“Magazines arrive on time, but when i wanted to renew it only accepts payment via paypal. I do not want to create a pay pal account. Pity, i would have liked to renew my subscription.”
Thank you for your feedback. Please could I ask you to forward me the email to enquiries@uniquemagazines.co.uk and I will take care of this for you. Kind Regards
Hello. Thank you for your feedback. You have ordered next issue on 16th March. The next issue of this magazine is not due on sale until 29th March. If it is not the next issue you required, please get in touch with me ASAP at enquiries@uniquemagazines.co.uk Kind Regards
Thank you for your feedback. We receive Take A break magazine on a Wednesday and they are posted to our customers on a Wednesday. The on sale date is the Thursday. You should expect to receive it within a couple of days. I will extend your subscription by the one issue you already had. Therefor you still have 12 issues remaining,
Good Afternoon,
Your subscription will begin with the next issue of Daphne's Diary, which is due to go on sale on 16th April. You should expect to receive it around this date. Kind Regards
“No sign of my ordered magazine.
I placed an order for Flow magazine on January 30th 2019. I had to email them days later for a shipping confirmation before they told me thay my order had shipped on the same day.
I was told it would take 7-14 working days to receive my order. After this time passed, I was told that I should please wait until the end of February before I requested for a refund in case the magazine finally showed up.
I emailed on March 1st and today, March 4th and suddenly, they are not replying my emails.
The lady I'd been corresponding with tried to imply that shipping to Nigeria was the issue; I receive parcels from Amazon and ASOS, so I know that shipping from international retailers to Nigeria is not impossible.
I will keep emailing until I get a refund. I would not recommend them.”
Thank you for your feedback. This has all been resolved now and we have refunded your order which was posted on 30th Jan. We confirmed the address and asked you to wait for the length of time Royal Mail ask us to allow before we assume it has been lost in the post. This is not the usual delivery time that we would expect the magazines to be delivered. We post worldwide on a daily basis and rarely have any issues. We use Royal Mail for all of our post as we find this to be the most reliable service at a good price. I am very sorry that we were unable to get the magazine to you. However, there is a chance it may still turn up as it was posted to your address on 30th Jan. Thank you for your comments, we strive for excellent customer service so please accept my apologies for the late response, we do not work weekends. Kind Regards
“Paid for 3 months delivery of whats on tv. emailed last week to say being sent but my housebound mum did not receive the magazine - really poor show and so many emails about how it was all sorted and let down on the first week! will be contacting today for refund”
“I am very disappointed with the magazines I have received. They are delivered without any protection and arrived in bad condition. I know I should standard shipping, but I didn't expect to receive magazine in a thin plastic bag (I made an order from other websites, and never received anything this bad), and I wonder even if I have chosen Express service, I'd receive anything better. You should take packaging /packing more serious. not than just a thin plastic bag to ship oversea. The deliver time is fine, but I am not impressed with my first order. For my next purchase with Unique Magazine, I might consider buying from you only when you have very rare magazines I couldn't find else where.
Thank you.
Kanjana Tachawattanakun from Thailand”
“Over 3 weeks now and still not been delivered. I honestly can't understand when a magazine has been out awhile it still takes you forever to deliver them. You say was sent out 22nd January, even by 2nd class post it shouldn't take this long!
By time I recieve it there'll be 3 new issues already come out the way you go.
I did order a gossip/news magazine by time it arrives it'll be a history magazine!”
Hello, thank you for your feedback. I can confirm your magazine was posted on 22nd Jan. It was sent via first class Royal Mail Air Mail to Finland to the address you provided us. It should have arrived quite quickly. If your magazine has still not arrived, please can you get in touch at enquiries@uniquemagazines.co.uk
Kind Regards
Thank you for your feedback. Your subscription will commence with issue 02 which goes on sale on 5th March. You should receive it before this date. Kind Regards
“I had no idea who this organisation was nor the purpose to which it was referring. I now know.
This survey form is poor and unhelpful. I haven't received my magazine as yet and there is no mention on the web site as to when dispatch will take place.
All less than satisfactory in a fast moving, digital world.”
Thank you for your feedback. You ordered a subscription from us on 18th Jan. You should have received a confirmation email of your order. This particular title gets sent directly from the publisher. It can take up to 6 weeks to start receiving issues. Some publishers send you a letter or an email advising you of the start date of your subscription. The current issue went on sale on 14th Jan and runs through until 8th May. Which issue were you requiring as your first issue? If you would like this as your first issue, please get in touch at enquiries@uniquemagazines.co.uk and we will contact the publisher to see if this is possible for you. Kind Regards
Thank you for your feedback, Your subscription is due to start with issue 02. We do not have any stock remaining of issue 01, otherwise I would have sent it straight out for you. Kind Regards
“The magazines are fine but I received an edition that was already out of date and feel this is unacceptable as I expected to receive 7 that I've not yet purchased.”
Thank you for your feedback. I have added an extra issue to your subscription to cover for the issue you already had. I can confirm you still have 6 issues now remaining on your subscription. I am sorry for any inconvenience caused.
Kind Regards
Thank you for your feedback. The review is email is automatically sent after 7 days. I can confirm your subscription is due to commence with issue 02. With this magazine being a publisher title it can take up to 6 weeks to start receiving issues. Issue 01 sold out about 2 weeks before the on sale date. I am sorry for any inconvenience caused. Kind Regards
“Asked for a review before any magazines have arrived!
Subscriped, latest issue in shops but not received?!
When I have subscribed to magazines in the past i have received them either on the day they
are due , and quite often before they were in the shops.”
Thank you for your feedback. Your subscription begins with issue 02. The postage press stream is done 2 weeks before the on sale date of the magazine. I am afraid your order just missed this. I would have been happy to send you issue 01, unfortunately, it sold out immediately, and we have no stock remaining. I am sorry for any inconvenience caused.
Kind Regards
“My item never arrived and I missed the 28 day time limit to query it. I understand it can't be too drawn out, but I genuinely forgot I was expecting it. There was no email to say delivery had been attempted it was delayed.”
