Thank you for your feedback. Please accept my apologies for receiving the wrong issue. The replacement copy has now been sent and please accept the other magazine as complementary. Kind Regards
“ordered a magazine in April of 2019. Received a notice in July that it was not available and given a voucher to order a different magazine. I live in the US and did not want any of the other magazines. Contacted them several times regarding refund and did not get an answer.”
Hello, we have been trying to contact you and our emails kept bouncing back to us. As the voucher is unwanted we have now processed a full refund back to your card. I am sorry for any disappointment you have suffered. The magazine unfortunately, has ceased publication. Thank you for your feedback. Kind Regards
“Order arrived today which was around two weeks after I ordered. I ordered two magazines which arrived sealed in their own separate bags then sealed in another plastic bag. All bags were in perfect condition but when opened both magazines were shredded along the spines, one to the point it is falling apart. With no damage to the bags it’s obvious they were like that before they were sent. Very poor, will not be using again”
Thank you for your feedback. We have resent your order confirmation for you as this should have been received at the point of ordering. If it has still not been received please can you get in touch. The New Yorker is dispatched directly from the publisher and the order can take up to 6 weeks to begin. The start date of this subscription is actually 22nd July. If you need any further assistance, please get in touch. Kind Regards
“I have chosen july burda and received June
Was very difficult approach to choose, keep asking for july and keep appearing as current issue on the check out and at the end I have got july
Very unsatisfactory”
Thank you for your feedback. I am sorry your experience was not straight forward. If you ever have any problems again please get in touch and we will be happy to resolve any issues for you ASAP. Kind Regards
Hello, Thank you for your feedback. The current issue which went on sale on 5th June runs through to 10th July. If we had of had stock your subscription would have started with this issue. Unfortunately, this issue sold out and your subscription will start with the next issue due on 10th July.
“Very disappointed with this experience as I made a purchase online only to then be refunded as the company had undercharged me. And expected me to pay 4 times original price”
Thank you for your feedback. The magazine you had ordered has a promotion ran by the publisher for UK customers only. As you live in Ireland and not the UK you are not entitled to receive the current promotion. The price of this magazine for delivery to Europe is higher as it is not half price and included within the UK only promotion. When you were ordering your magazine, if you had of changed the country to Ireland it would have updated with the current prices and then you would have been able to choose whether or not to go ahead with your purchase with the correct price for Ireland. We noticed your error straight away and got in touch with you to notify you and also refunded your order straight away. Kind Regards
Hello, You have ordered a Relax with Art Subscription from Bromleigh House. We look after orders on their behalf. Please note you have 11 issues remaining on your subscription. Kind Regards
“Never ordered anything and receiving Spam every month on a non public e-Mail (company must use mails from an illegal source!). Unsubscribing doesn't work!”
Hello, You have ordered multiple Daphne's Diary subscriptions from Unique Magazines. We handle all of the UK subscriptions on behalf of the publisher. The unsubscribe button should work. However, I will remove your email address from our system. Therefor you will also no longer receive any dispatch emails from us. Kind Regards
“Magazines arrive on time, but when i wanted to renew it only accepts payment via paypal. I do not want to create a pay pal account. Pity, i would have liked to renew my subscription.”
Thank you for your feedback. Please could I ask you to forward me the email to enquiries@uniquemagazines.co.uk and I will take care of this for you. Kind Regards
Hello. Thank you for your feedback. You have ordered next issue on 16th March. The next issue of this magazine is not due on sale until 29th March. If it is not the next issue you required, please get in touch with me ASAP at enquiries@uniquemagazines.co.uk Kind Regards
Thank you for your feedback. We receive Take A break magazine on a Wednesday and they are posted to our customers on a Wednesday. The on sale date is the Thursday. You should expect to receive it within a couple of days. I will extend your subscription by the one issue you already had. Therefor you still have 12 issues remaining,
Good Afternoon,
Your subscription will begin with the next issue of Daphne's Diary, which is due to go on sale on 16th April. You should expect to receive it around this date. Kind Regards
“No sign of my ordered magazine.
I placed an order for Flow magazine on January 30th 2019. I had to email them days later for a shipping confirmation before they told me thay my order had shipped on the same day.
I was told it would take 7-14 working days to receive my order. After this time passed, I was told that I should please wait until the end of February before I requested for a refund in case the magazine finally showed up.
I emailed on March 1st and today, March 4th and suddenly, they are not replying my emails.
The lady I'd been corresponding with tried to imply that shipping to Nigeria was the issue; I receive parcels from Amazon and ASOS, so I know that shipping from international retailers to Nigeria is not impossible.
I will keep emailing until I get a refund. I would not recommend them.”
Thank you for your feedback. This has all been resolved now and we have refunded your order which was posted on 30th Jan. We confirmed the address and asked you to wait for the length of time Royal Mail ask us to allow before we assume it has been lost in the post. This is not the usual delivery time that we would expect the magazines to be delivered. We post worldwide on a daily basis and rarely have any issues. We use Royal Mail for all of our post as we find this to be the most reliable service at a good price. I am very sorry that we were unable to get the magazine to you. However, there is a chance it may still turn up as it was posted to your address on 30th Jan. Thank you for your comments, we strive for excellent customer service so please accept my apologies for the late response, we do not work weekends. Kind Regards
“Paid for 3 months delivery of whats on tv. emailed last week to say being sent but my housebound mum did not receive the magazine - really poor show and so many emails about how it was all sorted and let down on the first week! will be contacting today for refund”
