Hi Shiran, thank you for your review. I apologise this has not been received. A customer service agent will be in contact directly to arrange a refund and reason for this non receipt item. Kind regards, ^JA
Hi, I apologise that this happened. I can confirm we dispatch these every Tuesday, using 1st class postage and they should have arrived within 4 days. I can only apologise and this money was refunded back in January 2021. Have a good day. Thanks, Ellie :)
“I ordered the harry styles vogue magazine in october and it hadn’t arrived by even december. I had no contact about the update of the magazine and so i messaged them myself to ask where they told me that it had been lost in the post. Not once had they told me about this previously despite it being lost for a few weeks. If they had told me earlier i might have been able to purchase a affordable one and now all i can find is resale ones for around £50. I am so upset with them as i was really looking forward to this magazine. I have just requested a refund as it is now february and still hasn’t arrived. Very bad experience will not be placing an order again.”
Hi, Thanks for letting us know this, The official on sale date for this magazine was around the 18th of December 2020. We dispatched this on the 19th of December 2020, using 1st class postage. This should of been with you within 6 working days and I apologise it was not. I can confirm the full amount has now been refunded back into your account and I do hope this is okay. I understand any frustration that this missing issue may have caused. Kind Regards, Ellie :)
“My parents never received their magazines after a few week from the order. I tried to call, no answer. Then emailed. I had an answer eventually asking if the magazines had arrived. I replied they hadn’t and it’s been another two weeks and no reply. I would be expecting a refund now. I originally ordered beginning of January. Would not recommend this company.”
Hi, I am sorry to hear this. I can confirm Country walking was dispatched on the 4th of January 2021 and Good housekeeping was also dispatched then. They were both sent using 1st class postage and should of been with Mrs and Mr Warby within 6 days. I apologise that this was not recieved. The full amount has now been refunded back into your account and I do hope this is okay. Thanks, Ellie :)
Hi, I am sorry to hear this. Unfortunately, due to the current circumstances with Brexit, there was a difficulty obtaining lots of European titles into us, including this specific one. This is now resumed for this title and the first issue of your subscription will be NO 3 and this will be dispatched on the 05.02.2021. From this date, the subscription should be weekly , with little interruptions where possible. I do hope this is okay and I appreciate your patience. If you need anything, please contact us directly and we will assist. Kind Regards, Ellie :)
Hi, I am sorry to hear this and thanks for letting us know. I can confirm your issue was dispatched back on the 31st of December 2020 and for deliveries via sea freight to the USA, it can take a very maximum of 12 weeks. Please allow untill the 23rd of March 2021and if this does not arrive, let us know so we can get this resolved. Thankfully, from tomorrow ,all the rest of world deliveries will be sent via priority air mail meaning this delay will not be present. I hope this help's and let us know if you do not receive this by March 2021. Kind Regards, Ellie :)
“Poor customer services - messaged 3 weeks ago saying a double payment had been taken for a voucher I purchased, and included screen shots for ease of reference. Still not received refund and various emails remain unanswered.”
Hi, I am sorry to hear this. We have had a large increase of enquiries over the past few week and are working extremely hard to get these resolved. I can see you contacted regarding this double payment. I understand my colleague Jessica ,was the one who you spoke with and so she will get this resolved this afternoon for you. I apologise for the delay and we will ensure this refund is resolved. Thanks, Ellie :)
Good morning, thank you for your review. When placing your order, this was chosen, to begin with issue 32. This is due on the 18th of March. You will receive a dispatch notification via email when this is on its way to you.
I hope this helps! ^JA
“Subscription was purchased on the 24th dec for weekly magazine delivery, nothing’s been received so far (22nd Jan) - pathetic service for the amount of money charged”
Good morning, thank you for your review. I can confirm that due to Brexit, we are unsure as to what is happening with foreign magazines. No where in the UK (unless working directly with the publishers) are receiving any foreign magazines in at the moment. We were not aware that this would be a problem, or that this would happen. We are in contact with suppliers at this moment in time to discuss what will happen in the near future. As soon as we have the relevant information we will be sending an email to all our subscribers. Kind regards, ^JA
“I received the first issue and nothing else since. I sent an email to request more information about it and to ask for reimbursement but I didn’t receive any reply.”
Hello, thank you for your review. I have now replied to your enquiry on our email system. I would like to apologise for the delay in response. We are a small team and we have had a surge in customer emails and phone calls and we are working through them. Kind Regards Sarah
“Bought the subscription for my mother thinking she would receive her favourite magazine in a timely manner, as she had been relying on friends to purchase it for her. its issued on a thursday & she isn't receiving until the week after, emailed customer services to query this & never got a reply. poor customer services”
Hi, thank you for your review. I can confirm that your query has been answered today. I am sorry for the delay and all inconvenience caused. Kind regards, ^JA
“I am still waiting for the first (of thirteen issues) to be delivered to my grandson. Would it be possible to let me know when this will be? Thank you.”
Hi, thank you for your review! I can confirm this will be Feb 2021 edition due at the beginning of Feb! If there is anything else I can help with, please do not hesitate to contact us! Kind regards, ^JA
Hi! Thank you for your review! I can confirm that this will begin with the Feb edition - this is due in the first week of February. If there is anything else we can help with, please do not hesitate to contact! Kind regards, ^JA
“Haven't received anything yet and they don't answer their emails or phone. Disappointing!!!!!
Update: finally spoke to someone yesterday who promised to contact me this morning at the latest, haven't heard anything yet.”
Hi, thank you for your review. I can confirm that this subscription will begin - This will start with issue 189, on sale 4 February (dates are subject to change). If there is anything else we can help with, please do not hesitate to contact us. We have had a surge in customer queries due to the recent lockdown and have been working very hard to contact all customers in a timely manner. We hope as this subscription begins you will find this service a lot better. My apologies for all inconvenience caused. Kind regards, ^JA
Good afternoon, thank you for your review. I have looked into this for you and I can confirm that the current issue has been dispatched for you today. I apologise for the delay! Kind regards, Jessica.
