“They accepted payment for a magazine. When I queried why it had not arrived after 6 weeks they said it was no longer published by them. I'm waiting for a refund. Disgraceful!!”
I am so sorry that this was missed! I understand your frustration with this one. It just seems to be an awkward crossover between when you placed the order and when the magazine ceased publication. I have been in contact with you regarding this and already refunded the amount back to your account today.
To add, We are not publishers. We are stockists of the magazine and have no control over anything to do with the magazine being published. This decision is therefore publishers and they pass on the information to us regarding this, So we can ensure to compensate for our subscribers.
Thanks for your understanding and I can only apologise for this. Ellie :)
Hi, I am so sorry to hear this! We send TV mags every Tuesday using 1st class postage and the latest we expect them to arrive by is the Saturday morning. Unfortunately, When it is in the postal services hands it is hard for us to determine an exact time for the delivery however, We will always compensate if the magazine does not arrive on the Sat in time for the listings to begin. I have searched our system using your name, Order number and email and cannot find anything on our system. If you wish for compensation on the order please do call us between 10am-3pm Mon- Fri. You can email me directly too if preferred: ellie.purvis@uniquemagazines.co.uk. Sorry for any inconvenience but from our end, We are doing everything necessary. Thanks, Ellie😊
I am so sorry to hear this! I have emailed you personally to ensure this is rectified as we never want our magazines to arrive in this state. Thanks for leaving your feedback. Thanks, Ellie :)
Thank you Gary for taking the time to let us know your experience with Unique Magazines. We apologise for the issues with you only receiving one magazine so far and the second issue being late. We ask customers to allow a maximum of 8 days from dispatch before we assume magazines have gone missing in the post. The next issue is due on sale on 7th September, so it should hopefully arrive a few days after. Kind Regards
Thank you for your review, your comments have been noted. We have tried to use cardboard in the past, but the amount of magazines returned to us damaged in transit did not make this option viable.
I am sorry to hear that you have not received your magazine posted out to you on 11th May. We will post another copy out to you today. Please let us know that you receive it :)
Thank you for your review. We are sorry that you were disappointed in us not being able to fulfil your order due to extremely high demand. We did send you an email to notify you, copy of which has been sent privately.
We are sorry for any inconvenience caused but we did try to source extra copy's from numerous other wholesalers as we do not like to disappoint our customers. As there are only so many copies of the magazine printed and then distributed into the UK it was impossible to obtain the supply which customers demanded.
Thank you for your review, I am sorry we were unable to supply your magazine. This issue of Esquire USA was in extreme demand due to Pedro pascal being on the cover. As there are only so many copies of the magazine printed and then distributed into the UK it was impossible to obtain the supply which customers demanded. We tried tirelessly to obtain more, as we did not want to disappoint any customers. Unfortunately, despite our best efforts the volume required could not be supplied. This resulted in many customers not being able to obtain this issue. We contacted all customers and issued full refunds to them. Kind Regards
“I haven’t received my books, and wondered why. I haven’t received an email to tell me that the books are coming two monthly not monthly.
On a good note, when I rang up to enquire, I was offered a couple of books to see me through the gap. Thank you to the call person.
I am very disappointed in the service over all, as I have looked forward to the grand master books monthly.”
I am sorry to hear that you did not receive the email sent to all our customers who have a subscription to Sudoku Grand Masters, to make them aware that the frequency of the magazines has changed. This was totally beyond our control as this decision was made by the publishers. I am glad that you were happy to receive the complimentary books while you await your next issue which is the beginning of June.
Good afternoon, the current edition of Zero Tolerance magazine, issue 108, went on sale on the 10th January so when you placed your order on the 13th April this magazine was out of stock. You have also selected for your order to commence starting with issue 110 which is not due until the 15th June, is this correct? We have been told that the next issue 109, is due the 19th May. Please let us know if you wish to purchase this edition or whether you wish to wait for your original choice on the 15th June?
“Within 30 days after your website announced the delivery, I haven't heard any information about express delivery, not at all.my e-mail 3102517465@qq.com
I sent an email a long time ago, but you didn't reply. Maybe you didn't notice it. But through the communication with you on Instagram, the reply is quite timely, but it is also delayed to tell me the situation.”
thank you for your review. I am sorry that your magazine did not arrive and communication was not as efficient as usual. We have issued a full refund today. Again sorry for any inconvenience this may have caused. Thanks Tracy
Thank you for your review, can you please send me an email gemma.smith@uniquemagazines.co.uk or give us a call on 0191 270 2800 so can check your order please. Thanks Gemma
Thank you for your review. I am sorry I can not check your order as you have not supplied any information. Please call 01912702800 or send us an email and I will be happy to check your order. Thanks Gemma
Hello, Thank you for your review we appreciate your feed back. I have checked your order and can see there was a mix up with the issue we posted you (I am really sorry about the mix up). I can see we processed a full refund on 13.02.23. I am sorry for any inconvenience this may have caused. Thank you Gemma.
Hello, Thank you for your review. I can see your order was posted on the 15.02.23 please allow a maximum of 30 days for delivery (Hopefully it will arrive sooner ). Have a lovely day Thanks Gemma.
Hi, Sorry too hear this. I would love too know if this confusion is with our service/order or with the content in the magazine. This is useful too know as we cannot control the content but can control the service. I would also like information as to how this is the case and what you as a customer think we could do too improve. I can see you have a full year sub and only had two issues of it so far, So let me know what we could implement to make your experience more positive for your remaining time!
Thanks, Ellie :)
“I receive 3 magazines at one time. Then don't receive in a long period of time. Very frustrating. Also I reached out about this problem with no reply.”
Hi, I have replied too you on two occasions via email, Once on the 25th of Jan 23 at 10:37am UK time and the other just today at 11:30am. I responded to both of them the day after you emailed us with questions.
Please see copied email below:
'I am so sorry to hear about this!
Please consider we have been sending magazine as normal from our end, Using priority air mail royal mail. For any magazines going to Canada, We ask the maximum of 30 days is allowed.
This service is new to us. We will be sending the magazine from our end as usual and in regards to the new service we are using, We can really only hope that the delivery is improved. It should be faster than royal mail, As royal mail has been delayed due to strikes causing backlogs. Since a different service is being used, We expect improved deliveries per issue but it is all trial and error at the moment. A few customers have gotten back saying magazines have arrived faster, So this is promising.
Thanks for getting in touch. If you are happy too allow time and see if this improves your welcome too but your also welcome to cancel at anytime.'
I must add, We have tried our hardest to keep our customers satisfied during the cyber attacks in the royal mail which was entirely out of our control and did cause delays. The royal mail have also had strikes and this has had a knock on effect, All things as a business is out of our control. What is in our control however, Is how we deal with the situations in which we have worked endlessly to get magazines out and change services for our loyal customers who stuck by us.
Hope this clears things up for you!
Many Thanks, Ellie :)
