“Didn’t arrive,waited for the magazine and wrote many emails to say this ,they claimed that it was despatched and to wait 6 days,then you can report it not arrived. Waste of my time so disappointed.”
Hi, thank you for your review. We apologise the magazine was not received to the given delivery address. I can see that this has now been resolved with one of our customer service agents, Alex.
A refund has been processed for you. - Jessica :)
Hi Norma, thank you for your review. We are glad that you find our service excellent! Please let us know what we can do to receive a 5 star rating! - Jessica :)
Hi my colleague contacted you on the 27th of September 2021, informing you we could not obtain the current issue and the sub would naturally begin with the next available issue. This will be the Dec 21 issue, which is due roughly the 29.10.2021. If you do not want to wait for this issue, please let me know and I can get your sub cancelled and a refund applied 'ellie.purvis@uniquemagazines.co.uk'. Hope this is ok and thanks for your understanding. Kind Regards, Ellie😁!
Hi, I am so sorry to hear this and upon checking, we have not had an issue of this in some time. I know during Covid, a lot of publisher's placed their magazines on hold or suspended them, untill life resumed. Some also stopped providing to wholesalers. I have sent an enquiry to suppliers, to see if they know why we have not had an issue in a while and when we may be due one! When I get a response, I will drop you an email and feel free at any time, to email me personally on 'ellie.purvis@uniquemagazines.co.uk'. In the meantime if you would like a cancellation and refund, let me know and I can offer this! Thanks so much for your patience and understanding.
Thanks, Ellie😁
Hi, Thanks for the review and sorry to hear this. So we had limited supply of issue 07 on this occasion meaning any new subs placed after the 9th of September, would naturally kick in with issue 08. We included this info on our site, so customers can clearly see the information when placing their sub. Please see this copied from site below;
https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211
'Please note issue 07 2021 is already sold out and all new subscriptions purchased after 9th September 2021 will begin with issue 08 which is due in November. Please call us if you have any questions'. (taken from our site description).
Since you placed this on the 20th of September, it is due to begin with issue 08 which is due roughly the 16th of November 2021.
Really hope this is ok and we apologise for the wait on this occasion. From here, they are released around every 6 weeks and so they will be regular from the first edition. Hope this is ok and thanks for the review. Thanks, Ellie :)
Hi James sorry to hear this. I spoke with you this morning via email where you explained you had accidently ordered the next issue No 93, which is due the 4th of November 2021. This will go 1st class on this date for you, taking no more than 6 working days to arrive! We can then discuss a subscription, as I know you were interested in taking one out possibly.
In regards to our pricing, this is worked out using the cover price of the magazine, the weight to determine postage prices, the packaging and compensations. We also pay to get this from a supplier and the costs must be measured, to make all ends meet!
I am glad we sorted this earlier and if you need anything else feel free to let me know.
Thanks- Ellie😁
Hi Lynn, This is a publisher order and so they can take a maximum of 4-6 weeks to begin, which is stated on our policy. I have called publisher's and they have informed me your sub is due to begin with the December 2021 issue, which has the on sale date of the 29th of October 2021! Not long to wait now and thanks so much for your patience! Have the best rest of your day and if you need anything else, please feel free to let me know. Thanks, Ellie :)
Hi, Sorry to hear this. We dispatched your single issue via air mail on the 24th of September 2021. With magazine deliveries to France via air mail, please allow the maximum of 30 days for them to arrive. This takes us to roughly the 24th of October 2021. Please do allow this maximum and if it does not arrive, let me know straight away. My personal email is; ellie.purvis@uniquemagazines.co.uk. We can then get an issue resent or another one sent in replacement. We could also offer a credit or refund if you would prefer!
Hope this makes sense and apologies for any inconvenience. Kind Regards, Ellie :)
Hi Marbeth, thank you for your review. I apologise for all inconvenience caused - this title has ceased publishing. We have therefore sent a credit note to your account, I apologise this was not received - I have now resent this and hopefully you receive this and you can put the credit towards a different subscription or you can also request a refund from your account. Many apologies for all inconvenience caused. - Jessica.
“A COMPLETE SHAMBLES...
Of my last ten orders two have arrived damaged. With six of them payment has been blocked by something called SagePay. Sadly Unique Magazines are indeed unique but for all the wrong reasons. On a positive note the company do have a big selection of magazines but Newsstand are so much better.”
Hi Paul, thank you for your review. I apologise that you have had so much trouble with setting up orders then some being received damaged.
Our payment system is SagePay and unfortunately it is out of control whether the payments go through on here - there can be a number of reasons why SagePay rejected your card - our apologies. Regarding the damaged editions - our distribution team is aware and we are currently looking at better packaging materials and methods. We also apologise for the inconvenience caused due to this. If there is any further feedback you can give us so we can improve the service, please do not hesitate to contact us on enquiries@uniquemagazines.co.uk - Jessica.
Hi! Thank you for your review! I can confirm the Fall edition that you have ordered has not came onsale until today 24.09.2021 - this means it should be dispatched today or Monday and with you very soon! Thank you for your patience in the meantime. - Jessica.
Hi Lucy, I can confirm that your subscription will begin with issue 02 - this is due for dispatch on or around the 5th of October. I hope this helps! - Jessica.
Hi, Thanks for the feedback! This may be cheaper through Lovatts direct, as they are publishers and actually create the magazine and send it from their printers. We must pay to get this from a supplier, work out the price based on average cover price of the magazine, weight, packaging and postage. We will also compensate wherever possible and ensure you get all issues paid for! You may find this often, that it is cheaper through publisher's but unfortunately, this will almost always be the case. Apologies for any inconvenience! Kind Regards, Ellie😊!
Hi, Sorry to hear this. We were unaware you recieved the wrong magazine, this is the first correspondence we have had from you, so my apologies it has not been sorted. I am extremely sorry that the wrong magazine may have been picked in our warehouse and I have dropped you a personal email to sort out your compensation. Thanks for your feedback and look forward to hearing from you! Kind Regards, Ellie😁
Hi Noelle, thank you for your review. My apologies that you have rated this service 1 star.
I will send you an email with information about your subscription. Unfortunately, we won't know that a customer has a query or question, until they contact us about it - we are always more than happy to help! Kind regards, Jessica.
“Since Brexit I have had to pay consumes that delays delivery by days or weeks. Why could I not deal with a company based in Germany for a German magazine printed in Germany? Please transfer me to a company based in Germany to pay a subscription...
Ivan Szelenyi”
Hi Ivan, hope you are well. We send these via air mail and we could not get them to you any quicker unfortunately! I spoke with you yesterday and explained the situation regarding the vat and handling fees due to Brexit, which is now resolved! You may be able to purchase this in Germany, we are not publisher's so I have no knowledge as to any companies you may be able to order this through over there. We can however, cancel your order and refund you your money, so you can purchase this elsewhere. I will drop you a personal email to resolve this and apologies for any inconvenience. Kind Regards, Ellie😊
