“I have tried to contact you by phone 3 times and email 3 times if you answered them you will then get an idea as to my opinion of my satisfaction , when you have read them I suggest you come back to me with an answer.”
Hello, thank you for your review. I have searched our system and am unable to locate your emails. I have requested Jessica to give you a call to resolve any issues. Also if you ever have any further problems, please send me an email directly to sarah.johnson@uniquemagazines.co.uk
Hello, thank you for your feedback. There has been a delay in this magazine being published. The current issue is still the issue which came on sale in January. The next issue is not scheduled until 27th October. If you no longer require this subscription due to the delay in the printing schedule, please let me know and I will of course cancel and refund your order. Please email sarah.johnson@uniquemagazines.co.uk and I will be happy to help you. Kind regards Sarah
“Unfortunately they have got my order completely wrong. I've had a to buy June and July issues on back order. I even spoke on the phone and was promised it would start with the June issue.”
Hello, Thank you for your feedback. I am sorry that you were mis-informed. This order is fulfilled by the publisher and as it is a direct debit order it can take 6 weeks to begin. As the order was placed mid may this is why both of those issues have been missed. We have taken steps to ensure only experienced members of the team are dealing with customer service queries - this has resulted in the phones been temporarily switched off and only accepting emails in the mean time. I am sorry about this and I hope you do enjoy your subscription when it does arrive. Kind Regards Sarah
“Made an order of 4 magazines: all in stock. (Supposedly)
Received only two.
Emailed them, was given a choice of next issues or refund.
Asked for refund. Was told new issues were already sent. (All within a day of communicating)
Why ask me if you are going to make the decision for me? I said fine.
Received next issue ripped up first 3 pages.
Problem after problem. My experience was poor. You might be more lucky.”
Hello, thank you for your feedback. I have checked your order and I can see that 2 magazines were ordered as current issue and 2 as next issue. I am sorry that you had this experience. However, I can see that we have refunded for the two issues which were incorrect. We are working with extreme high volumes of orders at the moment with a small team and we are trying to do our best for our customers. Our customer really do matter to us and please do not let this put you off in the future as this is not our usual service. Kind Regards Sarah
“THIS IS THE THIRD TIME NOT RECEIVED THE TV Whats On until
the Monday after start date on Saturday. As this was a gift subscripton to us 2. O.A.Ps we will not renewing as we can get
From Tesco every Tuesday. Bag Selection-36300 Order No 1082746. Renenwal 1579419”
Hello, I am very sorry that your magazines are not arriving as they should. I can confirm they are posted each Tuesday first class and should arrive with plenty of time to spare for the start on the Saturday. I can see that we have previously extended your order for 1 issue. I will add another 2 issues back on to your subscription to compensate for the other two late magazines. When the Royal Mail catches up fully, they should arrive each Wednesday reliably. Kind Regards Sarah
Hello, thank you for your feedback. I can confirm the magazine you ordered was a subscription which is dispatched directly from the publisher. It can take 6 weeks for these orders to start. We have confirmed the start date with you and the magazine should have been received by now, as the new issue went on sale on 11th June. Kind Regards Sarah
“Unique Magazine's inefficient processing of my order cost me $5.65 (American), for NOTHING in return.
I ordered a magazine subscription on 5-5-20 and paid for it. Unique Magazines ‘CONFIRMED’ my order on 5-5-20.
On 5-14-20 they advised me they had to cancel the subscription as they can no longer get the magazine I ordered. So it took 9 (NINE) days for them to figure that out. In the course of 9 days the rate of exchange changed so my refund was $5.65 LESS than what I paid them.
So, I got to pay $5.65 for a bit of aggravation. Nicely done.
I will NOT contact them for any magazines in the future, and would definitely NOT recommend them to ANYONE.”
Hello, thank you for your feedback. I am very sorry we are dealing with such high volumes of orders and we had to wait for confirmation from our suppliers to see if they still had this magazine. As soon as we were informed we could no longer obtain we contacted you and refunded straight away. As our site only accepts payments in Sterling I am sorry that the exchange rate had changed during this time. However, this does work both ways and if the exchange rate had gone up and not down the refund would have been more. We can only refund the for amount in Sterling that was paid to us for the order. I am sorry that you have had this experience and I can confirm that this magazine is no longer listed for sale. We do sell thousands of magazines and unfortunately, sometimes we can no longer obtain due to many different reasons. We always aim to inform our customers as soon as possible. Kind Regards
“I never received the magazine I paid for, I’ve tried to contact your customer service on multiple occasions to no avail, I would never use this website again!!”
Hello, thank you for your feedback. I am sorry that you did not get an answer from us. I have checked our email system and I cannot locate an email. I can see that your magazine was posted on 3rd June. If this has not arrived, please can you let me know on sarah.johnson@uniquemagazines.co.uk I am sorry there was a delay in getting enough copies of this magazines as our main supplier only sent half the required supply. However, we managed to source the extras required from another supplier to fulfil all of our orders. I am sorry that you have had the service and this is not our usual service. Kind Regards
“Hello,,I order from you magazine Burda may 2020 but I received June 2020!,thank you my order number Um 1097590 subscription numbre1600988.thank you!!”
Hello, thank you for your feedback. I have checked your order and it was for next issue. If this issue is not required, please can I ask you to contact me on sarah.johnson@uniquemagazines.co.uk and I can assist you further.
Kind Regards
“Unfortunately the magazine arrives with only two days left in the week, the late arrival makes it almost useless. It is used by an elderly couple who depend on it greatly and it has now upset them so much we have had to source the magazine elsewhere to keep them up to date. When posted out on the Tuesday it does not arrive until the following Tuesday or Wednesday, this is not acceptable. I appreciate the current situation makes postage difficult to predict but this is unreasonable.”
Hello, I am very sorry to hear that the magazine is not arriving until the following week. TV mags are posted 1st class on a Tuesday and actually leave the warehouse at 11am to start their journey to our customers. I am going to ask Jessica to give you a call to find out how many issues have been late and we will amend the subscription accordingly for you. Kind Regards
Hello, I can confirm your magazine was posted on 27th May to Canada. Hopefully it will be with you very soon. If it has not arrived within 3 weeks of that date, please email enquiries@uniquemagazines.co.uk so we can help you. Kind Regards Sarah
“Delivery is very hit and miss. Although informed it's been despatched, can take two to six days to arrive. Great when it does arrive but that doesn't happen very often. So disappointed.”
Hello, I am very sorry it is taking so long for the magazine to get to you some weeks. I can confirm they are posted every Wednesday 1st class. The Royal Mail are behind in some areas and now they are not delivering on a Saturday it seems if the magazine hasn't been delivered by the Friday, it will be early the following week. Once the Royal Mail catch up it should be with you each Thursday, when usual 1st class service resumes with the Royal Mail. Kind Regards Sarah
“Ordered a 3 month subscription and then got an email to say the particular magazine wouldn’t be published until September. No option to cancel or get a refund.”
Hello, Thank you for your feedback. We sent a general email to everyone with magazines affected and in the email we asked customers to reply to the email if they had any questions. Of course, if you no longer want the magazine due to the delay it can be cancelled and refunded. Please get in touch if that is how you want to proceed. Kind Regards Sarah
“Sorry to downscale my previous review but the service really is useless . I know it’s difficult but I obtained the magazine from another site without issue. Why the customer has to chase up delays I don’t know. Let’s see if I get a refund of the £8.00 I paid for a £4.99 magazine.”
Hello, I am very sorry that you have had this experience and we will contact you to confirm which issue you are missing to resolve this for you. Kind Regards
“I ordered a magazine that was available on the website, paying for 12 editions. After two weeks my first edition had not arrived. I queried this via email and was told the magazine was not being published due to Covid 19. At no time during my order was I told this or even after my purchase. I do not feel like it should be up to the customer to seek this information after payment”
Hello, the magazine you ordered is sent directly from the publisher, it can take 6 weeks from placing an order before the first issue arrives. The next issue is due to go on sale, according to the national database on 30th June. I would expect this to be the first issue. The publisher usually sends an email or a letter confirming your purchase once they have processed the order and they should inform of delays, as they are the ones who publish the magazine. We have tried to inform as many customers as possible of delays in publications. However, as we stock 1000s of titles this can be quite a long process and unless a publisher makes us aware in advance, it may not be until a customer contacts that we find out of the delay. I have requested Jessica to contact the publisher to confirm your subscription start date and she will be in touch as soon as she has the information. Kind Regards Sarah
Hello, I am sorry to hear that the magazine has not arrived. I can confirm it was posted on 22nd May, as you ordered next issue. It was posted first class so should have arrived by now. I will process a full refund for you. Kind Regards Sarah
“despite paying a subscription and making an order I still dont get my magazine ontime. As this is a TV listings mag when I do get it it is too late as it is already five days out of date. and the other mag has not arrived at all”
Hello, I am sorry to hear the magazine is not arriving on time. I can confirm the TV magazine is posted every Tuesday 1st class. They are collected by the Royal Mail at 11am to start their journey to our customers. I will request Jessica to give you a call to find out how many issues have been late and we will try and get this resolved for you. Kind Regards
“I was given incorrect information at point of order regarding delivery time by this company. it took over one week to get some answers/update albeit customer service lady was very pleasant. upshot is first delivery will not be received until mid June and not May as originally informed. end result is a very disappointed birthday boy - not to mention Gran”
Hello, I am very sorry you were given the wrong information. This was by a new member of the customer service team, who didn't know this magazine was sent from the publisher. We dispatch single issues and overseas subscriptions and the publisher sends the UK for this particular title. I can only apologise. We have now turned off the phone lines due to only having a small experienced customer service team. All enquiries are made via email and the member of staff involved is not actively working in the team until all training is completed. We were trying to employ more staff to help answer the large number of calls to keep our phone lines open. However, this has been unsuccessful and we are now dealing with all queries in date order in one place. I am very sorry the subscription will not start until June. However, as this title does come from the publisher this is the standard start time. We work with a number of publishers to get the best prices for our customers. I trust it will be enjoyed when it does start. Kind Regards Sarah
Hello, I am sorry to hear the TV magazine is not arriving on time. I can confirm they are posted each Tuesday by 11am first class. They should arrive well in time for their start on the Saturday. I can see that your subscription has already been extended to compensate for the missing issue. Kind Regards Sarah
