“Didn’t alert me to the fact that they had no stock of the product I ordered. I then asked about the whereabouts of my order a week later and they told me it was out of stock and had never been dispatched.
Was given an email to get a refund but the email address is not a valid email address. I would like a refund please.”
Hello, thank you for your feedback. I have checked your order and your magazine was posted first class on 6th Jan. It should have arrived the next day. Unfortunately, we do not have any further stock to be able to resend this for you. I will get this order refunded today for you. I am sorry the magazine didn't arrive to you. You should have received an email letting you know it had been posted on the 6th Jan. A member of our customer service team will be in touch. Kind Regards
Hello, thank you for your feedback. Your review was flagged as moderated. However, I have now fixed this and your review is showing. I have also emailed you a response to your review. We welcome all feedback, as that is the only way we can better our business and service for our customers. Kind Regards
“I ordered Daphnie's Diary £36.00 for my wife and the money was taken out of my account 19/11/2019 but to date have seen nothing.
Please advise details of any despatches made.”
Hello, thank you for your feedback. I can confirm your subscription was successful and the first issue was posted on Friday 10th Jan - issue 01. Subscriptions for Daphne's Diary always start from the next issue, we do also state this on the product page for our customers to see. Your free gifts are being sent directly from the publisher in the Netherlands and should be on their way to you if not already received. Your subscription will run from issue 01-08 in 2020. Kind Regards
Hello, thank you for your feedback. We handle distribution for Daphne's Diary in the UK. This publication is only posted once per issue. This is why it can seem a long time for a subscription to start. However, we can start a subscription early, if requested. However, once the order has started, customers should receive their magazines before they go on sale in the shops. Issue 01 will be posted next Friday. Kind Regards
“Item has not arrived, when I rang customer services, was told publisher ran out very early on. Was told enquiries would be made whether article was on way or refund due, still have not heard!
No ode whether waiting for item or refund.”
Hello, thank you for your feedback. We did try to obtain extra copies from our usual supplier for this magazine, but they were closed for Christmas. We have however managed to find stock from another supplier and your magazine should be with us on Monday. We will then send it straight out to you first class on Monday. hopefully, it will be with you on Tuesday. I am very sorry for the delay in receiving the magazine. Kind Regards Sarah, Operations Manager
Hello, Thank you for your feedback. Your subscription is due to start with the next issue. We have no stock remaining of the current issue which went on sale on 10th October. This magazine is a quarterly magazine so i suspect the next issue to be around Feb time. If you are not happy to wait please get in touch and we can refund your order. Kind Regards Sarah, Operations Manager
Hello, Thank you for your feedback. I am very sorry your magazine did not arrive. It was posted first class to you. I will get a refund processed for you today. I hope this does not put you off Unique Magazines are we have 1000s of happy customers. Have a lovely Christmas, Kind Regards Sarah, Operations Manager
“Ordered the magazine just after it was released and didn’t receive it a week later still and had to email myself to find where it was and it was out of stock. Received no updates on whether I would be refunded still 4 days after this and then received the wrong issue magazine in the post. Emailed again to be told it was a mistake and to send it back myself and then they told me the magazine I originally wanted was back in stock, but I had to ask this myself to know. Extremely poor and disappointing.”
Hello, Thank you for your feedback. Please let me apologise for the lack of communication you have received from us. The particular magazine you ordered from us was in super high demand compared with a normal weekly issue. We do not usually receive such high volume of that magazine. Your order was placed the day before the magazine went on sale. We could not obtain extra supply from our normal sources of that particular issue. We have sourced enough magazines now to fulfil all orders placed for this magazine as we did not want to let any of our customers down and say we couldn't supply. We have worked tirelessly to obtain this issue and we are waiting for it to arrive as we speak. As soon as it does it will be shipped to you first class delivery. As the next weeks issue then came into stock, the order was sent in error. I have now briefed the whole team at unique magazines that they need to let our customers know asap. We did not know we were going to be able to get the magazine for sure so we didn't want to let anyone down. I am sorry that you have had this experience with us and you feel disappointed. I am pleased we will be able to send you the magazine you ordered when it does come into stock. If you have changed your mind and you don't want it please get in touch and we will of course refund your order. Kind Regards Sarah, Operations Manager
Hello, thank you for your feedback. I have checked your order and you ordered next issue. I am pleased to say the issue went on sale yesterday and was posted yesterday via royal mail first class. Please can you get in touch if it has not arrived when your post is delivered tomorrow. Kind Regards Sarah, Operations Manager
“I placed the order for my 12 month subscription on the 27th Nov.
As of 16th December i still have no digital access.
I have tried to call to sort but receiving very limited help and assisitance
I do not recommend Unique Magazines I'm afraid.
Very disappointing service.”
Thank you for your feedback. I am afraid the title you have ordered is a publisher title and it can take up to six weeks for them to process the order. We are working closely with this publisher to get this set up as soon as possible for you and Jessica will let you know as soon as this is done and give you the details you require. I am sorry that it was not clear that it would take this long. Kind Regards
“Magazine badly damaged.Would be better getting it second hand. Better packaging would have helped.At least offer
a service where a carded envelope could used to send the item. Not impressed.”
Thank you for your feedback. I am very sorry the magazine has arrived to you in this condition. This is not acceptable. I will get a full refund processed for you. We are currently in the process of changing our packaging, which hopefully will be in effect early next year. Please do not let this put you off ordering from us as we pride ourselves on our service and quick delivery. Kind Regards
Thank you for your feedback. The magazine you ordered does not go on sale until the 2nd Jan, as soon as it arrives it will be sent 1st class to you. Kind Regards
Thank you for your feedback. I am very sorry to hear the magazine did not arrive. It was posted on 5th December. I will get a refund processed for you as soon as possible. Kind Regards
Hello thank you for your feedback. I am very sorry to hear that you received the German version. I can see that Jessica has sent the replacement issue for you. Please accept my apologies for this. Kind Regards
Hello, thank you for your feedback. This title is dispatched directly from the publisher. I have asked Jessica, a member of our customer service team to find out when you can expect the first issue and for her to let you know. Kind Regards
“I have not received my magazine yet, was ordered on the 28th, due out on 30th November. It is now the 8th December. Messaged company yesterday, no reponse yet, only an email asking me to write a review 'for my recent purchase'”
Hello, I am sorry to hear your issue hasn't arrived. I can confirm it was posted first class on 3rd December. It should have arrived the next day. Please can you get in touch if it still has not arrived. I can see you have been speaking with Jessica. Kind Regards
