“I had no idea who this organisation was nor the purpose to which it was referring. I now know.
This survey form is poor and unhelpful. I haven't received my magazine as yet and there is no mention on the web site as to when dispatch will take place.
All less than satisfactory in a fast moving, digital world.”
Thank you for your feedback. You ordered a subscription from us on 18th Jan. You should have received a confirmation email of your order. This particular title gets sent directly from the publisher. It can take up to 6 weeks to start receiving issues. Some publishers send you a letter or an email advising you of the start date of your subscription. The current issue went on sale on 14th Jan and runs through until 8th May. Which issue were you requiring as your first issue? If you would like this as your first issue, please get in touch at enquiries@uniquemagazines.co.uk and we will contact the publisher to see if this is possible for you. Kind Regards
Thank you for your feedback, Your subscription is due to start with issue 02. We do not have any stock remaining of issue 01, otherwise I would have sent it straight out for you. Kind Regards
“The magazines are fine but I received an edition that was already out of date and feel this is unacceptable as I expected to receive 7 that I've not yet purchased.”
Thank you for your feedback. I have added an extra issue to your subscription to cover for the issue you already had. I can confirm you still have 6 issues now remaining on your subscription. I am sorry for any inconvenience caused.
Kind Regards
Thank you for your feedback. The review is email is automatically sent after 7 days. I can confirm your subscription is due to commence with issue 02. With this magazine being a publisher title it can take up to 6 weeks to start receiving issues. Issue 01 sold out about 2 weeks before the on sale date. I am sorry for any inconvenience caused. Kind Regards
“Asked for a review before any magazines have arrived!
Subscriped, latest issue in shops but not received?!
When I have subscribed to magazines in the past i have received them either on the day they
are due , and quite often before they were in the shops.”
Thank you for your feedback. Your subscription begins with issue 02. The postage press stream is done 2 weeks before the on sale date of the magazine. I am afraid your order just missed this. I would have been happy to send you issue 01, unfortunately, it sold out immediately, and we have no stock remaining. I am sorry for any inconvenience caused.
Kind Regards
“My item never arrived and I missed the 28 day time limit to query it. I understand it can't be too drawn out, but I genuinely forgot I was expecting it. There was no email to say delivery had been attempted it was delayed.”
“I was very disappointed that a magazine that I purchased on subscription as a gift for Christmas, came through my door at the start of December in a clear plastic wrapper , with my young daughters name written across it. She picked it up and immediately thought it was for her to open and gave. Her Christmas surprise gift was spoiled due to what I consider thoughtlessness. If something is purchased as a gift, surely you would make the effort to hide what the gift was in some way? I am incredibly disappointed with Unique Magazines as a result of this. I won’t be using them again.”
Thank you for your feedback. I am sorry for the disappointment that has been caused. There was nothing on your order stating it was a Christmas Gift. We do have an option to purchase subscriptions to begin after Christmas. Then the order would not start till January. The next issue has been posted today. However, I have wrapped it in a grey plastic bag so your daughter will not be able to see what is inside and you can put it away until Christmas. It looks like a lovely issue, I'm sure your daughter will love it. For the inconvenience you have had I have extended your subscription by 1 issue. Therefore there are still 11 issues remaining on your subscription. All issues sent after Christmas will be sent in a clear bag. Our customers tell us their children love seeing their comics arrive in the post addressed to themselves. I hope you have no further issues with your subscription. If you do please get in touch and we will be happy to help you. Kind Regards
Your subscription has started today with the new issue which has just gone on sale today. Thank you for your order. You should get an email later on to let you know it is on its way. Kind Regards
“Ordered 3 issues of National Geographic magazine and so far received nothing - a helpful customer service is sending one issue out - poor delivery organisation seems to be a problem”
Thank you for feedback. I can confirm 2 issues have been sent to your address, which you have confirmed is correct. We use Royal Mail for all of our post. Thank you for contacting us within 28 days for this current issue and we are happy to resend this one for you. Kind Regards
Thank you for your review. Your order for Daphne's Diary was dispatched yesterday. Usually subscriptions for Daphne's Diary start with the next issue not the current. This is why it was not posted until yesterday. This is at the publishers request. However, with the special Christmas issue we have been sending all extra orders after the cut off date, once per week. I hope you enjoy your subscription. Kind Regards
“I emailed to indicate which cover issue I would like for my first magazine as there were multiple covers and no one ever got back to me. Poor start for the start of my subscription with you.”
Thank you for your feedback. I have searched our email tracker with your email address and there are no emails. Could it be possible you emailed the publisher directly not Unique Magazines? Your magazine is sent directly from the publisher. They should have sent you an email detailing your subscription and start date etc. If you do require any help please email enquiries@uniquemagazines.co.uk Kind Regards
Thank you for your feedback. Your first issue is due in within the next few days. It will be posted out as soon as it arrives and you should receive a dispatch email letting you know it is on its way. Kind Regards
“Sorry, but I have not receive my first issue TODAYS RAILWAY EUROPE.
That's a absolutely NoGo.
In Germany, it's much faster with subscription journals. Really.”
Good Afternoon,
Thank you for your feedback. The magazine you have ordered gets sent directly from the publisher. It may take 6 weeks to start receiving your first issue. Kind Regards
Good Afternoon, Thank you for your feedback. You ordered the next issue of Country Living Modern Rustic. It does not go on sale until 6th November. Once we receive stock from the publisher it will be sent straight out to yourself. You will receive a dispatch email letting you know it is on its way.
Kind Regards
“After 8 weeks, my 1st magazine still didn t arrive. When I tried to contact them, nobody answers the phone . I left a message (BTW we pay for every call ) but still no news. This site seems to be a scam to me! Don't use it!!!”
Good Morning, thank you for your feedback. Following our phone call this morning, I confirm your subscription should begin next week. This title is a specialist title and takes slightly longer to obtain. Our offices are open Monday to Friday 9-4.30, we would be happy to help any time within these opening hours. Kind Regards
Hello, Thank you for your feedback. I will get the current issue posted for you today. The next issue is also then due shortly. This was the issue is was due to start with. Kind Regards
Good Afternoon, Thank you for your feedback. You ordered the next issue which does not go on sale until 30th October. Once it arrives it will be dispatched the same day and you will get a dispatch notification email letting you know its on its way. Kind Regards
