Jessica
Hi Jamie, I hope you're well. Unfortunately the Royal Mail was on strike on the day we were meant to post this to you (the on sale date). This unfortunately also means that there are some delays. This should be with you this week. - Kind regards, Jessica
Hi Eliza, I'm super sorry to hear that this was not received. We will refund you for this. You can expect this in your account within 3-5 working days. Kind regards, Jessica
Hi, thanks for your review. Unfortunately I am unable to locate an order under your email address. And this review has not been linked to an order. Please email me - jessica.austin@uniquemagazines.co.uk and I can help you. - Jessica
“sent the wrong cover, was in poor condition, and shipping was overpriced. when requesting a copy with the cover i ordered i was told it was unavailable and that you wouldn't pay for shipping for a return.”
Hi Benjamin, thank you for your review. We had multiple covers for this title. Because you live out the UK there was no expectancy for you to send this back to us. But unfortunately we cannot refund for a different cover as there was no request for this to be a specific cover. Kind regards, Jessica.
“Ordered two tattoo magazines June 25, They were never delivered to the facility. I called, the proof is on my phone bill, twice to ask(sent an email ) if the shipment could be returned and they said once it was returned I would get my money back! That never happened! I called again the facility where it was supposed to go and they said it had been returned to the sender. Again I called, by now costing me more than I paid for the magazines, and was told by Unique that it hadn't been returned. This was the end of July, again I was told I would be refunded the charge. A few days ago I sent an email (tired of not getting through) to see about getting my money back;, Thinking they should have credited me when the books were back on their facility, but got an email this morning, saying it was too late to refund. This is so messed up! You would think that these ppl would track all conversations and emails, would automatically refund a customer when the item is returned, especially if the order came from another country! Allow more time for returns. It's just common sense to do a refund, if the items are returned to the sender! They have the cc number and the date it was ordered and returned. Poor customer service and I would never order out of country again! Not worth the trouble, which they are causing!”
Hi Debra, thank you for your review. The magazines were posted out on the 27th of June. We received your voicemail and sent an email on the 28th of June to let you know they'd been dispatched and to confirm the address it was sent to but had no response. I also checked our whole inbox and no previous emails were ever received by us beforehand. The magazines were not returned to us and therefore we could not offer any refund for the returns. Our usual delivery time to the US is 2 weeks but request longer due to any delivery delays that could happen. We apologise that we could not help further. - Jessica
Hi Simao, thanks for your review. My apologies that we could not fulfill your order. We did refund your order for this immediately. Apologies for the inconvenience caused - Jessica
Hi, we contacted you on the 26th of July as we could not supply you with this magazine. We then refunded your account immediately and apologised. I'm sorry you think our website was 'dodgy', but we have been completely honest and acted quickly regarding your order. Many thanks, Jessica.
Hi Anne,
I hope you're well.
Our company is yet to receive no.18 as well as our suppliers in the UK.
It looks as though the frequency is quarterly and in the past, the issue comes into the UK suppliers around late August/ September time.
I hope this clarifies the situation.
If you no longer wish to wait, please contact me and I can arrange a refund. Kind regards, Jessica
“Ordered a magazine in May and still not received it it's for the nfl preview if it's not with me by mid August I will cancel and never use the company again,shame really the young lady on the phone is really helpful but still no mag”
Hi Gerald, thank you for your review. We can only apologise for the delays regarding this title! We are in contact with our suppliers and awaiting an update from them. As soon as we have any information we will contact you. Kind regards, Jessica.
Hi Randy, I will email you regarding this separately as we've posted out all 3 issues on this subscription, beginning in May. I'll send over the address we have and our dispatch history. Kind regards, Jess
Hi John, I can confirm that this is not a con. Our review emails go out automatically after so long. I've emailed you regarding your order this morning, Kind regards - Jess
“Hi I haven’t received my magazine yet, neither a tracking number whatsoever. I’d like to know what happened with my purchase, I hope this number helps 0345 303 6750 HUNTER MAGAZINE
Thank you, Gabriel Costantini”
Hi Jhermie, thank you for your review. I'm terribly sorry to hear that your order was not received! I'll send you a direct email regarding this so we can confirm your address and so on. Kind regards, Jessica
Hi, I'm sorry to hear you had trouble ordering from us! You can call us on 0345 303 6750 and we can manually enter the address in and help set the rest of the order up :) - Jess
Hi, I hope you are well. I am sorry to see that you have poorly rated us. I can confirm that issue 02 has come into us today and will be dispatched this week for you. You will receive a dispatch notification via email as soon as it is on the way. Thanks - Jessica.
Hi Ann, thank you for your review. I can confirm that your subscription is due, to begin with, issue 210, which is due for dispatch this week. - I hope this helps! - Jessica
