Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 621 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 26th May 2025

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has amazing customer service! An extra thank you to Maree for your help. Definitely recommend using them.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service. Maree will be especially pleased to know that her assistance made a difference. Your recommendation means a lot to us.

Posted 11 months ago

“Amazing customer service and beautiful product”

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Posted 1 year ago

Thank you for your kind words! We are delighted to hear that you enjoyed our customer service and are pleased with the product. Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Posted 11 months ago

“Love Urban Road's products, purchasing online was easy and the products are as good if not better in person. Quick shipping.”

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Posted 1 year ago

Thank you for your glowing review! We're delighted to hear that you love Urban Road's products and that your online shopping experience was smooth. It's fantastic to know that the products met or exceeded your expectations in person, and we're glad to have provided quick shipping. If you ever need anything else or have further feedback, feel free to reach out. We appreciate your support!

Posted 1 year ago

“I'm really happy with both the framed and the canvas print that I ordered - excellent quality with nice sturdy frames. I needed to make contact after ordering and I got an immediate and satisfactory response. Will definitely order from here again and have already recommended to others.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're delighted that you're happy with both the framed and canvas prints, and that you found them to be of excellent quality. Providing prompt and satisfactory responses to our customers is a top priority for us. We truly appreciate your recommendation and hope to serve you again in the future!

Posted 1 year ago

“Purchasing through the website was easy. Selecting the different frames and finishes was great. Staff was great”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're glad to hear that you found purchasing through our website easy and that selecting different frames and finishes was a great experience for you. Our staff works hard to ensure customer satisfaction, so we're pleased to hear that you had a positive interaction with them. If you ever need assistance or have further feedback, please feel free to reach out. We appreciate your support!

Posted 1 year ago

“I have ordered a print, which can’t be framed without an additional expense of using a mat board around it as the print is too close to the edge of the paper. I have contacted Urban road for a feedback and all the response I received was asking why I used an external framer instead of ordering it already framed.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We've noticed that our customer care team is currently in communication with you regarding your order to ensure we find a suitable resolution. Upon reviewing our initial response to you, it appears that our inquiry may have been misunderstood as seeking feedback solely for our own knowledge. We sincerely apologise if this was the case and for any confusion it may have caused. Your satisfaction is our top priority, and we genuinely appreciate the opportunity to address any concerns you may have. Thank you for taking the time to share your feedback with us, and please rest assured that we are committed to providing you with the best possible service experience.

Posted 1 year ago

“This is being hung is a set with 2 other prints in a kids activity area, and it is just perfect. Luv”

Urban Road 5 star review on 5th April 2024

Helpful Report

Posted 1 year ago

“Great photos, fast delivery”

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Posted 1 year ago

“I got a pair of canvas prints framed and they are stunning on the white wall in the lounge room.”

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Posted 1 year ago

“I cannot fault my experience with Urban Road. The customer service was brilliant, and I have a very happy client!”

Helpful Report

Posted 1 year ago

“Totally impressed with the quality of the product. Have highly recommended your site to many friends.”

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Posted 1 year ago

“Wonderful, extremely helpful will continue to shop with them”

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Posted 1 year ago

“Great selection to choose from, my artwork was delivered in a timely manner in perfect condition. It is quite a large print, but looks fantastic. Extremely well printed and framed.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're thrilled to hear that you enjoyed our selection and that your artwork arrived promptly and in perfect condition. It's fantastic to know that the large print looks fantastic and that you're pleased with the quality of the printing and framing. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful artwork!

Posted 1 year ago

“True to colour and suits my room perfectly”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're thrilled to hear that the artwork is true to color and suits your room perfectly. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. Enjoy your beautifully coordinated room!

Posted 1 year ago

“I purchased a denim blue cotton throw 200cm x130cm which is just right for summer on a single bed. Urban Road were very professional to deal with, the transaction was hassle free with great communication. I would recommend to future buyers.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that you're pleased with the denim blue cotton throw and that it's just right for summer. We appreciate your positive feedback on our professionalism, hassle-free transaction, and great communication. Your recommendation means a lot to us. If you ever need more cozy additions or have any questions, feel free to reach out. Enjoy your throw!

Posted 1 year ago

“Fantastic service, great quality! Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our service and found our quality to be fantastic. Your recommendation means a lot to us. If you ever need more assistance or have further feedback, feel free to reach out. We appreciate your support!

Posted 1 year ago

“The best website experience for art purchase. Large choice which can be filtered easily. Great choice of frames. Easy transaction process and the art arrives safely packaged in excellent condition. This is my third purchase and my go to site that I highly recommend to all my friends.”

Helpful Report

Posted 1 year ago

Thank you for your glowing feedback! We're delighted to be your go-to site for art purchases. Your recommendation means a lot to us. If there's anything else you need in the future, feel free to reach out. Enjoy your art collection!

Posted 1 year ago

“Whole processs from ordering to delivery was great”

Urban Road 5 star review on 31st January 2024

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that your experience from ordering to delivery was great. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Enjoy your purchase!

Posted 1 year ago

“Arrived within disclosed timeframe and was well packaged and great quality.”

Helpful Report

Posted 1 year ago

We're delighted to hear that your order arrived within the disclosed timeframe, and you found it well packaged with great quality. Thank you for sharing your positive experience! If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. Enjoy your purchase!

Posted 1 year ago

“Beautiful products. I loved them on the website photo but thought they were even more beautiful when they arrived”

Helpful Report

Posted 1 year ago

Thank you for your lovely feedback! We're thrilled to hear that our products exceeded your expectations in person. If you ever need more beautiful additions or have any questions, feel free to reach out. Enjoy your wonderful purchases!

Posted 1 year ago

Urban Road is rated 4.8 based on 621 reviews