“I cannot understand how one order can go so wrong. This was the first time I ordered from here and I am not very impressed. Ordered 5 magazines, 3 arrived, 2 had not been activated both apparently activated by Sarah, (manager) should have been posted on Tuesday 14th 1st class. Received one magazine Garden Answers May correct issue then received the second magazine on Saturday Gardens illustrated but March issue when I ordered April 2020. Either please send out April 2020 ASAP or please can you give me a refund.”
“Ordered and payed on 7th March still waiting the delivery, 20th April.
Sent mail for recive information and tracking of the shipping, no answer recived.”
“I have not received anything yet nor have any schedule for any deliveries therefore I am not in a position to give a high rated review.
Perhaps you could let me know what is going on?”
“dreadful service from them all item sent wrong rude and unprofessional told me to get it touch with the magazine people direct would not use again would not recommend if there was 0 stars i would have selected that only decent thing was posted quick but shame the correct thing was not posted”
Hello, thank you for your feedback. I can confirm that we sent the correct magazine and issue number you ordered. The publisher of the magazine is responsible for the gifts that come with the magazines. We are sent the magazines as they are dispatched to our customers, we simply bag them and send them to you. We have no control over what is attached to the magazine. I provided you with where to find the information to contact the publisher who would have been able to help you further. I am very sorry that you feel this way. If this was in deed our mistake, for instance if we had sent the wrong magazine or it never arrived, we would of course have resent of refunded you. However, as is it not our mistake I cannot do that. Kind Regards, Sarah Operations Manager
Hello, thanks for your feedback. I am sorry to hear that your magazine has not yet arrived. I can confirm it was posted on 30th March. There are significant delays with post to Australia. Please can I ask you to wait longer than usual for it to arrive. I have noted your order. Please also note, that your order is now currently on pause, as are many others due to the advice from the Royal Mail. Kind Regards
Hello, I am sorry you feel this way. We are doing everything we can to get the TV magazines to our customers as soon as possible. We have now changed to first class postage and they are sent each Tuesday, The Royal Mail are experiencing delays and they are working through the post as soon as they can and as quickly as they can. Kind Regards
“4 issue “weekly“ Magazine subscription. I got emails saying “dispatched” but nothing arrived until the 3rd magazine was dispatched. So missing the first 2. Call answerphone “full” - emailed waiting for a response - so glad I only trialled 4. Beware.”
“I ordered 5 magazines, only 3 delivered. Cannot get through to anybody so wrote a review about my experience. Sarah replies that the missing 2 magazines has not been activated and I would receive them Wednesday/Thursday this week after being dispatched first class on Tuesday. I am still waiting to received gardens illustrated April issue. Please can you advise ASAP this seems to be the only way of communication which is very poor.”
