Upscale Audio Reviews

Name: Upscale Audio
Address: 2058 Wright Avenue, 2058 Wright Avenue, California
Rating: 4.87

4.9 Rating 18,730 Reviews

98 %

of reviewers recommend Upscale Audio

4.9

Based on 18,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

909.931.9686

Email:

joel.m@upscaleaudio.com

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

Upscale Audio 5 star review on 15th April 2021

Anonymous

Upscale Audio 5 star review on 26th August 2020

Donald Eichstadt

Upscale Audio 5 star review on 12th July 2020

Richard Lim

Anonymous

Anonymous // 01/01/2019

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“Quick, helpful, great price.”

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Posted 3 years ago

“Great”

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Posted 3 years ago

“easy to navigate site”

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Posted 3 years ago

“Hi Kevin, Joel is great. Never pushy. I also like that you do trade it's. I'm the guy that brought the red focal Sopra's. I also bought 300 Evo. I'm coming in tomorrow to trade up to the 400. I'm 61 from Tennessee like Joel. I see you asking for people to hire on YouTube. To work for you would be a dream job. If you have any pet snakes, don't let Joel see them.:)”

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Posted 3 years ago

“Good”

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Posted 3 years ago

“No problems, found the tube I wanted and got 2. Would be cool if you stocked JJ.”

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Posted 3 years ago

“Buying was easy. Let’s see how fast I get my tubes. Choose the free shipping. So far so good.”

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Posted 3 years ago

“Kat and team go above and beyond to make your journey to high fidelity personal and enjoyable. Thier expertise and experience is disappearing in this industry. Buy from them with confidence”

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Posted 3 years ago

“always awesome! thanks”

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Posted 3 years ago

“Have never had a problem with Upscale Audio. Always reliable.”

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Posted 3 years ago

“Smooth”

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Posted 3 years ago

“Thanks Again!!”

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Posted 3 years ago

“Upscale Audio is simply the best when it comes to supplying good quality tubes.”

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Posted 3 years ago

“Still love you guys but miss the days when I could speak to an informed salesperson about the specifics of tubes, equipment, and matching. I certainly understand you can't take responsibility for what's ultimately a subjective experience, but with dozens of online retailers out there knowledge and personal touch is what had set Upscale apart.”

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Posted 3 years ago

Tube-rolling is extremely subjective and dependent on the listener, the system, and the listening room. Over the years, we have been able to make some fantastic recommendations but find that many customers do not experience the sonics they expect. We've learned not to try to understand what people think "sounds better." It is darned if you do and darns if you don't regarding recommendations. I wish you could see the shoe boxes of tubes in my closet I've gone through trying to find just that one I wanted. It was a labor of love and money. We no longer make explicit recommendations on tubes, especially for products we are not dealers for. It would be best to contact the manufacturer for suggestions on tube rolling, ESPECIALLY when it comes to power output tubes. Some brands don't allow it. PrimaLuna, for example, has unparalleled flexibility and an excellent page on tube rolling: https://www.primaluna-usa.com/tube-rolling. If they haven't already, it might be worth asking your manufacturer to do something similar. So that we help where we can, we have a lot of information on every tube product page, often with a video by Kevin, and there are plenty of customer reviews as well. These will give you a good idea of how a tube might sound in your system. Any specific recommendation over the phone or email would essentially be someone repeating information already out there. Remember not only to get the right tubes but to get the BEST QUALITY tubes. Every small-signal tube we sell is graded by ear, and every power tube is burned 72 hours before precision matching. Nobody has that attention to detail. Here are some of Kevin's faves when it comes to tubes: 6922: Gold Lion 12AX7: Gold Lion, Mullard, Mullard reissue 6SN7: Tung-Sol reissue EL34: Mullard Re-issue KT88: Gold Lion KT120: Tung Sol

Posted 3 years ago

“Excellent service and dialogue with Ken.”

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Posted 3 years ago

“Good service as usual.”

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Posted 3 years ago

“Kat is the best!”

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Posted 3 years ago

“Great”

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Posted 3 years ago

“Good”

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Posted 3 years ago

“Always a. Pleasure,,,”

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Posted 3 years ago

Upscale Audio is rated 4.9 based on 18,730 reviews