“might not be your fault in these troubled times but the 1st issue did not arrive until Monday and the 2nd has not arrived yet (Friday afternoon). The content of this magazine starts on a Saturday.
update it is Monday at 6pm no magazine”
Hello, thank you for your feedback. I am very sorry to hear you magazine has not arrived. I can confirm it was posted on Tuesday so it should have arrived by now. It will always be posted on a Tuesday for you. Hopefully it will arrive tomorrow for you. They are dispatched second class via the Royal Mail so should usually arrive within plenty of time. Please let me know if it hasn't arrived by Monday. Kind Regards
“I was told I would receive both magazines in 1 envelope and would get each issue a week before the date on the magazine I have paid £110 for 2 magazine subscriptions and has nothing ! And there web chat is useless talk to you like they don’t care at all.”
Hello, thank you for your feedback. I am afraid they would never get sent in same package as they go on sale on different days. Take a Break is posted on a Wednesday and That's Life is posted on a Thursday. I am afraid we receive the magazines on their on sale date and cannot get them any sooner. We post them out the same day and you should expect to receive them within a couple of days. I am very sorry that you have not been happy with the service you have received. I am sorry that you have found the web chat poor. Due to the current conditions we are down to only one customer service adviser who is working from home to adhere to the social distancing measures. There are only two people working in distribution and we are working as hard as we can to get the magazines out to our customers who depend on this service. If you would like to see how your order runs over the next few weeks or would like a refund, please get in touch at enquiries@uniquemagazines.co.uk Kind Regards, Sarah, Operations Manager
“How can I possibly judge - you've taken my money and I'm yet to receive a magazine. Its ridiculous that you even send out this survey. I have no idea if you are a bunch of rogues and stolen my money or will be fantastic so I thought i'd start with Very Poor so it can only get better”
Hello, thank you for your feedback. Your subscription is dispatch directly from the publisher. It may take 6 weeks to start receiving issues. I will ask a member of the team to find out an exact start date for you and get back to you as soon as possible. Kind Regards
Hello, the first issue was posted on 9th March. This magazine should have arrived by now. I will ask Jessica to contact you to check the delivery address and organise a replacement copy. Kind Regards Sarah, Operations Manager
“I paid for a subscription to Good Food Magazine for my daughter’s Christmas present in November. The January edition never arrived, so I contacted you and was told that one had definitely been sent out, but must have got lost in the post. Address was checked etc. I now find out that February’s magazine has not been delivered, either! I had to ask as my daughter was too embarrassed to tell me. Some Christmas present! What sort of service is this?”
“Paid for a subscription to Money Observer Magazine. Phoned three times and left messages regarding a discount code. Nobody has bothered responding to date. Hopeless service.”
“My order was placed on the 30th January and I haven't received the magazine yet. Also, I have not heard back from you letting me know when I can expect to receive my order.
Regards,
Margherita Murdoch.”
Hello, thank you for your feedback. Your subscription is due to start with issue 02 which is due at the end of the month. If you would like it to begin with issue 01, please send an email to enquiries@uniquemagazines.co.uk and we can get it posted straight out for you. Kind Regards Sarah
“Purchased year subscription for my father of BBC Gardening World & waited over month for first delivery of this magazine and it never arrived for him. This week cancelled that order. Disappointed & hoped better from this company. That subscription would have lifted my father at a difficult time.”
Hello, thank you for your feedback. I am sorry to hear that you had this experience. This title is dispatched directly from the publisher and it can take up to 6 weeks to start receiving issues. After this is should arrive like clock work. Kind Regards Sarah
Hello, thank you for your feedback. Your magazine was posted on 23rd Jan. Please can you let us know if it has not arrived by 18th Feb? Kind Regards Sarah
“Placed the order November 18th 2019 and had to cancel 28th January 2020 as the order was never received, despite chasing up about 5 or 6 times. I am not ordering from Unique magazines again. The agent of the publisher was unavailable therefore I never got my order. Unfortunate. Of course they are now refunding me.”
Hello, Thank you for your feedback I am sorry for the experience you have encountered. We work with a number of publishers of magazines to get our customers the best price. Unfortunately we no longer work with this particular publisher and the title has since been removed from the site. I am very sorry for any inconvenience caused. A full refund has been issued a few days after the original order was placed. Kind regards
Hello, thank you for your feedback. Please accept my apologies for receiving the wrong issue number of Burda Style. Issue 01 was over a week delayed from the publisher, which led to a lot of problems that do not usually occur. I can confirm a replacement issue of 02 will be sent when it does arrive into stock. Once again I am very sorry for the inconvenience which this has caused you. Kind Regards Sarah, Operations Manager
Hello, thank you for your feedback. I a very sorry that the magazine you ordered has not arrived. It was posted first class on 8th Jan, so it should have arrived the next day. I will get a refund processed for you on Monday. Sorry for any inconvenience this may have caused for you. Kind Regards, Sarah Operations Manager
Hello, thank you for your feedback. I am pleased to let you know the first issue from your subscription was posted on 9th Jan. It usually takes between 5 -7 working days to arrive in the USA. Please get in touch if it has still not arrived. Kind Regards, Sarah Operations Manager
