“Despite being informed my magazine was en route I have yet to receive it. Having queried this I am informed there are now none available. No mention of refund or future edition. When I queried the possibility of an online version I was informed this was not a possibility!
Satisfaction nil.”
Hi Swan, thanks for your review and rating. We do apologise that the first issue for Dwell was not received! We can of course refund this for you, this will be actioned today. Unfortunately, we cannot offer digital issues as we are not the publisher of the title. The April/May edition was posted out on the 11th of April to the address given on the 11th of April, fingers crossed it arrives with you soon. Kind regards, Jessica.
Hi, thank you for your review! This is one of our publisher's titles, which means it can take 4-6 weeks to begin. I will email you directly regarding the start date of this subscription. - Jessica.
Hi Graham,
I am sorry that you have not received anything as of yet but this is due to this magazine being a Quarterly magazine. This means it only gets released 4 times a year. The last time we had stock in was on the 2nd of February and all that stock got sent out straight away so by the time you made your order there was no stock left. I believe the next issue should be coming out in June but I am not entirely sure for the exact date.
Hope this is okay.
- Alex
Hi Isabell, we have been in contact regarding this - unfortunately, the magazine is on temporary suspension. Many apologies for all inconvenience caused. Kind regards, Jessica.
Hi Daniel, there has been a delay with issue 45. It is due out tomorrow. As soon as we receive this in from suppliers we will be posting it to you. I hope this helps! Kind regards, Jessica
Hi Michelle, thank you for your review. Your subscription is set to begin with the next available edition, this is due on or around the 7th of April, there may be some delays, however. Please expect this to be with you next week. Kind regards, Jessica.
“I ordered a subscription of the Art of Watercolour on February 28th. The latest issue came out in March. Today is April 1st and I have not received an issue. Without the magazine in hand, this is the only rating I can give. Your prompt attention to resave this problem would be greatly appreciated.”
Hi, thanks for your review. There is a gap between issues 44 and 45. Issue 45 is now coming out on the 8th of April, rather than in March. This is why you have not received it yet. I do hope this helps! Kind regards, Jessica.
Hi Anthony, I apologize, Reviews.io send out a request to review automatically after so long after ordering. Therefore, they will not know whether you have received your order or not.
I can confirm that this title has unfortunately ceased publication. A member of our team will be in contact today regarding this and a refund will show in your paying account within 3-5 working days. Kind regards, Jessica
Hello, thank you for your review. The current issue had already sold out when you had placed your order. We are expecting the new issue to arrive in around a month. When it does it will be dispatched to you and you will get an email letting you know it has been sent. You will then receive a further 3 magazines roughly around 3-4 months apart. The magazine comes out 4 times per year. I hope you love it when you do get it - it is such a lovely magazine. Kind Regards Sarah
Hi Nadine, the first issue of 2022 has not yet been received here in the UK. We are awaiting delivery of this and expect this to be in, within the next couple of weeks. As soon as the issue has been dispatched we will send a dispatch notification via email. Kind regards, Jessica.
Hi Teresa, the first issue of 2022 has not yet been received here in the UK. We are awaiting delivery of this and expect this to be in, within the next couple of weeks. As soon as the issue has been dispatched we will send a dispatch notification via email. Kind regards, Jessica.
Hi Paul, I can confirm that we were in contact in January regarding this title/order. We could no longer obtain the title, which we credited you for on your account. You then requested a refund for this = this was processed on the 21st of January. I hope this helps. Jessica.
Hi Fran, thank you for your review your first edition was posted on the 14th of January, we request that customers overseas in the US allow around 60 working days for delivery. We appreciate that this is a long while, but due to delays across the globe this is what we have been advised. - Jessica :)
“It’s such a shame - we have used the subscription service for over 6 months. Delivery was brilliant to start with. We order for my 88 year old father in law and TV is his life. But since the last renewal the magazine comes half way through the week of TV listings. Useless ! I have called for the last 3 weeks and stated what has happening. The team are helpful and add another issue on to the subscription but they are not fixing the route cause problem. Meanwhile we are having to run round each week and buy my father in law a magazine to keep him happy. I will now be cancelling and using a local estate agent.”
Hi Joanne, thank you for your review and feedback. I can confirm that the magazines are posted out the Tuesday before the start date on the magazines, they are sent out in the afternoon with the Royal Mail. Unfortunately if they are being held up in sorting offices this is out of our control. We could only compensate for the order, we cannot change how the magazines are sent as once they leave our warehouse it is up to sorting offices and then local postal offices. I have spoken to you today and we have offered you a full refund due to all the problems which you have incurred, even though this was out of our control. Thank you for your kind words towards our department however. Kind regards, Jessica :)
“I bought my granddaughter an annual subscription to Horrible Histories without the plastic and she absolutely loves it and does all the quizzes and games. It is also great that I get an email telling me when the latest edition is due. Very helpful on the telephone.”
Hi there,
I am so happy that your granddaughter enjoys her maagzines so much and that you are so pleased with our service. It makes us so happy to know we can achieve satisfaction from customers in every aspect. Thank you for this and I have saw your other review - so thank you for the 5 stars :)
- Alex!
“I've been a customer for 2 years and have always found the staff to be very friendly and easy to deal with on the telephone. My magazine always arrives punctually, including during the pandemic. I would have no hesitation in recommending Unique Magazines.”
Hi, thank you for your review. We are so glad that the service and order have been enjoyed! I'm assuming this was supposed to be a 5 star rating rather than one. But thank you! - Jessica :)
Hi Isoble, I am sorry that this has happened to you. I can confirm that the credit which we offered has been canceled and you are obtaining a full refund.
Unfortunately, this has been out of our control, we cannot control whether the publisher can send editions to us or not, or whether a title ceases. Please allow 3-5 working days for this to show in your account. We also have thousands of other titles on our website to choose from which are regularly coming in from suppliers and publishers - with lots of happy long-term subscribers. So I am really sorry that you have had this experience with this particular magazine. If there is anything else I can help with, please do not hesitate to be in contact - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“I ordered Burda style for 3 months on 23 December 2021. To date I have not received the January 2022 copy. I rang the office and when my order was checked it was determined that my order had not been activated. This is the third time that I have received poor service from Unique Magazines and I am feeling very cross, hence the poor rating of 1 star”
Hi Christine, I can confirm that this has now been dealt with. The first edition of your current sub is due for dispatch today. I am sorry that you have had this experience with us. If you wouldn't mind emailing me jessica.austin@uniquemagazines.co.uk - we can go through other situations you've experienced with us and we can see what kind of compensation/resolution we can give. Please accept our apologies in the meantime. Kind regards, Jessica
