“Signed up for a years subscription of The Lady magazine for my mom on 23rd Feb', no magazine delivered to date and no reply to emails! Cancelling and demanding a refund.”
Hi Robert, thank you for your review. I can confirm that one of our customer service agents will be in touch with you regarding this. I apologise for the delay in receiving your first issue. We will have resolved for you as soon as possible.
Hi Eve, thank you for your review! I can confirm that unfortunately Bridal Guide has not came into us since early 2020. We are awaiting the next issue to come in from our suppliers. As soon as this comes in, we will dispatch this to you. If you would like any further information, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - kind regards, Jessica.
Hi William, thank you for your review. I can confirm that the first edition of your subscription will be the March - April edition and this due for dispatch on the 30th of April. I hope this helps! Kind regards, Jessica.
“Ok so the first magazine I ordered didn’t come for 3 weeks I phoned up and requested a new copy and was sent a completely different magazine ! Eventually I got it but tbh I won’t use the service again”
I am sorry to hear this. I am aware this was frustrating and caused an inconvenience as I spoke with you a few times regarding it. I am glad you recieved this in the end , after we resent it and can only apologise for the mistakes which occurred. Have a great day and thanks for the review. Kind Regards, Ellie
“Unique Magazines is absolutely a scam operation. I ordered a subscription to a men's fashion magazine in October 2020, waited patiently for the magazine issues to begin to arrive, and nothing ever arrived. Not a single issue. So in January 2021,I contacted Unique Magazines via email and after waiting for another two weeks, I finally received a terse email response from what was purportedly their customer service administrator demanding that I pay additional, exhorbitant shipping fees, even though I had paid all subscription prices, costs, and shipping fees when I originally subscribed to the magazine. To add shipping costs after a subscription is paid for is an unlawful business practice, so I reported Unique Magazines to the local British Trading authorities. Stay away from this scam, they are a criminal organization. Cheers.”
Hi, I am sorry to hear this. I can see this order was placed in January 2021.Due to the cover price increasing to £28.00 and the weight being over 3kg, it mean's it is extremely expensive to post this magazine. We were only given this information about the change of the magazine, shortly after your order was originally place. This was a major increase in cost and if your subscription had already began, we would not ask you to pay this difference in price. This price increase means we could not physically provide you with this however, you do not have to pay this additional cost. If you do not wish to pay this, we can refund you the full amount and cancel the subscription. I am sorry that you feel this way and I must emphasise you are not alone in this, as we will have to inform any other customers of this update in cost. Kind Regards, Ellie :)
Hi, sorry to hear this. Due to strict corona virus rules where these magazines are published, there was a delay in the release of the next issue and of course it is only a quarterly magazine. I can confirm issue 01 went out on the 18th of March 2021 and please allow a maximum of 15 days for delivery, although they usually arrive a lot sooner. I apologise once again and do hope this is ok. Kind Regards, Ellie :)
Hi Joanne, thank you for your review. I am terribly sorry that no issue has been received as of yet. I have contacted the publisher to find out what has happened. I should have a response via email for you within 24 hours. I apologise for all inconvenience caused. Kind regards, Jessica.
Hi, I am so sorry to hear this. I can confirm we were recently informed this magazine has actually ceased publication. We are currently working through a list of ceased titles and working hard to ensure customers are contacted and refunded. I can confirm I have refunded this full amount into your account and I do hope this is okay. Please allow 3-5 days for this to show in your account. Have a great day. Kind Regards , Ellie :)
Hi, I am sorry to hear this. It seems this subscription was selected to begin with the next available issue, but I have changed this to the current issue 02. This will be dispatched today and please allow a maximum of 15 days for this to arrive, although they are usually delivered a lot sooner. I do hope this helps and I apologise for any possible inconvenience caused. Many Thanks, Ellie :)
“Not a bad experience. However, I keep receiving magazines that I have not ordered. Please stop mailing them. I want to return the unopened ones. Send me information on how to do so. Thank you.”
Hi, thank you for your review. Please may you email me jessica.austin@uniquemagazines.co.uk I can resolve this for you. Unfortunately as you have posted anonymously with no order details attached, I cannot resolve this straight away. Please contact me with these details and I can help! Kind regards, Jessica.
Hi, thank you for your review. I apologise for all inconvenience caused. I can confirm that currently the UK is not receiving any issues in from the EU and therefore foreign magazines, such as Hola are being disrupted.
I can only apologise for the confusion and delay in receiving your first issue. We are hoping this will be resolved very soon! If you have any further questions, queries or wish to cancel, please contact me on jessica.austin@uniquemagazines.co.uk - Kr, Jessica.
Hi Leanne, thank you for your review. I apologise this has not been received! I can confirm this was dispatched out to you on the 4th of November. As this has not arrived, a refund will be paid back to your paying account. This will show within 3-5 working days. I am terribly sorry this did not get to you! If there is anything else I can help with, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Jessica
Hi, I am sorry to hear this. We began sending magazines via air mail from the 5th of February meaning unfortunately, any magazines dispatched before then to rest of world, were sent sea freight. This means it could take a maximum of 12 weeks for this single issue of Violet to arrive. If nothing has been recieved in this time scale, please let me know and I will ensure to compensate. Thanks for your patience and have a lovely week. Kind Regards , Ellie :)
“They send me a notification of my order being canceled for reason they dont even know and 3 weeks later still no refund to be seen. Scummers moat probably”
Hi, thank you for your email. I apologise for the delay in receiving your refund. I can confirm that this has now been resolved and sent to you and the refund will be showing in your account within 48 hours. I can only apologise for the inconvenience caused. Kind regards, Jessica.
“On 28 May 2020 I received your email confirmation (UM1097878) of our order subsequent to you taking £123.00 payment for the yearly subscription by debit card. We have not received even one of the 26 issues; this after having complained to you on three separate occasions. That`s nine months!! Can you explain or excuse this?”
Hi, thank you for your review. We have looked into this for you and unfortunately this title has ceased it's printed edition. Unfortunately this is not something we were aware of until recently. We can only apologise for the inconvenience and upset caused. I can confirm that you have also now been fully refunded for this subscription. If you have any questions, queries or problems regarding this please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Jessica.
Hi, I am really sorry to hear this. Issue 03 of Bridal Guide was dispatched on the 19.02.2021 , 1st class. Please allow untill the 26.02.2021 for this to arrive and let me know if it is not recieved. I have checked in with suppliers, regarding the next issue of Inside Weddings and will be in touch with you tomorrow morning , via email. I hope this helps and I apologise greatly for any inconvenience. Thanks, Ellie :)
“Ordered 12 months subscription of Thoroughbred Owner and Breeder on 9th December 2020 as a Christmas gift. It still has not been received, and no further communication received from you either. Can you please advise?”
Hi , I am sorry to hear this. I can confirm I have emailed our suppliers regarding this, to find out when the next issue is due to get to us. I will be back in touch via email tomorrow morning and I do hope this is okay. Thanks for your patience , Ellie :)
Hi, I do apologise that nothing has been recieved. This magazine should be on its way to us from suppliers and it should be dispatched out this week 1st class. I appreciate your patience and if you do not wish to wait, please drop me a personal email to get a refund processed. ellie.purvis@uniquemagazines.co.uk. I apologise for any inconvenience caused. Thanks , Ellie :)
