Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 618 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 10th May 2025

Steven F

Urban Road 5 star review on 26th April 2025

Sharon M

Urban Road 5 star review on 18th April 2025

Sylvia A

Urban Road 5 star review on 30th March 2025

Michelle V

130

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve shopped here for years. The quality, range and delivery timings is amazing. I love the massive range and I’ve never had any issues with quality or service. I’ll continue to shop!”

Helpful Report

Posted 1 week ago

Hi Steven, Thank you so much for your kind words and for being such a loyal customer over the years. We’re absolutely thrilled to hear how much you value our range, quality, and service—it truly means a lot to us. We can’t wait to welcome you back for your next purchase! Warmest regards, The Urban Road Team

Posted 6 days ago

“Kept well informed as to transit status, and friendly responder. Recommended!!”

Helpful Report

Posted 6 hours ago

“Great art work at a good price. Thanks!”

Helpful Report

Posted 1 day ago

“I'm so happy with the artwork I purchased. The quality is perfect. It exceeded my expectations and is exactly what I've been looking for. It was packaged meticulously, and handled with care during the transportation and delivery. The service was quick and efficient too. Excellent. I'll be purchasing again, and recommending to others.”

Helpful Report

Posted 2 weeks ago

Hi Tina, Thank you so much for your thoughtful and generous feedback! We’re absolutely thrilled to hear that your artwork exceeded expectations and that everything from the packaging to delivery and service met your standards. It means the world to us that you’ll be recommending us and shopping with us again — we can’t wait to help you find your next piece! Warmest thanks, The Urban Road Team

Posted 1 week ago

“Prompt delivery, well packaged and protected. Great quality print”

Helpful Report

Posted 3 weeks ago

Thank you so much for your feedback! We’re thrilled to hear that your order arrived safely and that you’re happy with the quality of your print. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Warm regards, The Urban Road Team

Posted 1 week ago

“Very happy with my purchase and speed of delivery”

Helpful Report

Posted 3 weeks ago

Hi Lauren, Thank you for taking the time to share your feedback! We're so pleased to hear you’re happy with your purchase and the speedy delivery. We hope your new piece brings a lovely touch to your space, and we look forward to welcoming you back again soon. Warm regards, The Urban Road Team

Posted 1 week ago

“Love the look and quality of these cushions”

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Posted 4 weeks ago

Hi Lisa, Thank you so much for your kind words! We're delighted to hear that you're loving the look and quality of your new cushions. We hope they bring both comfort and style to your space. Looking forward to helping you with your next styling piece! Warmest regards, The Urban Road Team

Posted 1 week ago

“Quick to arrive and packed very well.”

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Posted 4 weeks ago

Hi Sylvia, Thank you for sharing your feedback! We’re so glad to hear that your order arrived quickly and was packed securely. It’s wonderful to know that we met your expectations, and we truly appreciate your support. Looking forward to serving you again in the future! Best regards, The Urban Road Team

Posted 1 week ago

“A lovely quality piece 👌 I would definitely recommend URBAN road .”

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Posted 1 month ago

Hi Libby, Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your piece, and we truly appreciate your recommendation. We can’t wait to welcome you back for more stunning artwork in the future! Best regards, The Urban Road Team

Posted 1 week ago

“I absolutely love my print arrived quickly it land is very good quality would deffinalty buy if them again”

Helpful Report

Posted 1 month ago

Hi Simone, Thank you so much for your wonderful review! We're thrilled to hear that you love your print and that you're happy with the quality and delivery. We’d be delighted to welcome you back for more beautiful pieces in the future! Best regards, The Urban Road Team

Posted 1 week ago

“Off shore staff do not follow through with actions required to resolve concerns. Did not call back when said they would. Prefer to communicate directly with staff on shore. Resolve concerns promptly. Thanks Lara. Really like Urban Roads art.”

Helpful Report

Posted 1 month ago

Hi Julie, Thank you for your feedback. I sincerely apologize for the frustration you experienced with the communication, and I completely understand your preference to interact with onshore staff. We strive to provide a seamless experience for our customers, and your concerns have been noted. I’ve shared your feedback with our team to ensure we can address this moving forward. We truly appreciate your continued support and love for our artwork, and we’re here to help resolve any concerns promptly. If there’s anything further we can do for you, please don’t hesitate to reach out. Kind regards, The Urban Road Team

Posted 1 week ago

“Urban Road were great to deal with, very professional. Quality of product and framing was excellent! Prompt delivery too! This is the largest size 144 x 106cm. Love my new artwork!”

Helpful Report

Posted 1 month ago

Hi Michelle, Thank you for your wonderful feedback! We’re so pleased to hear that you had a great experience with us and that you love your new artwork. The 141 x 106cm size makes such a stunning statement—we’re thrilled it’s found a place in your home! Enjoy your piece, and we hope to see you again soon. Regards, The Urban Road Team

Posted 1 month ago

“Great product”

Helpful Report

Posted 1 month ago

Hi Melinda, Thank you for your feedback. We are thrilled to hear you like our products.

Posted 1 month ago

“Great quality, really good service.”

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Posted 1 month ago

Thank you for your kind words, Marnina! We're so glad you’re happy with the quality and service. We appreciate your support and look forward to serving you again soon.

Posted 1 month ago

“Good quality and fast delivery, we loved the well art very much.”

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Posted 1 month ago

Hi Pansy, thank you for taking the time to share your experience! We're so pleased you love the wall art and that your order arrived quickly. We truly appreciate your support and look forward to serving you again soon.

Posted 1 month ago

“Delivered within a reasonable time frame. Print looks beautiful but poor quality for the price. Not glass in frame and back held on with brown masking tape.”

Helpful Report

Posted 2 months ago

We’re glad to hear that you find the print beautiful, and we appreciate your feedback. We want to reassure our customers that every detail in our framing process is chosen with care and intention. Rather than traditional glass, we use museum-grade plexiglass, which is not only crystal clear but also significantly lighter and more durable. This makes it easier to hang without requiring heavy-duty wall mounts and reduces the risk of breakage during shipping, ensuring your artwork arrives safely. As for the brown framing tape, this is a standard industry choice used to seal frames and protect the artwork professionally. It ensures a secure finish while maintaining the integrity of the piece over time. We always strive for transparency in our product descriptions and will take your feedback into consideration. We truly appreciate your thoughts and are always looking for ways to improve our customers' experience.

Posted 2 months ago

“Urban Road's product range and excellent customer service are key to many of my successful client projects. As an interior designer and stylist, I find the wide range of stunning artworks sometimes makes it hard to choose! The breadth of great colour choices and multiple sizes are key to my client's needs, and the fast lead time and affordable choices work brilliantly for my interior decoration business as I transform clients' homes into spaces they love—thanks to the UR team.”

Helpful Report

Posted 5 months ago

Hi Lisa! Thank you so much for your lovely review! We’re absolutely thrilled to hear that our product range and customer service have contributed to your success as an interior designer. It’s fantastic to know our diverse artworks and options perfectly align with your clients' needs. We truly appreciate your trust in the Urban Road team, and we look forward to supporting you in creating even more beautiful spaces in the future! Thank you for being a valued part of our community!

Posted 5 months ago

“So happy with the with the quality of the canvas!”

Urban Road 5 star review on 2nd December 2024

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with the quality of your canvas. Your satisfaction means the world to us, and it’s great to know we hit the mark for you. If you need further assistance. please don't hesitate to let us know.

Posted 5 months ago

“Took a while to post but once a asked it was sent straight away”

Helpful Report

Posted 6 months ago

Hi Rene! Thank you for your wonderful review! We're thrilled to hear that once you reached out, everything was sent your way promptly. Your feedback is greatly appreciated, and we're always here to help ensure your experience with Urban Road is smooth and enjoyable. We look forward to serving you again in the future! Thank you for being a part of our community!

Posted 6 months ago

“We had the opportunity and time to plan when moving from a family home to an apartment. Urban Road helped to make colour, design and furniture choices easy. It was based on our atheistic, the layout of the apartment (with no renovation) and Urban Roads’ know how and up to date design. We only brought the furniture we needed and that would fit both the space and design (each piece was measured and laid on the floor plan) and sold or gave away the rest. Before moving in we used the palette of paint provided for each room to take the overwhelming colour decisions away. Even the painter was impressed that the colour choices worked so well once it was all on the walls. And 4 years later we are still in love with the design and choices. If I was to do anything differently it would have been to be bolder and add wallpaper to a section of the master bedroom, and if funds allowed to redo the flooring. There is always next time though! Thank you, still love it. Was a great investment in our home and having professional help put our minds at ease.”

Helpful Report

Posted 6 months ago

Hi Emily! Thank you so much for your fantastic review! We’re delighted to hear that Urban Road made your transition to apartment living seamless and enjoyable. It’s wonderful to know that our design choices have stood the test of time and that you’re still loving your space four years later! Your feedback about being bolder with wallpaper is noted, and we can’t wait to help you with your next design adventure! Thank you for trusting us to be a part of your journey—here's to more beautiful spaces in the future!

Posted 6 months ago

Urban Road is rated 4.8 based on 618 reviews