Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

“All they bloody do is spam me with marketing emails EVERY SINGLE DAY! Magazine arrived but why spam me, I even asked them to stop and they didn't. Utter jokers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I have checked our system and I can see that we have sent you an order confirmation email, and two dispatch notifications - these dispatch emails will be sent every time an issue is posted. I have checked our marketing emails and we have sent 3 marketing emails in December. I have unsubscribed you from our list. This means you will not get any more of these emails. I am sorry I have checked our email contacts and I cannot see any requests for you to be removed from the marketing list. I am sorry that you feel that we have spammed you. You should now only receive emails in regards to your orders being posted. Kind Regards Sarah

Posted 1 year ago

“My magazine was dispatched on the 2nd of december and hasn't arrived yet despite saying it would take a maximum 15 working days.”

Helpful Report

Posted 1 year ago

Hi, I am aware you have emailed me directly to arrange compensation for the missing issue we sent to you in Portugal. Thanks for your understanding! Kind Regards, Ellie 😊

Posted 1 year ago

“I ordered 2 puzzlepads from you on Nov 27, which I paid 14.24 pounds. I still have not received them, and am really disappointed. Can you explain ????”

Helpful Report

Posted 1 year ago

Hi, Issue 78 went on the 28th of November and 79 on the 30th of November, both via priority air mail. We sent them to the address you entered when placing the order online and I have sent a email to you to have this confirmed. For deliveries to Europe we ask a maximum of 15 working days although it is likely for magazines to arrive much sooner. There has been postal strikes from our end but this should not cause as large delays as it has with your magazines. Look forward to hearing from you via email so we can arrange a resend of the next issues or a refund. Thanks , Ellie :)

Posted 1 year ago

“Renewed our subscription to the TAB magazine in November but have yet to receive the first delivery - 4 weeks now and the competition deadlines have passed 😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫”

Helpful Report

Posted 1 year ago

Hi, Sorry about this. Although this magazine is weekly and we send them as soon as they come in, via priority air mail to China for you, we cannot guarantee delivery within 7 working days unfortunately. The maximum these issues can take to arrive is always 30 days and I am sorry about this. We work hard to get magazines out and send them the quickest possible service, but it is hard for us to monitor and ensure this gets to you in time for the competition entries. I am sorry but we have sent 7 issues from our end so far. There are postal strikes from our end causing delays in some case but I believe the delays are solely down to the delivery address distance. Usually, issues to arrive in less than 30 days but we must ask this maximum to be allowed and thanks for your patience. Kind Regards, Ellie :)

Posted 1 year ago

“Renewed our subscription to the TAB magazine in November but have yet to receive the first delivery - 4 weeks now and the competition deadlines have passed 😵‍💫😵‍💫😵‍💫😵‍💫😵‍💫”

Helpful Report

Posted 1 year ago

Hi, Sorry about this. Although this magazine is weekly and we send them as soon as they come in, via priority air mail to China for you, we cannot guarantee delivery within 7 working days unfortunately. The maximum these issues can take to arrive is always 30 days and I am sorry about this. We work hard to get magazines out and send them the quickest possible service, but it is hard for us to monitor and ensure this gets to you in time for the competition entries. I am sorry but we have sent 7 issues from our end so far. There are postal strikes from our end causing delays in some case but I believe the delays are solely down to the delivery address distance. Usually, issues to arrive in less than 30 days but we must ask this maximum to be allowed and thanks for your patience. Kind Regards, Ellie :)

Posted 1 year ago

“Still waiting for my first magazine to arrive Very slow service”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear this. We sent your single issue of The Week magazine on the 18th of November 2022 with 1st class postage. We have sent it from our warehouse so it seems the none delivery is down to the postal services, as we have had nothing returned to us here. Since this weekly issue you ordered is backdated, We do not have stock to resend it. I have therefore cancelled your order and refunded the amount back into your account. Please allow 3-5 working days for this to show. Hope this help and apologies for any inconvenience. Thanks, Ellie :)

Posted 1 year ago

“Didn't send me the magazine I requested, waste of money.”

Helpful Report

Posted 1 year ago

Hi, Hope you are ok and sorry to hear this. We have had no contact from you to inform us that you received the wrong magazine and therefore were unaware and unable to compensate. Please feel free to email me personally with what you received instead and we can then look at resending/extending or refunding for your subscription. Hope that makes sense and apologies for any inconvenience. My email: ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)

Posted 1 year ago

“So far I have received zero magazines despite paying in advance. Also I have emailed you to highlight this and ask a question. You have not replied. Not happy!”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear this! Upon checking our tracker email system we have gotten no previous contact regarding your subscription. I have checked on the order with my manager, as I could see it was all set up correctly and selected for the current issue which we had and have in stock. I can see it was not active which we have changed yet the order would still not drop in naturally. We have been able to manually create a label and get the first issue of your sub sent this afternoon for you. The next issue of your sub is due the 8th of December and I have made a note to ensure it goes on this date. My apologies massively for any inconvenience caused! Thanks for letting us know and I can only apologise for the system error that seems to have occurred in this case. Thanks for your understanding and let me know if you need anything else. Many Thanks, Ellie :)

Posted 1 year ago

“I'm sorry to have to write this but on yr website u say if u make a purchase before a certain time. U will send the magazine out the same day for next day delivery but I never receive anything until three days later. Even though I receive a email on the same day I bought the magazine to say yr magazine has been dispatched. Only to ring u up the next day for you to tell me it hasn't been dispatched. Which isn't good at all. I know royal mail has been on strike and there will be delays. But I ordered when royal mail wasn't on strike and still I recieved it three days later. I would be willing to give u a extra pound for extra postage. If u could garantee that I would recieved my magazine or magazines the next day. Im sorry it's a negative review. And it's such a shame that u delay sending things out”

Helpful Report

Posted 1 year ago

Hi, I am so sorry to hear this! I have checked your account and you placed the order for your single issues on the 14th and my dispatch history shows we sent them all out the same day! We sent them all 1st class and it would have been a tracked parcel. Thankyou for calling today so we could discuss this in further detail, hopefully this brought some clarity to the situation. I hope this service delivery wise within the mail improves and we look forward to you calling tomorrow😊 Thanks, Ellie

Posted 1 year ago

“0 out of 5 paid for magazine but didn’t turn up poor service”

Helpful Report

Posted 1 year ago

Hi, So sorry to hear this! I can see we sent this magazine the same day you ordered, with 1st class service through the royal mail. These should always arrive the next day and if not, within a maximum of 3-5 working days. Unfortunately, we did everything we could from our end by sending the magazine 1st class. As soon as this is in the hands of the royal mail, it's hard for us to be in control of it and of course as your probably aware, strikes have resulted in delayed post and things being pushed back. I can see my colleague refunded you for this when you contacted us on the 10th of November. I hope this was efficient service from us, getting the issue resolved as soon as you had let us know. Thanks for your understanding and have a lovely week :) Thanks, Ellie!

Posted 1 year ago

“I ordered and paid through the nose to get this magazine in English as I do not know French and it arrived in French!”

Helpful Report

Posted 1 year ago

Hi Deborrah, I hope you're well. I can confirm that this magazine is in French only. That is why it is in the French language and and in our French category. I hope this helps - Jessica

Posted 1 year ago

“Magazine is out in shops and i am still yet to recieve my copy from subscription”

Helpful Report

Posted 1 year ago

Hi Jamie, I hope you're well. Unfortunately the Royal Mail was on strike on the day we were meant to post this to you (the on sale date). This unfortunately also means that there are some delays. This should be with you this week. - Kind regards, Jessica

Posted 1 year ago

“I have not received my purchase yet ?”

Helpful Report

Posted 1 year ago

Hi Joanne, thank you for your review. I am sorry this has not yet been received. I will email you regarding this separately. - Kind regards, Jessica

Posted 1 year ago

“haven’t gotten it”

Helpful Report

Posted 1 year ago

Hi Eliza, I'm super sorry to hear that this was not received. We will refund you for this. You can expect this in your account within 3-5 working days. Kind regards, Jessica

Posted 1 year ago

“Paid and never turned up ! Don’t buy online .”

Helpful Report

Posted 1 year ago

Hi, thanks for your review. Unfortunately I am unable to locate an order under your email address. And this review has not been linked to an order. Please email me - jessica.austin@uniquemagazines.co.uk and I can help you. - Jessica

Posted 1 year ago

“sent the wrong cover, was in poor condition, and shipping was overpriced. when requesting a copy with the cover i ordered i was told it was unavailable and that you wouldn't pay for shipping for a return.”

Helpful Report

Posted 1 year ago

Hi Benjamin, thank you for your review. We had multiple covers for this title. Because you live out the UK there was no expectancy for you to send this back to us. But unfortunately we cannot refund for a different cover as there was no request for this to be a specific cover. Kind regards, Jessica.

Posted 1 year ago

“Ordered two tattoo magazines June 25, They were never delivered to the facility. I called, the proof is on my phone bill, twice to ask(sent an email ) if the shipment could be returned and they said once it was returned I would get my money back! That never happened! I called again the facility where it was supposed to go and they said it had been returned to the sender. Again I called, by now costing me more than I paid for the magazines, and was told by Unique that it hadn't been returned. This was the end of July, again I was told I would be refunded the charge. A few days ago I sent an email (tired of not getting through) to see about getting my money back;, Thinking they should have credited me when the books were back on their facility, but got an email this morning, saying it was too late to refund. This is so messed up! You would think that these ppl would track all conversations and emails, would automatically refund a customer when the item is returned, especially if the order came from another country! Allow more time for returns. It's just common sense to do a refund, if the items are returned to the sender! They have the cc number and the date it was ordered and returned. Poor customer service and I would never order out of country again! Not worth the trouble, which they are causing!”

Helpful Report

Posted 1 year ago

Hi Debra, thank you for your review. The magazines were posted out on the 27th of June. We received your voicemail and sent an email on the 28th of June to let you know they'd been dispatched and to confirm the address it was sent to but had no response. I also checked our whole inbox and no previous emails were ever received by us beforehand. The magazines were not returned to us and therefore we could not offer any refund for the returns. Our usual delivery time to the US is 2 weeks but request longer due to any delivery delays that could happen. We apologise that we could not help further. - Jessica

Posted 1 year ago

“Failed to deliver the purchase. No efforts were made to comply with service demands. Not trustworthy.”

Helpful Report

Posted 1 year ago

Hi Simao, thanks for your review. My apologies that we could not fulfill your order. We did refund your order for this immediately. Apologies for the inconvenience caused - Jessica

Posted 1 year ago

“The Order has not arrived. Very disappointed and cheated although I did not expect much from a dodgy website like this.”

Helpful Report

Posted 1 year ago

Hi, we contacted you on the 26th of July as we could not supply you with this magazine. We then refunded your account immediately and apologised. I'm sorry you think our website was 'dodgy', but we have been completely honest and acted quickly regarding your order. Many thanks, Jessica.

Posted 1 year ago

“I never received the ordered magazine. very poor service”

Helpful Report

Posted 1 year ago

Hi Anne, I hope you're well. Our company is yet to receive no.18 as well as our suppliers in the UK. It looks as though the frequency is quarterly and in the past, the issue comes into the UK suppliers around late August/ September time. I hope this clarifies the situation. If you no longer wish to wait, please contact me and I can arrange a refund. Kind regards, Jessica

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Unique Magazines Reviews