“We ordered and paid for a yearly subscription to a magazine on 28th May. We`ve still not seen a single issue of the 26/year! We sent an email querying this but all we received was a generic automated response. Can we expect this to be resolved quickly, or do we take matters further. We`ve rated you as one star as there are no negative stars.”
“Absolutely dreadful service. Delivery which should have been a pleasurable experience for my mother who is home self shielding was so late it was worthless. Contacting you is impossible as you do not answer the given phone number during supposed working hours.”
“Appalling. I ordered a subscription to BRM magazine on the 8th May 2020. It’s now 15th June and I haven’t received anything.
I enquired by email and was told it could take up to 6 weeks for the first magazine to be delivered. A magazine printed in the UK takes 6 weeks to be delivered to a UK address? Not good enough.”
“The magazine still hasnt arrived and I ordered it over 3 weeks ago, they have said they will send out a replacement but that could take up to 2 weeks”
Hello, I am sorry the magazine you ordered did not arrive, despite us posting first class. We have agreed we will resend the magazine for you. However, we had to order extra stock from our supplier and are waiting for it to arrive. It should be with us within the next couple of days and then the magazine we will resent for you. Kind Regards
Hello, thank you for your review. I can confirm that you ordered 'next' issue. We can only post as soon as the magazine goes on sale. I am happy to inform you the next issue is due on 17th June and it will be posted first class for you. You will get an email informing you it is on its way. Kind Regards Sarah
“I have tried to contact you by phone 3 times and email 3 times if you answered them you will then get an idea as to my opinion of my satisfaction , when you have read them I suggest you come back to me with an answer.”
Hello, thank you for your review. I have searched our system and am unable to locate your emails. I have requested Jessica to give you a call to resolve any issues. Also if you ever have any further problems, please send me an email directly to sarah.johnson@uniquemagazines.co.uk
Hello, thank you for your feedback. There has been a delay in this magazine being published. The current issue is still the issue which came on sale in January. The next issue is not scheduled until 27th October. If you no longer require this subscription due to the delay in the printing schedule, please let me know and I will of course cancel and refund your order. Please email sarah.johnson@uniquemagazines.co.uk and I will be happy to help you. Kind regards Sarah
“Unfortunately they have got my order completely wrong. I've had a to buy June and July issues on back order. I even spoke on the phone and was promised it would start with the June issue.”
Hello, Thank you for your feedback. I am sorry that you were mis-informed. This order is fulfilled by the publisher and as it is a direct debit order it can take 6 weeks to begin. As the order was placed mid may this is why both of those issues have been missed. We have taken steps to ensure only experienced members of the team are dealing with customer service queries - this has resulted in the phones been temporarily switched off and only accepting emails in the mean time. I am sorry about this and I hope you do enjoy your subscription when it does arrive. Kind Regards Sarah
“Made an order of 4 magazines: all in stock. (Supposedly)
Received only two.
Emailed them, was given a choice of next issues or refund.
Asked for refund. Was told new issues were already sent. (All within a day of communicating)
Why ask me if you are going to make the decision for me? I said fine.
Received next issue ripped up first 3 pages.
Problem after problem. My experience was poor. You might be more lucky.”
Hello, thank you for your feedback. I have checked your order and I can see that 2 magazines were ordered as current issue and 2 as next issue. I am sorry that you had this experience. However, I can see that we have refunded for the two issues which were incorrect. We are working with extreme high volumes of orders at the moment with a small team and we are trying to do our best for our customers. Our customer really do matter to us and please do not let this put you off in the future as this is not our usual service. Kind Regards Sarah
“THIS IS THE THIRD TIME NOT RECEIVED THE TV Whats On until
the Monday after start date on Saturday. As this was a gift subscripton to us 2. O.A.Ps we will not renewing as we can get
From Tesco every Tuesday. Bag Selection-36300 Order No 1082746. Renenwal 1579419”
Hello, I am very sorry that your magazines are not arriving as they should. I can confirm they are posted each Tuesday first class and should arrive with plenty of time to spare for the start on the Saturday. I can see that we have previously extended your order for 1 issue. I will add another 2 issues back on to your subscription to compensate for the other two late magazines. When the Royal Mail catches up fully, they should arrive each Wednesday reliably. Kind Regards Sarah
Hello, thank you for your feedback. I can confirm the magazine you ordered was a subscription which is dispatched directly from the publisher. It can take 6 weeks for these orders to start. We have confirmed the start date with you and the magazine should have been received by now, as the new issue went on sale on 11th June. Kind Regards Sarah
