Hi, thank you for contacting us - I've emailed you directly regarding this. If photo proof is shown we will compensate for this accordingly. Kind regards, Jessica
Hi there,
Hope you are well,
The reason why you have not received this magazine yet is due to this issue not being on sale as of yet. The Harry's House edition is the June issue, the stock of this will be coming to us and being sent out on the 10th of June.
Kind regards, Jessica
“Previous subscriptions have been fine. This current one has been painful to set up. Set up in Feb. Nothing rec’d. Called April, nothing rec’d. Called again in May and finally started to receive them”
Hi Nicola, thank you for your review. I can confirm that the order was started in February, but was not completed (paid for) until the 14th of April. Publisher orders can take 4-6 weeks to begin and I can confirm that I have been in touch regarding your start date. Kind regards, Jessica.
“Disappointing on last occasion. Autocar received instead of Autosport. Particularly disappointing as that particular issue of Autosport contained full details for all the races this year. Phoned on receipt of wrong mahazine to be told that issue of Autosport was out of stock.”
Hi Jean, unfortunately, cannot comment on the content of the magazine. We would love to hear your thoughts on the delivery and ordering process. You can email me jessica.austin@uniquemagazines.co.uk - Jessica.
“until this year magazines have come regularly. since January no sudoku challenge, my favorite., has been disappointing. aged 83, Not able to get out much the regularity of such magazines helps.”
Hi Margaret, thank you for your review and feedback. We are sorry regarding Sudoku Challenge, the publisher has recently had so much bother with a lot of titles. We have our fingers crossed that the issues will come regularly again soon! - Jessica.
“I ordered 3 magazines which arrived in good condition. But I was very disappointed that I had to pay import duty. It would have made a huge difference if all 3 magazines were posted together in one package so I don't have pay import duty for each item.”
Hi there,
I am sorry that you had to pay import duty, You should not have to pay anything for these. That is why we display the IOSS number twice on the front of the Label. I do apologise for this and if this has caused any inconvenience. Even though you have dealt with this we still appreciate the 3 stars :)
- Alex!
Hi, thank you for your review and feedback. We are sorry to hear that the postal services have been delayed recently. Hopefully, this was just a blip and issues will come regularly again soon. Thanks, Jessica.
“I was really pleased with getting my TV magazine every week but was really upset that I was sent the English edition when my address is in north east Scotland so a lot of the guide was wrong.”
Hi, thank you for your review and feedback. I can confirm that we only do one region of What's on TV which is the England region. I apologise that this wasn't specified clearly on the website! I have updated this now on our website. Kind regards, Jessica.
Hi Jennie, thank you for your review. I am terribly sorry, we are currently experiencing a delay with a few of the Bromleigh House Puzzles.
The printers are overseas and when they sent them to us, they've gone to the wrong address. Bromleigh House are trying to locate where they are but we've had no luck so far, I am sorry.
We do have issue 205 in stock however, your subscription lapsed with 204. I will send out issue 205 today for you for the start of your subscription.
Kind regards, Jessica.
Hi Darren, thank you for your review. I am terribly sorry to hear that the magazines were received late. They are sent out 1st class each week, but as you are in Germany, we cannot guarantee that they will be received on time. This is due to the delivery delays across the globe the at the moment. Kind regards, Jessica.
Hi, thank you for your review! We appreciate this feedback! We calculate the costs based on the following factors; magazine cost/cover price, delivery costs with the Royal Mail, frequency of the title and the weight of the magazine. I hope this helps! - Jessica :)
Hi, thank you for your review and rating. Please let us know what we can do to ensure a 5 star service, or is this because the order is yet to be received? The first issue was sent on the 15th of Feb - Jessica :)
Hi, thank you for your review. We apologies it took a while for us to obtain a start date for you. I can confirm that this is all sorted and we were in contact on the 9th of Feb regarding this. Kind regards, Jessica.
Hi Susan, thank you for your review. I apologise that you are not enjoying the content of the magazines. Unfortunately, as we are not the publisher, we cannot comment. But if you would like to give any feedback, please email subs@bromleighhouse.co.uk - Kind regards, Jessica
Hi, thank you for your review and 3* rating! We are so please that you have enjoyed your subscription. Regarding the price, we must include postage and packaging as well as the cost of the magazine. As we aren't the publisher, the prices will be higher than if you were to go through the publisher. I hope this helps! - Jessica
“I’m pleased to write about unique magazines because recently I have been disappointed with the service. I’ve been a good customer for a long time ordering the Methodist Recorder for Dad who was 100 last September…….he looks forward to his favourite paper and often at holiday times it fails to appear…..once I was told the PO hadn’t delivered it so lost a week’s publication and no refund. The paper should arrive Monday but often doesn’t and with Bank Holidays I seem to miss out regularly…..I am a loyal customer and feel that your service is far from efficient!”
Hi, I am so sorry to hear this. I can confirm we always send the issues, as expected, in a weekly fashion. This of course changes slightly over the Christmas period, due to when issues are released but apart from that, they are sent every Friday. We are sending them from our end, via royal mail and whenever issues are late or missing, we can always offer compensation, so I am not too sure why you were not. I can confirm my manager extended your sub by two issues, so you have a full 13 left on your renewal subscription.
Please bear in mind when the issue is with the royal mail, it is out of our hands how fast they deliver it. Despite this, we are here to compensate when they are late or missed. We can only do so much, to ensure the service is acceptable and I am sorry you feel this way about the service lately.
Please do also consider that we were informed due to current high cases of Covid, the Royal Mail is short-staffed, as a lot of them are self-isolating. It has also just been Christmas, which causes further delays at times due to the business of the post.
I am so sorry for any inconvenience and if you need anything else, please let me know so I can help!
Thanks, Ellie😊
“I wanted a relax with art diary 2022. It was late being printed and after some phoning round to different numbers was told that I would be phoned back when it was available. I did get a phone call back and ordered and paid for my diary but was sent a colouring book instead. I do have to say in their favour that when I phoned and complained I was sent out a diary very quickly. I nearly gave a good rating but the mistake should not have happened so sorry, not quite good enough this year.”
Hi, I am sorry about this! It was simply a human error, which we wish never happened, but I am glad we could rectify this and provide you with the correct magazine as soon as possible. It would have been a packing error that rarely happens but when it does, we ensure to sort it as a priority. Thanks for giving us both the positive's and the challenge you faced, so we know how to improve. Have the nicest week and thanks, Ellie :)
“Unique magazines are great, the problem is that being in Mexico I only received half of them, it would be nice to work with a reliable delivery company,”
Hi Francisco, thank you for your review and rating. I am sorry to hear about your delivery problems! I can see that your subscription lapsed in July 2021 - therefore, we, unfortunately, cannot compensate for any missing editions due to our claims policy. We request customers to allow 30 working days to contact us regarding missing or late deliveries. - Kind regards, Jessica :)
Hi, thank you for your review and rating! Your feedback is appreciated, thank you! I can see that you ordered Dazed - Harry Styles edition. We received 2 different covers of this title, unfortunately, we could not manually accommodate all customers due to high level of orders. If you wish to swap your cover, please email me jessica.austin@uniquemagazines.co.uk - Jessica
