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Urban Road Reviews

4.8 Rating 544 Reviews

95 %

of reviewers recommend Urban Road

Company Reviews

Product Reviews

4.8

Based on 544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 12th April 2024

Urban Road 5 star review on 5th April 2024

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Urban Road 5 star review on 9th February 2024

Urban Road 5 star review on 4th December 2023

Urban Road 5 star review on 3rd December 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived within disclosed timeframe and was well packaged and great quality.”

Posted 2 months ago

We're delighted to hear that your order arrived within the disclosed timeframe, and you found it well packaged with great quality. Thank you for sharing your positive experience! If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. Enjoy your purchase!

Posted 2 months ago

“The art work and frame are great, the hanging mechanism could be improved.”

Posted 2 months ago

Thank you for your feedback! We're glad to hear that you love the artwork and frame. Your input about the hanging mechanism is valuable, and we'll certainly take it into consideration for future improvements. If you have any further comments or if there's anything else we can assist you with, feel free to reach out. Enjoy your art!

Posted 2 months ago

“Nice piece, however I can’t give it 5 stars as the delivery took some time and the print lacks vibrancy, fairly dull compared to the website.”

Posted 3 months ago

Thank you for sharing your feedback. We apologise for any inconvenience regarding the delivery time and the perceived lack of vibrancy in the print compared to the website. We appreciate your honest input, and we'll certainly take this into consideration for improvement. If there's anything specific you'd like assistance with or if you have additional comments, feel free to let us know. We value your opinion and aim to enhance your overall experience.

Posted 3 months ago

“Good variety of artwork to choose from. Safely packaged so not damaged during transit.”

Posted 3 months ago

We're pleased to hear that you found a good variety of artwork to choose from and that the items were safely packaged to prevent damage during transit. Your satisfaction is important to us, and we appreciate your positive feedback.Thank you for choosing our products! 😊

Posted 3 months ago

“The service was good.Easy to deal with.A problem arose with the delivery partners but was solved fairly easily.Any emails I sent were quickly dealt with.The print was a Christmas gift got my daughter and she is very pleased with it”

Posted 3 months ago

We're pleased to hear that you had a positive experience with our service and that any issues with the delivery partners were resolved easily. It's great to know that your daughter is very pleased with the Christmas gift. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing our product, and we appreciate your support! 😊

Posted 3 months ago

“Good Service!”

Posted 6 months ago

Thank you for your 4 star rating of Urban Road! We are glad you enjoyed our good service!

Posted 6 months ago

“My wallpaper samples were well packaged and good quality.”

Posted 6 months ago

Thank you so much for your 4 star rating, Susan! I'm glad to hear you liked how your wallpaper samples were packaged and the good quality they were in. It means a lot to me!

Posted 6 months ago

“Wonderful products, and great customer service. My art work was even better than I expected and the chair was beautiful and very high quality. Highly recommend Urban Road. Will be purchasing lots from them.”

Posted 6 months ago

Thank you so much, Lee, for the kind words and your 4 star rating of Urban Road! We are honored to know we have been able to provide you with great products, and even better customer service! We are so grateful for your loyal patronage and look forward to seeing you around Urban Road again soon!

Posted 6 months ago

“Artwork and framing fantastic. My client loves it.”

Posted 6 months ago

Wow, thank you Vicki for giving us 4 stars! We are so glad that you and your client enjoyed our Artwork and framing - it was fantastic! We really appreciate your loyalty and patronage. Thanks again!

Posted 6 months ago

“Love the products purchased but disappointed if you put must sign for the package the courier still leaves the items at the door even if you’re not home”

Posted 10 months ago

Hi Jacqueline, Thank you for your feedback and we are so happy to hear you love your new purchase.

Posted 9 months ago

“Quick service”

Posted 11 months ago

Hi Zina, We are glad to hear! Thank you!

Posted 11 months ago

“Good customer service, very keen to help answer my questions, you need to reevaluate the courier company you are using. My canvas was delivered to somebody else.”

Posted 1 year ago

“excellent quality print”

Posted 1 year ago

“Quality products. Easy to navigate site with lots of variety.”

Posted 1 year ago

“BEAUTIFUL Artwork that gives my space a sophisticated and vibrant feel.”

Posted 1 year ago

Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 1 year ago

“The product was exactly as advertised. I am very happy and it looks amazing in my lounge. Thank you so mich”

Posted 2 years ago

“Prompt service”

Posted 2 years ago

“Very friendly and quick responses.”

Posted 2 years ago

“Image as requested but paper not as good a quality as previous.”

Posted 2 years ago

“Very happy with the quality of the print but expected the timber oak frame to be a bit darker than it was.”

Posted 2 years ago

Thank you so much for your feedback. We are so glad to hear you love the artwork. With the frame, please do let us know if you'd like to explore some other options, we also offer this artwork as a Box Frame Canvas which has a darker timber colour frame available called 'Walnut'. We're happy to help with an exchange if you would like - just reach out to us and we can help :)

Posted 2 years ago

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Urban Road is rated 4.8 based on 544 reviews