Hi, I apologise that this has not been recieved. Currently, the Hola! publisher has stopped sending in copies due to Brexit, we've given them the relevant information they need to start sending in copies so we can get these dispatched to all customers.
It is with Hola! magazine to sort at the moment so we are just waiting to hear about what their next steps are. We are hoping to receive this back in as normal very soon.
I can see you purchased a single issue and If you do not wish to wait, let me know on my personal email where I can get a refund processed for you ; ellie.purvis@uniquemagazines.co.uk. Thanks for your patience and I apologise for any inconvenience caused. Thanks, Ellie :)
Hi, I am sorry to hear this. I have dropped our suppliers an email to ask when this next issue is due, so I can provide you with a certain start date. I will be back in touch with you via email by the Morning to inform you of this. I appreciate your patience. Thanks again, Ellie :)
Hi, I am sorry to hear this. The next issue of Vogue German is No 3 and this is due on the 25th of February 2021. I do hope this is okay and if you have any more queries or do not wish to wait, please get in touch via my personal email; ellie.purvis@uniquemagazines.co.uk. I appreciate your patience and apologise for any inconvenience caused. Thanks, Ellie :)
Hi, The first issue of Fireman Sam was dispatched on the 25th of January 2021. This should most definitely be with you by now and I do apologise, as I assume it has gotten lost in the post. I will get this issue resent today for you and I do hope this is okay. Please get in touch is this has not arrived within a maximum of 15 days. Thanks for your understanding, Ellie :)
Hi, I am sorry to hear this. With this being a publisher order, it can take a maximum of 4-6 weeks to begin. You can view this information on the following link from our site: https://www.uniquemagazines.co.uk/help/Delivery-Services#59
I ask if you can please allow slightly longer for this to arrive and if it has not gotten to you within the next 2 weeks, please contact my personal email and I will ensure to get this resolved; ellie.purvis@uniquemagazines.co.uk Thanks for your patience and I apologise for any inconvenience caused, Ellie :)
Hi, I am sorry to hear this. It seems you selected to begin with the next available issue, which is due on the 19th of March 2021. I do hope this is okay and I appreciate your patience. Thanks, Ellie :)
“Cannot leave a review as I have not received the first magazine yet and Unique Magazines have not replied to my question asking when the first magazine will be delivered. Overall I am very disappointed.”
Hi, I am extremely sorry to hear this and I apologise for the lack of response via email. I can confirm our enquiries are rather high at the moment and we are working very hard to get this resolved. I have dropped you a personal email to inform you of the start date for your subscription and I do hope this helps. I apologise once again and appreciate your patience. Thanks, Ellie :)
Hi, I am sorry to hear this. I can confirm this was selected to begin with issue 14, which will be dispatched tomorrow via priority air mail. Please allow a maximum of 30-60 days for this to arrive, although in most cases air mail is a lot faster. I do hope this helps and I apologise for any inconvenience caused. Thanks, Ellie :)
“Poor communication all round. Paid for the subscription in January but still have not received the magazine at the end of February, despite one email stating it was posted a week ago!”
Hi, Sorry to hear this. I can confirm this is dispatched by the publishers and it was due to begin with issue 204. This magazine should be with you by now and I apologise if it is not. I have dropped you a personal email to get this resolved and I apologise for any inconvenience caused. Thanks, Ellie :)
“Very poor service. I ordered Feb issue and was sent January issue instead. When I raised it my ticket was cancelled and I had to raise another one. 3 weeks later I received a response. Supposedly the mistake will be rectified but they are not responding to my follow up email. I will not be using Unique Magazines again.”
Hi, thank you for your review. I am terribly sorry for the time it look for us to respond to you. I can confirm that this has now been dealt with correctly and sincerely. If you have further feedback for us please do not hesitate to contact me jessica.austin@uniquemagazines.co.uk
Hi, I am extremely sorry to hear this. Your single issue was dispatched on the 20th of January 2021, using 1st class postage. This should have been with you in no more than 6 working days and so I would make the assumption that it had gotten lost in the post. I apologise and can confirm the full amount was refunded back into your account on the 4th of February 2021. Thanks, Ellie Purvis :)
Hi, we are currently experiencing delays with receiving Semana in unfortunately. Our suppliers have put this down to Brexit. Your subscription however, will begin with issue 4231 which is due on the 19th of March. I apologise for all inconvenience caused due to the delays. Kind regards - Jessica
Hi Catherine, thank you for your review. I can confirm that due to going via 1st class postage we have to charge that little bit extra. I apologise that this was an inconvenience. I can see that you purchased over 4 issues, I hope these have been received in good condition and in good time. If there is anything else we can help with, please do not hesitate to contact us - enquiries@uniquemagazines.co.uk
Hi, I am very sorry to hear this. I have dropped you a personal email regarding this and hopefully this has resolved the issue. I apologise once again and appreciate your patience. Thanks, Ellie :)
Hi, I am sorry to hear this. It seems you selected the start issue to be issue number 02, which was dispatched on the 8th of February 2021. Please allow a maximum of 30 days for this to arrive to you, due to the delivery address being in Italy. If this is not recieved within this time, let me know and I will ensure to compensate. Thankyou for your patience and understanding throughout. Kindest Regards, Ellie :)
“i have bought 3 x daphne's diary last year, and when i asked what had happend with my order they said the order was already dispatched the same day i paid for it. it seems not likely to send my parcel the same day i ordered it. i have not received my 3 x diary's yet for 2021”
Hi, thank you for your review. I can confirm that 3 copies were dispatched to you on the 7th of September, the same day that you had ordered. This is because you had ordered before 2pm. When ordering before 2pm, issues in stock are sent the same day. I apologise that these were not received. A full refund will be processed back to your paying account. I can only apologise for the inconvenience caused. Kind regards, Jessica
Hi, thank you for your review. I apologise this has not been received yet. I can confirm that this was dispatched out on the 28th of January and we request for all European countries to allow a maximum of 30 working days. If this hasn't arrived after this, please do not hesitate to contact us. Kind regards, Jessica.
Hi Margaret, thank you for your review. I can confirm that there has been a temporary suspension with this title unfortunately. The next issue is due in April. I apologise for all inconvenience caused and if you have any further questions or queries regarding this, please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - I hope this helps. Kind regards, Jessica.
Hi Sue, thank you for your review. I apologise that you have not enjoyed your first issue. The remaining balance on your subscription will be refunded back to your paying account immediately. This will take 3=5 working days to show in your account. If you have any questions regarding this, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk
Hi Sonia, thank you for your review. I apologise that you have needed to leave us this 1 star review. In regards to your subscription for Hola. We are trying to obtain issues as quickly as possible. Due to Brexit, this has became increasingly hard for the UK. We are doing all that we can in the meantime. My colleague, Ellie will email you regarding this also. Kind regards, Jessica.
