UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sending in my iPhone was a simple process. I received updates and notifications via email as well as SMS to keep me aware of the process. I appreciated them sharing a video of the unboxing process to see that my phone arrived safely. There was an issue where they disagreed with the stated condition of my phone, but after I reached out to customer support I was contacted directly and we were able to sort it out. I really appreciated them calling me and making things right. I would suggest that they include photos any time they disagree with the stated condition of a phone, just to avoid confusion. I will definitely consider UpTrade again in the future.”

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Posted 5 years ago

“Easy and convenient. Would do business again.”

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() - Posted 5 years ago

“with my first 2 orders i had to wait a while before my products were mailed but this time it was instant and loved that.”

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() - Posted 5 years ago

“Shipping took a little long (in the age of one day prime shipping we are spoiled lol). But it’s really not a big deal for me. Phone was perfect, just as described. Would order again.”

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() - Posted 5 years ago

“Devices are inexpensive and great quality. They also have unique photos of every device which was a nice touch. Gave me the confidence to buy based on the pictures of the condition. Worked out well!”

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Posted 5 years ago

“Ryan was amazing to wotmrk with, nhe answered all my questions I had.”

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Posted 5 years ago

“Ryan was amazing, and a pleasure to work with. He answered all and any of my questions I had.”

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Posted 5 years ago

“I was very pleased with the condition of this iPhone 7. They graded it as fair, but it looks great to me! Everything was exactly as described, battery health 100%, 128GB, and everything is working as it should. It did ship quickly, and in time, as well. I would definitely recommend buying from them, and will use them again, as needed.”

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Posted 5 years ago

“Got the best price compared to all the other competitors for phone buyback. The process was simple and relatively quick. I'll be back the next time I get a new phone and need to sell my old one.”

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Posted 5 years ago

“Good, easy company to work with. Different options to select from meaning different phone carriers as well as competitive prices. Return policy generious.”

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Posted 5 years ago

“Was very apprehensive, after reading many company reviews, when looking to sell my 3 Galaxy S8's. Found UpTrade on Flipsy site... being one of their Trust-Verified stores. Their quote was one of the higher ones, so I decided to chance it. I was pleasantly surprised by the entire transaction process. They were in constant contact every step of the way.... from the moment I dropped of the Fedex package, to their receipt of the package, with a video sent of the unpackaging, and finally to the inspection and sending of the eCheck. All in all, dropped off package on a Friday, and received eCheck payment by Tuesday. They even answer their phones, when I had a question! I highly recommend them!”

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Posted 5 years ago

“I would absolutely 100% recommend upgrade. The process was so simple to follow. Extremely quick response and payment.”

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Posted 5 years ago

“As easy as it gets. Thank you for the great service.”

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Posted 5 years ago

“Excellent experience selling my OnePlus 6T. Compulsively upgraded to a 7 Pro so needed to sell the 6T. UP Trade offered a good price and hasa selling procedure that is slick and fast. They send a shipping label. There is messaging all along the way where they acknowledge the shipping process. Once received, they provided a Vimeo video of the unboxing. Shortly after that, they checked out my nice 6T and sent an electronic check which I easily deposited with mobile banking. The whole process was awesome smooth from start to finish.”

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Posted 5 years ago

“Amazing prices. They were a little delayed in finishing my order but the customer service team was amazing to work with. Will definitely recommend to my friends and use again. Thank you UpTrade!”

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Posted 5 years ago

“This by far was the best find for me. In the past I would sell my phones on Ebay. After all the fees I found that UpTrsde is the only hassle free, no risk way to go. Very professional, well communicated company. If you are honest with them they will be honest with you. I would suggest them to everyone. You will not be disappointed”

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Posted 5 years ago

“Very nice company to work with. They were slightly delayed in getting my order processed”

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Posted 5 years ago

“Very good, fast process. Excellent communication.”

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Posted 5 years ago

“Quick and easy transaction.”

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Posted 5 years ago

“Super quick and easy process”

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Posted 5 years ago

UpTrade is rated 4.5 based on 952 reviews