Hi Louise so sorry you feel this way. So if you were to pick this magazine up in a store, you would only pay the cover price alone, as you are going in the store to purchase it yourself! For a single issue, we work out the pricing based on the magazine's cover price, 1st class postage, packaging, payment to get it from suppliers, compensations and profit, as we are a business and this is how we run. We provide free postage with subscriptions but single issues, are sent 1st class for quicker service and if we were not to add on this postage cost, we would lose money from single-issue orders. Since we are not publishers, we cannot provide it for the lowest cost as they can simply send the magazine straight from the printers, unlike us who must get it from a supplier and have our staff work super hard to get it out to you! I understand any frustration but hopefully, this clears up the pricing system and how we keep our popular business running, to help customers obtain their favorite magazines! We appreciate the feedback. I hope you have a nice day and an even better Christmas!
Thanks a lot- Ellie😊
Hi James,
Hope you are well,
So I can confirm to you that your magazine was dispatched - but unfortunately, there is the possibility of issues getting lost in transit. I do apologize for you not receiving this and I can see that you were refunded for this. We do try our best to get customer issues to them promptly, but once it leaves out distribution it is out of our hands - Again I apologize - Alex
“It’s been over a month and a half now and my magazines haven’t arrived. Unique Magazines can provide no tracking code even though I’ve paid lots for this purchase. So dissatisfied”
Hi, Sorry we do not have access to specific tracking codes. We send thousands of magazines each week and so we cannot provide specific numbers to track customer orders, as they are sent in bulk. We can, however, ask you to allow a maximum period before then compensating. Tank was sent on the 27th of October and please allow until over the weekend for this to arrive. The same applies to Vogue Spanish as they were sent in the same package. If these do not arrive by Monday, let me know and we can either send a replacement or refund you for your purchase. You can even email me personally about this; ellie.purvis@uniquemagazines.co.uk. Kind Regards, Ellie :)
Hi, Thanks for letting us know. This magazine was originally sent on the 27th of October 2021, where it was returned to us by postal services on the 15th of November 2021, due to an insufficient address. I personally contacted you via email, on this date in which I asked you to confirm your address before resending the issue. You confirmed this and I noticed that when you originally placed the order, you did not put your house number on. I added this in for you and had the issue resent on the 23rd of November 2021, only 3 days ago! This was sent via priority airmail to the USA and please allow the maximum of 60 days for delivery, although it is ikely to arrive much sooner. Hopefully, this clears up this problem. Thanks, Ellie :)
“absolute disgrace, it is Tuesday and I just got the message the tv magazine for this week just have been dispached!! well I dont need it any more than, thank you for leaving me without it for a week with covid, really nice NOT!! I want to cancel this asap, waste of time and money”
Hi Joanna. There seems to be some confusion. I can see that this is your first subscription with us.
The edition posted on Tuesday is for Saturday coming (20.11.2021) and onwards. Not for beginning (13.11.2021).
Please contact us by telephone, email or live chat if you have any queries or questions regarding your subscription, we can then help you with all subscription queries and questions, rather than leaving us a review. - Jessica
“Didn’t arrive,waited for the magazine and wrote many emails to say this ,they claimed that it was despatched and to wait 6 days,then you can report it not arrived. Waste of my time so disappointed.”
Hi, thank you for your review. We apologise the magazine was not received to the given delivery address. I can see that this has now been resolved with one of our customer service agents, Alex.
A refund has been processed for you. - Jessica :)
Hi Norma, thank you for your review. We are glad that you find our service excellent! Please let us know what we can do to receive a 5 star rating! - Jessica :)
Hi my colleague contacted you on the 27th of September 2021, informing you we could not obtain the current issue and the sub would naturally begin with the next available issue. This will be the Dec 21 issue, which is due roughly the 29.10.2021. If you do not want to wait for this issue, please let me know and I can get your sub cancelled and a refund applied 'ellie.purvis@uniquemagazines.co.uk'. Hope this is ok and thanks for your understanding. Kind Regards, Ellie😁!
Hi, I am so sorry to hear this and upon checking, we have not had an issue of this in some time. I know during Covid, a lot of publisher's placed their magazines on hold or suspended them, untill life resumed. Some also stopped providing to wholesalers. I have sent an enquiry to suppliers, to see if they know why we have not had an issue in a while and when we may be due one! When I get a response, I will drop you an email and feel free at any time, to email me personally on 'ellie.purvis@uniquemagazines.co.uk'. In the meantime if you would like a cancellation and refund, let me know and I can offer this! Thanks so much for your patience and understanding.
Thanks, Ellie😁
Hi, Thanks for the review and sorry to hear this. So we had limited supply of issue 07 on this occasion meaning any new subs placed after the 9th of September, would naturally kick in with issue 08. We included this info on our site, so customers can clearly see the information when placing their sub. Please see this copied from site below;
https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211
'Please note issue 07 2021 is already sold out and all new subscriptions purchased after 9th September 2021 will begin with issue 08 which is due in November. Please call us if you have any questions'. (taken from our site description).
Since you placed this on the 20th of September, it is due to begin with issue 08 which is due roughly the 16th of November 2021.
Really hope this is ok and we apologise for the wait on this occasion. From here, they are released around every 6 weeks and so they will be regular from the first edition. Hope this is ok and thanks for the review. Thanks, Ellie :)
Hi James sorry to hear this. I spoke with you this morning via email where you explained you had accidently ordered the next issue No 93, which is due the 4th of November 2021. This will go 1st class on this date for you, taking no more than 6 working days to arrive! We can then discuss a subscription, as I know you were interested in taking one out possibly.
In regards to our pricing, this is worked out using the cover price of the magazine, the weight to determine postage prices, the packaging and compensations. We also pay to get this from a supplier and the costs must be measured, to make all ends meet!
I am glad we sorted this earlier and if you need anything else feel free to let me know.
Thanks- Ellie😁
Hi Lynn, This is a publisher order and so they can take a maximum of 4-6 weeks to begin, which is stated on our policy. I have called publisher's and they have informed me your sub is due to begin with the December 2021 issue, which has the on sale date of the 29th of October 2021! Not long to wait now and thanks so much for your patience! Have the best rest of your day and if you need anything else, please feel free to let me know. Thanks, Ellie :)
Hi, Sorry to hear this. We dispatched your single issue via air mail on the 24th of September 2021. With magazine deliveries to France via air mail, please allow the maximum of 30 days for them to arrive. This takes us to roughly the 24th of October 2021. Please do allow this maximum and if it does not arrive, let me know straight away. My personal email is; ellie.purvis@uniquemagazines.co.uk. We can then get an issue resent or another one sent in replacement. We could also offer a credit or refund if you would prefer!
Hope this makes sense and apologies for any inconvenience. Kind Regards, Ellie :)
Hi Marbeth, thank you for your review. I apologise for all inconvenience caused - this title has ceased publishing. We have therefore sent a credit note to your account, I apologise this was not received - I have now resent this and hopefully you receive this and you can put the credit towards a different subscription or you can also request a refund from your account. Many apologies for all inconvenience caused. - Jessica.
“A COMPLETE SHAMBLES...
Of my last ten orders two have arrived damaged. With six of them payment has been blocked by something called SagePay. Sadly Unique Magazines are indeed unique but for all the wrong reasons. On a positive note the company do have a big selection of magazines but Newsstand are so much better.”
Hi Paul, thank you for your review. I apologise that you have had so much trouble with setting up orders then some being received damaged.
Our payment system is SagePay and unfortunately it is out of control whether the payments go through on here - there can be a number of reasons why SagePay rejected your card - our apologies. Regarding the damaged editions - our distribution team is aware and we are currently looking at better packaging materials and methods. We also apologise for the inconvenience caused due to this. If there is any further feedback you can give us so we can improve the service, please do not hesitate to contact us on enquiries@uniquemagazines.co.uk - Jessica.
