Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

“Support didn’t respond back, I don’t care about a refund it was only 40 bucks shipped but the product just isn’t good.”

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Posted 2 years ago

We apologize for the lack of response from our customer support team. Your experience does not meet our standards, and we deeply regret any inconvenience this may have caused. We understand your frustration and disappointment with the product. Your feedback is crucial to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. While a refund may not be your primary concern, we want to assure you that we take your feedback seriously. Should you have any further questions or concerns, or if you'd like to share more details about the product's performance, please do not hesitate to reach out to us at Support@urotuning.com. We value your input and are here to assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to improve our products and services.

Posted 2 years ago

“Responsive. Diligent. Helpful.”

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Posted 2 years ago

“Thank you for all the parts and a timely delivery all my parts work as described in the addition purchased them from . I can not register my car because I do not have a car listed in your list but I thank you the same.”

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Posted 2 years ago

“Great product 👌”

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Posted 2 years ago

“Good customer service and fast 💨 delivery 📦 of my orders 👍🏾”

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Posted 2 years ago

“Fast shipping, very well packaged, excellent transaction!”

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Posted 2 years ago

“Exactly what I ordered, arrived faster than I expected”

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Posted 2 years ago

“Part arrived faster than expected”

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Posted 2 years ago

“Hi guys it’s personal feedback you should be able to respond for the following orders , for example my order has been delivered after 2,5 months good luck …”

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Posted 2 years ago

Thank you for sharing your feedback regarding the shipping of your recent order. We understand your concerns, and we apologize for any frustration caused by the perceived delay. After reviewing your order, we found that it was indeed shipped and delivered within the estimated timeframe to the address provided during the ordering process. The tracking number for your shipment was also sent to the email address associated with your order, which should have provided you with real-time updates on the status of the delivery. We apologize if there was any confusion or miscommunication regarding the shipping process. We strive to ensure a smooth and timely delivery experience for all our customers, and we regret that this was not the case in your situation. Should you have any further questions or require assistance, we encourage you to reach out to our customer support team. We are here to address any concerns you may have and provide any additional information you need to ensure your satisfaction. Once again, we apologize for any inconvenience caused by the perceived delay, and we appreciate your understanding. We value your feedback and are committed to continually improving our processes to better serve our customers. Thank you for choosing our services, and we hope to have the opportunity to assist you with any future orders.

Posted 2 years ago

“Urotuning is amazing. Always has the newest top products out there. This is the only rubber I have ever purchased. Sadly no baby Gtis for me. But hey now I’m back on the road. Mishimoto Intercooler, radiator, pipes and more!!!”

UroTuning 5 star review on 17th April 2023

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Posted 2 years ago

“The Bilstein B6 HD rear shock I purchased was exactly what I expected. The shipping from UROTUNING was incredibly fast. and the staff was extremely knowledgeable and able to assist with all of my needs”

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Posted 2 years ago

“Gave me the wrong part and fucked my engine”

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Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific intake and vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

“Very nicely finished, red matches the tornado red of my Golf R, giving it a nice accent to go with the car color. Easily pops in, stays securely. Solid aluminum rings and have the wheel designations so if you have another set of wheels/tires (like winter set or track set) it is easy to keep them at the correct corner.”

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Posted 2 years ago

“The crankcase breather looks great under my hood and it works well too . Even though I was sent the wrong part at first Aaron was a big help rectifying that issue and having the manufacturer send me the right part directly so I wouldn't have to wait longer. That's what I call customer service AAA +”

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Posted 2 years ago

“Got everything shipped to me asap very knowledgeable team great product will use them again”

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Posted 2 years ago

“The only place I order parts for my big turbo Mk7.5 GTI. Great customer service!”

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Posted 2 years ago

“They did the best they could working between the customer and the supplier.”

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Posted 2 years ago

“This intake does not fit very well overall. It is rubbing on the inside of the engine bay, which I can hear while driving.”

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Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific intake and vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

“Urotuning is the place I get all of my 2018 GTI parts”

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Posted 2 years ago

“Unresponsive waited almost a month I emailed them asking for a week till I called the phone support then the package was finally routed to ship I spoke with two phone support reps. both were super friendly and very helpful I can't remember the first one's name but I do remember one of them was named Josh thank you guys for helping getting it sorted! Email support never emailed me back”

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Posted 2 years ago

Thank you for sharing your experience with the customer support team. We're sorry to hear about the delay and unresponsiveness you initially faced with email support, but we're glad to know that the phone support representatives, including Josh, were friendly and helpful in resolving your issue and getting your package routed for shipment. Your feedback is valuable, and we appreciate your patience throughout the process. If you have any further questions or need assistance in the future, please feel free to reach out to the responsive phone support team. Your satisfaction is important to us, and we hope to provide you with a smoother experience going forward.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews