Hi, I am extremely sorry for the delay in response regarding this. Due to the expectational delays in the royal mail, we have been extremely busy in regards to queries and customer phone calls. We usually respond within 24 hours and I apologise that you experienced this. I can confirm this was refunded on the 22nd of December 2020. Thanks for your understanding in this matter. Thanks, Ellie Purvis :)
Hi, I can confirm this was refunded on the 22nd of December 2020 and I have responded to this in the other review which you posted. I apologise for all inconvenience this may have caused. Thanks, Ellie Purvis :)
Hi, I do apologise that you have experienced this. We have been looking into this title for a while. We have been informed that although this is still being published, it is not coming into the UK. We have tried hard to obtain this and I apologise if this has caused any major inconvenience, as I am aware it was a gift. I can confirm I have cancelled and refunded this into your account. Thanks for your patience and understanding. Kind Regards, Ellie Purvis :)
“I have changed the delivery address of both magazines I ordered which seemed a difficult operation for such an easy task. Then after all of that you send it to the old address again!!! joe”
Hi, I apologise if this is the case. I have sent you a personal email to confirm your address and ensure this is correct on our system. Look forward to hearing from you! Kind Regards, Ellie Purvis :)
“I can't rate this as Im still hoping my planned "Surprise Christmas Present" will be delivered for Christmas! Disappointed, I had to reveal my surprise has taken the joy out of this gift. I had to check if she received the magazine, therefore Im very upset”
Hi , Thanks for the review. When ordering Daphne's Diary within the UK, the subscription will always begin with the next issue and this is stated in the top description, on the following link https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211 This means your first issue will be dispatched on the 12th of January 2021 and will be number 1. Please note, you can always check with us to see if an issue has been dispatched before checking with the recipient. I hope this is okay and thanks for your patience. Kind Regards, Ellie Purvis :)
“I received my first edition of Bella on the 28th November. I emailed unique telling them that I was very disappointed with it as it contained 76 pages of the royals and 15 of adverts. Two pages of quizzes - no stories. I got a reply saying someone would contact me but nobody did - I sent another email but still got no response. I said I wouldn't have started my subscription until next year if I had known it was going to be filled with the above. I have now asked if I can have a further magazine tacked on the end of my subscription but still no reply. Not impressed”
Hi, I am sorry to hear you are not satisfied with your 'Bella Monthly' magazine. I apologise if you had little response regarding this. Due to royal mail delays, we have had an exceptional amount of customer queries and phone calls. Usually you would get a response within 24 hours and so I apologise that you have experienced this. I have now sent a personal email to yourself to resolve this. Thanks for your patience. Kind Regards. Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Spain. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Germany. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. I apologise about the delay in response however, due to royal mail delays we have had a exceptional amount of phone calls and emails. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Spain. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“It has been a full month since I ordered my magazine and I still have not received a dispatch notice or any other information regarding my order. My decision to purchase from this website was based upon the quick response from a customer service agent on twitter who assured me that the issue would ship to my location. I have no plans to order from this service again.”
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Ireland. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Czech Republic. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th of December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days for delivery. We also posted on our social media that this had came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“I ordered and paid for a Gardner's World December 2020 edition as Unique Magazines had 2 copies left as I had forgotten to buy it. I have been collecting these particular editions for over 25 years as I love the calendar. I was assured my copy would be sent to me, but 10 days later it had not arrived. I called and was told that they had forgotten to place my order, that a manager would be told. I felt very disappointed in the service. I was told my money would be reimbursed the same day and given the telephone of a subscription company who may have a copy. On this occasion not a happy customer!”
Hi, I am sorry we could not obtain the stock to provide you with this. This was refunded on the 18th of December 2020 by my manager and we are extremely sorry that this happened. I hope the number we gave to you can help and I hope you got a hold of a copy. Again, I can only apologise for any inconvenience caused. Thanks , Ellie Purvis :)
