“The magazine subscription I bought is not sending me my first magazine until September and I paid in May or June. I think it should have been made clear prior to purchase the likely wait time to receive the first magazine which would have impacted my decision to buy it.”
“I recently purchased the Fieldsports magazine which was due to be printed by yourselves in June as this is a by monthly magazine. You sent me the magazine printed in April which I already had. You should have advised be that the magazine being printed in June was not happening until August.
I requested you send a returns envelope postage paid, you advised me that the envelope I received the magazine had a return facility. At my post office they explained the envelope should have had in the box with 24 written the letter R. It did not have this so it was not a returns envelope.
My post master would have stepped in should you have told me that the magazine had not arrived.
I found your actions poor throughout the entire purchase.”
“We ordered and paid for a yearly subscription to a magazine on 28th May. We`ve still not seen a single issue of the 26/year! We sent an email querying this but all we received was a generic automated response. Can we expect this to be resolved quickly, or do we take matters further. We`ve rated you as one star as there are no negative stars.”
“Absolutely dreadful service. Delivery which should have been a pleasurable experience for my mother who is home self shielding was so late it was worthless. Contacting you is impossible as you do not answer the given phone number during supposed working hours.”
“Appalling. I ordered a subscription to BRM magazine on the 8th May 2020. It’s now 15th June and I haven’t received anything.
I enquired by email and was told it could take up to 6 weeks for the first magazine to be delivered. A magazine printed in the UK takes 6 weeks to be delivered to a UK address? Not good enough.”
“The magazine still hasnt arrived and I ordered it over 3 weeks ago, they have said they will send out a replacement but that could take up to 2 weeks”
Hello, I am sorry the magazine you ordered did not arrive, despite us posting first class. We have agreed we will resend the magazine for you. However, we had to order extra stock from our supplier and are waiting for it to arrive. It should be with us within the next couple of days and then the magazine we will resent for you. Kind Regards
Hello, thank you for your review. I can confirm that you ordered 'next' issue. We can only post as soon as the magazine goes on sale. I am happy to inform you the next issue is due on 17th June and it will be posted first class for you. You will get an email informing you it is on its way. Kind Regards Sarah
