Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,415 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,415 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received any magazine”

Helpful Report

Posted 2 years ago

Hi Paul, I can confirm that we were in contact in January regarding this title/order. We could no longer obtain the title, which we credited you for on your account. You then requested a refund for this = this was processed on the 21st of January. I hope this helps. Jessica.

Posted 2 years ago

“I am still waiting for my first delivery.”

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Posted 2 years ago

Hi Fran, thank you for your review your first edition was posted on the 14th of January, we request that customers overseas in the US allow around 60 working days for delivery. We appreciate that this is a long while, but due to delays across the globe this is what we have been advised. - Jessica :)

Posted 2 years ago

“It’s such a shame - we have used the subscription service for over 6 months. Delivery was brilliant to start with. We order for my 88 year old father in law and TV is his life. But since the last renewal the magazine comes half way through the week of TV listings. Useless ! I have called for the last 3 weeks and stated what has happening. The team are helpful and add another issue on to the subscription but they are not fixing the route cause problem. Meanwhile we are having to run round each week and buy my father in law a magazine to keep him happy. I will now be cancelling and using a local estate agent.”

Helpful Report

Posted 2 years ago

Hi Joanne, thank you for your review and feedback. I can confirm that the magazines are posted out the Tuesday before the start date on the magazines, they are sent out in the afternoon with the Royal Mail. Unfortunately if they are being held up in sorting offices this is out of our control. We could only compensate for the order, we cannot change how the magazines are sent as once they leave our warehouse it is up to sorting offices and then local postal offices. I have spoken to you today and we have offered you a full refund due to all the problems which you have incurred, even though this was out of our control. Thank you for your kind words towards our department however. Kind regards, Jessica :)

Posted 2 years ago

“I bought my granddaughter an annual subscription to Horrible Histories without the plastic and she absolutely loves it and does all the quizzes and games. It is also great that I get an email telling me when the latest edition is due. Very helpful on the telephone.”

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Posted 2 years ago

Hi there, I am so happy that your granddaughter enjoys her maagzines so much and that you are so pleased with our service. It makes us so happy to know we can achieve satisfaction from customers in every aspect. Thank you for this and I have saw your other review - so thank you for the 5 stars :) - Alex!

Posted 2 years ago

“I've been a customer for 2 years and have always found the staff to be very friendly and easy to deal with on the telephone. My magazine always arrives punctually, including during the pandemic. I would have no hesitation in recommending Unique Magazines.”

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Posted 2 years ago

Hi, thank you for your review. We are so glad that the service and order have been enjoyed! I'm assuming this was supposed to be a 5 star rating rather than one. But thank you! - Jessica :)

Posted 2 years ago

“Terrible company. Took my money and now say they can’t deliver the magazine I subscribed to for the next year. Avoid.”

Helpful Report

Posted 2 years ago

Hi Isoble, I am sorry that this has happened to you. I can confirm that the credit which we offered has been canceled and you are obtaining a full refund. Unfortunately, this has been out of our control, we cannot control whether the publisher can send editions to us or not, or whether a title ceases. Please allow 3-5 working days for this to show in your account. We also have thousands of other titles on our website to choose from which are regularly coming in from suppliers and publishers - with lots of happy long-term subscribers. So I am really sorry that you have had this experience with this particular magazine. If there is anything else I can help with, please do not hesitate to be in contact - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.

Posted 2 years ago

“I ordered Burda style for 3 months on 23 December 2021. To date I have not received the January 2022 copy. I rang the office and when my order was checked it was determined that my order had not been activated. This is the third time that I have received poor service from Unique Magazines and I am feeling very cross, hence the poor rating of 1 star”

Helpful Report

Posted 2 years ago

Hi Christine, I can confirm that this has now been dealt with. The first edition of your current sub is due for dispatch today. I am sorry that you have had this experience with us. If you wouldn't mind emailing me jessica.austin@uniquemagazines.co.uk - we can go through other situations you've experienced with us and we can see what kind of compensation/resolution we can give. Please accept our apologies in the meantime. Kind regards, Jessica

Posted 2 years ago

“No magazine yet”

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Posted 2 years ago

“Sold my email to a review site, clearly…”

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Posted 2 years ago

Hi Nick, we use Review.io to obtain reviews from customers who recently ordered from us. You ordered from us, mid-December and therefore we were looking for a review on service. Apologies for any confusion caused! - Jessica :)

Posted 2 years ago

“would be nice if we received it, that would be a start.”

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Posted 2 years ago

Hi Catherine, thank you for your review. I can confirm that Digital Camera magazine is one of our publisher titles, this means that the order can take 4-6 weeks to process. I will come back to you within 48hrs to confirm a start date for you. - Kind regards, Jessica

Posted 2 years ago

“Not received yet ??”

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Posted 2 years ago

Hi Simon, we are sorry for the delay in starting up your order. We will be in touch within the next 48hrs regarding a start date for you. - Jessica

Posted 2 years ago

“BBC Music and BBC History have suddenly got very expensive to subscribe to in Australia. Any explanation? I thisnk this will be my last years subscription.”

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Posted 2 years ago

Hi Rob, The prices for delivery to Australia and other places outside of Europe have always been higher - this is due to everything such as postage, sometimes VAT, packaging and other things being included in the price. I do apologize if this price is too high for you. We do completely understand if you do not renew due to the price. Thank you for the review and if there is anything we can do to improve please let us know. Thanks again- Alex.

Posted 2 years ago

“Bought a voucher for my sister for Xmas, voucher card rec’d but unable to redeem it”

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Posted 2 years ago

Hi, thank you for your review and feedback. I am sorry that you are experiencing problems. Our customer service agent, Ellie has your ticket and will get in touch to resolve this today. - Jessica

Posted 2 years ago

“I received the Harry Styles Yearbook magazine today which I ordered as part of a gift for my daughter, a huge Fan of Harry Styles. However, I’m really disappointed with the condition it’s arrived in. The cover is bent, scratched and overall tatty and doesn’t look like a new copy. I’ve ordered items from Unique Magazines in the past and they’ve always arrived in pristine condition.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review and feedback. I will email you directly today regarding this. We will request photo proof of the condition this was received in. I am sorry for all the inconvenience caused - Jess

Posted 2 years ago

“I ordered the magazine mid December 2021. As of yet - 8 Jan 2022 we have not received a copy. I emailed the company & they are looking into it. Very disappointed I have paid but not received it yet. It was a Christmas present for my Dad & he has been looking forward to receiving it. .”

Helpful Report

Posted 2 years ago

Hi Alison, thank you for your review and feedback. I can confirm that this is one of our publisher titles, which can take 4-6 weeks to process. We are currently looking into this for you and will get back to you as soon as the publisher has updated us. - Kind regards, Jessica

Posted 2 years ago

“Never arrived”

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Posted 2 years ago

Hi Richard, I can confirm that we have been in contact regarding this. I have contacted our suppliers to see where the stock for issue 192 is. As soon as we have this relevant info we will contact :)

Posted 2 years ago

“CAN'T YET AS IT HASN'T ARRIVED!”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear this has not arrived yet! Your subscription has not kicked in yet and it is due, to begin with, issue 02 which is due in February. All newly placed orders will naturally begin with this issue and this is explained on our site, under the Daphne's Diary product description https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355212. Issue 01 was already sold out, only being sent to those who have rolling sub's already, due to limited stock. I am sorry but this is the soonest we can get your sub begun. If you need any more info, email me personally on; ellie.purvis@uniquemagazines.co.uk. Thanks so much and apologies for any inconvenience. Kind Regards, Ellie😀

Posted 2 years ago

“I have not received the magazine yet”

Helpful Report

Posted 2 years ago

Hi, Hope you are ok and I am so sorry to hear this. This was sent on the 16th of December via international airmail. For deliveries to Israel please allow a maximum of 60 days for delivery and especially over Christmas, considering that the post over December can be slightly busier. The magazine will likely arrive sooner than this maximum time scale but we appreciate you waiting this estimated time. Thanks so much and let me know if you need anything else. Kind Regards, Ellie😊

Posted 2 years ago

“Not so happy with this service. I had opted for first delivery to be 22.12.2021 but it did not arrive. I rang in to find out that they had changed it to first delivery to be 14.1.2022. The recipient of the subscription was very upset about the delay of receiving the magazine.”

Helpful Report

Posted 2 years ago

Hi, I am so sorry about this. I can only apologize for this delay in the first issue and I understand any frustration. I can assure you from January the sub will run smoothly. Thanks a lot for your understanding and the review. Thanks, Ellie😊

Posted 2 years ago

“Unique magazines made a mistake with delivery options and did not help one bit with amending the date of delivery to correct their mistake This ended in a ruined Christmas gift surprise”

Helpful Report

Posted 2 years ago

Hi, I have been in contact with you regarding this. From our end, there is no proof to show you selected the start date to be after Christmas. If it was selected by yourself, the only thing it could be is a system error, in which it was sent to publishers without this requested date. We are sorry about this. Further to this, we have seen no previous contact to us on email regarding the amending date of the delivery and I did respond to you 3 hours ago regarding this, as it is little proof without a date the email was sent and a screenshot of the agent's response. Unfortunately, we could not correct the start date when the first issue had already been sent and arrived, as the sub has begun as active. If it was already on the way, we could never stop it from arriving and I am so sorry. I will continue to discuss this with you via email whenever you can get back to me, so we can ensure to help you come to a preferred resolution. So sorry for any inconvenience.Thank's, Ellie😀

Posted 2 years ago

Unique Magazines is rated 4.4 based on 7,415 reviews