We are sorry that you have not yet received your magazine. I can see that you have gotten in touch with us twice and we have responded to advise that the issue you have purchased of the magazine has not yet been released from the publishers/gone on sale so we cannot dispatch the issue to you yet. We will reach out again via email and hope to hear back from you. Sam
We are very sorry that your magazines have not yet arrived. As I cannot see that we have heard from you I have sent you a separate email with information regarding your deliveries and port strikes which have caused a delay unfortunately which is outside of our control. Sam😊
We are so sorry to hear that you experienced an issue receiving your magazine. I can see that you spoke to my colleague Ellie recently and she dealt with your issue however I have sent you an email to check in to find out if you are still experiencing issues. Sam 😊
Thank you for your review. We are sorry that the original issue did not arrive with you, we are investigating what happened. I can confirm that a replacement was sent as promised on the 24th Of September so this should arrive with you shortly if it has not already. Sam😊
I am so sorry to hear that your magazine has not yet arrived. As I can't see you have been in touch with us already I have sent you an email with some information and so we can look into this further for you. We look forward to hearing back from you. Sam😊
I am sorry but this was not our decision personally, as we do not publish the magazines. The publishers made the decision to make this less frequent and the discounted rate this was at for a while, is no longer available with us as we send it independently. We are very sorry for this change and I do understand it may be frustrating! We have lots of sudoku magazines that are monthly which I'd be happy to set you up with. Please do email or call us if this is of interest to you. Thanks, Ellie😊
Hi, I am so sorry too hear this! I have tried calling to resolve this issue and been able to extend the sub by one issue to compensate for the wrong TV Magazine being sent. I am so sorry for this packing error and hope your happy with the resolution! I also apologise for the delay in response to this review as my colleague who usually picks these up has left recently. I am currently working through her leftover tasks! Thanks for your understanding. Thanks, Ellie😊
Thank you for your review Amir.
I apologise for the delay in delivery. I have emailed you with further information regarding your order.
Many thanks,
Megan Houseman.
Thank you for leaving a review Christopher.
Athlon Sports Pro Football is not due to go on sale until this week, your order has therefore not yet been dispatched. We dispatch magazines as soon as possible, which is generally the same day they are delivered into stock.
If you would like to cancel your order at point before dispatch please let us know.
Many thanks,
Megan Houseman
I can confirm the first issue of your subscription was sent to Ireland on the 11th of July 2024. This can take a maximum of 15 working days to arrive to Ireland taking us to around this weekend. If you can allow this maximum time scale, it would be much appreciated. If this does not arrive please let us know so we can help resolve this further. Thanks for your patience. Many Thanks, Ellie😊
Hi! Your issue was dispatched on the 6th of June 2024, a few days after you placed your order. This can take a maximum of 7-10 working days to ROW although we ask you to allow 30 days before we can compensate for the missing issue. I have emailed you personally so we can ensure to stay updated with the delivery of your magazine and I do apologise for any inconvenience the delays may be causing! Thanks, Ellie :)
Thank you leaving a review, Shachak.
Issue 59 of 10 men has only just been release for sale and has not been dispatched yet. I have sent you an email with further information regarding your order. I hope this helps clarify things.
Many thanks, Megan
Hi Jessie,
Thank you for taking the time to leave a review.
I have sent you an email with further information regarding your order so we can look into resolving this.
Many thanks, Megan.
“If you are in Andorra don't expect it in time . My first 4 issues have not arrived in time . It is Thursday and this weeks still has not arrived . I use it with catch up .”
Thank you for taking the time to leave a review. We dispatch the magazine with priority airmail on a Tuesday before the listing start and which is the fastest service we can offer. Due to the time restraints of the magazine we cannot guarantee it will arrive before the listings start. I have emailed you to discuss the matter further.
Many thanks, Megan 😊
Hi, Thanks for the review. When you placed your order and we sent the confirmation email, We explain exactly how to request a specific cover with us. I have checked and you did not contact us to request a specific cover of this magazine, which explain the cover being sent at random. You can also return this if you wish. I have emailed you to explain the action we can take next. Thanks, Ellie😊
Hi I am sorry too hear this. I know we spoke about it on the 6tth of February 2024. We had sent the issue from our end and we apologise it did not turn up. The issue was resent for you on the 6th of February 2024 and it should arrive in a maximum of 15 working days. This takes us to the 23rd of February 2024. Thanks for your patience and please do keep us updated with this. There is no reason it should not arrive with you, As we have done everything necessary from our end! Thanks, Ellie😊
“My father has been receiving Su Doku magazines from Unique for several years. The latest one has a problem with the ink where it is bleeding through on pages below the one he is using. Unique have absolved themselves of all responsibility saying it is nothing to do with them, but a fault with the manufacturer. My father is left with a magazine of poor quality with no apparent come-back from the supplier, i.e. Unique Magazines.”
Thank you for your feedback.
I have been in further contact with you today via email and hope we can come to a resolution regarding the matter.
Many thanks, Megan.
Thank you for your review. We dispatch our magazine as soon as possible after receiving them into stock but we appreciate your feedback none the less. - Megan
“This magazine was ridiculously expensive, cover price £1.85 was charged £4.04!
How can you justify such a inflated price when it took over 2 weeks to arrive and was posted 2nd class postage!”
Hi Erica, I appreciate your feedback.
I'm sorry for the delayed delivery, we usually find that magazines arrive a maximum of 7 working days from dispatch. Again, I apologise that you did not find this the case.
- Megan
