UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.54

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a really great deal thanks for y’all doing this. My Experience was great.”

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Posted 3 years ago

“Phone arrived in good working condition, and shipped quickly with no problems. 4/5 only because the battery life left much to be desired (was listed as %86 effective but fills and drains MUCH faster than any phone I’ve ever had). Still good for the price.”

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Posted 3 years ago

“I am really enjoying my purchase. I bought the samsung galaxy note 9 and the price was just right. The only reason I am giving it 4 stars-good, after having the phone for 2 weeks the stylus fell out and broke. Upon doing research online I realized the stylus that was broken was not bluetooth enabled. I believe they could have done a better job of informing me the stylus was not the original. The bluetooth enabled stylus allows me to take pictures remotely. I would definitely order again.”

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Posted 3 years ago

Hi Salome, Thank you for providing feedback on your experience. We are disappointed to hear that your S pen was broken before you'd gotten a chance to explore and enjoy your new device. One of our supervisors has been trying to contact you via phone and email to see how we can help. Please check the email that was registered to your order for more details. Thank you!

Posted 3 years ago

“Excellent condition, some of previous owner's photos still on phone.”

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Posted 3 years ago

“Good experience, explained how the process would go and the process was pretty smooth.”

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Posted 3 years ago

“Good experience”

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Posted 3 years ago

“I honestly doubted it for a second because I couldn’t believe my eyes. A phone so cheap In an amazing condition. When it came and I saw it. I had the best reaction. This website is amazing and I would buy another phone here. I really recommend it. I told my friends and family and if they need a phone they would buy it here.”

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Posted 3 years ago

“Simple at first but shortly complicated the process. Staff was great at resolving the issue and getting back on track.”

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Posted 4 years ago

“Getting the phone was great. Took only a couple of days and the phone was in exactly the condition they described. I removed one star because I really wanted to purchase the extended phone protection, but they only accept payments for that through PayPal. I refuse to use PayPal so that was a bummer. Maybe someday they will change that policy.”

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Posted 4 years ago

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Posted 4 years ago

“I never give 5 stars on anything unless I’m simply in love with it but this was a good cop, phone came in better shape than expected and so far after about a month it’s worked perfectly fine! Would highly recommend!”

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Posted 4 years ago

“Perfect phone perfect price, fast shipping thanks”

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Posted 4 years ago

“I love the phone I have now and also how affordable it was when I needed to find a phone as quick as possible.”

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Posted 4 years ago

“I bought an iPhone 7 for my 2 sons to share. So far it is not too bad for their first expensive phone. I have noticed that it freezes at times but it works well enough for them to use. For the price it is great! Didn’t come with a charger which sucks but we have plenty so no big deal. Battery charges well and the phone had no real signs of use. Shipping lagged a bit for my taste but it got here in time for us to go out of town. Kids love it so I love it! Would definitely suggest others to use this site!”

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Posted 4 years ago

“The product is exactly as described. Straight forward transaction and prompt response from customer support. Very satisfied with the service.”

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Posted 4 years ago

“Item as described”

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Posted 4 years ago

“Liked the experience and got the exact product I expected in a reasonable amount of time. I think the price was fair. I did send an email with a question during the process that never received a response. Beyond that I liked the experience.”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“I’m happy with my purchase, I was just a little disappointed that I paid extra for 3-4 day shipping but it took about a week and a half. I know that shipping is mostly out of the company’s control, but would have been nice to get it sooner. When the phone did come it worked well and I was quite pleased with the quality at the price I paid.”

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Posted 4 years ago

“The phone here are great, but the delivery could be better.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 951 reviews