Hi, I am really sorry to hear this. I have sent you a direct email to resolve this and do hope this help's. Thankyou for your understanding. Thanks, Ellie :)
Hi, I am sorry if this has caused any inconvenience. Unfortunately, this is out of our control and the royal mail informed us that they were not allowing any shipping outside of the UK. This was very temporary and has now resumed as normal, only lasting just over a week. I do hope this is okay and thanks for understanding. Ellie :)
“Thanks unique magazines for ruining my daughters Xmas! Ordered Harry styles vogue as your website said there were 3 available and even confirmed this via the online web service so duly ordered and you collected my money immediately. 5 weeks went by, no magazine arrived so I chased you and were told there isn’t any stock!! Still awaiting my refund and an utter joke of a company”
Hi, I do apologise if this caused any inconvenience and I understand any frustration. We believe this was a system error and we tried hard to obtain more stock. Our operations director is aware of this and we will ensure this does not happen in future. I can confirm this has been refunded into your account and again, I do apologise. Thanks Ellie :)
I do apologise and thanks for now letting us know. 'Cosmopolitan' was dispatched on the 30th of November 2020 and please allow 30 days for delivery to 'Russian Federation'. This means please allow untill the 4th of January 2021. 'Cosmopolitan Spanish' was refunded due to no stock and do hope this is okay. Thanks for your patience, Ellie :)
“Tried to use them once. Took my money, couldn't supply the magazine so had refund.
Only informed they could not fulfill the order when too late to order from anywhere else.
Should not be taking orders if they cannot get stock to complete them.”
I do apologise. The stock on the website had not been matched. Our operations manager is aware of this and we are ensuring this system error is sorted, so it does not happen in future. I can confirm this was refunded into your account. I apologise for any inconvenience this has caused. Thanks, Ellie :)
“No delivery after purchase due to COVID. Why wasn’t this flagged on the website prior to purchase? Avoid if you are looking for magazine to be delivered outside of the UK”
Hi Neil, thank you for your review. International deliveries being held, was a blip that we had no control over. Royal Mail and courier services were not able to send outside the UK. This was not just mail, but everything! However, this has now been lifted and we have began sending out all international deliveries. I hope this helps clarify the situation. Kind regards, Jessica
Hi, I am extremely sorry for the delay in response regarding this. Due to the expectational delays in the royal mail, we have been extremely busy in regards to queries and customer phone calls. We usually respond within 24 hours and I apologise that you experienced this. I can confirm this was refunded on the 22nd of December 2020. Thanks for your understanding in this matter. Thanks, Ellie Purvis :)
Hi, I can confirm this was refunded on the 22nd of December 2020 and I have responded to this in the other review which you posted. I apologise for all inconvenience this may have caused. Thanks, Ellie Purvis :)
Hi, I do apologise that you have experienced this. We have been looking into this title for a while. We have been informed that although this is still being published, it is not coming into the UK. We have tried hard to obtain this and I apologise if this has caused any major inconvenience, as I am aware it was a gift. I can confirm I have cancelled and refunded this into your account. Thanks for your patience and understanding. Kind Regards, Ellie Purvis :)
“I have changed the delivery address of both magazines I ordered which seemed a difficult operation for such an easy task. Then after all of that you send it to the old address again!!! joe”
Hi, I apologise if this is the case. I have sent you a personal email to confirm your address and ensure this is correct on our system. Look forward to hearing from you! Kind Regards, Ellie Purvis :)
“I can't rate this as Im still hoping my planned "Surprise Christmas Present" will be delivered for Christmas! Disappointed, I had to reveal my surprise has taken the joy out of this gift. I had to check if she received the magazine, therefore Im very upset”
Hi , Thanks for the review. When ordering Daphne's Diary within the UK, the subscription will always begin with the next issue and this is stated in the top description, on the following link https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211 This means your first issue will be dispatched on the 12th of January 2021 and will be number 1. Please note, you can always check with us to see if an issue has been dispatched before checking with the recipient. I hope this is okay and thanks for your patience. Kind Regards, Ellie Purvis :)
“I received my first edition of Bella on the 28th November. I emailed unique telling them that I was very disappointed with it as it contained 76 pages of the royals and 15 of adverts. Two pages of quizzes - no stories. I got a reply saying someone would contact me but nobody did - I sent another email but still got no response. I said I wouldn't have started my subscription until next year if I had known it was going to be filled with the above. I have now asked if I can have a further magazine tacked on the end of my subscription but still no reply. Not impressed”
Hi, I am sorry to hear you are not satisfied with your 'Bella Monthly' magazine. I apologise if you had little response regarding this. Due to royal mail delays, we have had an exceptional amount of customer queries and phone calls. Usually you would get a response within 24 hours and so I apologise that you have experienced this. I have now sent a personal email to yourself to resolve this. Thanks for your patience. Kind Regards. Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Spain. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 30 days for delivery to Germany. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. Thanks for your understanding. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. I apologise about the delay in response however, due to royal mail delays we have had a exceptional amount of phone calls and emails. Thanks for your understanding. Thanks, Ellie Purvis :)
