Hi, I apologise you did not receive this. This was sent 1st class at the back end of November and we had not been informed by yourself, that you did not receive your issue. I can confirm I have cancelled and refunded this money into your account. This must have gotten lost in transit and I can only apologise. Thanks, Ellie Purvis :)
Hi, Thanks for the review. It seems you ordered the current issue of 10 men and the website informs you as to what magazine you are ordering. I have dropped you an email to sort any problems you have had with your order. I hope this help's! Many Thanks, Ellie Purvis :)
Hi David, Thanks so much for the review. I am aware I have spoken with you regarding this and I apologise the cover uploaded had not been updated. We refunded you the full amount of your single issue back in November and I apologise that it is not the issue you wished for. I can only apologise for this and I hope you have a lovely day. Many Thanks, Ellie :)
Hi, Thanks' for the review. I apologise you did not receive your single issues. I am aware we refunded you for one of these back in November however, we had not been informed that you had also not recieved the issue sent on the 2nd of November. I have refunded this into your account now and I apologise again that you did not receive this. Many Thanks, Ellie :)
Hi, Thanks for the review. I do apologise for this. I am aware we have already spoken regarding this and I have extended your subscription by an issue. Let me know if you need any further assistance. Kind Regards, Ellie Purvis
Hi Katherine, I can confirm that this was posted out on the 6th of November. I apologise that this has not been received. A member of our team will be in contact with you, today - to arrange a full refund for this order. Many apologies! Jessica Austin
Thank you for your review . Please accept my apologies for your TV magazine not arriving as it should this week. I was informed by the Royal Mail last week that they had major delivery issues. You should have gotten an email last week informing you of this. They assured me they were prioritising first class mail and the magazine is posted first class.
We have not changed our process at all and we post this magazine first class each Tuesday to you in the way we always have. You will also have gotten your dispatch email from us as usual. The late arrival is down to the Royal Mail. I appreciate the magazine is no good to you late and an issue will be added to your subscription to compensate for this missing issue. This means your subscription will last one issue longer than before.
I will be contacting our account manager at the Royal Mail tomorrow to complain and find out exactly what is happening and what we can expect over the coming weeks.
The next few issues of the TV magazines are coming on sale very quickly and not on the usual Tuesday. We are expecting an issue on Monday 30th Nov, Thursday 3rd Dec, Tuesday 8th December and then the next issue goes on sale on 24th December. All of these issues will be posted on those dates - again first class as always.
We are working as hard as we can to get these magazines to you as quickly as possible. As they are posted first class they should be with you on a Wednesday under normal circumstances. We know this is not happening and we ask for you please to allow until the Saturday for magazines to arrive - if they do not arrive by the Saturdays post please let us know and we will compensate the missing issue. Our customer service department is also working very hard to answer your phone calls and enquiries as quickly as possible. I do ask for your patience with this as we are a small and efficient team we can only answer one query at a time. Also if you have tried to call us on Friday or over the coming days we are one member of staff down so it may take longer than usual to answer your phone call. We will get to you as soon as we can.
I do hope you find this a suitable explanation as to why your magazine is late this week and you will be compensated for it. I can only apologise on behalf of the Royal Mail as that is where it has failed and I will be contacting them regarding this. You can view a message from the royal mail here https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update where it does list postal areas which are affected more than others but I have been told they are down almost 50% of their workforce in some areas.
Your subscription will now be extended, many apologies.
Kind regards, Jessica Austin
Hi Ewa, thank you for your feedback. I apologise that you would not use our service again. If you have any specific feedback or comments, please email me jessica,austin@uniquemagazines.co.uk and I can pass this on. I apologise for all inconvenience and frustration caused. Kind regards, Jessica.
Hi Christina, thank you for your review. I can confirm that issue 11 has been dispatched out today for you. As you ordered the next issue, this has only recently came into us and is now on its way. Kind regards, Jessica.
“I ordered a subscription a month ago and as yet I haven’t had a single magazine or advice as to when I should expect one. So far I’m extremely disappointed.”
Hi Liz, thank you for your review. I can only apologise for the inconvenience. I understand that you have now phoned us and Ellie is dealing with this query. We should have an update for you by the end of this week - at the latest. Kind regards, Jessica.
“I can only rate as 1 star as nothing has arrived yet. Ordered 29th Octoberfor a monthly magazine for great nephew. No information given re date to arrive. Just hoping its about to arrive for December issue”
Hi, thank you for your review. I can only apologise for the inconvenience. You should have had an issue by now. This is dispatched by the publisher and therefore I unfortunately cannot see the dispatch history. I will email you directly regarding today. Kind regards, Jessica.
Hi Maria, I hope you are well. Thank you for your review. I can only apologise. There has been a delay with receiving issue 12 in from the suppliers, we are hoping to review this early this week. You will receive an email when this has been sent to you. Kind regards, Jessica.
Hi Julie, thank you for your review. I can confirm that so far, 2 issues have been dispatched out to yourself. A member of our team will be in contact shortly to confirm the address with yourself. I apologise for all inconvenience caused. Kind regards ^JA
“I recently wanted to take out a trial subscription for a new magazine I had never purchased before. £5 for 5 issues. I received an email the following day saying as I had claimed a,similar offer in the past I was no longer eligible for the trial offer bit I could purchase a 6 month subscription for a slightly reduced rate. Surely the whole point of a trial subscription is to see if that magazine is suitable for you, regardless of having claimed another offer in the past. As your magazines cater for a large variety of interests its very poor that you don't allow customers to trail more than one type. Unfortunately you have now lost me as a customer due to this”
Hi Colin, thank you for your review. I can confirm that your subscription is due to begin with the January 2021 edition. This will be with you on or around the 2nd of December. I apologise for the delay in receiving your first issue. If there is anything else we can help with, please do not hesitate to contact us on - enquiries@uniquemagazines.co.uk - Kind regards, Jessica.
“Had a subscription for four editions of New Philosopher and only received the first two. After chasing for months I finally learn from the publisher that they don’t supply you yet you take the money. That’s theft”
Hi, thank you for your review. I can confirm that we do not obtain our issues in from New Philosopher, but from Smiths News. I will contact you directly with the information we have regarding your subscription. Kind regards, Jessica.
“They don’t even deserve one star!!! Really poor service !!! They send the wrong magazine that I bought and paid for and do not respond to emails!!! I have sent several...!!!👎👎👎”
Hi, thank you for your review. I do apologise. I can confirm that the issues ordered, was issue 40 and this is the issue that we dispatched out to you. I apologise there has been a delay in responding to your emails also, I will ensure this is responded to and resolved within the next few hours. Kind regards.
“Saw an Issue advertised and phoned up to order it since there were only seven left. They said it would be sent right away, which it was but it was the wrong Issue. Phoned them straight away and they said sorry but they had none left of the Issue I wanted. Said they would give me a full refund. I haven't had my Bank Statement in yet but I'm not holding my breath. Wouldn't deal with them again.”
Hi Tom, thank you for your review. I do apologise for all the inconvenience caused. Even though we did refund your order on the 30th of October, I have to stress that it was the current issue, issue 30 that was ordered and also dispatched out. This may not have been the issue you required but I can confirm it was what was ordered and sent out. Thank you for returning the magazine to us. If you have any further questions or queries, please do not hesitate to contact us. Kind regards, Jessica.
Hi Gloria, thank you for your review. As you had a single issue order and also a subscription there was some crossed wires. The subscription was confirmed to begin with issue 07, this you were informed. However, unfortunately the single issue order was missed and issue 06 was dispatched out. However, as you contacted our team we have since resolved this for you. If there is anything else I can help with, please do not hesitate to contact us. Kind regards!
“Five weeks ago I bought a subscription to Kick magazine as a birthday present for my grandson. He has yet to receive any magazine, three weeks after his birthday.
I ticked the box to say it was a gift, but could not see any way to specify a particular date.”
Hi Don! Thank you for your review. I can confirm that we do advise subscriptions can take between 4-6 weeks to begin. I apologise for all inconvenience caused however. We will contact the publisher who dispatches this out to the recipient and find out an exact start date for you. A member of our customer service team will be contact with you this week to confirm. If there is anything I can help with in the meantime, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
