Thank you for your review Amir.
I apologise for the delay in delivery. I have emailed you with further information regarding your order.
Many thanks,
Megan Houseman.
Thank you for leaving a review Christopher.
Athlon Sports Pro Football is not due to go on sale until this week, your order has therefore not yet been dispatched. We dispatch magazines as soon as possible, which is generally the same day they are delivered into stock.
If you would like to cancel your order at point before dispatch please let us know.
Many thanks,
Megan Houseman
I can confirm the first issue of your subscription was sent to Ireland on the 11th of July 2024. This can take a maximum of 15 working days to arrive to Ireland taking us to around this weekend. If you can allow this maximum time scale, it would be much appreciated. If this does not arrive please let us know so we can help resolve this further. Thanks for your patience. Many Thanks, Ellie😊
Hi! Your issue was dispatched on the 6th of June 2024, a few days after you placed your order. This can take a maximum of 7-10 working days to ROW although we ask you to allow 30 days before we can compensate for the missing issue. I have emailed you personally so we can ensure to stay updated with the delivery of your magazine and I do apologise for any inconvenience the delays may be causing! Thanks, Ellie :)
Thank you leaving a review, Shachak.
Issue 59 of 10 men has only just been release for sale and has not been dispatched yet. I have sent you an email with further information regarding your order. I hope this helps clarify things.
Many thanks, Megan
Hi Jessie,
Thank you for taking the time to leave a review.
I have sent you an email with further information regarding your order so we can look into resolving this.
Many thanks, Megan.
“If you are in Andorra don't expect it in time . My first 4 issues have not arrived in time . It is Thursday and this weeks still has not arrived . I use it with catch up .”
Thank you for taking the time to leave a review. We dispatch the magazine with priority airmail on a Tuesday before the listing start and which is the fastest service we can offer. Due to the time restraints of the magazine we cannot guarantee it will arrive before the listings start. I have emailed you to discuss the matter further.
Many thanks, Megan 😊
Hi, Thanks for the review. When you placed your order and we sent the confirmation email, We explain exactly how to request a specific cover with us. I have checked and you did not contact us to request a specific cover of this magazine, which explain the cover being sent at random. You can also return this if you wish. I have emailed you to explain the action we can take next. Thanks, Ellie😊
Hi I am sorry too hear this. I know we spoke about it on the 6tth of February 2024. We had sent the issue from our end and we apologise it did not turn up. The issue was resent for you on the 6th of February 2024 and it should arrive in a maximum of 15 working days. This takes us to the 23rd of February 2024. Thanks for your patience and please do keep us updated with this. There is no reason it should not arrive with you, As we have done everything necessary from our end! Thanks, Ellie😊
“My father has been receiving Su Doku magazines from Unique for several years. The latest one has a problem with the ink where it is bleeding through on pages below the one he is using. Unique have absolved themselves of all responsibility saying it is nothing to do with them, but a fault with the manufacturer. My father is left with a magazine of poor quality with no apparent come-back from the supplier, i.e. Unique Magazines.”
Thank you for your feedback.
I have been in further contact with you today via email and hope we can come to a resolution regarding the matter.
Many thanks, Megan.
Thank you for your review. We dispatch our magazine as soon as possible after receiving them into stock but we appreciate your feedback none the less. - Megan
“This magazine was ridiculously expensive, cover price £1.85 was charged £4.04!
How can you justify such a inflated price when it took over 2 weeks to arrive and was posted 2nd class postage!”
Hi Erica, I appreciate your feedback.
I'm sorry for the delayed delivery, we usually find that magazines arrive a maximum of 7 working days from dispatch. Again, I apologise that you did not find this the case.
- Megan
Hi Cathy,
The on sale date for Milieu was the 05/01/24, we have not yet received the magazine into stock unfortunately. We are in contact with the supplier to find out why this is. I apologise for any inconvenience and will be in contact via email regarding updates.
Many Thanks, Megan
“I was very surprised to receive a request to review Unique Magazines as I had already contacted them direct to express my concern with the lack of clarity on the website for magazine descriptions that led me to purchase an out of date magazine that I had not intended to buy. They refused to refund me.
Update - I am very saddened by the customer service experienced, including their response to this review that they sent me an email asking me to complete. Laughing emojis, refusing to address the issue of lack of clarity around the descriptions on the website, and refusing a refund, is not a good customer experience.
Update - I have now received another email seeking another review from me. The ongoing interactions are not making me change my decision to not order through this company again.”
The christmas issue of Radio Times clearly showed as 'XMAS 23'. We thought this created more clarity on how to order the christmas issue specifically. We provided the issue you ordered online and so therefore, We were unable to provide a refund. The request to review your purchase is automatic. I am sorry for any inconvenience. Thanks, Ellie😊
“Feeing ripped off!!! After my 1st of 12 magazines arrived, I realised that I'd been charged more than double the cover price for a years subscription! I cancelled straight away and have now received a refund. I have now took out a subscription directly with the magazine and am now paying the cover price for the magazine with free post and packaging.”
Unfortunately, We cannot offer magazine at cover price as we are not publishers and don't have the luxury of sending it from the printers. We must get magazines from suppliers and then cover postage and packaging in our subscriptions alongside the fact we are a small business, That must run on profit. We did refund you at your request and I hope this helped.
Thanks for leaving your feedback though as this is important to us!
Many Thanks, Ellie😊
Sorry too hear this but I have gotten back to your email today to apply compensation and check through everything accordingly. Thanks so much for your patience and understanding. Thanks, Ellie😊
“They accepted payment for a magazine. When I queried why it had not arrived after 6 weeks they said it was no longer published by them. I'm waiting for a refund. Disgraceful!!”
I am so sorry that this was missed! I understand your frustration with this one. It just seems to be an awkward crossover between when you placed the order and when the magazine ceased publication. I have been in contact with you regarding this and already refunded the amount back to your account today.
To add, We are not publishers. We are stockists of the magazine and have no control over anything to do with the magazine being published. This decision is therefore publishers and they pass on the information to us regarding this, So we can ensure to compensate for our subscribers.
Thanks for your understanding and I can only apologise for this. Ellie :)
Hi, I am so sorry to hear this! We send TV mags every Tuesday using 1st class postage and the latest we expect them to arrive by is the Saturday morning. Unfortunately, When it is in the postal services hands it is hard for us to determine an exact time for the delivery however, We will always compensate if the magazine does not arrive on the Sat in time for the listings to begin. I have searched our system using your name, Order number and email and cannot find anything on our system. If you wish for compensation on the order please do call us between 10am-3pm Mon- Fri. You can email me directly too if preferred: ellie.purvis@uniquemagazines.co.uk. Sorry for any inconvenience but from our end, We are doing everything necessary. Thanks, Ellie😊
I am so sorry to hear this! I have emailed you personally to ensure this is rectified as we never want our magazines to arrive in this state. Thanks for leaving your feedback. Thanks, Ellie :)
