“The process of ordering and dispatching went smoothly, as it usually does; but the delivery needs improvement! It arrived 9 days after purchase, which I stress, isn't the norm with Unique. I will order earlier in future. Thank you!”
Hi Gary,
Thank you so much for your review and for continuing to order with us!
We're really pleased to hear that you consistently find our ordering and dispatch process smooth. However, we're sorry that your latest delivery took longer than expected. We understand how frustrating postal delays can be, especially when you're used to receiving your magazines sooner.
We really appreciate your understanding and continued support, and we hope your future deliveries arrive much more promptly!
All the best,
The Unique Magazines Team
Hi Irmantas,
Thank you for taking the time to leave us a review.
We're sorry to hear that your magazine arrived bent and wasn't in the condition you expected. We always aim for our magazines to arrive in excellent condition, so it's disappointing to hear this wasn't the case.
Regarding the price, our international delivery costs are included in the total price displayed on our website, which can make the overall cost higher than the magazine's cover price.
We completely understand your disappointment and would encourage you to contact our customer service team so we can look into the damage and help resolve this for you.
Thank you again for your feedback, and we're sorry your experience wasn't up to our usual standards.
All the best,
The Unique Magazines Team
Hi Barbara,
Thank you for your feedback. If you’re referring to the number of adverts within the magazine itself, we don’t publish or have any control over the content of the magazines we supply. This feedback would be best directed to the magazine’s publisher, as they are responsible for the editorial content and advertising.
We do appreciate you taking the time to leave a review.
All the best,
The Unique Magazines Team
Hi Graeme,
Thank you for your feedback. We’re sorry to hear that the delivery days for your weekly TV magazine have been inconsistent.
We dispatch each issue on a Tuesday with First Class postage, so we apologise that the postal delivery times can vary from week to week. We appreciate how important it is to receive a TV magazine on time and thank you for your understanding.
All the best,
The Unique Magazines Team
Hi Kathryn,
Thank you for your review! 😊 We’re pleased to hear that you find our weekly dispatch updates helpful for knowing when to expect your magazine.
All the best,
The Unique Magazines Team
Hi Henrietta,
Thank you for your feedback. We’re really pleased to hear that you enjoyed the magazine, although we’re sorry that the additional taxes and charges made your experience disappointing.
Unfortunately, international taxes and import charges are outside of our control and can vary depending on the destination country. We completely understand how frustrating these additional costs can be.
Thank you for giving us a try and for taking the time to leave your feedback.
All the best,
The Unique Magazines Team
Hi Lynda,
Thank you for your lovely review! We’re really pleased to hear that your order arrived quickly and that you were happy with our delivery service 😊
All the best,
The Unique Magazines Team
Hi Sally,
Thank you for taking the time to leave a review. We're delighted to hear that you've found our delivery service to be reliable and prompt.
We do understand your comments regarding the cost of shipping to Australia. International shipping costs have increased significantly in recent years, and we always strive to keep our postage charges as competitive as possible while ensuring magazines arrive safely and in good condition.
We really appreciate your feedback and your continued support.
Kind regards,
The Unique Magazines Team
Hi Margaret,
Thank you for your review!
We're delighted to hear that your magazine arrived safely in France and that you were pleased with the delivery time. International deliveries can sometimes be unpredictable, so it's great to know your order reached you within 12 days.
Thank you for choosing Unique Magazines, and we hope you enjoy your magazine. We look forward to serving you again in the future!
Best wishes,
The Unique Magazines Team
Hi Claire,
Thank you for your lovely review!
We're delighted that you found the magazine you'd been searching for and that your first experience with Unique Magazines has been such a positive one.
We pride ourselves on stocking hard-to-find and specialist titles, so it's always wonderful to hear when we've helped someone discover exactly what they were looking for.
Thank you for giving us a try, and we look forward to serving you again in the future!
Best wishes,
The Unique Magazines Team
Hi,
Thank you for your feedback. We’re really pleased to hear that you find our service attentive and helpful to customers.
We truly appreciate your support and will continue working hard to provide the best experience possible.
All the best,
The Unique Magazines Team
Hi,
Thanks for your feedback, we appreciate you taking the time to leave a review, even if it did feel a bit unnecessary 😊
We’re glad the magazine met your needs, and that’s the most important thing for us.
All the best,
The Unique Magazines Team
“I love the magazine but when it doesn't arrive until Monday (as has happened on more than one occasion} it is very annoying and I wish I hadn't subscribed.”
Hi,
Thank you for your review.
I’m sorry to hear that your TV magazines haven’t been arriving on time.
We dispatch all TV magazines from our warehouse every Tuesday using First Class post, to help ensure they arrive before the weekend when the programme listings begin.
As a gesture of goodwill, I have extended your subscription by 2 issues. This week’s magazine was dispatched on Tuesday 7th April, so it should be with you within the next few days.
If you continue to experience any delays, please don’t hesitate to get back in touch and I’ll look into this further to see if there’s anything else we can do to help.
All the best,
The Unique Magazines Team
“At nearly GBP15 an issue here in Australia, it's a big ask to continue... I'm struggling to accept the annual charge. I've written reviews before and it's YOUR job to acknowledge them, not endlessly ask for repeats. Chase those who haven't responded.”
Hi John,
Thank you for taking the time to leave your review.
We’re sorry to hear that you’re unhappy with the price of the subscription. As your magazines are delivered to Australia, the cost unfortunately includes international postage and handling, which does increase the price per issue compared to the cover price.
We also apologise if you felt your previous reviews were not acknowledged, we always appreciate customer feedback and are sorry if this was missed.
I’ve sent you a personal email so we can look into this further and arrange a small goodwill gesture for you.
Thank you again for your feedback.
All the best,
The Unique Magazines Team
Hi Graeme,
Thank you for your review.
We’re so pleased to hear you enjoy receiving your TV magazine. If there’s anything we could improve to make your experience a 5-star one, we’d really appreciate any feedback you’re happy to share.
All the best,
The Unique Magazines Team
“Magazine is great but as it is a weekly the delivery is a bit haphazard. we nkow that it is sent out on a Tuesday but it can arrive after the programme list starts.”
Hi Jim,
Thank you so much for your review ⭐ We really appreciate you choosing Unique Magazines!
We’re sorry to hear that your magazine has been arriving later than expected. We dispatch our TV magazines every Tuesday using First Class postage, so they should reach you promptly each week.
While delivery times can occasionally vary once the magazine is with Royal Mail, we completely understand how frustrating delays can be. If the issue continues, please don’t hesitate to contact us directly and we’ll be happy to look into it for you.
All the best,
The Unique Magazines Team
“Updating my initial one-star review as the first issue of Daphne's diary 2026 finally showed up last week, along with the second issue. There were issues with delayed delivery due to lack of stock, and one promised delivery date passed with no magazine, but after posting my initial review I was contacted by a human being with a genuine apology and a compensation offer of an additional issue which is good customer service.”
Hi Sharon,
Thank you for your message, and I am sorry for the continued frustration this delay has caused you.
As previously explained, we did have stock of this issue; however, we did not receive the full quantity we ordered from the publisher. Deliveries arrived with us in staggered shipments rather than all at once, which meant we were unable to fulfil every order immediately upon release.
Because of this, we have had to dispatch copies on a first-come, first-served basis, while also prioritising customers with long-standing subscriptions who have been receiving the magazine from us regularly for over a year.
I completely understand that seeing the issue available elsewhere and on social media makes this even more disappointing, and I appreciate your patience.
The good news is that we have now received the remaining copies from our supplier. Your order will be dispatched today from our warehouse, and you will receive an email confirmation shortly once this has been processed.
Thank you again for bearing with us, and please accept our sincere apologies for the delay.
All the best,
The Unique Magazines Team
Hi Linda,
Thank you for taking the time to leave us a positive review. We really hope your grandsons enjoy their magazines when they arrive in the post.
If there is anything we can do to make your future experience a 5-star one, please feel free to share any suggestions or improvements with us.
All the best,
The Unique Magazines Team
Hi Catherine,
Thank you for your 5 star review. We are so happy that you are pleased with the service we provide!
Wishing you a Happy New Year🎄❄️
All the best, The Unique Magazines Team
