Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.78

4.8 Rating 660 Reviews

95 %

of reviewers recommend Urban Road

4.8

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 5th September 2025

141

Anonymous

Anonymous // 01/01/2019

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“Easy ordering, great products & customer service.”

Urban Road 5 star review on 26th May 2025

Helpful Report

Posted 5 months ago

Hi Janine, Thank you so much for your kind words — and for sharing such a beautiful photo of your new piece in its new home! We’re so happy to hear that everything from ordering to customer service was a great experience for you. Your space looks absolutely stunning, and we’re thrilled to be a part of it. Warmest regards, The Urban Road Team

Posted 5 months ago

“Very happy with the quality of print and framing”

Urban Road 5 star review on 20th May 2025

Helpful Report

Posted 5 months ago

Hi Maryanne, Thank you for your kind words and for sharing a photo of your artwork in its new home — it looks fantastic! We're so pleased to hear you're happy with the quality of the print and framing. It means a lot to us to know it's found a perfect place with you. Warmest regards, The Urban Road Team

Posted 5 months ago

“Kept well informed as to transit status, and friendly responder. Recommended!!”

Helpful Report

Posted 5 months ago

Hi Jud, Thanks so much for the kind words! We're so pleased to hear you felt well-informed and supported throughout your experience with us. We truly appreciate your recommendation and hope to welcome you back again soon! Warm regards, The Urban Road Team

Posted 5 months ago

“Great art work at a good price. Thanks!”

Helpful Report

Posted 5 months ago

Hi Annette, Thanks so much for your lovely feedback! We're thrilled to hear you're happy with your artwork and found it to be great value. We really appreciate your support and hope to see you back again soon! Warmest regards, The Urban Road Team

Posted 5 months ago

“I'm so happy with the artwork I purchased. The quality is perfect. It exceeded my expectations and is exactly what I've been looking for. It was packaged meticulously, and handled with care during the transportation and delivery. The service was quick and efficient too. Excellent. I'll be purchasing again, and recommending to others.”

Helpful Report

Posted 6 months ago

Hi Tina, Thank you so much for your thoughtful and generous feedback! We’re absolutely thrilled to hear that your artwork exceeded expectations and that everything from the packaging to delivery and service met your standards. It means the world to us that you’ll be recommending us and shopping with us again — we can’t wait to help you find your next piece! Warmest thanks, The Urban Road Team

Posted 5 months ago

“Prompt delivery, well packaged and protected. Great quality print”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback! We’re thrilled to hear that your order arrived safely and that you’re happy with the quality of your print. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Warm regards, The Urban Road Team

Posted 5 months ago

“Very happy with my purchase and speed of delivery”

Helpful Report

Posted 6 months ago

Hi Lauren, Thank you for taking the time to share your feedback! We're so pleased to hear you’re happy with your purchase and the speedy delivery. We hope your new piece brings a lovely touch to your space, and we look forward to welcoming you back again soon. Warm regards, The Urban Road Team

Posted 5 months ago

“Love the look and quality of these cushions”

Helpful Report

Posted 6 months ago

Hi Lisa, Thank you so much for your kind words! We're delighted to hear that you're loving the look and quality of your new cushions. We hope they bring both comfort and style to your space. Looking forward to helping you with your next styling piece! Warmest regards, The Urban Road Team

Posted 5 months ago

“Quick to arrive and packed very well.”

Urban Road 5 star review on 18th April 2025

Helpful Report

Posted 6 months ago

Hi Sylvia, Thank you for sharing your feedback! We’re so glad to hear that your order arrived quickly and was packed securely. It’s wonderful to know that we met your expectations, and we truly appreciate your support. Looking forward to serving you again in the future! Best regards, The Urban Road Team

Posted 5 months ago

“A lovely quality piece 👌 I would definitely recommend URBAN road .”

Helpful Report

Posted 6 months ago

Hi Libby, Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your piece, and we truly appreciate your recommendation. We can’t wait to welcome you back for more stunning artwork in the future! Best regards, The Urban Road Team

Posted 5 months ago

“I absolutely love my print arrived quickly it land is very good quality would deffinalty buy if them again”

Helpful Report

Posted 6 months ago

Hi Simone, Thank you so much for your wonderful review! We're thrilled to hear that you love your print and that you're happy with the quality and delivery. We’d be delighted to welcome you back for more beautiful pieces in the future! Best regards, The Urban Road Team

Posted 5 months ago

“Off shore staff do not follow through with actions required to resolve concerns. Did not call back when said they would. Prefer to communicate directly with staff on shore. Resolve concerns promptly. Thanks Lara. Really like Urban Roads art.”

Helpful Report

Posted 7 months ago

Hi Julie, Thank you for your feedback. I sincerely apologize for the frustration you experienced with the communication, and I completely understand your preference to interact with onshore staff. We strive to provide a seamless experience for our customers, and your concerns have been noted. I’ve shared your feedback with our team to ensure we can address this moving forward. We truly appreciate your continued support and love for our artwork, and we’re here to help resolve any concerns promptly. If there’s anything further we can do for you, please don’t hesitate to reach out. Kind regards, The Urban Road Team

Posted 5 months ago

“Urban Road were great to deal with, very professional. Quality of product and framing was excellent! Prompt delivery too! This is the largest size 144 x 106cm. Love my new artwork!”

Urban Road 5 star review on 30th March 2025

Helpful Report

Posted 7 months ago

Hi Michelle, Thank you for your wonderful feedback! We’re so pleased to hear that you had a great experience with us and that you love your new artwork. The 141 x 106cm size makes such a stunning statement—we’re thrilled it’s found a place in your home! Enjoy your piece, and we hope to see you again soon. Regards, The Urban Road Team

Posted 7 months ago

“Great product”

Helpful Report

Posted 7 months ago

Hi Melinda, Thank you for your feedback. We are thrilled to hear you like our products.

Posted 7 months ago

“Great quality, really good service.”

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Posted 7 months ago

Thank you for your kind words, Marnina! We're so glad you’re happy with the quality and service. We appreciate your support and look forward to serving you again soon.

Posted 7 months ago

“Good quality and fast delivery, we loved the well art very much.”

Helpful Report

Posted 7 months ago

Hi Pansy, thank you for taking the time to share your experience! We're so pleased you love the wall art and that your order arrived quickly. We truly appreciate your support and look forward to serving you again soon.

Posted 7 months ago

“Delivered within a reasonable time frame. Print looks beautiful but poor quality for the price. Not glass in frame and back held on with brown masking tape.”

Helpful Report

Posted 7 months ago

We’re glad to hear that you find the print beautiful, and we appreciate your feedback. We want to reassure our customers that every detail in our framing process is chosen with care and intention. Rather than traditional glass, we use museum-grade plexiglass, which is not only crystal clear but also significantly lighter and more durable. This makes it easier to hang without requiring heavy-duty wall mounts and reduces the risk of breakage during shipping, ensuring your artwork arrives safely. As for the brown framing tape, this is a standard industry choice used to seal frames and protect the artwork professionally. It ensures a secure finish while maintaining the integrity of the piece over time. We always strive for transparency in our product descriptions and will take your feedback into consideration. We truly appreciate your thoughts and are always looking for ways to improve our customers' experience.

Posted 7 months ago

“Urban Road's product range and excellent customer service are key to many of my successful client projects. As an interior designer and stylist, I find the wide range of stunning artworks sometimes makes it hard to choose! The breadth of great colour choices and multiple sizes are key to my client's needs, and the fast lead time and affordable choices work brilliantly for my interior decoration business as I transform clients' homes into spaces they love—thanks to the UR team.”

Helpful Report

Posted 10 months ago

Hi Lisa! Thank you so much for your lovely review! We’re absolutely thrilled to hear that our product range and customer service have contributed to your success as an interior designer. It’s fantastic to know our diverse artworks and options perfectly align with your clients' needs. We truly appreciate your trust in the Urban Road team, and we look forward to supporting you in creating even more beautiful spaces in the future! Thank you for being a valued part of our community!

Posted 10 months ago

“So happy with the with the quality of the canvas!”

Urban Road 5 star review on 2nd December 2024

Helpful Report

Posted 11 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with the quality of your canvas. Your satisfaction means the world to us, and it’s great to know we hit the mark for you. If you need further assistance. please don't hesitate to let us know.

Posted 11 months ago

Urban Road is rated 4.8 based on 660 reviews