“Unique Magazine's inefficient processing of my order cost me $5.65 (American), for NOTHING in return.
I ordered a magazine subscription on 5-5-20 and paid for it. Unique Magazines ‘CONFIRMED’ my order on 5-5-20.
On 5-14-20 they advised me they had to cancel the subscription as they can no longer get the magazine I ordered. So it took 9 (NINE) days for them to figure that out. In the course of 9 days the rate of exchange changed so my refund was $5.65 LESS than what I paid them.
So, I got to pay $5.65 for a bit of aggravation. Nicely done.
I will NOT contact them for any magazines in the future, and would definitely NOT recommend them to ANYONE.”
Hello, thank you for your feedback. I am very sorry we are dealing with such high volumes of orders and we had to wait for confirmation from our suppliers to see if they still had this magazine. As soon as we were informed we could no longer obtain we contacted you and refunded straight away. As our site only accepts payments in Sterling I am sorry that the exchange rate had changed during this time. However, this does work both ways and if the exchange rate had gone up and not down the refund would have been more. We can only refund the for amount in Sterling that was paid to us for the order. I am sorry that you have had this experience and I can confirm that this magazine is no longer listed for sale. We do sell thousands of magazines and unfortunately, sometimes we can no longer obtain due to many different reasons. We always aim to inform our customers as soon as possible. Kind Regards
“I never received the magazine I paid for, I’ve tried to contact your customer service on multiple occasions to no avail, I would never use this website again!!”
Hello, thank you for your feedback. I am sorry that you did not get an answer from us. I have checked our email system and I cannot locate an email. I can see that your magazine was posted on 3rd June. If this has not arrived, please can you let me know on sarah.johnson@uniquemagazines.co.uk I am sorry there was a delay in getting enough copies of this magazines as our main supplier only sent half the required supply. However, we managed to source the extras required from another supplier to fulfil all of our orders. I am sorry that you have had the service and this is not our usual service. Kind Regards
“Hello,,I order from you magazine Burda may 2020 but I received June 2020!,thank you my order number Um 1097590 subscription numbre1600988.thank you!!”
Hello, thank you for your feedback. I have checked your order and it was for next issue. If this issue is not required, please can I ask you to contact me on sarah.johnson@uniquemagazines.co.uk and I can assist you further.
Kind Regards
“Unfortunately the magazine arrives with only two days left in the week, the late arrival makes it almost useless. It is used by an elderly couple who depend on it greatly and it has now upset them so much we have had to source the magazine elsewhere to keep them up to date. When posted out on the Tuesday it does not arrive until the following Tuesday or Wednesday, this is not acceptable. I appreciate the current situation makes postage difficult to predict but this is unreasonable.”
Hello, I am very sorry to hear that the magazine is not arriving until the following week. TV mags are posted 1st class on a Tuesday and actually leave the warehouse at 11am to start their journey to our customers. I am going to ask Jessica to give you a call to find out how many issues have been late and we will amend the subscription accordingly for you. Kind Regards
Hello, I can confirm your magazine was posted on 27th May to Canada. Hopefully it will be with you very soon. If it has not arrived within 3 weeks of that date, please email enquiries@uniquemagazines.co.uk so we can help you. Kind Regards Sarah
“Delivery is very hit and miss. Although informed it's been despatched, can take two to six days to arrive. Great when it does arrive but that doesn't happen very often. So disappointed.”
Hello, I am very sorry it is taking so long for the magazine to get to you some weeks. I can confirm they are posted every Wednesday 1st class. The Royal Mail are behind in some areas and now they are not delivering on a Saturday it seems if the magazine hasn't been delivered by the Friday, it will be early the following week. Once the Royal Mail catch up it should be with you each Thursday, when usual 1st class service resumes with the Royal Mail. Kind Regards Sarah
“Ordered a 3 month subscription and then got an email to say the particular magazine wouldn’t be published until September. No option to cancel or get a refund.”
Hello, Thank you for your feedback. We sent a general email to everyone with magazines affected and in the email we asked customers to reply to the email if they had any questions. Of course, if you no longer want the magazine due to the delay it can be cancelled and refunded. Please get in touch if that is how you want to proceed. Kind Regards Sarah
“Sorry to downscale my previous review but the service really is useless . I know it’s difficult but I obtained the magazine from another site without issue. Why the customer has to chase up delays I don’t know. Let’s see if I get a refund of the £8.00 I paid for a £4.99 magazine.”
Hello, I am very sorry that you have had this experience and we will contact you to confirm which issue you are missing to resolve this for you. Kind Regards
“I ordered a magazine that was available on the website, paying for 12 editions. After two weeks my first edition had not arrived. I queried this via email and was told the magazine was not being published due to Covid 19. At no time during my order was I told this or even after my purchase. I do not feel like it should be up to the customer to seek this information after payment”
Hello, the magazine you ordered is sent directly from the publisher, it can take 6 weeks from placing an order before the first issue arrives. The next issue is due to go on sale, according to the national database on 30th June. I would expect this to be the first issue. The publisher usually sends an email or a letter confirming your purchase once they have processed the order and they should inform of delays, as they are the ones who publish the magazine. We have tried to inform as many customers as possible of delays in publications. However, as we stock 1000s of titles this can be quite a long process and unless a publisher makes us aware in advance, it may not be until a customer contacts that we find out of the delay. I have requested Jessica to contact the publisher to confirm your subscription start date and she will be in touch as soon as she has the information. Kind Regards Sarah
Hello, I am sorry to hear that the magazine has not arrived. I can confirm it was posted on 22nd May, as you ordered next issue. It was posted first class so should have arrived by now. I will process a full refund for you. Kind Regards Sarah
“despite paying a subscription and making an order I still dont get my magazine ontime. As this is a TV listings mag when I do get it it is too late as it is already five days out of date. and the other mag has not arrived at all”
Hello, I am sorry to hear the magazine is not arriving on time. I can confirm the TV magazine is posted every Tuesday 1st class. They are collected by the Royal Mail at 11am to start their journey to our customers. I will request Jessica to give you a call to find out how many issues have been late and we will try and get this resolved for you. Kind Regards
“I was given incorrect information at point of order regarding delivery time by this company. it took over one week to get some answers/update albeit customer service lady was very pleasant. upshot is first delivery will not be received until mid June and not May as originally informed. end result is a very disappointed birthday boy - not to mention Gran”
Hello, I am very sorry you were given the wrong information. This was by a new member of the customer service team, who didn't know this magazine was sent from the publisher. We dispatch single issues and overseas subscriptions and the publisher sends the UK for this particular title. I can only apologise. We have now turned off the phone lines due to only having a small experienced customer service team. All enquiries are made via email and the member of staff involved is not actively working in the team until all training is completed. We were trying to employ more staff to help answer the large number of calls to keep our phone lines open. However, this has been unsuccessful and we are now dealing with all queries in date order in one place. I am very sorry the subscription will not start until June. However, as this title does come from the publisher this is the standard start time. We work with a number of publishers to get the best prices for our customers. I trust it will be enjoyed when it does start. Kind Regards Sarah
Hello, I am sorry to hear the TV magazine is not arriving on time. I can confirm they are posted each Tuesday by 11am first class. They should arrive well in time for their start on the Saturday. I can see that your subscription has already been extended to compensate for the missing issue. Kind Regards Sarah
Hello, I am very sorry your order did not activate as it should have an I have requested this to be posted first class today. I am very sorry for the delay. Kind Regards Sarah
Hello, I can confirm your subscription started with issue 04 which was posted on 23rd May. Subscriptions to Daphne's Diary always start with the next issue and the start date was listed on the product page. This is because it usually sells out, before it even goes on sale. Now you are a subscriber you are guaranteed your copy and it should arrive before any shops have it! Kind Regards Sarah
Hello, I can confirm that two magazines have been posted so far to Qatar. Delivery is just taking longer than usual due to the delays within the postage system. The subscription is due to start from the next issue. Kind Regards
Hello, I can confirm that your subscription started with issue 04 which was posted on 23rd May. All subscriptions to Daphne's Diary start from the next issue as they usually sell out before it even goes on sale. Now you are a subscriber you are guaranteed every issue! Kind Regards
“I have just come off an 'on line live chat' to try and find out where my order is and I did not even get an acknowledgment, so after 5 texts gave up. Not at all impressed with on line service.”
Hello, I am very sorry you did not get an answer on the live chat. Due to having a small customer service team we have now closed all customer service channels apart from email. This can now ensure all queries are in one place and are answered in date order. Due to having such high volumes of calls, live chat and emails it was to difficult to keep all running as normal during this time. I can confirm that your subscription will begin with the next issue which is due around 9th June. As this is a bi monthly magazine and the current issue sold out almost straight away, all new subscriptions started with the next issue as no stock was available. Kind Regards Sarah
Hello, I can confirm the magazine was posted to Singapore on 14th April. There have been delays with the post worldwide. If this has still not arrived please email enquiries@uniquemagazines.co.uk to let us know. Kind Regards Sarah
