Hi Marbeth, thank you for your review. I apologise for all inconvenience caused - this title has ceased publishing. We have therefore sent a credit note to your account, I apologise this was not received - I have now resent this and hopefully you receive this and you can put the credit towards a different subscription or you can also request a refund from your account. Many apologies for all inconvenience caused. - Jessica.
“A COMPLETE SHAMBLES...
Of my last ten orders two have arrived damaged. With six of them payment has been blocked by something called SagePay. Sadly Unique Magazines are indeed unique but for all the wrong reasons. On a positive note the company do have a big selection of magazines but Newsstand are so much better.”
Hi Paul, thank you for your review. I apologise that you have had so much trouble with setting up orders then some being received damaged.
Our payment system is SagePay and unfortunately it is out of control whether the payments go through on here - there can be a number of reasons why SagePay rejected your card - our apologies. Regarding the damaged editions - our distribution team is aware and we are currently looking at better packaging materials and methods. We also apologise for the inconvenience caused due to this. If there is any further feedback you can give us so we can improve the service, please do not hesitate to contact us on enquiries@uniquemagazines.co.uk - Jessica.
Hi! Thank you for your review! I can confirm the Fall edition that you have ordered has not came onsale until today 24.09.2021 - this means it should be dispatched today or Monday and with you very soon! Thank you for your patience in the meantime. - Jessica.
Hi Lucy, I can confirm that your subscription will begin with issue 02 - this is due for dispatch on or around the 5th of October. I hope this helps! - Jessica.
Hi, Thanks for the feedback! This may be cheaper through Lovatts direct, as they are publishers and actually create the magazine and send it from their printers. We must pay to get this from a supplier, work out the price based on average cover price of the magazine, weight, packaging and postage. We will also compensate wherever possible and ensure you get all issues paid for! You may find this often, that it is cheaper through publisher's but unfortunately, this will almost always be the case. Apologies for any inconvenience! Kind Regards, Ellie😊!
Hi, Sorry to hear this. We were unaware you recieved the wrong magazine, this is the first correspondence we have had from you, so my apologies it has not been sorted. I am extremely sorry that the wrong magazine may have been picked in our warehouse and I have dropped you a personal email to sort out your compensation. Thanks for your feedback and look forward to hearing from you! Kind Regards, Ellie😁
Hi Noelle, thank you for your review. My apologies that you have rated this service 1 star.
I will send you an email with information about your subscription. Unfortunately, we won't know that a customer has a query or question, until they contact us about it - we are always more than happy to help! Kind regards, Jessica.
“Since Brexit I have had to pay consumes that delays delivery by days or weeks. Why could I not deal with a company based in Germany for a German magazine printed in Germany? Please transfer me to a company based in Germany to pay a subscription...
Ivan Szelenyi”
Hi Ivan, hope you are well. We send these via air mail and we could not get them to you any quicker unfortunately! I spoke with you yesterday and explained the situation regarding the vat and handling fees due to Brexit, which is now resolved! You may be able to purchase this in Germany, we are not publisher's so I have no knowledge as to any companies you may be able to order this through over there. We can however, cancel your order and refund you your money, so you can purchase this elsewhere. I will drop you a personal email to resolve this and apologies for any inconvenience. Kind Regards, Ellie😊
Hi, Really sorry to hear this. We send these magazines 1st class on a Tuesday, a day before the official on sale date of the magazine. These should be with you by the Saturday if the post are doing their bit and we could not send them any quicker.
We have had a few emails from the Royal mail regarding the current situation within the post, informing us there are a shortage of staff, due to the new isolation laws regarding Covid-19. They are working super hard but unfortunately, these delays are unavoidable at times.
I have extended your sub by one issue to compensate and I do hope this is ok. I had emailed you earlier, responding to your email query to confirm this. Hope this is ok and I apologise for any inconvenience. Kind Regards, Ellie :)
“Absolute waste of money subscribing to this company.
Unreliable, it took weeks at the start of subscription before the magazine arrived, now it is hit and miss when it does/if it does arrive. If I could give a zero rating I would.”
Hi, Really sorry to hear this. We began the subscription on the 6th of July 2021 with issue no 27. This was the next available issue we had from when you ordered. We have sent every issue that comes in from this one and the one edition recently missed, was issue 32. We contacted all customers regarding this, as the box of magazines were damaged within transit and unusable. When we tried to obtain extra stock, we were unable to do so with it being a weekly so my apologies. I understand this one missing edition, may came as an inconvenience. If you would like a credit or a refund, please do inform me and I can get this sorted. I have dropped you a personal email to see if there is anything I can do further, to help you. Thanks a lot for your feedback. Kind Regards, Ellie :)
“I ordered and paid the latest issue of Sudoku Grand Masters on July 11th. On July 12th you told me in an email that "The FINAL issue has been dispatched..." But still today a month later it has not arrived to me. Instead, you sent me another email on Aug 2nd telling exactly the same thing "The FINAL issue has been dispatched..." When did you actually post it, before mid-July or as late as early August? When shall I have it in my hands? How can a simple mail delivery inside Europe take several weeks time? - Rgds, Risto”
Hi, Hope you are well? I am so sorry to hear this and we apologise for any inconvenience. Due to new regulations regarding the Vat charges implemented from the 1st of July, there has been some changes in the mailing system. So originally, the issue would have went on the 12th of July 2021 however if we sent the issue on this date , you would have been charged vat or handling fees. We decided to hold these back, untill we recieved something called an IOSS number, to apply to labels to stop you or any other European customers for single issues, getting charged this additional VAT implemented. We were waiting this number for some time and it means from now on, any active subs or single issues will not be charged anything additional. We officially sent this issue on the 2nd of August 2021 via priority air mail and we ask if you can allow the MAXIMUM of 30 days for delivery. You will not be charged for this issue, as we kept this in order to ensure you did not. Hope this is ok and thanks for your understanding. Kind Regards, Ellie :)
“havent recieved my mag yet of ultimate cross stitch even thoughpayed for a year there has been no emails on what is going on are you going to publish this mag or offer a refund”
Hi, I am really sorry to hear this. I can confirm this magazine is quarterly and you ordered early July. This will be why an issue has not yet been recieved, as they only release 4 issues per year. I have checked in with suppliers for you, to find out when we will be due the next edition and I will get back to your via email, no later than this time tomorrow. I really hope this is ok and I appreciate your patience and understanding. Kindest Regards, Ellie😁
Hi, I am so sorry to hear this. I can confirm that for publisher orders, it can take a maximum of 4-6 weeks for the first issue to arrive https://www.uniquemagazines.co.uk/help/Delivery-Services#59. In this case, the fulfilment is arranged through them direct, hence why this may have not begun yet. I have checked in with publisher's and this is due to begin with the September issue, which should arrive no later than the 16th of August 2021. I really hope this is ok and we appreciate your patience. Kind Regards, Ellie :)
“We have not received one copy of the magazines ordered. One there was not enough supply and the second the delivery date was changed by a month . Hopefully we will receive both magazines in August”
Hi, I am so sorry about this. At the moment, bridal magazines are in high demand and limited supply for most are able to be offered, from our suppliers and just in general. I understand this may be frustrating and we are trying to keep customers informed as much as possible. Suppliers will often inform us that they can supply the stock and then not receive enough themselves, due to the shortage of magazines being published at this current time. I do apologise and at any point, we can of course offer a cancellation and refund or credit. I see you are down for the issues in August so please do look out for them arriving, in that month. Many Thanks, Ellie :)
“I'm still waiting on my first issue. My ordernumber is UM1143070. You have been keeping me on a loop for almost a year now. If you can't deliver the magazine I ordered, please reimburse me. Thanks you.”
“This is a common problem when one is asked for a review from a magazine company. It says "you have purchased a magazine from us please let us have a review". I have purchased a few magazines recently, so I don't know the magazine to which this survey refers. The survey needs to specify the name of the magazine which you have bought. This is not a problem unique to "unique " magazines Unfortunately I am not able to give a review and there is no alternative other than a poor one to bring this to the attention of the survey people and the magazine.
I hope this is useful input.”
Hi, for each magazine you order from us, we send off a confirmation email including which magazine was ordered, how much you paid and the address included ect. This would show you which one you ordered through us and help you keep track of your purchases. You ordered Railway By-lines through us it seems. Thanks for the feedback and things we could improve. Have a nice week, Ellie :)
Hi, I am really sorry to hear this. At the moment, there are a few American publications which are not coming into the UK, or arriving in limited supply. This is unfortunately, out of our control and we are getting updates as often as possible as to when this will continue as expected. Issue dates are often pushed back, indicating due to current circumstances, they are not coming into the UK. If you are not happy to wait, please email me on; ellie.purvis@uniquemagazines.co.uk and I can sort a credit or refund. Hope this is ok and I apologise for any inconvenience caused. Kind Regards, Ellie :)
“The one off order has still not be received so I can't give a constructive review yet.
In fairness I have been informed that there is a problem in your supply from the publishers which I accept is beyond your control.”
Hi, I am so sorry about this. As you are aware, there has been some issues in supplying this direct and we are working hard to stock the correct amount of copies for all customers. We can offer a refund or credit at anytime you request, as we would hate to keep you waiting for the next issue if you do not wish too. We have had confirmation that we will get the correct amount of copies for the next issue and so we should definitely be able to provide our customers with this, as per ordered. I am really sorry for any inconvenience and if you need anything further, please email me directly; ellie.purvis@uniquemagazines.co.uk. Many Thanks, Ellie :)
Hi, I am so sorry to hear this. We dispatched this on the 9th of July 2021 for you , via international, priority air mail. We ask to allow no more than 30 days for delivery and so this should have arrived. I have emailed you directly , to sort this and ensure we get a replacement issued or a refund. Thanks a lot. Kind Regards, Ellie :)
