Hi! Thank you for your review. Issue 09 is due out on the 15th of September. Your issue will be dispatched 1st class on or around this date. I am sorry you have not been able to get through to our customer service team - please ensure you phone us between 9:30 - 4pm, we will be more than happy to help! Kind regards, Jessica.
Hi! Thank you for your review and your order! I can confirm that this is one of our publishers titles. This means that The World of Cross Stitching will dispatch your issues directly - this may take up to 6 weeks to begin. One of our customer service agents will be in touch to confirm a start date for you. If you have any questions in the meantime, please do not hesitate to contact us on 0345 303 6760. Kind regards, Jessica.
“The puzzles are excellent but the quality of the paper in the booklet is dreadful. The paper is so thin the sudoku lines on the back show through making the puzzles very difficult to work on. Very disappointing.”
Hi Alison! Thank you for your review. I can confirm that when purchasing a Daphne's Diary subscription we always begin them from the next issue. In this case, issue 06 will be your first issue. Unfortunately we do not have a confirmed date for when this will come out but we are hoping for around the end of September. Kind regards, Jessica.
Hi Sue! Thank you for your review. I can confirm that we always begin Daphne's Diary subscriptions with the next available issue. In this case, issue 06. We do not have a confirmed date for when this is due out, but we are hoping around the end of September. Kind regards, Jessica.
“Frozen ordered for 12 months 15/11/19 - last issue arrived in July! It was supposed to be a monthly present for my granddaughter.
Cubic ordered for 6 months on 28/7/20 - nothing has arrived despite an email on 29/7/20 saying it had been dispatched and when I phoned a couple of weeks later when it hadn't arrived being told it would arrive that week. It didn't and hasn't! What is the point of sending emails if you don't action?
Very disappointing service for young people!
I have now received an email saying issue 2 has been dispatched - we haven't received issue 1 yet!”
Hi, thank you for your review! Our advised waiting times are up to 6 weeks - I apologise for any inconvenience caused! Your first issue should be with you shortly. Kind regards. Jessica.
Hi Steven! Thank you for ordering Maison Cote Sud! I can confirm that unfortunately at this moment in time there is no confirmed date for the next issue. Due to COVID there has been no confirmed issues since the the beginning of the year. I apologise for all inconvenience caused. We hope to receive this soon! If you have any further questions or queries, please feel free to email me on jessica.austin@uniquemagazines.co.uk - thank you! Jessica.
“Have been subscribing as gift for Grandaughter for a couple of years.We live in Australia.
Paid in Dec19 then Jul 20 only to find out magazine had not gone to print since May due to Covid .
I can understand their reason but notification would have been good especially when you have my contact email.
I only found this out after making an international phone call.
Maybe your service policy needs to be reveiwed”
“I have three issues,take a break,chat and that’s life.Take a break issues are fine, but chat and that’s life l do not get these issues until the following Monday or Tuesday.lhave complained about these but had no response.Can something be done or l will have to look at other ways of getting the issues on time like take a break which is delivered on o Thursday.Thanking you MrDVThomas”
Hi Caron. Thank you for your order to Chelsea FC. Unfortunately this has not been produced during COVID due to the break in the season. Therefore, there has been delays and push backs to the next issue being produced. Currently, the next issue is due on the 11th of September. I apologise for all inconvenience caused due to the delay, however this is out of our control. If you have any further questions or queries, please email me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Shaun, many apologies for the delay in receiving your first magazine on this subscription. As this is a quarterly magazine it can seem like a long time for the first issue. Unfortunately, we do not obtain enough stock of the most recent issue to send this out to you - I do apologise. We are hoping for the next issue to be in from our suppliers around November time - but please note there is no confirmed date. If there is anything else I can help with, please do not hesitate to email me on jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
“I purchased a Wedding Ideas subscription for my sister in law. After 7 weeks, the magazines had yet to start arriving. I called Unique Magazines who informed me that the magazine had stopped being published, and that they should have e-mailed to inform me. I am still yet to receive a refund.”
