Hi Begona, I'm sorry to see that you're only giving us a one-star rating! I can't see that you've been in contact with us regarding any problems you may have had. If you wish to put forward a complaint, please email me jessica.austin@uniquemagazines.co.uk and I will try and resolve any issues you've had. - Jessica
Hello, thank you for your review. We are still waiting for the magazine you have ordered to come into stock. There has been a delay with the publisher. I will send you an alternative book to complete while you are waiting for what you have ordered. I hope this is ok. Kind Regards
Hi Jacqueline, thank you for your review. I can confirm that the title you have subscribed to us is a quarterly magazine. The most recent issue is issue 45, this was in April. Issue 46 is then coming out this month, on the 30th. We would really appreciate it for enquiries to be sent to us via our emailing system, via telephone, live chat or letter before coming on to state a bad review. I hope this helps! - Jessica.
Hi, please see the email which we have sent out to customers today: "Harry’s House delivery update
The official on sale date for the Harry’s House issue of Better Homes and Gardens is Friday 10th June.
We have just been informed from our suppliers that the container which contains this issue has just arrived late from the boat from the USA.
They are awaiting the stock to arrive at their warehouse, and they have informed us that the stock will arrive with Unique Magazines early next week.
As soon as the stock arrives with us the whole team here at Unique will be working hard to get them dispatched the same day.
We thank you for your patience with this and we will get this much anticipated issue through your door as soon as we are able to." - Jess
Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
Hi Rebecca, I can confirm that I have spoken to you over the telephone to confirm that this is not a scam and that stock is due in on the 10th of June. However, the phone line was cut when explaining. I hope you were able to catch what was explained, as I can now no longer get through. - Jessica.
Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
Hi, thank you for your review and rating. My apologies that delivery is taking longer than anticipated! We do request that customers outside of Europe allow around 30 days. Deliver timescales have changed and are a lot better than previous times. If you have any further queries, please do not hesitate to contact us at enquiries@uniquemagazines.co.uk - Thanks, Jessica
Hi Carol,
I can see that this is an order for Kick magazine. This order is a publisher so it might take a little longer for the first issue to go out as they need to set this up on their system after we send the file over to them. What I can do for you is get in touch with the publisher to find out the start date and issue for you, would you like me to do this?
-Alex
“I paid for a subscription for my father on 11th April for the New Scientist but he still has not received his first issue - this is a weekly. Please resolve”
Hi, thank you for contacting us. I can confirm that as this is a publisher order the subscription cannot be made active right away. I've phoned New Scientist today and they have stated that the subscription will begin with the issue 28.05.2022. I hope this helps! Kind regards, Jessica.
Hi Nancy,
I can see here that you have ordered the Harry Styles King of Pop magazine. I can confirm that these were sent out on the 10th of May. Due to this going to the Netherlands it could take up to 30 days to arrive.
- Alex!
“I received an message telling me to renew my subscription which I did immediately.
Subsequently I received a second message telling me the first was a mistake.
I replied asking the renewed subscription to be scrapped.
I then received confirmation that the second subscription had gone through. I objected.
However, there is still no apology or cancellation of the duplicate subscription”
Hi Anthony,
Could you please give us an email at enquiries@uniquemagazines.co.uk regarding this matter and we can look further into this for you. Hope to hear from you soon.
-Alex
Hi Wendy, thank you for your review. I can confirm that this was a one-off payment made, not a direct debit. Sudoku Grand Masters has had some problems last month, we emailed you about the problems in April. All has gone back to normal now as issue 205 was dispatched on Friday. I hope this helps! - Jessica.
Hi there,
I would like to confirm to you that your order has been sent out, this was done on the 8th of April and due to this being sent to the US it can take up to 60 days to arrive. If you have any further queries please give us an email.
-Alex
“Extremely unimpressed - bought a subscription of Sudoku Grand Masters for my wife. First two issues came OK, but the April issue (out 7th. April) still hasn't arrived. However, what has arrived is a breathtakingly impertinent email request for a positive review on Google Reviews. When I telephoned to query this, I was advised that there had been a problem between the publishers and the printers and that the April issue would be skipped, with the next issue being on or about 5th. May. I am appalled that the company has the effrontery and audacity to seek to obtain positive reviews whilst failing to notify subscribers of the problems experienced. Usual bleating about it not being their fault and that they had only had confirmation of the position a few hours ago (really?) and that because many of the subscribers to the magazine don't have email addresses, they don't send emails (but they obviously have sent ones asking for positive reviews haven't they?) they will be writing to subscribers to advise them of the problem - very poor customer service in my view, exacerbated by the peremptory request for a positive review after 2 issues delivered but 1 missed - I'm hardly going to give a positive review for a 33% failure rate am I - hence the one star which really should be none.”
Hi, thank you for your review. Whilst I am so sad to hear these comments, I can confirm that this has now been dealt with by our Managing Director, John and we have refunded you your full subscription. Kind regards, Jessica.
Hi there,
I am so sorry that you are not happy withbthis. Unfortunately, we can not comment on the content of the magazine as we are not the publishers but we would love to hear what you thought about our services, such as the delivery and ordering process.
-Alex
