Hi, thanks for your feedback! We are currently in the talks of a change in our packaging to make it stronger and more environmentally friendly. This will be a lengthy process as we must find a suitable suppliers for a good price, order in batches to test it properly and then make a decision. This is a big thing as one of our core values is all about the quality of the products we send and this includes packaging. Thanks for passing this on! Thanks, Ellie😊
“Really great product, but somehow before it got to me there was a rather large couple creases on one of the pages for the 2000gt which was a bummer.
Otherwise it was good.”
Hi, Thanks for your review! I am so sorry about this damage which seems to have happened whilst on route to Canada. I have emailed you personally to see if you'd like any compensation for this damaged issue. Thanks so much for your understanding and apologies for any inconvenience caused. Many Thanks, Ellie😊
Thank you for leaving a review.
I'm sorry your magazine did not meet you expectations. If you would like to cancel or change your subscription, please let us know and we will be more than happy to help.
Our email address is enquiries@uniquemagazines.co.uk if you would like to get in contact.
Many thanks,
Megan Houseman
“I have continued to order the Sudoku books for my husband as part of either birthday or Christmas gift.
It engages the brain and he enjoys the differently rated challenges to attempt.”
I am so thrilled he enjoys challenging himself with these books! If there is anything we can do to achieve 5 stars please let me know. Thanks a lot, Ellie😊
“I enjoy the books very much, however the new price may give me reason to rethink ordering after this subscription runs out. The service I've received in the past has been great.
Thank you
Wendy Alexander”
Hi, I am so glad you enjoy your Relax With Art books! I understand there is no longer a discount in price for this subscription. We used to work on behalf of publishers, fulfilling dispatch for them but we now get our stock from them and work independently to fulfil these. This means unfortunately, we can no longer offer the free postage option which was available previously with publishers. Thanks for your understanding and apologies for any inconvenience. Many Thanks, Ellie😊
Hi,
Thank you for taking the time to leave a review.
We do not publish the magazines we sell and are therefore not in control of the content, including print size.
If you would like to cancel your order or change to another puzzle book, please let us know and we will be happy to help.
Many thanks,
Megan Houseman.
Hi, hope you are well? I am sorry but I hope you understand this is a publisher decision, which is completely out of our control. We have amended future sub options to accompany this change so when you go to renew, it will clearly show you get the options of 3 issues over 6 months or 6 issues over 12 months. Apologies for any inconvenience caused with this change but I am glad you like the challenging element of this magazine. You will get all issues paid for it just may last a little longer than originally expected. Thanks, Ellie😊
Thank you leaving a review.
I'm glad your magazine arrived early, we have a variety of codewords puzzle books available. If you would like to explore these options please get in touch.
Many thanks, Megan
Thank you for taking the time to leave a review Brigitte. Your order was refunded on the 5th March 2024. I have sent you email so we can get to the bottom of this.
Many thanks, Megan.
“Ordered and paid for a year’s worth of magazines for my grandson, which arrive monthly. Would prefer not to be reminded monthly that it’s being sent out, just when subscription about to end.”
Hi, Thanks for your review! We can remove your email from the system if this is preferred and the reminders will be sent on the label with the physical magazine. I will email you personally too see if I can help further and thanks so much for your patience and understanding! Thanks, Ellie😊
Hi, Thanks for this! I am so glad the magazine arrived in good timing and with no damage. I am sorry about the packaging but glad it done it's job, taking the brunt of the damage that may have occurred on it's way to you! Thanks a lot for your review as this means so much to us. Many Thanks, Ellie😊
I am thrilled the dispatch was speedy and our customer service was satisfactory. I understand costs can be higher however, this pricing is all worked out on multiple factors. We get magazines from suppliers which comes at a cost, then we must consider postage and packaging as well as the fact we are a business running on profit. Thanks for the feedback! Many Thanks, Ellie😊
