Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.78

4.8 Rating 626 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

Write Your review

Tell us how Urban Road made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Road 5 star review on 14th June 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve shopped here for years. The quality, range and delivery timings is amazing. I love the massive range and I’ve never had any issues with quality or service. I’ll continue to shop!”

Helpful Report

Posted 1 month ago

Hi Steven, Thank you so much for your kind words and for being such a loyal customer over the years. We’re absolutely thrilled to hear how much you value our range, quality, and service—it truly means a lot to us. We can’t wait to welcome you back for your next purchase! Warmest regards, The Urban Road Team

Posted 1 month ago

“As a property stylist I use mostly Urban Road artworks. They arrive quickly and are amazing quality every time!”

Helpful Report

Posted 1 day ago

“Really happy with the friendly and helpful serivce I received from Urban Road while trying to place an online order. I got the print I wanted sent to New Zealand and so pleased with it.”

Helpful Report

Posted 2 days ago

Hello Crystal, Thank you so much for your kind words! We're absolutely thrilled to hear that you're pleased with your print. It’s been our pleasure to assist you with your order, and we truly appreciate you choosing Urban Road. We hope to welcome you back again soon! Warm Regards, The Urban Road Team

Posted 2 days ago

“Whole process was so smooth, from order to updates and delivery! Love my new painting.”

Urban Road 5 star review on 5th June 2025

Helpful Report

Posted 1 week ago

Hi Leeza, Thank you so much for your lovely review — and for sharing that gorgeous photo! We’re so happy to hear the process was smooth from start to finish, and your new artwork looks absolutely stunning in your space. It’s always such a joy to see our pieces styled in real homes. We hope it continues to bring you joy every day! Warmest thanks, The Urban Road Team.

Posted 6 days ago

“Your service was amazing.”

Helpful Report

Posted 1 week ago

Hi Vicki-Lyn, Thank you so much for your kind words! We’re delighted to hear you had a great experience with our service — that’s exactly what we strive for. If there's ever anything else we can help with, we’re just a message away. Warmest regards, The Urban Road Team.

Posted 1 week ago

“I found Urban road to be very helpful and professional. My art arrived safe and sound & earlier than I was expecting. I own a small property staging company, so Urban road will be my go to. They have an abundance of amazing art to suit any space! I look forward to my next shopping experience! Thank you Urban road, you guys rock!”

Helpful Report

Posted 2 weeks ago

Hi Rebecca, Thank you for such a glowing review! We're so pleased to hear that your artwork arrived safely — and ahead of schedule! It’s wonderful to know that our collection resonates with your property staging work, and we’re truly honoured to be your go-to. We look forward to supporting your future projects and can’t wait to welcome you back for your next shopping experience. Thanks again for your kind words — you rock too! We should start a band 😄 Warm regards, The Urban Road Team.

Posted 1 week ago

“As a professional in the industry, I always turn to Urban Rd. to source quality, well desiged pieces for my Clients and/or personal projects. From packaging to product, quality control is paying dividends.”

Helpful Report

Posted 2 weeks ago

Hi Annette, Thank you so much for your thoughtful feedback — it truly means a lot coming from a design professional. We’re thrilled to know Urban Road continues to be your go-to for sourcing art for both client and personal projects. It’s wonderful to hear our focus on design, quality, and presentation is making a difference for you. We look forward to supporting you on many more projects to come! Warmest regards, The Urban Road Team

Posted 2 weeks ago

“Easy ordering, great products & customer service.”

Helpful Report

Posted 2 weeks ago

Hi Janine, Thank you so much for your kind words — and for sharing such a beautiful photo of your new piece in its new home! We’re so happy to hear that everything from ordering to customer service was a great experience for you. Your space looks absolutely stunning, and we’re thrilled to be a part of it. Warmest regards, The Urban Road Team

Posted 2 weeks ago

“Very happy with the quality of print and framing”

Helpful Report

Posted 3 weeks ago

Hi Maryanne, Thank you for your kind words and for sharing a photo of your artwork in its new home — it looks fantastic! We're so pleased to hear you're happy with the quality of the print and framing. It means a lot to us to know it's found a perfect place with you. Warmest regards, The Urban Road Team

Posted 2 weeks ago

“Kept well informed as to transit status, and friendly responder. Recommended!!”

Helpful Report

Posted 4 weeks ago

Hi Jud, Thanks so much for the kind words! We're so pleased to hear you felt well-informed and supported throughout your experience with us. We truly appreciate your recommendation and hope to welcome you back again soon! Warm regards, The Urban Road Team

Posted 2 weeks ago

“Great art work at a good price. Thanks!”

Helpful Report

Posted 4 weeks ago

Hi Annette, Thanks so much for your lovely feedback! We're thrilled to hear you're happy with your artwork and found it to be great value. We really appreciate your support and hope to see you back again soon! Warmest regards, The Urban Road Team

Posted 2 weeks ago

“I'm so happy with the artwork I purchased. The quality is perfect. It exceeded my expectations and is exactly what I've been looking for. It was packaged meticulously, and handled with care during the transportation and delivery. The service was quick and efficient too. Excellent. I'll be purchasing again, and recommending to others.”

Helpful Report

Posted 1 month ago

Hi Tina, Thank you so much for your thoughtful and generous feedback! We’re absolutely thrilled to hear that your artwork exceeded expectations and that everything from the packaging to delivery and service met your standards. It means the world to us that you’ll be recommending us and shopping with us again — we can’t wait to help you find your next piece! Warmest thanks, The Urban Road Team

Posted 1 month ago

“Prompt delivery, well packaged and protected. Great quality print”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback! We’re thrilled to hear that your order arrived safely and that you’re happy with the quality of your print. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Warm regards, The Urban Road Team

Posted 1 month ago

“Very happy with my purchase and speed of delivery”

Helpful Report

Posted 1 month ago

Hi Lauren, Thank you for taking the time to share your feedback! We're so pleased to hear you’re happy with your purchase and the speedy delivery. We hope your new piece brings a lovely touch to your space, and we look forward to welcoming you back again soon. Warm regards, The Urban Road Team

Posted 1 month ago

“Love the look and quality of these cushions”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you so much for your kind words! We're delighted to hear that you're loving the look and quality of your new cushions. We hope they bring both comfort and style to your space. Looking forward to helping you with your next styling piece! Warmest regards, The Urban Road Team

Posted 1 month ago

“Quick to arrive and packed very well.”

Urban Road 5 star review on 18th April 2025

Helpful Report

Posted 1 month ago

Hi Sylvia, Thank you for sharing your feedback! We’re so glad to hear that your order arrived quickly and was packed securely. It’s wonderful to know that we met your expectations, and we truly appreciate your support. Looking forward to serving you again in the future! Best regards, The Urban Road Team

Posted 1 month ago

“A lovely quality piece 👌 I would definitely recommend URBAN road .”

Helpful Report

Posted 2 months ago

Hi Libby, Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your piece, and we truly appreciate your recommendation. We can’t wait to welcome you back for more stunning artwork in the future! Best regards, The Urban Road Team

Posted 1 month ago

“I absolutely love my print arrived quickly it land is very good quality would deffinalty buy if them again”

Helpful Report

Posted 2 months ago

Hi Simone, Thank you so much for your wonderful review! We're thrilled to hear that you love your print and that you're happy with the quality and delivery. We’d be delighted to welcome you back for more beautiful pieces in the future! Best regards, The Urban Road Team

Posted 1 month ago

“Off shore staff do not follow through with actions required to resolve concerns. Did not call back when said they would. Prefer to communicate directly with staff on shore. Resolve concerns promptly. Thanks Lara. Really like Urban Roads art.”

Helpful Report

Posted 2 months ago

Hi Julie, Thank you for your feedback. I sincerely apologize for the frustration you experienced with the communication, and I completely understand your preference to interact with onshore staff. We strive to provide a seamless experience for our customers, and your concerns have been noted. I’ve shared your feedback with our team to ensure we can address this moving forward. We truly appreciate your continued support and love for our artwork, and we’re here to help resolve any concerns promptly. If there’s anything further we can do for you, please don’t hesitate to reach out. Kind regards, The Urban Road Team

Posted 1 month ago

“Urban Road were great to deal with, very professional. Quality of product and framing was excellent! Prompt delivery too! This is the largest size 144 x 106cm. Love my new artwork!”

Urban Road 5 star review on 30th March 2025

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you for your wonderful feedback! We’re so pleased to hear that you had a great experience with us and that you love your new artwork. The 141 x 106cm size makes such a stunning statement—we’re thrilled it’s found a place in your home! Enjoy your piece, and we hope to see you again soon. Regards, The Urban Road Team

Posted 2 months ago

Urban Road is rated 4.8 based on 626 reviews