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Unique Magazines Reviews

4.4 Rating 7,415 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

4.4

Based on 7,415 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Unique Magazines 5 star review on 23rd September 2023

Unique Magazines 5 star review on 14th July 2023

Unique Magazines 5 star review on 12th December 2022

Karen Burnip Brown

Unique Magazines 5 star review on 15th October 2022

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Unique Magazines 5 star review on 20th December 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have just started having a magazine delivered (2nd issue was due) and they are already claiming that they have sent 4 issues (via email). Am hoping that having a subscription doesn’t mean I’m going to be ripped off but doesn’t bode well. Alison Mitchard”

Posted 2 years ago

Hi, So far two physical copies of the magazine have indeed been sent to you. Despite this, they are both special editions including double the content and they are double the cost per issue. This means rather than scanning out as one issue each, they scan out as two, As it is two magazines packed into one amazing issue! They often do this over Christmas, so issues arrive with no disruption before the Christmas post gets hectic. This will continue as normal from the next issue which is due this week. You will not be ripped off at all. Hope this helps and thanks very much. Kind Regards, Ellie😊

Posted 2 years ago

“I never received the magazine I ordered. Very disappointed.”

Posted 2 years ago

Hi Kyle, thank you for your review. I can confirm that your magazine was posted out on the 6th of December. We request you allow 60 working days for this to arrive. This is due to the global postal delays. Kind regards, Jessica.

Posted 2 years ago

“i only ordered 1 copy of take a break for 3 months. i got 2 copies of the same magazine. otherwise everything is fine.”

Posted 2 years ago

Hi, thank you for your review. I can confirm that when the order was set up, there was a single issue placed for issue 50. Then the subscription was also set up, to begin with, issue 50. This is why you received a duplicate. On our website, you can change which issue you would like the subscription to begin with. I hope this helps, Kind regards - Jessica.

Posted 2 years ago

“Having subscribed to magazines last year I did not receive a single issue. I’ve sent multiple emails with no reply and then I received an automated email Asking if I wanted to renew my subscription!!! No customer service - well in fact no service at all!!!”

Posted 2 years ago

Hi Marie, I can confirm that we spoke in March 2021. We compensated for the missing editions but had no further contact from you since then. I will send a separate email regarding this and hopefully, we can come to a resolution. Kind regards, Jessica.

Posted 2 years ago

“I haven’t got any magazines. When I receive I can have an opinion. //Anne”

Posted 2 years ago

Hi Dazed, was dispatched out on the 3rd of December. We request you allow 30 working days for this to arrive :) - Jessica.

Posted 2 years ago

“Well I have not received my magazine yet so I’ll say -0 out of 5 stars.”

Posted 2 years ago

Thank you for your review and rating. We appreciate this feedback! Your magazine was posted out on the 6th of December. Due to the global postal delays, we request you allow a maximum of 60 working days for this to arrive. Kind regards, Jessica

Posted 2 years ago

“I haven’t gotten it yet”

Posted 2 years ago

Thank you for your review and rating. We appreciate this feedback! Your magazine was dispatched out on the 6th of December. Due to global postal delays, please allow 60 working days for this to be received, Kind regards, Jessica

Posted 2 years ago

“Nothing arrived !”

Posted 2 years ago

Hi Peter, I can confirm that you have chosen a publisher title. These titles can take 4-6 weeks to be processed and begin. We will obtain a start date for you, when we have this a member of our team will be in touch :) - Jessica

Posted 2 years ago

“I did not receive my order 😡”

Posted 2 years ago

Hi Janet, I am sorry to hear this. We will look into this for you and a member of our team will be in contact shortly. - Jessica :)

Posted 2 years ago

“Charging 7.98 for a magazine that cost 3.99 from shop is daylight robbery and it says free postage will never buy from you again”

Posted 2 years ago

Hi Louise so sorry you feel this way. So if you were to pick this magazine up in a store, you would only pay the cover price alone, as you are going in the store to purchase it yourself! For a single issue, we work out the pricing based on the magazine's cover price, 1st class postage, packaging, payment to get it from suppliers, compensations and profit, as we are a business and this is how we run. We provide free postage with subscriptions but single issues, are sent 1st class for quicker service and if we were not to add on this postage cost, we would lose money from single-issue orders. Since we are not publishers, we cannot provide it for the lowest cost as they can simply send the magazine straight from the printers, unlike us who must get it from a supplier and have our staff work super hard to get it out to you! I understand any frustration but hopefully, this clears up the pricing system and how we keep our popular business running, to help customers obtain their favorite magazines! We appreciate the feedback. I hope you have a nice day and an even better Christmas! Thanks a lot- Ellie😊

Posted 2 years ago

“Never got my magazines,even though they told me they were despatched.”

Posted 2 years ago

Hi James, Hope you are well, So I can confirm to you that your magazine was dispatched - but unfortunately, there is the possibility of issues getting lost in transit. I do apologize for you not receiving this and I can see that you were refunded for this. We do try our best to get customer issues to them promptly, but once it leaves out distribution it is out of our hands - Again I apologize - Alex

Posted 2 years ago

“It’s been over a month and a half now and my magazines haven’t arrived. Unique Magazines can provide no tracking code even though I’ve paid lots for this purchase. So dissatisfied”

Posted 2 years ago

Hi, Sorry we do not have access to specific tracking codes. We send thousands of magazines each week and so we cannot provide specific numbers to track customer orders, as they are sent in bulk. We can, however, ask you to allow a maximum period before then compensating. Tank was sent on the 27th of October and please allow until over the weekend for this to arrive. The same applies to Vogue Spanish as they were sent in the same package. If these do not arrive by Monday, let me know and we can either send a replacement or refund you for your purchase. You can even email me personally about this; ellie.purvis@uniquemagazines.co.uk. Kind Regards, Ellie :)

Posted 2 years ago

“i have no received my order yet”

Posted 2 years ago

Hi, Thanks for letting us know. This magazine was originally sent on the 27th of October 2021, where it was returned to us by postal services on the 15th of November 2021, due to an insufficient address. I personally contacted you via email, on this date in which I asked you to confirm your address before resending the issue. You confirmed this and I noticed that when you originally placed the order, you did not put your house number on. I added this in for you and had the issue resent on the 23rd of November 2021, only 3 days ago! This was sent via priority airmail to the USA and please allow the maximum of 60 days for delivery, although it is ikely to arrive much sooner. Hopefully, this clears up this problem. Thanks, Ellie :)

Posted 2 years ago

“absolute disgrace, it is Tuesday and I just got the message the tv magazine for this week just have been dispached!! well I dont need it any more than, thank you for leaving me without it for a week with covid, really nice NOT!! I want to cancel this asap, waste of time and money”

Posted 2 years ago

Hi Joanna. There seems to be some confusion. I can see that this is your first subscription with us. The edition posted on Tuesday is for Saturday coming (20.11.2021) and onwards. Not for beginning (13.11.2021). Please contact us by telephone, email or live chat if you have any queries or questions regarding your subscription, we can then help you with all subscription queries and questions, rather than leaving us a review. - Jessica

Posted 2 years ago

“Didn’t arrive,waited for the magazine and wrote many emails to say this ,they claimed that it was despatched and to wait 6 days,then you can report it not arrived. Waste of my time so disappointed.”

Posted 2 years ago

Hi, thank you for your review. We apologise the magazine was not received to the given delivery address. I can see that this has now been resolved with one of our customer service agents, Alex. A refund has been processed for you. - Jessica :)

Posted 2 years ago

“Dears I have not received the magazine LOVE I have subscribed and paid for Regards Sophia de Rham”

Posted 2 years ago

Hi Sophia, thank you for contacting and making us aware! We will be in touch shortly regarding this! - Jessica :)

Posted 2 years ago

“I have not received my copy as yet.”

Posted 2 years ago

Hi, thank you for your review. We are sorry to hear this. A member of our customer service team will be in touch today regarding this. - Jessica :)

Posted 2 years ago

“Haven’t received either magazine ordered 2 Need a refund”

Posted 2 years ago

Hi Cheryl, thank you for your review. One of our customer service agents will be in touch today about this! - Jessica :)

Posted 2 years ago

“I”

Posted 2 years ago

Hi Bev, thank you for your review. Please send us some feedback and let us know how we can increase your 1 star rating to a 5 star! - Jessica

Posted 2 years ago

“Excellent service, never a problem.”

Posted 2 years ago

Hi Norma, thank you for your review. We are glad that you find our service excellent! Please let us know what we can do to receive a 5 star rating! - Jessica :)

Posted 2 years ago

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Unique Magazines is rated 4.4 based on 7,415 reviews