UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.54

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took longer than it said it would. However, item was not damaged and was sold for an amazing price!”

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Posted 4 years ago

“UpTrade item took a while to be delivered. But the item was in the condition that the website said it’d be and the price was amazing.”

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Posted 4 years ago

“A bit of a wait for my phone, but once I got it I loved it!”

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Posted 4 years ago

“Great service.. Have already recommended to several people...”

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Posted 4 years ago

“Never heard of these guys before but decided to try them out after seeing an endorsement from another website. The first purchase went fine but it seemed to have taken them forever to start shipping. What’s up with that? You have the product. Just mail it! The second purchase they flubbed by sending me the wrong product. So now I have to wait for them to get their product back on top of the wait on shipping it to me and their usual delay after the order. And then very disappointingly, there is another delay before they ship out the right item and they didn’t even expedite it. They don’t seem to be an honest and conscientious operation and you see that when things don’t go as planned, however if they can work out the (startup?) bugs they could be excellent. I would still buy from them again.”

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Posted 4 years ago

“I purchased a Samsung Galaxy S10. Condition was 'best' as described. My only dissatisfaction was the delivery time. It took 12 days for the product to be delivered. Customer service was excellent and they always answered my call without having to wait long. I would purchase again and up to 5 stars if they improve on delivery time.”

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Posted 4 years ago

Hi Tom, We had a few shipping challenges due to the rush of the holiday season but we are back on track. We hope that you will give us the opportunity to provide you the perfect experience in the future. Thank you for your feedback!

Posted 4 years ago

“Are fast and responsive to me.... Give me a decent price for my phone....there was a little chip in the side that probably didn't make a big deal didn't touch the screen but they still deducted a couple dollars they deducted $20 for it..... Oh well not a big deal...they pay me by E-Check which is okay just takes a couple days to cash in your bank.... All in all Good Company..... I figure they're just a start up company trying to make a few dollars... but hey it get somebody a job in American!!!! That's what I like....Best of luck.... Anybody reading this they are trustful that's with my transaction...”

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Posted 4 years ago

“Positive - - Once they get the phone they inspect it pretty quickly (within 5 days) - Give you a video of the unboxing so you know exactly the condition they received it in - Quick customer service response time Negative - - Shipping options are SLOW. I sent mine with their prepaid FedEx label on 9/26 and they didn't receive it until 10/4 - If you select the PayPal option they will have YOU pay the fee for getting your money so be aware that the amount they quoted you won't be the amount you receive because it will be less the PayPal fees. Would be nice if they included that on their website.”

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Posted 4 years ago

“Up trade has really good customer communication I did have a little trouble but everything was sorted out at the end.. will definitely be using them again in the future”

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Posted 4 years ago

UpTrade is rated 4.5 based on 951 reviews