Hi, I apologise. There is a delay in issue 75 of 'Relax With Art' getting to us however, we are looking into this with our supplier and are hoping to get these sent out to customers next week. If there any further updates, we will let customers know and I hope this help's. Kind Regards, Ellie Purvis :)
“Poor administration to ask for a review when not received anything ! Or does the fact that I have received this request for a review tell me that I should have received something by now and it has gone astray? If so, please investigate this problem and contact me of how you are going to rectify this mistake. Thank you.”
Hi John, thank you for your review. This request for a review is automatically sent within a weeks of purchasing a subscription. I can confirm that your first issue will be the Feb 2021 edition, which has been dispatched this week for you. Apologies for all inconvenience caused. Kind regards, Jessica.
Hi John, thank you for your review. A customer service agent will be in touch shortly to confirm when your first issue will arrive. Kind regards, Jessica.
Hi, I do apologise and thanks for now letting us know. I can confirm I have extended your subscription by one issue to compensate for the missing issue last week. Please let us know if you are missing anymore issues, so we can compensate. Thanks, Ellie Purvis😊
Hi, with Daphne's Diary subscriptions, it always begins with the next issue and this information is stated on our website. Please view this information on the following link : https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355211
Your first issue was dispatched on the 30th of December 2020, being issue number 01. I do hope this is okay😊Thanks, Ellie Purvis
“I ordered a copy of a magazine in early December. I live in Canada so was prepared to have a delay in it arriving, but the only notification I have received from you is that because of Covid the magazine will not be mailed for an indefinite period in time. If it was mailed just after I ordered it, and I am assuming it wouldn’t take that long to process my order because you took my payment right away, it would be nice to receive a confirmation that the issue had indeed been mailed. Instead, I got a notification a week before Christmas saying it is indefinitely suspended. As a customer, I would appreciate receiving more information on my specific order and not a generic notice. So I have no way of knowing if my magazine is already on its way, or if I am able to cancel my order. I do understand that Covid has thrown a wrench into things, but I think that when you take my money you should be able to be in contact with me personally and let me know what’s happening. Thank you.”
Hi, thank you for your review. I apologise that you did not receive your dispatch notification. I can confirm that your issue was dispatched on the 1st of December. We do have to advise customers that orders may take between 6-12 weeks to arrive outside of Europe. Unfortunately this is due to increase in costs that we could not absorb to send via air mail and therefore all mail is sent via sea freight. I do apologise for all the inconvenience caused. I hope your order arrives soon! Kind regards, ^JA
Hi, I am really sorry to hear this. I have sent you a direct email to resolve this and do hope this help's. Thankyou for your understanding. Thanks, Ellie :)
Hi, I am sorry if this has caused any inconvenience. Unfortunately, this is out of our control and the royal mail informed us that they were not allowing any shipping outside of the UK. This was very temporary and has now resumed as normal, only lasting just over a week. I do hope this is okay and thanks for understanding. Ellie :)
“Thanks unique magazines for ruining my daughters Xmas! Ordered Harry styles vogue as your website said there were 3 available and even confirmed this via the online web service so duly ordered and you collected my money immediately. 5 weeks went by, no magazine arrived so I chased you and were told there isn’t any stock!! Still awaiting my refund and an utter joke of a company”
Hi, I do apologise if this caused any inconvenience and I understand any frustration. We believe this was a system error and we tried hard to obtain more stock. Our operations director is aware of this and we will ensure this does not happen in future. I can confirm this has been refunded into your account and again, I do apologise. Thanks Ellie :)
I do apologise and thanks for now letting us know. 'Cosmopolitan' was dispatched on the 30th of November 2020 and please allow 30 days for delivery to 'Russian Federation'. This means please allow untill the 4th of January 2021. 'Cosmopolitan Spanish' was refunded due to no stock and do hope this is okay. Thanks for your patience, Ellie :)
“Tried to use them once. Took my money, couldn't supply the magazine so had refund.
Only informed they could not fulfill the order when too late to order from anywhere else.
Should not be taking orders if they cannot get stock to complete them.”
I do apologise. The stock on the website had not been matched. Our operations manager is aware of this and we are ensuring this system error is sorted, so it does not happen in future. I can confirm this was refunded into your account. I apologise for any inconvenience this has caused. Thanks, Ellie :)
“No delivery after purchase due to COVID. Why wasn’t this flagged on the website prior to purchase? Avoid if you are looking for magazine to be delivered outside of the UK”
Hi Neil, thank you for your review. International deliveries being held, was a blip that we had no control over. Royal Mail and courier services were not able to send outside the UK. This was not just mail, but everything! However, this has now been lifted and we have began sending out all international deliveries. I hope this helps clarify the situation. Kind regards, Jessica
Hi, I am extremely sorry for the delay in response regarding this. Due to the expectational delays in the royal mail, we have been extremely busy in regards to queries and customer phone calls. We usually respond within 24 hours and I apologise that you experienced this. I can confirm this was refunded on the 22nd of December 2020. Thanks for your understanding in this matter. Thanks, Ellie Purvis :)
Hi, I can confirm this was refunded on the 22nd of December 2020 and I have responded to this in the other review which you posted. I apologise for all inconvenience this may have caused. Thanks, Ellie Purvis :)
Hi, I do apologise that you have experienced this. We have been looking into this title for a while. We have been informed that although this is still being published, it is not coming into the UK. We have tried hard to obtain this and I apologise if this has caused any major inconvenience, as I am aware it was a gift. I can confirm I have cancelled and refunded this into your account. Thanks for your patience and understanding. Kind Regards, Ellie Purvis :)
