Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,451 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,451 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite paying the annual instalment , I've yet to receive anything ?? You've had my money......where's the product ?”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear this. This is a publisher order and so please do bare in mind they can take a maximum of 4-6 weeks to kick in. I have checked in with publishers and can confirm this will begin with the June 2021 issue, which will be with you no later than the 19th of May 2021, which is the official on sale date of the magazine. I do hope this is ok and if you need anything else, please do email me at; ellie.purvis@uniquemagazines.co.uk. Thanks for your patience, Ellie :)

Posted 3 years ago

“After almost 2 months, no magazines yet.Extreme delay to Greece.”

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Posted 3 years ago

Good morning Anna, thank you. We understand that there are delays with deliveries outside the UK at the moment. We request you allow 30 days from the dispatch date. If you still haven't received your issues past this 30 days, please do get in touch. Our team will happily help you! Kind regards, Jessica.

Posted 3 years ago

“Joined Unique Magazines for 1 year of Formula 1 magazine. Joined at the end of February and have not received any magazine yet!”

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Posted 3 years ago

Hi, Hope you are well. I am really sorry to hear this. We have been looking into this title for a little while, as publication dates have been pushed back and delayed, continuously. We also noticed the official F1 publisher site has been removed and there are no contact details for them unfortunately. I can confirm we have recently had confirmation that this magazine has now ceased publication. We are working through a long list of credits at the moment, to ensure customers get their refund or offer for a different magazine. I will get your order refunded today and please allow 3-5 days for it to show in your PayPal account. I do hope this is ok and I apologise for any inconvenience caused. Many Thanks, Ellie :)

Posted 3 years ago

“I ordered a months subscription for my mother in law mid March and she still hasn’t received any magazines I am extremely unhappy with my service”

Helpful Report

Posted 3 years ago

Hi Jennifer, thank you for your review. I am terribly sorry that no magazines have been received as of yet. A customer service representative will be in touch soon to resolve this directly. Kind regards, Jessica.

Posted 3 years ago

“I haven’t received the magazine, over a month since I purchased it. Very poor.”

Helpful Report

Posted 3 years ago

Hi, I am so sorry to hear this. This Spring issue is due in tomorrow and so it will dispatched then, 1st class. Please allow 6 working days from the date it is dispatched for it to arrive with you. I hope this is okay and I apologise again for any inconvenience caused. Thanks, Ellie :)

Posted 3 years ago

“I haven’t received any magazines yet!! Ordered a 3 month subscription for Cat World 8th March and I am still waiting. Please can you look into it.”

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Posted 3 years ago

Hi, So sorry to hear this. I have checked in with suppliers, to find out when we are due the next issue of Cat World. I will then drop you an email as to when your subscription will start. I appreciate your patience. Many Thanks, Elie :)

Posted 3 years ago

“I have subscribed but still have not received my magazine after a month.”

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Posted 3 years ago

Hi, I am so sorry to hear this. I have emailed our suppliers to find out when this next issue is due to get to us and will be back in touch with you via email to confirm this. I apologise again and appreciate your patience. Kind Regards, Ellie :)

Posted 3 years ago

“Really disappointed. Purchased a magazine at the beginning of March and a month and a half later we still have no magazine. No one let me know of the problem with the supplier until I contacted them. Surely they should be checking that the magazines have been sent out? No offer of a refund. But offered the following edition instead. More waiting. Won’t be using Unique again I’m afraid.”

Helpful Report

Posted 3 years ago

Hi, so sorry to hear this. We have a Non dispatch report, in which we can see which magazine have not been sent, from customer orders. This means we can contact suppliers and get further information. There is a long list to go through and I am so sorry for any inconvenience regarding the title you are enquiring. The May edition is due to be sent on or around the 15th of April 2021 however, please do contact me directly if you wish for a refund so I can get this sorted ; ellie.purvis@uniquemagazines.co.uk. I do hope this helps and I apologise for any inconvenience caused. Kind Regards, Ellie :)

Posted 3 years ago

“e-mail given does not exist when trying to find where order is”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear this. I can confirm I spoke with you this morning and refunded this money back into your account. In regards to our email, this should definitely work. email: enquiries@uniquemagazines.co.uk. I apologise for any inconvenience caused. Kind Regards, Ellie :)

Posted 3 years ago

“Signed up for a years subscription of The Lady magazine for my mom on 23rd Feb', no magazine delivered to date and no reply to emails! Cancelling and demanding a refund.”

Helpful Report

Posted 3 years ago

Hi Robert, thank you for your review. I can confirm that one of our customer service agents will be in touch with you regarding this. I apologise for the delay in receiving your first issue. We will have resolved for you as soon as possible.

Posted 3 years ago

“Although magazine ordered 22nd Feb it still has not been delivered.”

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Posted 3 years ago

“Not received it yet”

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Posted 3 years ago

Hi Eve, thank you for your review! I can confirm that unfortunately Bridal Guide has not came into us since early 2020. We are awaiting the next issue to come in from our suppliers. As soon as this comes in, we will dispatch this to you. If you would like any further information, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - kind regards, Jessica.

Posted 3 years ago

“I cannot until I receive a magazine.”

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Posted 3 years ago

Hi William, thank you for your review. I can confirm that the first edition of your subscription will be the March - April edition and this due for dispatch on the 30th of April. I hope this helps! Kind regards, Jessica.

Posted 3 years ago

“Ok so the first magazine I ordered didn’t come for 3 weeks I phoned up and requested a new copy and was sent a completely different magazine ! Eventually I got it but tbh I won’t use the service again”

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Posted 3 years ago

I am sorry to hear this. I am aware this was frustrating and caused an inconvenience as I spoke with you a few times regarding it. I am glad you recieved this in the end , after we resent it and can only apologise for the mistakes which occurred. Have a great day and thanks for the review. Kind Regards, Ellie

Posted 3 years ago

“Unique Magazines is absolutely a scam operation. I ordered a subscription to a men's fashion magazine in October 2020, waited patiently for the magazine issues to begin to arrive, and nothing ever arrived. Not a single issue. So in January 2021,I contacted Unique Magazines via email and after waiting for another two weeks, I finally received a terse email response from what was purportedly their customer service administrator demanding that I pay additional, exhorbitant shipping fees, even though I had paid all subscription prices, costs, and shipping fees when I originally subscribed to the magazine. To add shipping costs after a subscription is paid for is an unlawful business practice, so I reported Unique Magazines to the local British Trading authorities. Stay away from this scam, they are a criminal organization. Cheers.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear this. I can see this order was placed in January 2021.Due to the cover price increasing to £28.00 and the weight being over 3kg, it mean's it is extremely expensive to post this magazine. We were only given this information about the change of the magazine, shortly after your order was originally place. This was a major increase in cost and if your subscription had already began, we would not ask you to pay this difference in price. This price increase means we could not physically provide you with this however, you do not have to pay this additional cost. If you do not wish to pay this, we can refund you the full amount and cancel the subscription. I am sorry that you feel this way and I must emphasise you are not alone in this, as we will have to inform any other customers of this update in cost. Kind Regards, Ellie :)

Posted 3 years ago

“Not recieved, so no comment.”

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Posted 3 years ago

Hi, This was dispatched yesterday 1st class and please allow 6 working days for this to arrive. Thanks for your patience. Kind Regards, Ellie :)

Posted 3 years ago

“I have not received my magazine yet ....”

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Posted 3 years ago

Hi, sorry to hear this. Due to strict corona virus rules where these magazines are published, there was a delay in the release of the next issue and of course it is only a quarterly magazine. I can confirm issue 01 went out on the 18th of March 2021 and please allow a maximum of 15 days for delivery, although they usually arrive a lot sooner. I apologise once again and do hope this is ok. Kind Regards, Ellie :)

Posted 3 years ago

“I have still not received a magazine. The subscription was for a gift and we still haven’t received anything”

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Posted 3 years ago

Hi Joanne, thank you for your review. I am terribly sorry that no issue has been received as of yet. I have contacted the publisher to find out what has happened. I should have a response via email for you within 24 hours. I apologise for all inconvenience caused. Kind regards, Jessica.

Posted 3 years ago

“The magazine hasn’t arrived!”

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Posted 3 years ago

Hi, I am so sorry to hear this. I can confirm we were recently informed this magazine has actually ceased publication. We are currently working through a list of ceased titles and working hard to ensure customers are contacted and refunded. I can confirm I have refunded this full amount into your account and I do hope this is okay. Please allow 3-5 days for this to show in your account. Have a great day. Kind Regards , Ellie :)

Posted 3 years ago

“Not received a magazine yet!”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear this. It seems this subscription was selected to begin with the next available issue, but I have changed this to the current issue 02. This will be dispatched today and please allow a maximum of 15 days for this to arrive, although they are usually delivered a lot sooner. I do hope this helps and I apologise for any possible inconvenience caused. Many Thanks, Ellie :)

Posted 3 years ago

Unique Magazines is rated 4.4 based on 7,451 reviews