“Its very difficult to write a review on a magazine delivery service when no magazines have been delivered, despite almost 3 weeks since ordering and paying.”
Thank you for your feedback. I have checked your order for you. The title you have ordered is actually dispatched from the publisher directly. The first issue is usually delivered within 6 weeks. However, you may need to allow slightly longer for delivery to Australia. I will get a member of the team to get a start date for you so you know when to expect it. Kind Regards
Hello, You ordered a Relax With Art magazine from us and it was posted on 27th August. If you have not received this magazine, please get in touch. Kind Regards
“Appalling communication, despite having a subscription, have not received notification of latest edition of magazine. No one is interested in talking to me, and yet you have taken my money”
Hello, Thank you for your review. I am terribly sorry you have had problems getting in touch. Our offices are open Monday to Friday 9am till 4.30pm. We have been closed on bank holiday Monday also. I have seen a member of our team has been in touch with you regarding your subscription. The latest issue was posted to Australia on 21st August. The magazine comes out quarterly so it can seem like a long time between issues. I hope we can resolve any issues and meet your expectations. Kind Regards
“I am sincerely hoping that you have refunded £18+ to PayPal in respect of this "purchase"
PayPal paid you the money but your site told me that there was an error with the order. You did not confirm to me by email that an order or payment existed so I was naturally concerned about security.
I therefore immediately cancelled the order with and asked for a refund. I did the same with PayPal.
For you at this late stage to say an order exists is deeply worrying”
Hello, Thank you for your feedback. I can see your order was cancelled and refunded on 19th August. You have simply been sent an email from reviews.io as your order did complete, but has since been cancelled. Kind Regards
“The Unique Magazines team were very helpful in enabling us to set up a subscription. It was great to be able to find this relatively obscure periodical through their service”
Thank you for your feedback. Please accept my apologies for receiving the wrong issue. The replacement copy has now been sent and please accept the other magazine as complementary. Kind Regards
“ordered a magazine in April of 2019. Received a notice in July that it was not available and given a voucher to order a different magazine. I live in the US and did not want any of the other magazines. Contacted them several times regarding refund and did not get an answer.”
Hello, we have been trying to contact you and our emails kept bouncing back to us. As the voucher is unwanted we have now processed a full refund back to your card. I am sorry for any disappointment you have suffered. The magazine unfortunately, has ceased publication. Thank you for your feedback. Kind Regards
“Order arrived today which was around two weeks after I ordered. I ordered two magazines which arrived sealed in their own separate bags then sealed in another plastic bag. All bags were in perfect condition but when opened both magazines were shredded along the spines, one to the point it is falling apart. With no damage to the bags it’s obvious they were like that before they were sent. Very poor, will not be using again”
Thank you for your feedback. We have resent your order confirmation for you as this should have been received at the point of ordering. If it has still not been received please can you get in touch. The New Yorker is dispatched directly from the publisher and the order can take up to 6 weeks to begin. The start date of this subscription is actually 22nd July. If you need any further assistance, please get in touch. Kind Regards
“I have chosen july burda and received June
Was very difficult approach to choose, keep asking for july and keep appearing as current issue on the check out and at the end I have got july
Very unsatisfactory”
Thank you for your feedback. I am sorry your experience was not straight forward. If you ever have any problems again please get in touch and we will be happy to resolve any issues for you ASAP. Kind Regards
Hello, Thank you for your feedback. The current issue which went on sale on 5th June runs through to 10th July. If we had of had stock your subscription would have started with this issue. Unfortunately, this issue sold out and your subscription will start with the next issue due on 10th July.
“Very disappointed with this experience as I made a purchase online only to then be refunded as the company had undercharged me. And expected me to pay 4 times original price”
Thank you for your feedback. The magazine you had ordered has a promotion ran by the publisher for UK customers only. As you live in Ireland and not the UK you are not entitled to receive the current promotion. The price of this magazine for delivery to Europe is higher as it is not half price and included within the UK only promotion. When you were ordering your magazine, if you had of changed the country to Ireland it would have updated with the current prices and then you would have been able to choose whether or not to go ahead with your purchase with the correct price for Ireland. We noticed your error straight away and got in touch with you to notify you and also refunded your order straight away. Kind Regards
Hello, You have ordered a Relax with Art Subscription from Bromleigh House. We look after orders on their behalf. Please note you have 11 issues remaining on your subscription. Kind Regards
“Never ordered anything and receiving Spam every month on a non public e-Mail (company must use mails from an illegal source!). Unsubscribing doesn't work!”
Hello, You have ordered multiple Daphne's Diary subscriptions from Unique Magazines. We handle all of the UK subscriptions on behalf of the publisher. The unsubscribe button should work. However, I will remove your email address from our system. Therefor you will also no longer receive any dispatch emails from us. Kind Regards
“Magazines arrive on time, but when i wanted to renew it only accepts payment via paypal. I do not want to create a pay pal account. Pity, i would have liked to renew my subscription.”
Thank you for your feedback. Please could I ask you to forward me the email to enquiries@uniquemagazines.co.uk and I will take care of this for you. Kind Regards
