Hi, Really sorry to hear this. We send these magazines 1st class on a Tuesday, a day before the official on sale date of the magazine. These should be with you by the Saturday if the post are doing their bit and we could not send them any quicker.
We have had a few emails from the Royal mail regarding the current situation within the post, informing us there are a shortage of staff, due to the new isolation laws regarding Covid-19. They are working super hard but unfortunately, these delays are unavoidable at times.
I have extended your sub by one issue to compensate and I do hope this is ok. I had emailed you earlier, responding to your email query to confirm this. Hope this is ok and I apologise for any inconvenience. Kind Regards, Ellie :)
“Absolute waste of money subscribing to this company.
Unreliable, it took weeks at the start of subscription before the magazine arrived, now it is hit and miss when it does/if it does arrive. If I could give a zero rating I would.”
Hi, Really sorry to hear this. We began the subscription on the 6th of July 2021 with issue no 27. This was the next available issue we had from when you ordered. We have sent every issue that comes in from this one and the one edition recently missed, was issue 32. We contacted all customers regarding this, as the box of magazines were damaged within transit and unusable. When we tried to obtain extra stock, we were unable to do so with it being a weekly so my apologies. I understand this one missing edition, may came as an inconvenience. If you would like a credit or a refund, please do inform me and I can get this sorted. I have dropped you a personal email to see if there is anything I can do further, to help you. Thanks a lot for your feedback. Kind Regards, Ellie :)
“I ordered and paid the latest issue of Sudoku Grand Masters on July 11th. On July 12th you told me in an email that "The FINAL issue has been dispatched..." But still today a month later it has not arrived to me. Instead, you sent me another email on Aug 2nd telling exactly the same thing "The FINAL issue has been dispatched..." When did you actually post it, before mid-July or as late as early August? When shall I have it in my hands? How can a simple mail delivery inside Europe take several weeks time? - Rgds, Risto”
Hi, Hope you are well? I am so sorry to hear this and we apologise for any inconvenience. Due to new regulations regarding the Vat charges implemented from the 1st of July, there has been some changes in the mailing system. So originally, the issue would have went on the 12th of July 2021 however if we sent the issue on this date , you would have been charged vat or handling fees. We decided to hold these back, untill we recieved something called an IOSS number, to apply to labels to stop you or any other European customers for single issues, getting charged this additional VAT implemented. We were waiting this number for some time and it means from now on, any active subs or single issues will not be charged anything additional. We officially sent this issue on the 2nd of August 2021 via priority air mail and we ask if you can allow the MAXIMUM of 30 days for delivery. You will not be charged for this issue, as we kept this in order to ensure you did not. Hope this is ok and thanks for your understanding. Kind Regards, Ellie :)
“havent recieved my mag yet of ultimate cross stitch even thoughpayed for a year there has been no emails on what is going on are you going to publish this mag or offer a refund”
Hi, I am really sorry to hear this. I can confirm this magazine is quarterly and you ordered early July. This will be why an issue has not yet been recieved, as they only release 4 issues per year. I have checked in with suppliers for you, to find out when we will be due the next edition and I will get back to your via email, no later than this time tomorrow. I really hope this is ok and I appreciate your patience and understanding. Kindest Regards, Ellie😁
Hi, I am so sorry to hear this. I can confirm that for publisher orders, it can take a maximum of 4-6 weeks for the first issue to arrive https://www.uniquemagazines.co.uk/help/Delivery-Services#59. In this case, the fulfilment is arranged through them direct, hence why this may have not begun yet. I have checked in with publisher's and this is due to begin with the September issue, which should arrive no later than the 16th of August 2021. I really hope this is ok and we appreciate your patience. Kind Regards, Ellie :)
“We have not received one copy of the magazines ordered. One there was not enough supply and the second the delivery date was changed by a month . Hopefully we will receive both magazines in August”
Hi, I am so sorry about this. At the moment, bridal magazines are in high demand and limited supply for most are able to be offered, from our suppliers and just in general. I understand this may be frustrating and we are trying to keep customers informed as much as possible. Suppliers will often inform us that they can supply the stock and then not receive enough themselves, due to the shortage of magazines being published at this current time. I do apologise and at any point, we can of course offer a cancellation and refund or credit. I see you are down for the issues in August so please do look out for them arriving, in that month. Many Thanks, Ellie :)
“I'm still waiting on my first issue. My ordernumber is UM1143070. You have been keeping me on a loop for almost a year now. If you can't deliver the magazine I ordered, please reimburse me. Thanks you.”
“This is a common problem when one is asked for a review from a magazine company. It says "you have purchased a magazine from us please let us have a review". I have purchased a few magazines recently, so I don't know the magazine to which this survey refers. The survey needs to specify the name of the magazine which you have bought. This is not a problem unique to "unique " magazines Unfortunately I am not able to give a review and there is no alternative other than a poor one to bring this to the attention of the survey people and the magazine.
I hope this is useful input.”
Hi, for each magazine you order from us, we send off a confirmation email including which magazine was ordered, how much you paid and the address included ect. This would show you which one you ordered through us and help you keep track of your purchases. You ordered Railway By-lines through us it seems. Thanks for the feedback and things we could improve. Have a nice week, Ellie :)
Hi, I am really sorry to hear this. At the moment, there are a few American publications which are not coming into the UK, or arriving in limited supply. This is unfortunately, out of our control and we are getting updates as often as possible as to when this will continue as expected. Issue dates are often pushed back, indicating due to current circumstances, they are not coming into the UK. If you are not happy to wait, please email me on; ellie.purvis@uniquemagazines.co.uk and I can sort a credit or refund. Hope this is ok and I apologise for any inconvenience caused. Kind Regards, Ellie :)
“The one off order has still not be received so I can't give a constructive review yet.
In fairness I have been informed that there is a problem in your supply from the publishers which I accept is beyond your control.”
Hi, I am so sorry about this. As you are aware, there has been some issues in supplying this direct and we are working hard to stock the correct amount of copies for all customers. We can offer a refund or credit at anytime you request, as we would hate to keep you waiting for the next issue if you do not wish too. We have had confirmation that we will get the correct amount of copies for the next issue and so we should definitely be able to provide our customers with this, as per ordered. I am really sorry for any inconvenience and if you need anything further, please email me directly; ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)
Hi, I am so sorry to hear this. We dispatched this on the 9th of July 2021 for you , via international, priority air mail. We ask to allow no more than 30 days for delivery and so this should have arrived. I have emailed you directly , to sort this and ensure we get a replacement issued or a refund. Thanks a lot. Kind Regards, Ellie :)
Hi Kate, thank you for your review. Unfortunately as we are not the publisher, we can't comment on the content. However, please do give us feedback on the service as a whole :) - Kind regards, Jessica.
“Purchased two subscriptions for magazines. When I received the first issue from both of the subscriptions, they were received damaged. Costumer service said the problem were out of their hands once they were shipped and would nothing do but to give me a refund. Had hoped to get them cheaper here than on eBay, but I was totally wrong about that.. Unfortunately. They were only shipped in a plastic bag, not even cardboard was used because that would make the shipping more expensive.. They even said they couldn’t ensure me I would receive them in perfect condition.”
Hi Nicklas, thank you for your review. I am terribly sorry that the magazines did not arrive in good condition! Unfortunately, we can not always promise that they will arrive in pristine condition - we can only promise that they are sent out in pristine condition. Due to the magazines being very light they are more susceptible to being damaged. If we were to use a different packing method, this would unfortunately bump up the costs for a subscription. We post thousands of magazines every week all over the world and we rarely get any damaged magazines - so I am very sorry that you have incurred these problems. The subscriptions have now been cancelled and refunded back to you. I can only apologise that the delivery service has failed both parties in this matter. If you have any further feedback, questions or queries - please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“Why does it take so long to process and get the subscription up and running?
This is my review as the magazine has not yet been received by the recipient”
Hi, This particular order is through publisher's and so we must send this off to them, to allow them time to process it and set a certain start date, usually for the next issue available. I have emailed publisher's to get this date, and will get back to you asap with this information. I really hope this is ok and thanks for your patience. Kind Regards, Ellie :)
“I would give you no stars if that were possible. I live in Australia but it appears it is a distance too far for any delivery. I ordered The English Garden back in January and have yet to receive one copy of the magazine. Your delivery service is disgraceful. I shall wait until the middle of July and if nothing arrives by then, I shall expect a full refund.”
Hi, I am so sorry to hear this! I have searched for your order using your email, as the order number connected is not one of ours. It seems, there is a possibility that this was not ordered through us. I have dropped you a personal email to get this resolved and I hope this is ok😊I apologise for any inconvenience. Thanks, Ellie !
Hi Ian, thank you for your review. I am terribly sorry that you have waited a long time for your first issue to be received. I can confirm that one of our customer service agents Ellie, is looking into this for you. She will contact you as soon as possible with any updates. I can only apologise for the delay and inconvenience caused. Kind regards, Jessica.
Hi, I am so sorry to hear this. It seems this payment was done online and selected to begin with the June-July issue, which we recently had in. I am going to investigate this a little further and please expect a personal email regarding this, in the next hour. Thanks a lot for your patience and understanding. Kind Regards, Ellie :)
“I ordered quiltmanua 143 at the beginning of May. I have still not received it and have rung twice, spoke to a girl who had no idea what I was talking about. Dreadful service”
Hi, Sorry to hear this! I can see your order and confirm you ordered issue 143, which was due the 4th of June 2021. This is most likely on the way to us from suppliers however, I have checked in with them regardless, to ensure this is the case. I will drop you a personal email to confirm this and thanks for your patience. Have a lovely day, Ellie :)
Hi, Thanks for the feedback which is positive, but I can see you have only gave us 1 star? Is there anyway we can improve the service? Please let us know and thanks again, Ellie :)
