Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.79

4.8 Rating 540 Reviews

95 %

of reviewers recommend Urban Road

4.8

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of our prints had a slightly damaged frame. It did not happen during delivery as it had been patched. I still love the prints but I emailed Urban Road with a photo of the damage and have had no reply. This was very disappointing.”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear you have not had a response from our team. We have looked at our email history and do not seem to have an email for this order. Our Customer service team have emailed you to rectify urgently.

Posted 5 months ago

“I emailed, Atari my the product had paint peeling. I received an email stating they would contact me with a solution. Yet to be contacted..”

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Posted 9 months ago

Hi Bridget, Thank you so much for your feedback. I can see we reached out to you on the 8th of June with a solution. I recommend checking your spam folder incase it has gone in there. We have gone ahead and re sent it to you and hopefully we can rectify the issue for you promptly.

Posted 9 months ago

“The light we received was completely different to what was on the website. Whilst offered a partial refund, it was very disappointing”

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Posted 10 months ago

Thank you so much for taking the time to share your experience with us. We are sorry to hear about the disappointment with the light you received being different to what was advertised on the website. We truly appreciate constructive feedback as it helps us to improve our product and service.

Posted 10 months ago

“I got a peel and stick wallpaper product that was gorgeous. Despite following all the instructions from their website, though, the product kept bubbling. And readjusting (which they are supposed to be able to do) just took paint off the walls and then ruined the adhesive? I think I'll stick to prints next time. 😭”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to leave a review, I am sorry to hear of the expereience you have had with our wallpaper. I can't see any history of a concern being raised with our customer service, so I am not certain if you have brought this to our attention previously, before leaving a review. We would need more details to undertsand where this application went wrong, e.g. what surface it was applied to or had this been painted recently. If you could kindly email me with your details and order number at info@urbanroad.com.au so we could discuss in more detail that would be very much appreciated. We will always do our best to assist customers in these situations, we do reccomend contacting customer service as soon as you can, if there is an issue with an order and we will do our best to remedy this ASAP. I look forward to hearing from you soon - Joanne, UR Customer Service.

Posted 2 years ago

“I have not received my product as yet. Tracking stated delivery date as 3 December but apparently it is still in transit.”

Helpful Report

Posted 2 years ago

Hi Tania, Thanks for reaching out. I am so sorry to hear that you have not received your order, unfortunately, all couriers are currently experiencing lengthy delays and some deliveries are taking a lot longer than we would usually expect, especially traveling to WA or rural areas. Courier services are estimating up to 10-14 days onto the ETA for metro deliveries alone, unfortunately, the delays are out of our hands, we are right in the middle of peak season. Upon checking your tracking it was accepted into the depot on 3/12, so it is definitely on it's way to you! Please note that the delivery date visible on the tracking link is purely an estimate going off the average delivery time, and cannot foresee delays. If you need anything in the meantime, please don't hesitate to get in touch. -Joanne, UR Team.

Posted 2 years ago

“I have still not received my picture and i purchased it weeks ago. I have not no comms on where it is and i cannot track it”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for reaching out. I am so sorry to hear that you have not received your order, unfortunately, the couriers are currently experiencing delays and some deliveries are taking a lot longer than we would usually expect, especially traveling to WA or rural. Upon checking your tracking the most recent scan was on the 9th Dec, so it is definitely on it's way to you! I will send you through the email with your tracking information, this should have been received when the order was dispatched (sometimes it can slip through to the junk inbox) If you need anything in the meantime, please don't hesitate to get in touch. -Joanne, UR Team.

Posted 2 years ago

“Picture arrived today (9am). It was damaged. A big notice says that I must get in contact within 24 hours. I have tried to call but the phone just keeps ringing out. If you are only giving your customers 24 hours to state there is an issue, then you should have a telephone line and customer support persons available. I am disappointed by the lack of care shown when the print was put into the frame (torn and visible from the front).”

Helpful Report

Posted 3 years ago

Hi Eve, Thank you for your review and so sorry about this! We are located in QLD and I believe you may have contacted us outside of business hours. Nevertheless we will always look after customers in this situation as we want this artwork to be 100% perfect for you. We have brand new artwork now in production and we will have it sent to you asap. So sorry again!

Posted 3 years ago

Urban Road is rated 4.8 based on 540 reviews