“I subscribed and paid on 30 September 2020 today we have the 30 October and you are asking for a review. I suggest you send me a magazine first, haven’t received any as yet which is really very very poor. I will cancel my subscription.”
Hi, thank you for your review. I can confirm that we have dispatched out your single issue on the 1st of October. We also sent out a dispatch email confirming this. A member of our customer service team will be in contact regarding your address and compensation due to non receipt. Kind regards, Jessica.
“I'm so disappointed of this service
first my order was placed on Aug 15th for 2 magazines which I didn't receive them yet
second whenever I tried to contact customer service, they answered me after a week
as well as im so shocked when customer service told me that they cant track orders
am I going to receive a refund or another magazine and if how long it will take?
hope this review will be taken under consideration not like the reply of the customer service
Order Reference Number: UM1120796
this is my order number: 0345 303 6750
and this the amount I paid: Total of Order: £23.33
regards,
muna”
Hi Muna, thank you for your review. I apologise that you have not received your first issue - this was dispatched out on the 17th of August for you. As this is being dispatched to Saudi Arabia it may take between 6-12 weeks to arrive. Unfortunately we do not track our orders, but all orders are sent out via the Royal Mail, who are highly reputable. I can confirm that your next issue is the current issue and this is due for dispatch this week. I apologise that you have not had a satisfactory experience with our company and I will endeavour to do everything I can to resolve this for you. I will be in touch directly today to solve this for you and to confirm your request for a refund. Kind regards, Jessica.
“I have been using your services for several months.
During the first 6 months there was only one occasion on which my What's on TV failed to be delivered. Unfortunately this has happened twice in recent weeks. I missed most of the rugby match on Saturday as I did not know when it was on.
I really hope the rest of my subscription will be filled as I am losing faith in your services.
John S Glendinning”
Hi John. Thank you for your review. I do apologise for all the inconvenience that you have experienced! As a sport lover myself, I am sorry that you missed the rugby match! We endeavour to ensure all our customers receive an above satisfactory experience with our service. If you do have any further problems, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Lydia, thank you very much for your review! I apologise that you are receiving your issues late. We send these out to ensure they arrive with you before the date on the magazine, rather than the date they arrive in the shops. If you are unhappy with this service, or have any further comments, questions or queries. Please email me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Cathryn, thank you for your review. I do apologise for all the inconvenience caused. A member of our team will be in contact directly to have this resolved for you. Kind regards, Jessica.
Hi! Thank you for your review! I do apologise for the delay in receiving your first issue. I can confirm that Ellie is looking into this for you and will keep you updated and informed. I apologise for all inconvenience caused. If you have any questions or queries in the meantime, please do not hesitate to contact me. jessica.austin@uniquemagazines.co.uk - kind regards, Jessica.
Hi Katrina! Thank you for your review. I can confirm that this was dispatched on the 21st of September. Due to this being dispatch to Australia, we do advise this can take 6-12 weeks to arrive. The current method of transit is sea freight. If this does not arrive within 10 weeks, please email me jessica.austin@uniquemagazines.co.uk and we can look into this further for you. Kind regards, Jessica.
“Re-subscribed to the Rally Magazine for my husband more than a month ago and still not received a magazine. Took my payment with order and no correspondence to let me know what’s happening. Emailed a couple of weeks ago but no reply. Very disappointed!!!!!”
Hi Robert! Thank you for your review. I can confirm that due to your phone call this week the subscription has been cancelled and will be refunded within the next 5-7 days. I am sorry for the experience you have had with us. We constantly endeavour to ensure all of our customers are kept up to date, communicated with and overly satisfied with our service. I apologise this was not the case. If you have any further feedback, please do not hesitate to contact me jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi! Thank you for your review. I can confirm that as we could not obtain this issue of Billboard you had ordered and therefore we had cancelled and refunded you. I can confirm that an email was also sent out to you confirming this on the 6th of October. I hope this helps. Kind regards, Jessica.
Posted 4 years ago
Hi Andrea! Thank you for your review. I can confirm that on the 6th of October we sent an email out to you, to let you know that we could not obtain the specific issue of Billboard that you had ordered. We had then refunded the order back to your paying account. I do apologise for any inconvenience caused. If you have any further questions or queries, please contact me jessica.austin@uniquemagazines.co.uk kind regards, Jessica.
“Ordered this magazine in April and only received one. Have asked for the subscription to be cancelled and money refunded. Still waiting after 9 days.”
Hi Margaret, thank you for your review. I can confirm that this has now been cancelled and refund will show in your account shortly. I apologise for all inconvenience caused. I can confirm that the price is based on the cover price and weight of each issue. I hope this helps! Kind regards, Jessica.
