Hi Christina, thank you for your review. I can confirm that issue 11 has been dispatched out today for you. As you ordered the next issue, this has only recently came into us and is now on its way. Kind regards, Jessica.
“I ordered a subscription a month ago and as yet I haven’t had a single magazine or advice as to when I should expect one. So far I’m extremely disappointed.”
Hi Liz, thank you for your review. I can only apologise for the inconvenience. I understand that you have now phoned us and Ellie is dealing with this query. We should have an update for you by the end of this week - at the latest. Kind regards, Jessica.
“I can only rate as 1 star as nothing has arrived yet. Ordered 29th Octoberfor a monthly magazine for great nephew. No information given re date to arrive. Just hoping its about to arrive for December issue”
Hi, thank you for your review. I can only apologise for the inconvenience. You should have had an issue by now. This is dispatched by the publisher and therefore I unfortunately cannot see the dispatch history. I will email you directly regarding today. Kind regards, Jessica.
Hi Maria, I hope you are well. Thank you for your review. I can only apologise. There has been a delay with receiving issue 12 in from the suppliers, we are hoping to review this early this week. You will receive an email when this has been sent to you. Kind regards, Jessica.
Hi Julie, thank you for your review. I can confirm that so far, 2 issues have been dispatched out to yourself. A member of our team will be in contact shortly to confirm the address with yourself. I apologise for all inconvenience caused. Kind regards ^JA
“I recently wanted to take out a trial subscription for a new magazine I had never purchased before. £5 for 5 issues. I received an email the following day saying as I had claimed a,similar offer in the past I was no longer eligible for the trial offer bit I could purchase a 6 month subscription for a slightly reduced rate. Surely the whole point of a trial subscription is to see if that magazine is suitable for you, regardless of having claimed another offer in the past. As your magazines cater for a large variety of interests its very poor that you don't allow customers to trail more than one type. Unfortunately you have now lost me as a customer due to this”
Hi Colin, thank you for your review. I can confirm that your subscription is due to begin with the January 2021 edition. This will be with you on or around the 2nd of December. I apologise for the delay in receiving your first issue. If there is anything else we can help with, please do not hesitate to contact us on - enquiries@uniquemagazines.co.uk - Kind regards, Jessica.
“Had a subscription for four editions of New Philosopher and only received the first two. After chasing for months I finally learn from the publisher that they don’t supply you yet you take the money. That’s theft”
Hi, thank you for your review. I can confirm that we do not obtain our issues in from New Philosopher, but from Smiths News. I will contact you directly with the information we have regarding your subscription. Kind regards, Jessica.
“They don’t even deserve one star!!! Really poor service !!! They send the wrong magazine that I bought and paid for and do not respond to emails!!! I have sent several...!!!👎👎👎”
Hi, thank you for your review. I do apologise. I can confirm that the issues ordered, was issue 40 and this is the issue that we dispatched out to you. I apologise there has been a delay in responding to your emails also, I will ensure this is responded to and resolved within the next few hours. Kind regards.
“Saw an Issue advertised and phoned up to order it since there were only seven left. They said it would be sent right away, which it was but it was the wrong Issue. Phoned them straight away and they said sorry but they had none left of the Issue I wanted. Said they would give me a full refund. I haven't had my Bank Statement in yet but I'm not holding my breath. Wouldn't deal with them again.”
Hi Tom, thank you for your review. I do apologise for all the inconvenience caused. Even though we did refund your order on the 30th of October, I have to stress that it was the current issue, issue 30 that was ordered and also dispatched out. This may not have been the issue you required but I can confirm it was what was ordered and sent out. Thank you for returning the magazine to us. If you have any further questions or queries, please do not hesitate to contact us. Kind regards, Jessica.
Hi Gloria, thank you for your review. As you had a single issue order and also a subscription there was some crossed wires. The subscription was confirmed to begin with issue 07, this you were informed. However, unfortunately the single issue order was missed and issue 06 was dispatched out. However, as you contacted our team we have since resolved this for you. If there is anything else I can help with, please do not hesitate to contact us. Kind regards!
“Five weeks ago I bought a subscription to Kick magazine as a birthday present for my grandson. He has yet to receive any magazine, three weeks after his birthday.
I ticked the box to say it was a gift, but could not see any way to specify a particular date.”
Hi Don! Thank you for your review. I can confirm that we do advise subscriptions can take between 4-6 weeks to begin. I apologise for all inconvenience caused however. We will contact the publisher who dispatches this out to the recipient and find out an exact start date for you. A member of our customer service team will be contact with you this week to confirm. If there is anything I can help with in the meantime, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“I subscribed and paid on 30 September 2020 today we have the 30 October and you are asking for a review. I suggest you send me a magazine first, haven’t received any as yet which is really very very poor. I will cancel my subscription.”
Hi, thank you for your review. I can confirm that we have dispatched out your single issue on the 1st of October. We also sent out a dispatch email confirming this. A member of our customer service team will be in contact regarding your address and compensation due to non receipt. Kind regards, Jessica.
“I'm so disappointed of this service
first my order was placed on Aug 15th for 2 magazines which I didn't receive them yet
second whenever I tried to contact customer service, they answered me after a week
as well as im so shocked when customer service told me that they cant track orders
am I going to receive a refund or another magazine and if how long it will take?
hope this review will be taken under consideration not like the reply of the customer service
Order Reference Number: UM1120796
this is my order number: 0345 303 6750
and this the amount I paid: Total of Order: £23.33
regards,
muna”
Hi Muna, thank you for your review. I apologise that you have not received your first issue - this was dispatched out on the 17th of August for you. As this is being dispatched to Saudi Arabia it may take between 6-12 weeks to arrive. Unfortunately we do not track our orders, but all orders are sent out via the Royal Mail, who are highly reputable. I can confirm that your next issue is the current issue and this is due for dispatch this week. I apologise that you have not had a satisfactory experience with our company and I will endeavour to do everything I can to resolve this for you. I will be in touch directly today to solve this for you and to confirm your request for a refund. Kind regards, Jessica.
“I have been using your services for several months.
During the first 6 months there was only one occasion on which my What's on TV failed to be delivered. Unfortunately this has happened twice in recent weeks. I missed most of the rugby match on Saturday as I did not know when it was on.
I really hope the rest of my subscription will be filled as I am losing faith in your services.
John S Glendinning”
Hi John. Thank you for your review. I do apologise for all the inconvenience that you have experienced! As a sport lover myself, I am sorry that you missed the rugby match! We endeavour to ensure all our customers receive an above satisfactory experience with our service. If you do have any further problems, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Lydia, thank you very much for your review! I apologise that you are receiving your issues late. We send these out to ensure they arrive with you before the date on the magazine, rather than the date they arrive in the shops. If you are unhappy with this service, or have any further comments, questions or queries. Please email me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Cathryn, thank you for your review. I do apologise for all the inconvenience caused. A member of our team will be in contact directly to have this resolved for you. Kind regards, Jessica.
