Hi Nick, we use Review.io to obtain reviews from customers who recently ordered from us. You ordered from us, mid-December and therefore we were looking for a review on service. Apologies for any confusion caused! - Jessica :)
Hi Catherine, thank you for your review. I can confirm that Digital Camera magazine is one of our publisher titles, this means that the order can take 4-6 weeks to process. I will come back to you within 48hrs to confirm a start date for you. - Kind regards, Jessica
“BBC Music and BBC History have suddenly got very expensive to subscribe to in Australia. Any explanation? I thisnk this will be my last years subscription.”
Hi Rob,
The prices for delivery to Australia and other places outside of Europe have always been higher - this is due to everything such as postage, sometimes VAT, packaging and other things being included in the price. I do apologize if this price is too high for you. We do completely understand if you do not renew due to the price. Thank you for the review and if there is anything we can do to improve please let us know.
Thanks again- Alex.
Hi, thank you for your review and feedback. I am sorry that you are experiencing problems. Our customer service agent, Ellie has your ticket and will get in touch to resolve this today. - Jessica
“I received the Harry Styles Yearbook magazine today which I ordered as part of a gift for my daughter, a huge Fan of Harry Styles. However, I’m really disappointed with the condition it’s arrived in. The cover is bent, scratched and overall tatty and doesn’t look like a new copy. I’ve ordered items from Unique Magazines in the past and they’ve always arrived in pristine condition.”
Hi, thank you for your review and feedback. I will email you directly today regarding this. We will request photo proof of the condition this was received in. I am sorry for all the inconvenience caused - Jess
“I ordered the magazine mid December 2021. As of yet - 8 Jan 2022 we have not received a copy.
I emailed the company & they are looking into it. Very disappointed I have paid but not received it yet. It was a Christmas present for my Dad & he has been looking forward to receiving it. .”
Hi Alison, thank you for your review and feedback. I can confirm that this is one of our publisher titles, which can take 4-6 weeks to process. We are currently looking into this for you and will get back to you as soon as the publisher has updated us. - Kind regards, Jessica
Hi Richard, I can confirm that we have been in contact regarding this. I have contacted our suppliers to see where the stock for issue 192 is. As soon as we have this relevant info we will contact :)
Hi, Sorry to hear this has not arrived yet! Your subscription has not kicked in yet and it is due, to begin with, issue 02 which is due in February. All newly placed orders will naturally begin with this issue and this is explained on our site, under the Daphne's Diary product description https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355212. Issue 01 was already sold out, only being sent to those who have rolling sub's already, due to limited stock. I am sorry but this is the soonest we can get your sub begun. If you need any more info, email me personally on; ellie.purvis@uniquemagazines.co.uk. Thanks so much and apologies for any inconvenience. Kind Regards, Ellie😀
Hi, Hope you are ok and I am so sorry to hear this. This was sent on the 16th of December via international airmail. For deliveries to Israel please allow a maximum of 60 days for delivery and especially over Christmas, considering that the post over December can be slightly busier. The magazine will likely arrive sooner than this maximum time scale but we appreciate you waiting this estimated time. Thanks so much and let me know if you need anything else. Kind Regards, Ellie😊
“Not so happy with this service. I had opted for first delivery to be 22.12.2021 but it did not arrive. I rang in to find out that they had changed it to first delivery to be 14.1.2022. The recipient of the subscription was very upset about the delay of receiving the magazine.”
Hi, I am so sorry about this. I can only apologize for this delay in the first issue and I understand any frustration. I can assure you from January the sub will run smoothly. Thanks a lot for your understanding and the review. Thanks, Ellie😊
“Unique magazines made a mistake with delivery options and did not help one bit with amending the date of delivery to correct their mistake
This ended in a ruined Christmas gift surprise”
Hi, I have been in contact with you regarding this. From our end, there is no proof to show you selected the start date to be after Christmas. If it was selected by yourself, the only thing it could be is a system error, in which it was sent to publishers without this requested date. We are sorry about this.
Further to this, we have seen no previous contact to us on email regarding the amending date of the delivery and I did respond to you 3 hours ago regarding this, as it is little proof without a date the email was sent and a screenshot of the agent's response.
Unfortunately, we could not correct the start date when the first issue had already been sent and arrived, as the sub has begun as active. If it was already on the way, we could never stop it from arriving and I am so sorry.
I will continue to discuss this with you via email whenever you can get back to me, so we can ensure to help you come to a preferred resolution.
So sorry for any inconvenience.Thank's, Ellie😀
“Have just started having a magazine delivered (2nd issue was due) and they are already claiming that they have sent 4 issues (via email). Am hoping that having a subscription doesn’t mean I’m going to be ripped off but doesn’t bode well.
Alison Mitchard”
Hi, So far two physical copies of the magazine have indeed been sent to you. Despite this, they are both special editions including double the content and they are double the cost per issue. This means rather than scanning out as one issue each, they scan out as two, As it is two magazines packed into one amazing issue! They often do this over Christmas, so issues arrive with no disruption before the Christmas post gets hectic. This will continue as normal from the next issue which is due this week. You will not be ripped off at all. Hope this helps and thanks very much. Kind Regards, Ellie😊
Hi Kyle, thank you for your review. I can confirm that your magazine was posted out on the 6th of December. We request you allow 60 working days for this to arrive. This is due to the global postal delays. Kind regards, Jessica.
Hi, thank you for your review. I can confirm that when the order was set up, there was a single issue placed for issue 50. Then the subscription was also set up, to begin with, issue 50. This is why you received a duplicate.
On our website, you can change which issue you would like the subscription to begin with. I hope this helps, Kind regards - Jessica.
“Having subscribed to magazines last year I did not receive a single issue. I’ve sent multiple emails with no reply and then I received an automated email
Asking if I wanted to renew my subscription!!! No customer service - well in fact no service at all!!!”
Hi Marie, I can confirm that we spoke in March 2021. We compensated for the missing editions but had no further contact from you since then. I will send a separate email regarding this and hopefully, we can come to a resolution. Kind regards, Jessica.
Thank you for your review and rating. We appreciate this feedback! Your magazine was posted out on the 6th of December. Due to the global postal delays, we request you allow a maximum of 60 working days for this to arrive. Kind regards, Jessica
Thank you for your review and rating. We appreciate this feedback! Your magazine was dispatched out on the 6th of December. Due to global postal delays, please allow 60 working days for this to be received, Kind regards, Jessica
Hi Peter, I can confirm that you have chosen a publisher title. These titles can take 4-6 weeks to be processed and begin. We will obtain a start date for you, when we have this a member of our team will be in touch :) - Jessica
