Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,441 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,441 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Unique Magazines made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not received one copy of the magazines ordered. One there was not enough supply and the second the delivery date was changed by a month . Hopefully we will receive both magazines in August”

Helpful Report

Posted 2 years ago

Hi, I am so sorry about this. At the moment, bridal magazines are in high demand and limited supply for most are able to be offered, from our suppliers and just in general. I understand this may be frustrating and we are trying to keep customers informed as much as possible. Suppliers will often inform us that they can supply the stock and then not receive enough themselves, due to the shortage of magazines being published at this current time. I do apologise and at any point, we can of course offer a cancellation and refund or credit. I see you are down for the issues in August so please do look out for them arriving, in that month. Many Thanks, Ellie :)

Posted 2 years ago

“I'm still waiting on my first issue. My ordernumber is UM1143070. You have been keeping me on a loop for almost a year now. If you can't deliver the magazine I ordered, please reimburse me. Thanks you.”

Helpful Report

Posted 2 years ago

Hi, really sorry to hear this and I have dropped you a personal email to resolve this. Thanks, Ellie :)

Posted 2 years ago

“This is a common problem when one is asked for a review from a magazine company. It says "you have purchased a magazine from us please let us have a review". I have purchased a few magazines recently, so I don't know the magazine to which this survey refers. The survey needs to specify the name of the magazine which you have bought. This is not a problem unique to "unique " magazines Unfortunately I am not able to give a review and there is no alternative other than a poor one to bring this to the attention of the survey people and the magazine. I hope this is useful input.”

Helpful Report

Posted 2 years ago

Hi, for each magazine you order from us, we send off a confirmation email including which magazine was ordered, how much you paid and the address included ect. This would show you which one you ordered through us and help you keep track of your purchases. You ordered Railway By-lines through us it seems. Thanks for the feedback and things we could improve. Have a nice week, Ellie :)

Posted 2 years ago

“I’ve paid for a subscription that I haven’t actually received yet… so not best pleased, if I’m honest.”

Helpful Report

Posted 2 years ago

Hi, I am really sorry to hear this. At the moment, there are a few American publications which are not coming into the UK, or arriving in limited supply. This is unfortunately, out of our control and we are getting updates as often as possible as to when this will continue as expected. Issue dates are often pushed back, indicating due to current circumstances, they are not coming into the UK. If you are not happy to wait, please email me on; ellie.purvis@uniquemagazines.co.uk and I can sort a credit or refund. Hope this is ok and I apologise for any inconvenience caused. Kind Regards, Ellie :)

Posted 2 years ago

“The one off order has still not be received so I can't give a constructive review yet. In fairness I have been informed that there is a problem in your supply from the publishers which I accept is beyond your control.”

Helpful Report

Posted 2 years ago

Hi, I am so sorry about this. As you are aware, there has been some issues in supplying this direct and we are working hard to stock the correct amount of copies for all customers. We can offer a refund or credit at anytime you request, as we would hate to keep you waiting for the next issue if you do not wish too. We have had confirmation that we will get the correct amount of copies for the next issue and so we should definitely be able to provide our customers with this, as per ordered. I am really sorry for any inconvenience and if you need anything further, please email me directly; ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)

Posted 2 years ago

“still have NOT received the ordered magazine! the order was on 3 June 2021. have never had this problem before with UNIQUE Magazines.”

Helpful Report

Posted 2 years ago

Hi, I am so sorry to hear this. We dispatched this on the 9th of July 2021 for you , via international, priority air mail. We ask to allow no more than 30 days for delivery and so this should have arrived. I have emailed you directly , to sort this and ensure we get a replacement issued or a refund. Thanks a lot. Kind Regards, Ellie :)

Posted 2 years ago

“I never got it”

Helpful Report

Posted 2 years ago

“Nothing wrong with deliver but Daphne’s magazine isn’t as good as it used to be.”

Helpful Report

Posted 2 years ago

Hi Kate, thank you for your review. Unfortunately as we are not the publisher, we can't comment on the content. However, please do give us feedback on the service as a whole :) - Kind regards, Jessica.

Posted 2 years ago

“Purchased two subscriptions for magazines. When I received the first issue from both of the subscriptions, they were received damaged. Costumer service said the problem were out of their hands once they were shipped and would nothing do but to give me a refund. Had hoped to get them cheaper here than on eBay, but I was totally wrong about that.. Unfortunately. They were only shipped in a plastic bag, not even cardboard was used because that would make the shipping more expensive.. They even said they couldn’t ensure me I would receive them in perfect condition.”

Helpful Report

Posted 2 years ago

Hi Nicklas, thank you for your review. I am terribly sorry that the magazines did not arrive in good condition! Unfortunately, we can not always promise that they will arrive in pristine condition - we can only promise that they are sent out in pristine condition. Due to the magazines being very light they are more susceptible to being damaged. If we were to use a different packing method, this would unfortunately bump up the costs for a subscription. We post thousands of magazines every week all over the world and we rarely get any damaged magazines - so I am very sorry that you have incurred these problems. The subscriptions have now been cancelled and refunded back to you. I can only apologise that the delivery service has failed both parties in this matter. If you have any further feedback, questions or queries - please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.

Posted 2 years ago

“Why does it take so long to process and get the subscription up and running? This is my review as the magazine has not yet been received by the recipient”

Helpful Report

Posted 2 years ago

Hi, This particular order is through publisher's and so we must send this off to them, to allow them time to process it and set a certain start date, usually for the next issue available. I have emailed publisher's to get this date, and will get back to you asap with this information. I really hope this is ok and thanks for your patience. Kind Regards, Ellie :)

Posted 2 years ago

“I would give you no stars if that were possible. I live in Australia but it appears it is a distance too far for any delivery. I ordered The English Garden back in January and have yet to receive one copy of the magazine. Your delivery service is disgraceful. I shall wait until the middle of July and if nothing arrives by then, I shall expect a full refund.”

Helpful Report

Posted 2 years ago

Hi, I am so sorry to hear this! I have searched for your order using your email, as the order number connected is not one of ours. It seems, there is a possibility that this was not ordered through us. I have dropped you a personal email to get this resolved and I hope this is ok😊I apologise for any inconvenience. Thanks, Ellie !

Posted 2 years ago

“No magazine arrived yet!”

Helpful Report

Posted 2 years ago

Hi Ian, thank you for your review. I am terribly sorry that you have waited a long time for your first issue to be received. I can confirm that one of our customer service agents Ellie, is looking into this for you. She will contact you as soon as possible with any updates. I can only apologise for the delay and inconvenience caused. Kind regards, Jessica.

Posted 2 years ago

“We haven’t received one yet!”

Helpful Report

Posted 2 years ago

Hi, I am so sorry to hear this. It seems this payment was done online and selected to begin with the June-July issue, which we recently had in. I am going to investigate this a little further and please expect a personal email regarding this, in the next hour. Thanks a lot for your patience and understanding. Kind Regards, Ellie :)

Posted 2 years ago

“I ordered quiltmanua 143 at the beginning of May. I have still not received it and have rung twice, spoke to a girl who had no idea what I was talking about. Dreadful service”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear this! I can see your order and confirm you ordered issue 143, which was due the 4th of June 2021. This is most likely on the way to us from suppliers however, I have checked in with them regardless, to ensure this is the case. I will drop you a personal email to confirm this and thanks for your patience. Have a lovely day, Ellie :)

Posted 2 years ago

“Usually the magazine arrives on time I am satisfied with the service My emails are answered promptly”

Helpful Report

Posted 2 years ago

Hi, Thanks for the feedback which is positive, but I can see you have only gave us 1 star? Is there anyway we can improve the service? Please let us know and thanks again, Ellie :)

Posted 2 years ago

“I think it is a shame that your system hadn’t registered that although I have paid for a magazine, the payment was for a magazine which was sold out (although this was not shown on the advert for the magazine) and I have yet to receive any magazine from you. I am sorry to have to say that I think you have made three errors.”

Helpful Report

Posted 2 years ago

Hi, I am really sorry to hear this. We have been able to offer the next issue, a refund or a credit applied to your account. I see you chose the next issue and so we will ensure to provide this to you. I am really sorry that there was not enough stock to provide your order and this is a rare occurrence. Please do let me know if you need anything via my direct email; ellie.purvis@uniquemagazines.co.uk. Have a lovely day, Ellie :)

Posted 2 years ago

“I paid for it but recieved nothing”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear this. This was dispatched on the 26th of April 2021 and it should have been with you no later than today. I have dropped you a personal email to find out how you would like us to compensate and I do hope this is ok. I apologise for any inconvenience caused. Kind Regards, Ellie

Posted 2 years ago

“The magazine arrives promptly each and every month. Good quality and puzzles are challenging”

Helpful Report

Posted 3 years ago

Hi, Thanks for the review. I see you have given us only 1 star, is there any way we can improve? If so please let me know ;ellie.purvis@uniquemagazines.co.uk. Kind Regards, Ellie :)

Posted 3 years ago

“My daughter really wanted a Marvel comic subscription for her 12th birthday. I ordered 12 months worth of comics a few weeks before her birthday in the hope that I could give her the first comic on the day. Nothing arrived, then a couple of weeks later I received an email cancelling the subscription. I had to actually request a refund of the £75 spent and still haven’t received it in my bank account. Very poor service. My daughter was very upset and I am still out of pocket!”

Helpful Report

Posted 3 years ago

Hi, sorry to hear this. Unfortunately, this particular magazines has ceased publication and this is a decision made by publishers, which is out of our control. We have credited you the £75.00 and to request the refund, please follow the instructions on the email sent including your credit. If you have already done this, my apologies as it is a new system and we are working on any errors. I have passed this information onto my manager and your refund will be processed in 7-10 working days. I apologise for any inconvenience caused. Thanks, Ellie :)

Posted 3 years ago

“Despite ordering and paying for 3 months of thatslife crime scene magazine in April reafy to get the May edition. I have received nothing. Money gone from my bank not happy, disgraceful service.”

Helpful Report

Posted 3 years ago

Hi, sorry to hear this. The May edition of That's Life Crime Scene is due on the 15th of May 2021. This issue will be sent for you on or around this date and please allow a maximum of 14 days for delivery, although it is usually a lot quicker. I hope this is ok and if you need anything else, please contact my direct email; ellie.purvis@uniquemagazines.co.uk. I do hope this helps and I apologise again. Thanks, Ellie

Posted 3 years ago

Unique Magazines is rated 4.4 based on 7,441 reviews