Urban Road Reviews

4.88 Rating 273 Reviews
98 %
of reviewers recommend Urban Road
Read Urban Road Reviews

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

Location:

14, Palings Court,

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Poor delivery service. And lack of service regarding time restraint issues. Over a month to get from QLD to NSW.
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Posted 4 weeks ago
Good afternoon, I wanted to reach out to say thank you for passing along your feedback – and to apologise for falling short. I sincerely appreciate you letting us know that your experience with the delivery of your order was not acceptable and we too agree with you that it was not the standard we would expect from our courier networks. As mentioned in our tracking notification email and our subsequent email conversations, there have sadly been quite a lot of delays with couriers in the greater Sydney area which has in turn resulted in your order taking much longer than it should to arrive. This experience is in no way what we intended, and again, we’re really sorry. Whilst we do make every effort to update customers on shipping delays, we will continue to look at new ways we can ensure customers have more frequent updates on these delays when they occur. All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better experience for our customers, so thank you for helping us in our mission to always be better. Don't hesitate to reach out to us if you have any more questions, comments, or concerns. We’re thankful that you took the time to share your concerns with us and sorry once again. Kindest regards, Urban Road
Posted 4 weeks ago
Was left at front door unattended with no one home when it was selected that it not be left without signature
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Posted 7 months ago
Hi Doyle, Thank you for your review and sorry to hear this! We will always let courier companies know any notes from customers but sadly as the courier companies are separate companies it can be hard for us to 100% control this. We are very sorry that this has impacted the experience you've had with us and we will make sure we chat to our courier company to avoid this disappointment in future.
Posted 7 months ago
Urban Road is rated 4.88 based on 273 reviews