“I’ve not received the first issue yet nor had any further confirmation when that might be (other than the standard wording). I have a disappointed 8 year old awaiting his first magazine subscription that was gifted to him for his birthday.”
“I I'm very dissapointed about your service.I ordered recently from you two single copies of different magazines(I never received informations about both of them),and you stole from me my money,even for a subscription that I never bought!I wait for corrections,as soon as possible.”
“I bought this for my parents whilst they were unable to go out shopping however the mark up on it compared to the price it is in the shops is ridiculous and very disappointing - the extra cost is far more than the postage and packing hence why I am not renewing”
“A birthday present for an 89 year old who could not get out
each week for her TV choice has gone totally wrong. First week TV choice arrived half way through the week and since then despite being e mailed of dispatch the magazine has never arrived leaving one not merely disappointed but distressed elderly person. They dispatch using Royal Mail and no one is able to say where the magazine goes missing. Cannot recommend”
Hi Cheryl, thank you for your review. I can confirm that your order will begin with issue 06 - this is due for dispatch on Tuesday for you. Unfortunately we have no remaining stock of issue 05, all information can be viewed on our site. Kind regards, Jessica.
Hi! Thank you for your review. Issue 09 is due out on the 15th of September. Your issue will be dispatched 1st class on or around this date. I am sorry you have not been able to get through to our customer service team - please ensure you phone us between 9:30 - 4pm, we will be more than happy to help! Kind regards, Jessica.
Hi! Thank you for your review and your order! I can confirm that this is one of our publishers titles. This means that The World of Cross Stitching will dispatch your issues directly - this may take up to 6 weeks to begin. One of our customer service agents will be in touch to confirm a start date for you. If you have any questions in the meantime, please do not hesitate to contact us on 0345 303 6760. Kind regards, Jessica.
“The puzzles are excellent but the quality of the paper in the booklet is dreadful. The paper is so thin the sudoku lines on the back show through making the puzzles very difficult to work on. Very disappointing.”
Hi Alison! Thank you for your review. I can confirm that when purchasing a Daphne's Diary subscription we always begin them from the next issue. In this case, issue 06 will be your first issue. Unfortunately we do not have a confirmed date for when this will come out but we are hoping for around the end of September. Kind regards, Jessica.
Hi Sue! Thank you for your review. I can confirm that we always begin Daphne's Diary subscriptions with the next available issue. In this case, issue 06. We do not have a confirmed date for when this is due out, but we are hoping around the end of September. Kind regards, Jessica.
“Frozen ordered for 12 months 15/11/19 - last issue arrived in July! It was supposed to be a monthly present for my granddaughter.
Cubic ordered for 6 months on 28/7/20 - nothing has arrived despite an email on 29/7/20 saying it had been dispatched and when I phoned a couple of weeks later when it hadn't arrived being told it would arrive that week. It didn't and hasn't! What is the point of sending emails if you don't action?
Very disappointing service for young people!
I have now received an email saying issue 2 has been dispatched - we haven't received issue 1 yet!”
Hi, thank you for your review! Our advised waiting times are up to 6 weeks - I apologise for any inconvenience caused! Your first issue should be with you shortly. Kind regards. Jessica.
Hi Steven! Thank you for ordering Maison Cote Sud! I can confirm that unfortunately at this moment in time there is no confirmed date for the next issue. Due to COVID there has been no confirmed issues since the the beginning of the year. I apologise for all inconvenience caused. We hope to receive this soon! If you have any further questions or queries, please feel free to email me on jessica.austin@uniquemagazines.co.uk - thank you! Jessica.
“Have been subscribing as gift for Grandaughter for a couple of years.We live in Australia.
Paid in Dec19 then Jul 20 only to find out magazine had not gone to print since May due to Covid .
I can understand their reason but notification would have been good especially when you have my contact email.
I only found this out after making an international phone call.
Maybe your service policy needs to be reveiwed”
“I have three issues,take a break,chat and that’s life.Take a break issues are fine, but chat and that’s life l do not get these issues until the following Monday or Tuesday.lhave complained about these but had no response.Can something be done or l will have to look at other ways of getting the issues on time like take a break which is delivered on o Thursday.Thanking you MrDVThomas”
