Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.79

4.8 Rating 544 Reviews

95 %

of reviewers recommend Urban Road

4.8

Based on 544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally rated 1 out of 5, but this was a mistaken review meant for another company! Was very happy with the timeliness and quality of my Urban Road product.”

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Posted 1 year ago

Hi There, Thank you for taking the time to provide your feedback, I am very sorry to hear that you have not received your purchase. Upon checking the tracking information linked to your order number, this was scanned as delivered on May 10th at 2:30 pm therefore we would not have identified that there was an issue with the delivery. I have also had a look in our system and all of your purchase confirmation emails and tracking updates are marked as sent, perhaps these have filtered through to your junk inbox by mistake? My apologies that no one has been in contact with an update, I am not sure who you spoke with- I will follow up with the team here regarding this. Please feel free to contact me directly info@urbanroad.com.au or during business hours on 07 4229 0862, I would be happy to assist you in investigating this further. Hope to hear from you soon - Joanne, UR Customer Service.

Posted 1 year ago

Thank you so much for updating your review and for clarifying the situation, we appreciate it so much and we are so glad to hear that you are happy! -Joanne, UR Team.

Posted 1 year ago

“All good arrived in good time and good condition. Will definately use again.”

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Posted 1 year ago

Hi Caroline, Thanks so much for the review, so glad to hear you will be shopping with us again we really appreciate it! -Joanne, UR Team.

Posted 1 year ago

“very effient service”

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Posted 2 years ago

Thanks so much Kerry! -Joanne, UR Team.

Posted 1 year ago

“Nice print, but a bit overpriced. Frame is cheap/poor quality too”

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Posted 2 years ago

“Ordering was easy, picture was packaged well and arrived without any damage. Appreciated the follow up call to confirm receipt of purchase and to check there were no issue.”

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Posted 3 years ago

“Excellent service. The staff were very helpful, great quality framed canvases.”

Urban Road 5 star review on 25th February 2021

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Posted 3 years ago

Urban Road is rated 4.8 based on 544 reviews