UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.54

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow as a turtle stuck in molasses. Will bait with high price then switch. Takes forever to get initial quote and then get phone back if you don’t agree to lower price. Still haven’t gotten phone back to see if it’s the same one I sent them. Stay away.”

Helpful Report

Posted 4 years ago

Customer service is the absolute most important aspect of our business. We regret that you did not have the best experience and we will certainly learn from this as we move forward. Thank you for taking the time to talk to us and I'm glad we got everything sorted out for you in the end. Please reach out to our customer service if you need any help from us in the future at Support@uptradeit.com.

Posted 4 years ago

“I sent them my phone. When they received it, they dropped the price they would accept to 30% of what they promised me. Complete waste of time.”

Helpful Report

Posted 4 years ago

Hello, Our apologies if you felt that you did not receive a fair quotation. We strive to give the best value possible as you can see from our many other positive reviews. We have to be meticulous with the grading of all devices to ensure that we provide the best possible value for everyone that uses our platform. We do appreciate your feedback as we will work hard to help you and our many other customers, better describe device conditions before sending to us. This will help to set better expectations in the future. Again, please accept our apologies for your less than perfect experience.

Posted 4 years ago

“They said my 8 plus had a scratch on phone not screen, always cased but who is going to waste my time to have them return it. Do not trust, bait and switch as they ended up taking the $52.00 more than the other company I looked at would do. At that point I had no trust and just want the lesser amount and be done with them so I didn't call and argue about it, why would you when they know what they did.”

Helpful Report

Posted 4 years ago

Hi Mark, Our apologies once again for the mix up but I can assure you the intention is not to "bait-and-switch" but to be meticulous with our device inspections so that we can continue to offer the highest price possible for our customers. We appreciate your feedback and I am glad we could get this resolved for you. We will use this an example to continue to improve our service.

Posted 4 years ago

UpTrade is rated 4.5 based on 951 reviews