“Ordered and payed on 7th March still waiting the delivery, 20th April.
Sent mail for recive information and tracking of the shipping, no answer recived.”
“I have not received anything yet nor have any schedule for any deliveries therefore I am not in a position to give a high rated review.
Perhaps you could let me know what is going on?”
“dreadful service from them all item sent wrong rude and unprofessional told me to get it touch with the magazine people direct would not use again would not recommend if there was 0 stars i would have selected that only decent thing was posted quick but shame the correct thing was not posted”
Hello, thank you for your feedback. I can confirm that we sent the correct magazine and issue number you ordered. The publisher of the magazine is responsible for the gifts that come with the magazines. We are sent the magazines as they are dispatched to our customers, we simply bag them and send them to you. We have no control over what is attached to the magazine. I provided you with where to find the information to contact the publisher who would have been able to help you further. I am very sorry that you feel this way. If this was in deed our mistake, for instance if we had sent the wrong magazine or it never arrived, we would of course have resent of refunded you. However, as is it not our mistake I cannot do that. Kind Regards, Sarah Operations Manager
Hello, thanks for your feedback. I am sorry to hear that your magazine has not yet arrived. I can confirm it was posted on 30th March. There are significant delays with post to Australia. Please can I ask you to wait longer than usual for it to arrive. I have noted your order. Please also note, that your order is now currently on pause, as are many others due to the advice from the Royal Mail. Kind Regards
Hello, I am sorry you feel this way. We are doing everything we can to get the TV magazines to our customers as soon as possible. We have now changed to first class postage and they are sent each Tuesday, The Royal Mail are experiencing delays and they are working through the post as soon as they can and as quickly as they can. Kind Regards
“4 issue “weekly“ Magazine subscription. I got emails saying “dispatched” but nothing arrived until the 3rd magazine was dispatched. So missing the first 2. Call answerphone “full” - emailed waiting for a response - so glad I only trialled 4. Beware.”
“I ordered 5 magazines, only 3 delivered. Cannot get through to anybody so wrote a review about my experience. Sarah replies that the missing 2 magazines has not been activated and I would receive them Wednesday/Thursday this week after being dispatched first class on Tuesday. I am still waiting to received gardens illustrated April issue. Please can you advise ASAP this seems to be the only way of communication which is very poor.”
“Made an order over a fortnight ago for a magazine that is in stock and havent heard anything AT ALL since. Not sure if the order has gone through or if I will receive the magazine I have subscribed to or not. Very disappointed.”
“My first TV Choice issue hasn't yet arrived! I was advised on Tuesday it was posted and should arrive in UP TO 3-5 working days, but as it is now Easter weekend (no post on Friday , Sunday or Monday, Saturday being the 3rd working day), it is not likely to arrive until Tuesday, which is half way through the week that the magazine covers. Surely, as Tuesdays are the days the magazine is available in the shops, shouldn't it have been posted earlier than that day? Not impressed, so far.”
“I have only received one magazine so far and that came middle of the week that the listings were for. Is this because of problems with Royal Mail or problems your end? If this is not covid related and normal service then I will be cancelling my subscription”
Hello, thank you for your feedback. I can confirm so far we have posted 2 magazines out. We have changed the postage of the TV magazines to be first class to ensure they will be with our customers as soon as possible. They come out on a Tuesday and are posted on a Tuesday. You should expect to receive it now on a Wednesday or Thursday in time for them to begin on the Saturday. I will extend your subscription by 1 issue to compensate for the one you haven't received. Kind Regards Sarah
Hello thank you for your feedback. I am very sorry we have not yet replied to your email. Due to the current Covid 19 situation we are working on very limited staff. We are trying our best and I apologise this has not been quicker. We have very high volumes of emails at the moment and high volumes of orders. I can confirm we have posted one issue as you mentioned. If we have stock of the subscription ordered it begins straight away. As you already have this issue I will extend the subscription by 1 issue to compensate for you and you will still have the full 12 issues to come. I hope you have no further issues with your subscription. However, if you do I aim to be back to normal customer service operations so you query will be dealt with much quicker. Kind Regards Sarah, Operations Manager
“Never received goods - sent emails and no response and when phoned answerphone mailbox is full. Was subscription for mother on weekly basis and she never received one, Looking to recover money.”
Hello, thank you for your feedback. I am very sorry your query has not been dealt with sooner. Due to the current Covid 19 situation we are working with limited staff. Queries are usually replied to within 24 hours. However, we are experiencing very high volumes of messages at the moment. I am very sorry to hear that your mum has not yet received any of her magazines. I can confirm that we have posted 2 issues out so far. I am going to email you separately to confirm address etc and get this resolved for you. Kind Regards Sarah, Operations Manager
Hello, thank you for your feedback. I am sorry that your grandson has not yet received his first magazine. I can confirm that Kick magazine is sent directly from the publisher and it can take up to 6 weeks to start receiving issues. The latest issue came on sale on 9th April, please can you let me know if this issue has not yet been received. Please send email to myself sarah.johnson@uniquemagazines.co.uk and I will get this resolved for you asap.
“Well, I can be brief about this: until today april 7, I haven't received my already paid for product!!
So, would appreciate follow up on the delay, please.”
Hello, thank you for your feedback. I am sorry to hear the magazine has not yet arrived. I can confirm it was posted first class to France on 30th March. Delivery usually only takes 5-7 working days. However, the Royal Mail have informed us that there are significant delays to certain countries and France is one of them. Please view https://www.uniquemagazines.co.uk/Pages/InternationalDeliveryUpdates to find out more. I have noted your order to state that it has not yet arrived. Please can I ask you to allow more time for this magazine to arrive due to current circumstances. Kind Regards Sarah
“I received my tv choice a week after I ordered it but I made a mistake on ordering as I've click 2 so now I received 2 of the same. Plus I'm paying way too much for magazine as in shop it's 65p for each magazine and I've paid over 17 pound I'm not happy I won't be renewing my subscription.”
Hello, thank you for your feedback. I am sorry that you experienced problems during ordering. I can see that this issue has already been resolved for you. Kind Regards Sarah
