“Having ordered a magazine subscription of Teen Breathe for my grand daughter's birthday I was very disappointed to see with the order confirmation message that this would take at least 6 weeks to arrive. If this had been made clear at the point of ordering I would have chosen another company. My grandson whose birthday is the same month received his magazine within 3 days, ordered from another company. I am not a happy Unique Magazine customer.”
Thank you for your feedback. This magazine comes direct from the publisher, this is how it can take up to 6 weeks for the first issue to arrive, due to their printing streams. If it misses the current issue they start with the next. However, when you got your confirmation you could have called us straight away and we could have helped you and resolved this. We dispatch a lot of magazines in house. Where the subscriptions would begin immediately if the current issue is in stock. A lot of our customers are surprised at how quickly their subscriptions do begin. I am sorry you have not had a very good experience. However, we could have helped if you if you had of gotten in touch with us. I am in the process of finding out the start date of this subscription for you from the publisher. I will email you to advise you when I know. Kind Regards
I can confirm your magazine is dispatched directly from the publisher. They will send you an email advising you of the start date. It can take up to 6 weeks for the first issue. However as you've ordered a quarterly magazine, this may be different. If you don't receive an email from the publisher please let me know and I can chase this up. Enjoy your magazine, kind regards
Good Afternoon, Your magazine was dispatched on the 27th September to the USA. It usually only takes 5-7 working days for delivery to the US. You should have been sent a dispatch email. Please get in touch by 29th October if it does not arrive. Kind Regards
Thank you for your feedback. I have looked into your previous orders and correspondence. Please accept my apologies for the way they were dealt with. We have a new customer service team here at Unique, hopefully the service you receive from us will be vastly improved. I am happy to inform you that your subscription will begin with issue 07, which is due on 9th October. I hope you enjoy your magazine, I personally can't wait for the next issue!
Hello, the first issue was posted on 19th September, the morning after your order was placed. It should be with you shortly. Please can you let me know if it does not arrive by Friday. Kind Regards
“I’ve paid for my subscription but have had no communication of any kind and no magazines delivered either. So would really like to know what is happening with my order?”
You ordered the next issue of this magazine which only went on sale yesterday. It has been posted to yourself yesterday so hopefully it should arrive today or tomorrow - please let me know if it doesn't arrive
“Would like to review Daphnes diary magazine more positively but I haven't received it yet even though it is in the shops,I purchased 12 July so maybe you are asking for a review too soon?”
Thank you Maria for your feedback. The latest edition has just been posted today. Please let me know if it doesn't arrive. Hopefully, there will be no further problems with your subscription.
Thank you for the feedback. We have just taken over the distribution of Scoop magazine from June. Hopefully you should have no issues in the future with the magazine subscription. The latest issue has just came in from the publisher so should arrive to Louis within a couple of days time. Please contact me if you have any problems and I will be happy to resolve them for you.
“Absolute shambles. Keep getting emails to say I have not paid even though payment went through straight away. Have had email apologizing confirming my payment had been made but had yet another email yesterday again saying I had not paid!! still no magazine .do not recommend this way of getting a UK magazine in France”
Thank you for your feedback Ann. We have stopped emails being sent to customers when an item has been left in the basket in response to your feedback. Your other order was completed and should arrive shortly.
“I ordered some magazines last month and they haven't been dispatched to me. I have contacted them several times over the past week asking where my order is, and I haven't received any reply. I'm not happy at all with their service, so I will not being ordering from them again.”
“They are bogus. Never sent my magazine. Told me on there terms to wat 4 weeks. Then said as I'd gone beyond this term they cannot supply nor reimburse. Later found they are a sham company”
