Hi Cathy,
The on sale date for Milieu was the 05/01/24, we have not yet received the magazine into stock unfortunately. We are in contact with the supplier to find out why this is. I apologise for any inconvenience and will be in contact via email regarding updates.
Many Thanks, Megan
“I was very surprised to receive a request to review Unique Magazines as I had already contacted them direct to express my concern with the lack of clarity on the website for magazine descriptions that led me to purchase an out of date magazine that I had not intended to buy. They refused to refund me.
Update - I am very saddened by the customer service experienced, including their response to this review that they sent me an email asking me to complete. Laughing emojis, refusing to address the issue of lack of clarity around the descriptions on the website, and refusing a refund, is not a good customer experience.
Update - I have now received another email seeking another review from me. The ongoing interactions are not making me change my decision to not order through this company again.”
The christmas issue of Radio Times clearly showed as 'XMAS 23'. We thought this created more clarity on how to order the christmas issue specifically. We provided the issue you ordered online and so therefore, We were unable to provide a refund. The request to review your purchase is automatic. I am sorry for any inconvenience. Thanks, Ellie😊
“Feeing ripped off!!! After my 1st of 12 magazines arrived, I realised that I'd been charged more than double the cover price for a years subscription! I cancelled straight away and have now received a refund. I have now took out a subscription directly with the magazine and am now paying the cover price for the magazine with free post and packaging.”
Unfortunately, We cannot offer magazine at cover price as we are not publishers and don't have the luxury of sending it from the printers. We must get magazines from suppliers and then cover postage and packaging in our subscriptions alongside the fact we are a small business, That must run on profit. We did refund you at your request and I hope this helped.
Thanks for leaving your feedback though as this is important to us!
Many Thanks, Ellie😊
Sorry too hear this but I have gotten back to your email today to apply compensation and check through everything accordingly. Thanks so much for your patience and understanding. Thanks, Ellie😊
“They accepted payment for a magazine. When I queried why it had not arrived after 6 weeks they said it was no longer published by them. I'm waiting for a refund. Disgraceful!!”
I am so sorry that this was missed! I understand your frustration with this one. It just seems to be an awkward crossover between when you placed the order and when the magazine ceased publication. I have been in contact with you regarding this and already refunded the amount back to your account today.
To add, We are not publishers. We are stockists of the magazine and have no control over anything to do with the magazine being published. This decision is therefore publishers and they pass on the information to us regarding this, So we can ensure to compensate for our subscribers.
Thanks for your understanding and I can only apologise for this. Ellie :)
Hi, I am so sorry to hear this! We send TV mags every Tuesday using 1st class postage and the latest we expect them to arrive by is the Saturday morning. Unfortunately, When it is in the postal services hands it is hard for us to determine an exact time for the delivery however, We will always compensate if the magazine does not arrive on the Sat in time for the listings to begin. I have searched our system using your name, Order number and email and cannot find anything on our system. If you wish for compensation on the order please do call us between 10am-3pm Mon- Fri. You can email me directly too if preferred: ellie.purvis@uniquemagazines.co.uk. Sorry for any inconvenience but from our end, We are doing everything necessary. Thanks, Ellie😊
I am so sorry to hear this! I have emailed you personally to ensure this is rectified as we never want our magazines to arrive in this state. Thanks for leaving your feedback. Thanks, Ellie :)
Thank you Gary for taking the time to let us know your experience with Unique Magazines. We apologise for the issues with you only receiving one magazine so far and the second issue being late. We ask customers to allow a maximum of 8 days from dispatch before we assume magazines have gone missing in the post. The next issue is due on sale on 7th September, so it should hopefully arrive a few days after. Kind Regards
Thank you for your review, your comments have been noted. We have tried to use cardboard in the past, but the amount of magazines returned to us damaged in transit did not make this option viable.
I am sorry to hear that you have not received your magazine posted out to you on 11th May. We will post another copy out to you today. Please let us know that you receive it :)
Thank you for your review. We are sorry that you were disappointed in us not being able to fulfil your order due to extremely high demand. We did send you an email to notify you, copy of which has been sent privately.
We are sorry for any inconvenience caused but we did try to source extra copy's from numerous other wholesalers as we do not like to disappoint our customers. As there are only so many copies of the magazine printed and then distributed into the UK it was impossible to obtain the supply which customers demanded.
Thank you for your review, I am sorry we were unable to supply your magazine. This issue of Esquire USA was in extreme demand due to Pedro pascal being on the cover. As there are only so many copies of the magazine printed and then distributed into the UK it was impossible to obtain the supply which customers demanded. We tried tirelessly to obtain more, as we did not want to disappoint any customers. Unfortunately, despite our best efforts the volume required could not be supplied. This resulted in many customers not being able to obtain this issue. We contacted all customers and issued full refunds to them. Kind Regards
“I haven’t received my books, and wondered why. I haven’t received an email to tell me that the books are coming two monthly not monthly.
On a good note, when I rang up to enquire, I was offered a couple of books to see me through the gap. Thank you to the call person.
I am very disappointed in the service over all, as I have looked forward to the grand master books monthly.”
I am sorry to hear that you did not receive the email sent to all our customers who have a subscription to Sudoku Grand Masters, to make them aware that the frequency of the magazines has changed. This was totally beyond our control as this decision was made by the publishers. I am glad that you were happy to receive the complimentary books while you await your next issue which is the beginning of June.
Good afternoon, the current edition of Zero Tolerance magazine, issue 108, went on sale on the 10th January so when you placed your order on the 13th April this magazine was out of stock. You have also selected for your order to commence starting with issue 110 which is not due until the 15th June, is this correct? We have been told that the next issue 109, is due the 19th May. Please let us know if you wish to purchase this edition or whether you wish to wait for your original choice on the 15th June?
“Within 30 days after your website announced the delivery, I haven't heard any information about express delivery, not at all.my e-mail 3102517465@qq.com
I sent an email a long time ago, but you didn't reply. Maybe you didn't notice it. But through the communication with you on Instagram, the reply is quite timely, but it is also delayed to tell me the situation.”
thank you for your review. I am sorry that your magazine did not arrive and communication was not as efficient as usual. We have issued a full refund today. Again sorry for any inconvenience this may have caused. Thanks Tracy
Thank you for your review, can you please send me an email gemma.smith@uniquemagazines.co.uk or give us a call on 0191 270 2800 so can check your order please. Thanks Gemma
Thank you for your review. I am sorry I can not check your order as you have not supplied any information. Please call 01912702800 or send us an email and I will be happy to check your order. Thanks Gemma
