Upscale Audio Reviews

Name: Upscale Audio
Address: 2058 Wright Avenue, 2058 Wright Avenue, California
Rating: 4.87

4.9 Rating 18,709 Reviews

98 %

of reviewers recommend Upscale Audio

4.9

Based on 18,709 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

909.931.9686

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

Upscale Audio 5 star review on 15th April 2021

Anonymous

Upscale Audio 5 star review on 26th August 2020

Donald Eichstadt

Upscale Audio 5 star review on 12th July 2020

Richard Lim

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site did not offer PayPal yesterday and froze up when I entered my credit card information. Fortunately it is working today.”

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Posted 2 years ago

“It. Hanged my payment method. I didnt notice till after I already hit submit due to the popup window that opened then closed”

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Posted 2 years ago

“Xoxoxo”

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Posted 2 years ago

“Maybe I have had a period of just "plain ole bad luck" with purchases. I Pre-ordered a Naim streamer and when I was told the estimated target date was not going to come to light, I cancelled and bought one elsewhere. I ordered a black face plate assembly for my Primaluna Dialogue Premium, and I thought I was told 4 to 6 weeks. When I called for an update I was told that it was more like 4 to 6 months. I will wait. I ordered some power and preamp tubes for my Primaluna, and on the single pair of the Brimar 12AU7's, the getter on one tube turned dark brown within the very first hour. I was given an RMA and was ultimately refunded. I bought another pair of higher quality. That single dark tube had my OCD up there! Other than that, everything has always been very good. I think since the Corona BS that customer support via email and that texting thing is not so great. I like talking with people. I think Upscale is great. I don't have the jack (as Kevin would say) to become much of an asset to you. I do always try to buy from you guys. Your so very upfront with information about product performance, Trust worthy, and provide decent deals to your customers. Thanks, Steve”

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Posted 2 years ago

“Would not accept my paypal default address with 9 number zip code. Had to change it to 5 digit zip”

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Posted 2 years ago

“hate that you force me to fill this out so no good reviews ever”

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Posted 2 years ago

“this mandatory survey is a terrible idea”

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Posted 2 years ago

“I had a hard time uploading my DL. But when I used the phone it was fine with a pic.”

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Posted 2 years ago

“hate when I can't close a survey”

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Posted 2 years ago

“I don't much care for the fact that I only got to see the shipping charge, which amounted to about 25% of the cost of the parts ordered, until late in the checkout process.”

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Posted 2 years ago

“I would like to know what the cryo option is.”

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Posted 2 years ago

“I bought a set of 8 matched tubes and 2 have had partial failures. I am not happy feeling that the tubes I replace will not match with those previously used.”

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Posted 2 years ago

“llll”

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Posted 2 years ago

“No comment”

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Posted 2 years ago

“I just ordered the product, was super easy. Only thing didn't like says would take 2-4 days until ready for pickup, which seems too long for pulling an Sbooster off the shelf. Guessing just a generic message.”

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Posted 2 years ago

“This was more awkward than my previous purchases from Upscale. I wanted to trade in a previously purchased amp on one or the other of two new amps, and I asked what the price of each of the new ones would be after trade-in. I couldn't get an answer to this question and was forced to pick one or the other new item before I could arrange a trade-in. It's like I asked 'Would the trade-in for my Prius be the same whether I bought a Camry or a Lexus?' That should have been an easy question to answer, and I didn't appreciate the run-around.”

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Posted 2 years ago

“no comments”

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Posted 2 years ago

“So far so good!”

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Posted 2 years ago

“I tried placing the order last night. it was a nightmare. This morning I called and spoke to Joel. He set me up with INVOICE#D18176 which I decided not to use, because my tech recommended a different brand for reliability. So instead of Tung-Sol, I went with Mullard.”

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Posted 2 years ago

“It was fine, thanks.”

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Posted 2 years ago

Upscale Audio is rated 4.9 based on 18,709 reviews