“Why does it take so long to process and get the subscription up and running?
This is my review as the magazine has not yet been received by the recipient”
Hi, This particular order is through publisher's and so we must send this off to them, to allow them time to process it and set a certain start date, usually for the next issue available. I have emailed publisher's to get this date, and will get back to you asap with this information. I really hope this is ok and thanks for your patience. Kind Regards, Ellie :)
“I would give you no stars if that were possible. I live in Australia but it appears it is a distance too far for any delivery. I ordered The English Garden back in January and have yet to receive one copy of the magazine. Your delivery service is disgraceful. I shall wait until the middle of July and if nothing arrives by then, I shall expect a full refund.”
Hi, I am so sorry to hear this! I have searched for your order using your email, as the order number connected is not one of ours. It seems, there is a possibility that this was not ordered through us. I have dropped you a personal email to get this resolved and I hope this is ok😊I apologise for any inconvenience. Thanks, Ellie !
Hi Ian, thank you for your review. I am terribly sorry that you have waited a long time for your first issue to be received. I can confirm that one of our customer service agents Ellie, is looking into this for you. She will contact you as soon as possible with any updates. I can only apologise for the delay and inconvenience caused. Kind regards, Jessica.
Hi, I am so sorry to hear this. It seems this payment was done online and selected to begin with the June-July issue, which we recently had in. I am going to investigate this a little further and please expect a personal email regarding this, in the next hour. Thanks a lot for your patience and understanding. Kind Regards, Ellie :)
“I ordered quiltmanua 143 at the beginning of May. I have still not received it and have rung twice, spoke to a girl who had no idea what I was talking about. Dreadful service”
Hi, Sorry to hear this! I can see your order and confirm you ordered issue 143, which was due the 4th of June 2021. This is most likely on the way to us from suppliers however, I have checked in with them regardless, to ensure this is the case. I will drop you a personal email to confirm this and thanks for your patience. Have a lovely day, Ellie :)
Hi, Thanks for the feedback which is positive, but I can see you have only gave us 1 star? Is there anyway we can improve the service? Please let us know and thanks again, Ellie :)
“I think it is a shame that your system hadn’t registered that although I have paid for a magazine, the payment was for a magazine which was sold out (although this was not shown on the advert for the magazine) and I have yet to receive any magazine from you. I am sorry to have to say that I think you have made three errors.”
Hi, I am really sorry to hear this. We have been able to offer the next issue, a refund or a credit applied to your account. I see you chose the next issue and so we will ensure to provide this to you. I am really sorry that there was not enough stock to provide your order and this is a rare occurrence. Please do let me know if you need anything via my direct email; ellie.purvis@uniquemagazines.co.uk. Have a lovely day, Ellie :)
Hi, I am sorry to hear this. This was dispatched on the 26th of April 2021 and it should have been with you no later than today. I have dropped you a personal email to find out how you would like us to compensate and I do hope this is ok. I apologise for any inconvenience caused. Kind Regards, Ellie
Hi, Thanks for the review. I see you have given us only 1 star, is there any way we can improve? If so please let me know ;ellie.purvis@uniquemagazines.co.uk. Kind Regards, Ellie :)
“My daughter really wanted a Marvel comic subscription for her 12th birthday. I ordered 12 months worth of comics a few weeks before her birthday in the hope that I could give her the first comic on the day. Nothing arrived, then a couple of weeks later I received an email cancelling the subscription. I had to actually request a refund of the £75 spent and still haven’t received it in my bank account. Very poor service. My daughter was very upset and I am still out of pocket!”
Hi, sorry to hear this. Unfortunately, this particular magazines has ceased publication and this is a decision made by publishers, which is out of our control. We have credited you the £75.00 and to request the refund, please follow the instructions on the email sent including your credit. If you have already done this, my apologies as it is a new system and we are working on any errors. I have passed this information onto my manager and your refund will be processed in 7-10 working days. I apologise for any inconvenience caused. Thanks, Ellie :)
“Despite ordering and paying for 3 months of thatslife crime scene magazine in April reafy to get the May edition. I have received nothing. Money gone from my bank not happy, disgraceful service.”
Hi, sorry to hear this. The May edition of That's Life Crime Scene is due on the 15th of May 2021. This issue will be sent for you on or around this date and please allow a maximum of 14 days for delivery, although it is usually a lot quicker. I hope this is ok and if you need anything else, please contact my direct email; ellie.purvis@uniquemagazines.co.uk. I do hope this helps and I apologise again. Thanks, Ellie
Hi, Sorry to hear this. This is a publisher order and so please do bare in mind they can take a maximum of 4-6 weeks to kick in. I have checked in with publishers and can confirm this will begin with the June 2021 issue, which will be with you no later than the 19th of May 2021, which is the official on sale date of the magazine. I do hope this is ok and if you need anything else, please do email me at; ellie.purvis@uniquemagazines.co.uk. Thanks for your patience, Ellie :)
Good morning Anna, thank you. We understand that there are delays with deliveries outside the UK at the moment. We request you allow 30 days from the dispatch date. If you still haven't received your issues past this 30 days, please do get in touch. Our team will happily help you! Kind regards, Jessica.
Hi, Hope you are well. I am really sorry to hear this. We have been looking into this title for a little while, as publication dates have been pushed back and delayed, continuously. We also noticed the official F1 publisher site has been removed and there are no contact details for them unfortunately. I can confirm we have recently had confirmation that this magazine has now ceased publication. We are working through a long list of credits at the moment, to ensure customers get their refund or offer for a different magazine. I will get your order refunded today and please allow 3-5 days for it to show in your PayPal account. I do hope this is ok and I apologise for any inconvenience caused. Many Thanks, Ellie :)
Hi Jennifer, thank you for your review. I am terribly sorry that no magazines have been received as of yet. A customer service representative will be in touch soon to resolve this directly. Kind regards, Jessica.
Hi, I am so sorry to hear this. This Spring issue is due in tomorrow and so it will dispatched then, 1st class. Please allow 6 working days from the date it is dispatched for it to arrive with you. I hope this is okay and I apologise again for any inconvenience caused. Thanks, Ellie :)
Hi, So sorry to hear this. I have checked in with suppliers, to find out when we are due the next issue of Cat World. I will then drop you an email as to when your subscription will start. I appreciate your patience. Many Thanks, Elie :)
Hi, I am so sorry to hear this. I have emailed our suppliers to find out when this next issue is due to get to us and will be back in touch with you via email to confirm this. I apologise again and appreciate your patience. Kind Regards, Ellie :)
“Really disappointed. Purchased a magazine at the beginning of March and a month and a half later we still have no magazine. No one let me know of the problem with the supplier until I contacted them. Surely they should be checking that the magazines have been sent out? No offer of a refund. But offered the following edition instead. More waiting. Won’t be using Unique again I’m afraid.”
Hi, so sorry to hear this. We have a Non dispatch report, in which we can see which magazine have not been sent, from customer orders. This means we can contact suppliers and get further information. There is a long list to go through and I am so sorry for any inconvenience regarding the title you are enquiring. The May edition is due to be sent on or around the 15th of April 2021 however, please do contact me directly if you wish for a refund so I can get this sorted ; ellie.purvis@uniquemagazines.co.uk. I do hope this helps and I apologise for any inconvenience caused. Kind Regards, Ellie :)
Hi, Sorry to hear this. I can confirm I spoke with you this morning and refunded this money back into your account. In regards to our email, this should definitely work. email: enquiries@uniquemagazines.co.uk. I apologise for any inconvenience caused. Kind Regards, Ellie :)
