US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so happy to find your lipmask I got it in an Ipsy bag and just had to buy more. I look forward to trying more of your products. Thank you again”

Helpful Report

Posted 3 years ago

“Everything arrived on time and was notified where my shipment was”

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Posted 3 years ago

“Very quick and good representation on the web site. Fast Shipping. Got it very quickly. Love the mirror I purchased. Wonderful experience!”

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Posted 3 years ago

“Great company and very responsive”

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Posted 3 years ago

“I absolutely loooovvvveee Ciate London. It is the best mascara ever.”

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Posted 3 years ago

“Love love love every single product I have tried ❤❤”

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Posted 3 years ago

“I wore the eyeshadow for the first time today and got a ton of compliments. The glitterflip lipstick is so beautiful, very sparkly, but subtle because the glitter isn't huge. I love the mascara, been through a few with Mac, not going back!”

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Posted 3 years ago

“My absolute favorite makeup company I made a mistake on my last order and they fixed for me right away even tho it was my fault I love love love there makeup line.”

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Posted 3 years ago

“I received my package super fast. My only sadness is that the dewy stick that I purchased was melted when I received it”

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Posted 3 years ago

“The make up are great love how now I could have some of my favorite characters in my vanity :)”

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Posted 3 years ago

“I ordered the Edna Mode palette and one eye liner as a gift for a friend. Unfortunately when it arrived, one of the eyeshadow colors was shattered. I emailed customer service and they got back to me quickly asking for a photo of said shattered product, I sent the photo and nearly immediately received an email saying they’d sent a new palette. I’m not a big makeup gal, and I bought these as a gift so I haven’t tested the product, but the customer service gets 10/10.”

Helpful Report

Posted 3 years ago

“I recently fell in love with this brand when I watched Bethan Lloyd on YouTube do a review and INSTANTLY had to try it!”

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Posted 3 years ago

“love this mascara! shipping was quick, quick, quick.”

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Posted 3 years ago

“This is my absolute brow product ever!!! I have been using it for a few years, always getting more and more. It's super easy to use and it really fills in my sparse eyebrows. I would highly recommend it!”

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Posted 3 years ago

“Love ciate Wonderwand mascara so much, I ordered directly from Ciate in England!!! I live in Canada and Sephora is no longer supplying it.”

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Posted 3 years ago

“Great, vivid colors in cute packaging. The yellow takes some building up but not bad at all! Such unique shades aswell.”

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Posted 3 years ago

“I LOVE my Coconut Vacay setting spray !! It feels so fresh & smells so good when I spray it on & works wonderfully to keep my makeup in place all day”

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Posted 3 years ago

“I love the product, and the customer service was great to!!”

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Posted 3 years ago

“I absolutely love the watermelon burst products I ordered. High quality!”

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Posted 3 years ago

“This Dewey skin is wonderful. I use it as my foundation and it really is fantastic. Also, the color was an exact match so your matching with other foundations is perfect. Thanks so much and you will have a regular customer. Love it!”

Helpful Report

Posted 3 years ago

US Ciate London is rated 4.1 based on 3,078 reviews