Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Spain. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“It has been a full month since I ordered my magazine and I still have not received a dispatch notice or any other information regarding my order. My decision to purchase from this website was based upon the quick response from a customer service agent on twitter who assured me that the issue would ship to my location. I have no plans to order from this service again.”
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Ireland. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Czech Republic. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days for delivery. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“I ordered and paid for a Gardner's World December 2020 edition as Unique Magazines had 2 copies left as I had forgotten to buy it. I have been collecting these particular editions for over 25 years as I love the calendar. I was assured my copy would be sent to me, but 10 days later it had not arrived. I called and was told that they had forgotten to place my order, that a manager would be told. I felt very disappointed in the service. I was told my money would be reimbursed the same day and given the telephone of a subscription company who may have a copy. On this occasion not a happy customer!”
Hi, I am sorry we could not obtain the stock to provide you with this. This was refunded on the 18th of December 2020 by my manager and we are extremely sorry that this happened. I hope the number we gave to you can help and I hope you got a hold of a copy. Again, I can only apologise for any inconvenience caused. Thanks , Ellie Purvis :)
Hi, The official on sale date of this magazine is the 18th of December 2020 and we have actually just recieved this into us this morning. These are being dispatched to all customers tomorrow with 1st class postage. Thanks, Ellie Purvis :)
Hi, the official on sale date of this magazine is the 18th of December 2020. We got these in this morning and are sending them 1st class tomorrow. Thanks, Ellie Purvis :)
Hi, This was sent on the 17th of November 2020, with 1st class postage. We had not been informed that you had not recieved the magazine and so I do apologise if this has caused any inconvenience. I assume it must have gotten lost in transit. I can confirm I have refunded the full amount back into your account. I hope this help's. Thanks, Ellie Purvis :)
Hi Mark, I am sorry to hear this. This is dispatched by the publisher's and I called them today sort this. Please check your inbox as I have responded to your query and informed you when your first issue will be sent. I hope this help's! Thanks , Ellie Purvis
Hi, I apologise you did not receive this. This was sent 1st class at the back end of November and we had not been informed by yourself, that you did not receive your issue. I can confirm I have cancelled and refunded this money into your account. This must have gotten lost in transit and I can only apologise. Thanks, Ellie Purvis :)
Hi, Thanks for the review. It seems you ordered the current issue of 10 men and the website informs you as to what magazine you are ordering. I have dropped you an email to sort any problems you have had with your order. I hope this help's! Many Thanks, Ellie Purvis :)
Hi David, Thanks so much for the review. I am aware I have spoken with you regarding this and I apologise the cover uploaded had not been updated. We refunded you the full amount of your single issue back in November and I apologise that it is not the issue you wished for. I can only apologise for this and I hope you have a lovely day. Many Thanks, Ellie :)
Hi, Thanks' for the review. I apologise you did not receive your single issues. I am aware we refunded you for one of these back in November however, we had not been informed that you had also not recieved the issue sent on the 2nd of November. I have refunded this into your account now and I apologise again that you did not receive this. Many Thanks, Ellie :)
Hi, Thanks for the review. I do apologise for this. I am aware we have already spoken regarding this and I have extended your subscription by an issue. Let me know if you need any further assistance. Kind Regards, Ellie Purvis
Hi Katherine, I can confirm that this was posted out on the 6th of November. I apologise that this has not been received. A member of our team will be in contact with you, today - to arrange a full refund for this order. Many apologies! Jessica Austin
Thank you for your review . Please accept my apologies for your TV magazine not arriving as it should this week. I was informed by the Royal Mail last week that they had major delivery issues. You should have gotten an email last week informing you of this. They assured me they were prioritising first class mail and the magazine is posted first class.
We have not changed our process at all and we post this magazine first class each Tuesday to you in the way we always have. You will also have gotten your dispatch email from us as usual. The late arrival is down to the Royal Mail. I appreciate the magazine is no good to you late and an issue will be added to your subscription to compensate for this missing issue. This means your subscription will last one issue longer than before.
I will be contacting our account manager at the Royal Mail tomorrow to complain and find out exactly what is happening and what we can expect over the coming weeks.
The next few issues of the TV magazines are coming on sale very quickly and not on the usual Tuesday. We are expecting an issue on Monday 30th Nov, Thursday 3rd Dec, Tuesday 8th December and then the next issue goes on sale on 24th December. All of these issues will be posted on those dates - again first class as always.
We are working as hard as we can to get these magazines to you as quickly as possible. As they are posted first class they should be with you on a Wednesday under normal circumstances. We know this is not happening and we ask for you please to allow until the Saturday for magazines to arrive - if they do not arrive by the Saturdays post please let us know and we will compensate the missing issue. Our customer service department is also working very hard to answer your phone calls and enquiries as quickly as possible. I do ask for your patience with this as we are a small and efficient team we can only answer one query at a time. Also if you have tried to call us on Friday or over the coming days we are one member of staff down so it may take longer than usual to answer your phone call. We will get to you as soon as we can.
I do hope you find this a suitable explanation as to why your magazine is late this week and you will be compensated for it. I can only apologise on behalf of the Royal Mail as that is where it has failed and I will be contacting them regarding this. You can view a message from the royal mail here https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update where it does list postal areas which are affected more than others but I have been told they are down almost 50% of their workforce in some areas.
Your subscription will now be extended, many apologies.
Kind regards, Jessica Austin
Hi Ewa, thank you for your feedback. I apologise that you would not use our service again. If you have any specific feedback or comments, please email me jessica,austin@uniquemagazines.co.uk and I can pass this on. I apologise for all inconvenience and frustration caused. Kind regards, Jessica.
