Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 602 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

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Email:

info@urbanroad.com.au

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gorgeous prints exactly what I needed for my space. I would have given 5 stars, except there was a tiny dent in the canvas, but I could clearly see that happened during transit due to a small hole in the box. Honestly though only I would notice it, it’s that small and I’m sure it’ll come out in time. Service was fantastic and I will definitely be buying more from Urban Road in the future.”

Helpful Report

Posted 2 months ago

Hi Melanie! Thank you for taking the time to leave us such a lovely review! We’re so happy to hear that you found the perfect prints for your space. We apologize for the tiny dent during transit—though it's great to know it won’t affect your enjoyment of the artwork. It’s lovely to hear that our service met your expectations, and we look forward to having you back for your next purchase! Thank you for your support!

Posted 2 months ago

“They fly off the shelves at work 🙌🙌🙌 ordering more now”

Urban Road 5 star review on 25th October 2024

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Posted 2 months ago

Hi Kristy! Thank you for your fantastic review! 🌟 We're so glad to hear that our pieces are flying off the shelves at work! It's truly great to know you're ordering more. Your support means the world to us, and we can't wait to see what you pick next! Keep spreading the love for Urban Road! 🙌

Posted 2 months ago

“Delivery was messed up, otherwise no problems.”

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Posted 3 months ago

Hi Keith! Thank you for your review and feedback! We’re sorry to hear that there was an issue with the delivery, but we’re glad to know everything else went smoothly. Your satisfaction matters a lot to us, and we appreciate your understanding. We hope to have the opportunity to serve you better next time!

Posted 2 months ago

“Extremely good range and good personal support”

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Posted 4 months ago

Hi Julie! Thank you so much for your amazing review! We're thrilled to hear that you appreciate our extensive range and the personal support we provide. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best experience possible. We can't wait to assist you again in the future!

Posted 2 months ago

“So happy with the with the quality of the canvas!”

Urban Road 5 star review on 2nd December 2024

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Posted 1 month ago

Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with the quality of your canvas. Your satisfaction means the world to us, and it’s great to know we hit the mark for you. If you need further assistance. please don't hesitate to let us know.

Posted 1 month ago

“Took a while to post but once a asked it was sent straight away”

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Posted 2 months ago

Hi Rene! Thank you for your wonderful review! We're thrilled to hear that once you reached out, everything was sent your way promptly. Your feedback is greatly appreciated, and we're always here to help ensure your experience with Urban Road is smooth and enjoyable. We look forward to serving you again in the future! Thank you for being a part of our community!

Posted 2 months ago

“We had the opportunity and time to plan when moving from a family home to an apartment. Urban Road helped to make colour, design and furniture choices easy. It was based on our atheistic, the layout of the apartment (with no renovation) and Urban Roads’ know how and up to date design. We only brought the furniture we needed and that would fit both the space and design (each piece was measured and laid on the floor plan) and sold or gave away the rest. Before moving in we used the palette of paint provided for each room to take the overwhelming colour decisions away. Even the painter was impressed that the colour choices worked so well once it was all on the walls. And 4 years later we are still in love with the design and choices. If I was to do anything differently it would have been to be bolder and add wallpaper to a section of the master bedroom, and if funds allowed to redo the flooring. There is always next time though! Thank you, still love it. Was a great investment in our home and having professional help put our minds at ease.”

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Posted 2 months ago

Hi Emily! Thank you so much for your fantastic review! We’re delighted to hear that Urban Road made your transition to apartment living seamless and enjoyable. It’s wonderful to know that our design choices have stood the test of time and that you’re still loving your space four years later! Your feedback about being bolder with wallpaper is noted, and we can’t wait to help you with your next design adventure! Thank you for trusting us to be a part of your journey—here's to more beautiful spaces in the future!

Posted 2 months ago

“A little hesitant to purchase a print online but couldn’t be happier that we did! After looking for so long for a print that both my husband and I agreed on we couldn’t go past this one! We absolutely love it! The colours are perfect which the photos don’t do it justice. Beautiful quality print and would definitely be looking to Urban Road in the future for more wall art! Delivery was a little delayed but not an issue.”

Urban Road 5 star review on 3rd October 2024

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Posted 3 months ago

Hi Gina! Thank you so much for your amazing review! We’re thrilled that you and your husband found the perfect print after such a search! It's wonderful to know that the colors and quality exceeded your expectations. We appreciate your understanding regarding the delivery and can't wait to help you with more art for your walls in the future!

Posted 2 months ago

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Posted 3 months ago

“Very happy.”

Urban Road 5 star review on 25th September 2024

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Posted 3 months ago

Hi Angela! Thank you for your wonderful review! This looks amazing!! We’re so happy to hear that you’re very happy with your experience. Your satisfaction means the world to us, and we look forward to serving you again soon!

Posted 2 months ago

“Urban Road's product range and excellent customer service are key to many of my successful client projects. As an interior designer and stylist, I find the wide range of stunning artworks sometimes makes it hard to choose! The breadth of great colour choices and multiple sizes are key to my client's needs, and the fast lead time and affordable choices work brilliantly for my interior decoration business as I transform clients' homes into spaces they love—thanks to the UR team.”

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Posted 1 month ago

Hi Lisa! Thank you so much for your lovely review! We’re absolutely thrilled to hear that our product range and customer service have contributed to your success as an interior designer. It’s fantastic to know our diverse artworks and options perfectly align with your clients' needs. We truly appreciate your trust in the Urban Road team, and we look forward to supporting you in creating even more beautiful spaces in the future! Thank you for being a valued part of our community!

Posted 1 month ago

“Originally rated 1 out of 5, but this was a mistaken review meant for another company! Was very happy with the timeliness and quality of my Urban Road product.”

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Posted 2 years ago

Hi There, Thank you for taking the time to provide your feedback, I am very sorry to hear that you have not received your purchase. Upon checking the tracking information linked to your order number, this was scanned as delivered on May 10th at 2:30 pm therefore we would not have identified that there was an issue with the delivery. I have also had a look in our system and all of your purchase confirmation emails and tracking updates are marked as sent, perhaps these have filtered through to your junk inbox by mistake? My apologies that no one has been in contact with an update, I am not sure who you spoke with- I will follow up with the team here regarding this. Please feel free to contact me directly info@urbanroad.com.au or during business hours on 07 4229 0862, I would be happy to assist you in investigating this further. Hope to hear from you soon - Joanne, UR Customer Service.

Posted 2 years ago

Thank you so much for updating your review and for clarifying the situation, we appreciate it so much and we are so glad to hear that you are happy! -Joanne, UR Team.

Posted 2 years ago

“All good arrived in good time and good condition. Will definately use again.”

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Posted 2 years ago

Hi Caroline, Thanks so much for the review, so glad to hear you will be shopping with us again we really appreciate it! -Joanne, UR Team.

Posted 2 years ago

“very effient service”

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Posted 2 years ago

Thanks so much Kerry! -Joanne, UR Team.

Posted 2 years ago

“Nice print, but a bit overpriced. Frame is cheap/poor quality too”

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Posted 3 years ago

“Ordering was easy, picture was packaged well and arrived without any damage. Appreciated the follow up call to confirm receipt of purchase and to check there were no issue.”

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Posted 3 years ago

“Excellent service. The staff were very helpful, great quality framed canvases.”

Urban Road 5 star review on 25th February 2021

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Posted 3 years ago

Urban Road is rated 4.8 based on 602 reviews