“I was very disappointed that a magazine that I purchased on subscription as a gift for Christmas, came through my door at the start of December in a clear plastic wrapper , with my young daughters name written across it. She picked it up and immediately thought it was for her to open and gave. Her Christmas surprise gift was spoiled due to what I consider thoughtlessness. If something is purchased as a gift, surely you would make the effort to hide what the gift was in some way? I am incredibly disappointed with Unique Magazines as a result of this. I won’t be using them again.”
Thank you for your feedback. I am sorry for the disappointment that has been caused. There was nothing on your order stating it was a Christmas Gift. We do have an option to purchase subscriptions to begin after Christmas. Then the order would not start till January. The next issue has been posted today. However, I have wrapped it in a grey plastic bag so your daughter will not be able to see what is inside and you can put it away until Christmas. It looks like a lovely issue, I'm sure your daughter will love it. For the inconvenience you have had I have extended your subscription by 1 issue. Therefore there are still 11 issues remaining on your subscription. All issues sent after Christmas will be sent in a clear bag. Our customers tell us their children love seeing their comics arrive in the post addressed to themselves. I hope you have no further issues with your subscription. If you do please get in touch and we will be happy to help you. Kind Regards
Your subscription has started today with the new issue which has just gone on sale today. Thank you for your order. You should get an email later on to let you know it is on its way. Kind Regards
“Ordered 3 issues of National Geographic magazine and so far received nothing - a helpful customer service is sending one issue out - poor delivery organisation seems to be a problem”
Thank you for feedback. I can confirm 2 issues have been sent to your address, which you have confirmed is correct. We use Royal Mail for all of our post. Thank you for contacting us within 28 days for this current issue and we are happy to resend this one for you. Kind Regards
Thank you for your review. Your order for Daphne's Diary was dispatched yesterday. Usually subscriptions for Daphne's Diary start with the next issue not the current. This is why it was not posted until yesterday. This is at the publishers request. However, with the special Christmas issue we have been sending all extra orders after the cut off date, once per week. I hope you enjoy your subscription. Kind Regards
“I emailed to indicate which cover issue I would like for my first magazine as there were multiple covers and no one ever got back to me. Poor start for the start of my subscription with you.”
Thank you for your feedback. I have searched our email tracker with your email address and there are no emails. Could it be possible you emailed the publisher directly not Unique Magazines? Your magazine is sent directly from the publisher. They should have sent you an email detailing your subscription and start date etc. If you do require any help please email enquiries@uniquemagazines.co.uk Kind Regards
Thank you for your feedback. Your first issue is due in within the next few days. It will be posted out as soon as it arrives and you should receive a dispatch email letting you know it is on its way. Kind Regards
“Sorry, but I have not receive my first issue TODAYS RAILWAY EUROPE.
That's a absolutely NoGo.
In Germany, it's much faster with subscription journals. Really.”
Good Afternoon,
Thank you for your feedback. The magazine you have ordered gets sent directly from the publisher. It may take 6 weeks to start receiving your first issue. Kind Regards
Good Afternoon, Thank you for your feedback. You ordered the next issue of Country Living Modern Rustic. It does not go on sale until 6th November. Once we receive stock from the publisher it will be sent straight out to yourself. You will receive a dispatch email letting you know it is on its way.
Kind Regards
“After 8 weeks, my 1st magazine still didn t arrive. When I tried to contact them, nobody answers the phone . I left a message (BTW we pay for every call ) but still no news. This site seems to be a scam to me! Don't use it!!!”
Good Morning, thank you for your feedback. Following our phone call this morning, I confirm your subscription should begin next week. This title is a specialist title and takes slightly longer to obtain. Our offices are open Monday to Friday 9-4.30, we would be happy to help any time within these opening hours. Kind Regards
Hello, Thank you for your feedback. I will get the current issue posted for you today. The next issue is also then due shortly. This was the issue is was due to start with. Kind Regards
Good Afternoon, Thank you for your feedback. You ordered the next issue which does not go on sale until 30th October. Once it arrives it will be dispatched the same day and you will get a dispatch notification email letting you know its on its way. Kind Regards
“Having ordered a magazine subscription of Teen Breathe for my grand daughter's birthday I was very disappointed to see with the order confirmation message that this would take at least 6 weeks to arrive. If this had been made clear at the point of ordering I would have chosen another company. My grandson whose birthday is the same month received his magazine within 3 days, ordered from another company. I am not a happy Unique Magazine customer.”
Thank you for your feedback. This magazine comes direct from the publisher, this is how it can take up to 6 weeks for the first issue to arrive, due to their printing streams. If it misses the current issue they start with the next. However, when you got your confirmation you could have called us straight away and we could have helped you and resolved this. We dispatch a lot of magazines in house. Where the subscriptions would begin immediately if the current issue is in stock. A lot of our customers are surprised at how quickly their subscriptions do begin. I am sorry you have not had a very good experience. However, we could have helped if you if you had of gotten in touch with us. I am in the process of finding out the start date of this subscription for you from the publisher. I will email you to advise you when I know. Kind Regards
I can confirm your magazine is dispatched directly from the publisher. They will send you an email advising you of the start date. It can take up to 6 weeks for the first issue. However as you've ordered a quarterly magazine, this may be different. If you don't receive an email from the publisher please let me know and I can chase this up. Enjoy your magazine, kind regards
Good Afternoon, Your magazine was dispatched on the 27th September to the USA. It usually only takes 5-7 working days for delivery to the US. You should have been sent a dispatch email. Please get in touch by 29th October if it does not arrive. Kind Regards
Thank you for your feedback. I have looked into your previous orders and correspondence. Please accept my apologies for the way they were dealt with. We have a new customer service team here at Unique, hopefully the service you receive from us will be vastly improved. I am happy to inform you that your subscription will begin with issue 07, which is due on 9th October. I hope you enjoy your magazine, I personally can't wait for the next issue!
Hello, the first issue was posted on 19th September, the morning after your order was placed. It should be with you shortly. Please can you let me know if it does not arrive by Friday. Kind Regards
“I’ve paid for my subscription but have had no communication of any kind and no magazines delivered either. So would really like to know what is happening with my order?”
