“Paid for a subscription to Money Observer Magazine. Phoned three times and left messages regarding a discount code. Nobody has bothered responding to date. Hopeless service.”
“My order was placed on the 30th January and I haven't received the magazine yet. Also, I have not heard back from you letting me know when I can expect to receive my order.
Regards,
Margherita Murdoch.”
Hello, thank you for your feedback. Your subscription is due to start with issue 02 which is due at the end of the month. If you would like it to begin with issue 01, please send an email to enquiries@uniquemagazines.co.uk and we can get it posted straight out for you. Kind Regards Sarah
“Purchased year subscription for my father of BBC Gardening World & waited over month for first delivery of this magazine and it never arrived for him. This week cancelled that order. Disappointed & hoped better from this company. That subscription would have lifted my father at a difficult time.”
Hello, thank you for your feedback. I am sorry to hear that you had this experience. This title is dispatched directly from the publisher and it can take up to 6 weeks to start receiving issues. After this is should arrive like clock work. Kind Regards Sarah
Hello, thank you for your feedback. Your magazine was posted on 23rd Jan. Please can you let us know if it has not arrived by 18th Feb? Kind Regards Sarah
“Placed the order November 18th 2019 and had to cancel 28th January 2020 as the order was never received, despite chasing up about 5 or 6 times. I am not ordering from Unique magazines again. The agent of the publisher was unavailable therefore I never got my order. Unfortunate. Of course they are now refunding me.”
Hello, Thank you for your feedback I am sorry for the experience you have encountered. We work with a number of publishers of magazines to get our customers the best price. Unfortunately we no longer work with this particular publisher and the title has since been removed from the site. I am very sorry for any inconvenience caused. A full refund has been issued a few days after the original order was placed. Kind regards
Hello, thank you for your feedback. Please accept my apologies for receiving the wrong issue number of Burda Style. Issue 01 was over a week delayed from the publisher, which led to a lot of problems that do not usually occur. I can confirm a replacement issue of 02 will be sent when it does arrive into stock. Once again I am very sorry for the inconvenience which this has caused you. Kind Regards Sarah, Operations Manager
Hello, thank you for your feedback. I a very sorry that the magazine you ordered has not arrived. It was posted first class on 8th Jan, so it should have arrived the next day. I will get a refund processed for you on Monday. Sorry for any inconvenience this may have caused for you. Kind Regards, Sarah Operations Manager
Hello, thank you for your feedback. I am pleased to let you know the first issue from your subscription was posted on 9th Jan. It usually takes between 5 -7 working days to arrive in the USA. Please get in touch if it has still not arrived. Kind Regards, Sarah Operations Manager
“Didn’t alert me to the fact that they had no stock of the product I ordered. I then asked about the whereabouts of my order a week later and they told me it was out of stock and had never been dispatched.
Was given an email to get a refund but the email address is not a valid email address. I would like a refund please.”
Hello, thank you for your feedback. I have checked your order and your magazine was posted first class on 6th Jan. It should have arrived the next day. Unfortunately, we do not have any further stock to be able to resend this for you. I will get this order refunded today for you. I am sorry the magazine didn't arrive to you. You should have received an email letting you know it had been posted on the 6th Jan. A member of our customer service team will be in touch. Kind Regards
Hello, thank you for your feedback. Your review was flagged as moderated. However, I have now fixed this and your review is showing. I have also emailed you a response to your review. We welcome all feedback, as that is the only way we can better our business and service for our customers. Kind Regards
“I ordered Daphnie's Diary £36.00 for my wife and the money was taken out of my account 19/11/2019 but to date have seen nothing.
Please advise details of any despatches made.”
Hello, thank you for your feedback. I can confirm your subscription was successful and the first issue was posted on Friday 10th Jan - issue 01. Subscriptions for Daphne's Diary always start from the next issue, we do also state this on the product page for our customers to see. Your free gifts are being sent directly from the publisher in the Netherlands and should be on their way to you if not already received. Your subscription will run from issue 01-08 in 2020. Kind Regards
Hello, thank you for your feedback. We handle distribution for Daphne's Diary in the UK. This publication is only posted once per issue. This is why it can seem a long time for a subscription to start. However, we can start a subscription early, if requested. However, once the order has started, customers should receive their magazines before they go on sale in the shops. Issue 01 will be posted next Friday. Kind Regards
“Item has not arrived, when I rang customer services, was told publisher ran out very early on. Was told enquiries would be made whether article was on way or refund due, still have not heard!
No ode whether waiting for item or refund.”
Hello, thank you for your feedback. We did try to obtain extra copies from our usual supplier for this magazine, but they were closed for Christmas. We have however managed to find stock from another supplier and your magazine should be with us on Monday. We will then send it straight out to you first class on Monday. hopefully, it will be with you on Tuesday. I am very sorry for the delay in receiving the magazine. Kind Regards Sarah, Operations Manager
Hello, Thank you for your feedback. Your subscription is due to start with the next issue. We have no stock remaining of the current issue which went on sale on 10th October. This magazine is a quarterly magazine so i suspect the next issue to be around Feb time. If you are not happy to wait please get in touch and we can refund your order. Kind Regards Sarah, Operations Manager
